Bold North America LLC

Initial Business Response /* (1000, 5, 2016/03/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 7, 2016. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 22, 2016 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of March 8, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 22, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 6, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 6, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 6, 2014 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $39.80 on February 22, 2015 and $79.60 on April 29, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/09/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 27, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 11, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 11, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 11, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a prorated refund of 1 monthly charge totaling $29.85. Our customer service team refunded [redacted] the amount of $29.85 as of September 11, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 27, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 10, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 10, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 10, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of September 15, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from [redacted] signed up for our Resume Builder services on March 21, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a...

discounted rate of $1.95, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, and provided her credit card information for the $1.95 subscription fee.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of the subscription fee totaling $1.95. Our customer service team refunded [redacted] the amount of $1.95 on March 21, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/11/17) */
Customer signed up for a 14 day trial, that would auto renew to a monthly service on the 15th day, customer requested refunds, we provided 5 total refunds of the amount of 39.80 each. Subscription cancelled, no further charges....


Initial Consumer Rebuttal /* (3000, 10, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 14 day trial Is a scam To catch suckers like me. I did not intend To maintain a membership and use their services. They knew that as well as I did!I figured a dollar 99 For a one time use To make a resume Was a good deal.I did not needThe service any longer.Because I forgot to cancel I was penalized $38.90 every month Indefinitely Until I caught it.They will continue to take peoples money in this manner until somebody Steps up and makes them change the policy!Every legitimate business that takes money out of my account At least send me an email thank you for your payment.This alone would serve as a reminder to those of us who forgot to cancel. Also, If they admit they were wrong by returning five of the nine payments They should also return the other forBecause they Can check the records and see That I never use the account except the one time.
Final Business Response /* (4000, 12, 2015/12/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 24, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 8, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 8, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 8, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of Ocotber 23, 2015.
We trust this addresses any concerns you may have.
Final Consumer Response /* (4200, 14, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A Legitimate business Provides a service for a reasonable fee. This company knows fully well That a percentage of US consumers Will not cancel before the 14 day trial ends.I would love to know what percentage of their income Comes from People who are not using the service.By only refunding me five of the nine payments Taken from my account, They are taking advantage of my mistake of not cancelling before the 1.99 trial ends and they will gladly take advantage of others until changes are made to allow consumers to personally authorize each payment or in the very least, require the business to notify you with a "thank you for your payment." This is out right theft because I only used the service for 1 document for the 1.99 fee . They know many customers will forget to log back on to cancel! If they are knowingly keeping 138 dollars of my money now knowing I never used their service then they should not be allowed access into anyones bank accounts! This is unethical practice and they should be held accountable!

Initial Business Response /* (1000, 5, 2015/02/05) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 7, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 22, [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on February 3, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. Due to a technical issue her account was getting double billed. As of July 17, 2015, Mr....

[redacted]'s account has been canceled. Our customer service team has provided a refund of the charges to her account. She will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/11/23) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further information from...

Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 12, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response provides further evidence that their additional charges to my card were unwarranted and should be refunded to me. When I contacted them about the charges, they were able to find record of the charges by looking up my card number. However, my point is that they are correct, I did not sign up for any of their services, further proven by the fact that they are not able to find any record of my ONLY email address in their files.
Final Consumer Response /* (3000, 19, 2015/12/22) */
[redacted]Document Attached[redacted]
I was AGAIN deducted on 12/4/15 for services I did not sign up for. This is even after my complaint to them on their website on 10/19/15 using their Live Help feature explaining my issue with the deductions and then providing with the necessary information they needed in order to stop the deductions. I have a screen print of the chat session to prove this.
Final Business Response /* (4000, 21, 2016/01/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 11, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 26, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide them a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of December 23, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/22) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 29, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 13, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $79.60 as of May 15, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 3, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on August 27, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of January 13, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 6, 2015/09/30) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our services.
At this time we request further...

information from [redacted] so we can confirm what services she signed up for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The account was my son's [redacted]@gmail.com
Credit card charge ended with [redacted]
Final Business Response /* (4000, 10, 2015/10/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 7, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 22, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 22, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 22, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of Oct 3, 2015.
We trust this addresses any concerns you may have.
Final Consumer Response /* (3000, 13, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged for 4 monthly charges at $39.80 per month. I was initially charged the $1.95 on June 8th, a charge I am not disputing. subsequently in mid June, July, August and September I received the $39.80 charge, which I am asking be refunded. therefore, I should have one more month refunded. I also want reassurance that my son's subscription is cancelled. his account was cancelled on Day 1, but I now understand that there is a difference in deleting an account, and stopping a subscription, however, any reasonable person would understand that by cancelling my account I no longer wish for services OR charges.

