Bold North America LLC

Initial Business Response /* (1000, 5, 2014/12/02) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further
information from Mr*** so we can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr***
Initial Consumer Rebuttal /* (3000, 7, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I signed up for the trial and cancelled my accountI am more than happy to locate the transaction on my bank statement of necessaryI absolutely did have an account but I deleted it
Final Consumer Response /* (3000, 10, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I signed up for the trial and cancelled my accountI am more than happy to locate the transaction on my bank statement of necessaryI absolutely did have an account but I deleted it
Final Business Response /* (4000, 12, 2015/03/11) */
Thank you again for the opportunity to resolve this complaint from Mr*** ***As previously mentioned, our records do not show any record of Mr*** signing up for any of our services
Unfortunately, if we do not receive any additional information from Mr***, we will be unable to locate his account to assist himPlease have Mr*** confirm the last four digits of the card on which he received chargesAdditionally, please have Mr*** inform you of any alternate email addresses he may have used to sign up for our services
We look forward to receiving this additional information so that we may assist Mr***, and resolve this matter

Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 17, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 3, to our recurring monthly service at $per month.'' Accordingly, on March 3, *** card was charged $for the applicable month of serviceAlthough our monthly charges are not refundable, BOLD was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 8, We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 7, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, to our recurring monthly service at $per month.'' Accordingly, on January 22, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of April 29,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 10, 2015/07/21) */
Thank you for the opportunity to resolve this complaint from Mr*** *** ***We apologize for any inconvenience to Mr***As of July 11, 2015, Mr*** account has been canceledOur customer service team has refunded
him the last monthly charge he receivedHe will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 12, 2015/08/04) */
The response that they jab provided is correctI was issues a refundNo response was provided however for the initial complaint that I filed with Revdex.comThe website is designed in an unethical wayThe fact that the response on this matter is a copy and paste job (they have someone else's name in the body of the response) leads me to believe that convolution is their goalThis is not an ethical way to conduct business
Thank you,
*** ***

Initial Business Response /* (1000, 5, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 29, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 14, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 14, to our recurring monthly service at $per month.'' Accordingly, on October 14, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of December 7,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/26) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on July 1, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 16, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 16, to our recurring monthly service at $per month.'' Accordingly, on July 16, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 19,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 27, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 12, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 12, to our recurring monthly service at $per month.'' Accordingly, on July 12, ***'s card was charged $for the applicable month of serviceThe charge appears on her bank statement as LiveCareer because My Perfect Resume is serviced by LiveCareer
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 16,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/04/28) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she provided the date of the charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesAlso, we would request that Ms*** confirm whether or not a child of hers, sibling or friend could have used the credit card that Ms*** referred to
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 7, 2014/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid for the advertised "free" resume for my nephew using my card after the free resume was held hostage for the alleged one-time fee of $I am most certainly not giving these people any further credit information after they placed unauthorized charges on my card and withdraw money from my bank accountThese charges have been placed into dispute with Visa and has been reported to law enforcement
Final Business Response /* (4000, 9, 2014/05/05) */
Unfortunately, without further information from Ms***, we are unable to access her account and grant her a refund
If Ms*** provides the name and email address the account was created under, and the last digits of the credit card charged, we will do our best to resolve this complaint
Thank you
Final Consumer Response /* (4200, 11, 2014/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My bank has refunded meThey are dealing with itI see there are several hundred similar complaints on this websiteIt must not be much of a mystery to this company with so many similar complaints, that they continue to do this on a regular basis, from what I can see here

Initial Business Response /* (1000, 5, 2015/08/18) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We apologize for any inconvenience to Mr***As of August 5, 2015, Mr***'s account has been canceledOur customer service team has provided a refund of one
monthly charge totaling $He will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

So, a month and a half ago I decided I was going to use this resume serviceI thought I was paying for the monthly service till I got the invoice which charged me for one year! I imediatly (withih an hour of signing up) cancelled the serviceI still have not received my money backI contacted them again, their responce was that all they did was cancel my order and nothing moreSo another contact to ask if they had any intension of refunding my money? Still waiting
Be very careful with this company!!!

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for the opportunity to resolve this complaint from ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 23, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 7, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 7, to our recurring monthly service at $per month.'' Accordingly, on February 7, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of January 12,
We trust this addresses any concerns you may have

Final Consumer Response /* (2000, 6, 2014/08/14) */
after you guys (The Revdex.com) got ahold of them, They contacted me and refunded almost all of my moneyThanks Revdex.com!

Initial Business Response /* (1000, 5, 2015/06/24) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 10, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 27, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 27, to our recurring monthly service at $per month.'' Accordingly, on May 27, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of June 24,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***Due to a technical issue her account was getting double billedAs of July 17, 2015, Mr***'s
account has been canceledOur customer service team has provided a refund of the charges to her accountShe will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/14) */
Thank you for the opportunity to resolve this complaint from *** Matthew ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further
information from Mr*** so we can confirm what services she signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr***
Initial Consumer Rebuttal /* (2000, 7, 2016/03/14) */
Thank you for your quick responseThe company has contacted me directly and refunded the amount

Initial Business Response /* (1000, 8, 2015/04/28) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on March 4, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 19, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming his access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 19, to our recurring monthly service at $per month.'' Accordingly, on March 19, the card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on April 7,
We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 29, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 13, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 13, to our recurring monthly service at $per month.'' Accordingly, on February 13, *** card was charged $for the applicable month of serviceAlthough our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 9, We trust this addresses any concerns you may have

Initial Business Response /* (1000, 9, 2015/11/06) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 18, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 2, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 2, to our recurring monthly service at $per month.'' Accordingly, on February 2, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of October 14,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 16, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/08/25) */
Thank you for the opportunity to resolve this complaint from *** *** ***We have reviewed our files using the email address *** *** provided in her response, and our records show that *** *** used our My Perfect Resume services on
August 12,
We appreciate *** ***'s feedback and will forward her concerns to our customer service teamAdditionally, although our premium features are not offered free of charge, LiveCareer was willing to make an exception for *** *** and provide her a PDF copy of her completed resume as a courtesyThe completed resume was sent to the email addresses he provided as of August 20,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2014/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive a PDF copy of my resume however, I still have to spend the time to retype it for editing purposesPreparing my resume was a very time consuming process and I believe the company's advertising was very deceiving by giving the perception I would be able to print or download my resume in versions that would be accessible to editingThey give those options above the resume as you are writing itI had to call the company to find out that I could not print my resume other than plain text format, which would erase all formatI realize they want you to purchase their templates however, they need to be up front and advertise what they are offering so people do not spend the valuable time as I didI will not recommend or use this company againI hope the Revdex.com takes into account their advertising practices seriously
Final Business Response /* (4000, 9, 2014/09/11) */
Thank you again for the opportunity to resolve this complaint from *** *** ***We appreciate our customers here at LiveCareer and value their feedbackAs such, we will take *** ***'s concerns into consideration, and continue working towards making our site as comprehensive and consumer friendly as possible
We truth this resolves this matter

Initial Business Response /* (1000, 10, 2014/12/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 21, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 24, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 5, to our recurring monthly service at $per month.'' Accordingly, on November 5, ***'s card was charged $for the applicable month of service
There is no record of *** canceling her account prior to calling LiveCareer on November 9, 2014, after she received the first monthly subscription chargeHowever, when she called on November 9, 2014, her account was canceled immediatelyAlthough our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on November 16,
Unfortunately, we are only able to refund charges made directly to usAs such, there is nothing we can do about the overdraft fees charged to ***'s card
We trust this addresses any concerns you may have