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of July 27, 2015, Ms. Turner-Moores's account has been canceled. Our customer service...

team has provided one refund of one monthly charge in the amount of $39.80. She will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I the response because the business has granted my request.

Initial Business Response /* (1000, 5, 2016/02/24) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 21, 2015. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 6, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 6, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of February 2, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this at all. [redacted] deactivated his account assuming that cancelled his subscription. Once an account is cancelled, you no longer have access to it so why would he want to continue with it and how can you be charged for an account that does not exist. Also since he "cancelled" the account, he had NO access whatsoever to cancel the subscription. He cancelled his account within the 15 day period and as records will show, he only used this service once, it was the SAME day that he signed up for it. Also, he did call and speak to a cust service rep over the phone who then said [redacted] would get an email within 24-48 hours. He NEVER got one, what kind of customer service is this??? Upon reviewing MANY reviews on Google etc, there have been MANY complaints about this company. This company is a scam and a joke and no we will not accept this offer. We will also let everyone know to not EVER use this company. We want a FULL refund.
Final Business Response /* (4000, 10, 2016/03/21) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at BOLD and want to do all that we can to resolve any issues they may have. As such, in addition to the monthly charge of $39.80 refunded on February 2, 2016, our customer service team has provided [redacted] with an additional refund in the amount of $39.80. As of March 9, 2016, [redacted] has received a refund of 2 charges, for a total refund amount of $79.60.
We trust this resolves this issue.
Final Consumer Response /* (4200, 12, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I previously stated, I want the entire amount refunded to me. As I previously informed the Revdex.com as we'll as this fraudulent company, I did cancel my account within the trial period. I will not be satisfied until the entire amount is refunded so no, I do not accept this offer. Thank you.

Initial Business Response /* (1000, 5, 2014/05/16) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume builder services on April 22, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 7th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 7, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 7, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 7, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on May 16, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a very shady company and I would not recommend anyone to do business with them.
Final Business Response /* (4000, 9, 2014/05/28) */
Thank you again for the opportunity to resolve this complaint from Mr. [redacted]. We appreciate Mr. [redacted]'s feedback and will review our website accordingly.
We value our customers, and will take the necessary steps to ensure that the information they receive is as clear and consumer friendly as possible.
We trust this addresses any concerns you may have.
Final Consumer Response /* (2000, 11, 2014/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/16) */
Thank you for the opportunity to resolve this complaint from [redacted] Landon. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 26, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 10, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 10, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 10, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of October 8, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
LiveCareer's response does not address the root of my issue - continuing to be billed after cancelling my account. Their response clearly outlines and defends their deceptive and entrapping business practice. Which I fell victim to, but to their point is my fault by not fully reading the fine print. What their response does not acknowledge is that they continued to bill for a second month of service after I canceled my account. Bottom-line I do feel this response is inadequate, however I have received resolution through my credit card company and require no further action from the Revdex.com (which by the way I am impressed with).

Initial Business Response /* (1000, 5, 2014/10/22) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our My Perfect Resume services on September 8, 2013. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $34.95 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 23, 2014 to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 23, 2014 to our recurring monthly service at $34.95 per month.'' Accordingly, on September 23, 2014 the card which [redacted] provided was charged $34.95 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 4 monthly charges totaling $139.80. Our customer service team refunded [redacted] the amount of $139.80 on October 16, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response. Unfortunately I was unaware of this transaction completly. Although my e-mail address and bank card was used for this transaction I was a victim of Identity theft. The person who utilized this service in my name has been discovered and prosecuted. I have several online subscriptions to other services but this was not one that I had purchased myself. My e-mail address and bank card have both been changed to prevent any further identity theft. Again thanks for your consideration and I apreciate your reaction as I know you made an exception in my case. If I should ever need your services in the future I will glady seek out this company first.

Initial Business Response /* (1000, 5, 2015/06/22) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 19, 2015. The copy online clearly provided [redacted] with a choice...

of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 3, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 3, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 3, 2015 we attempted to charge [redacted]'s card $39.80 for the applicable monthly charge but, the attempt was unsuccessful. The system then retried to charge the card and [redacted]'s was charged $39.80 for the applicable month of service on June 8, 2015.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 17, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/03/11) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Ms. [redacted] signing up for any of our services.
At this time we request further information...

from Ms. [redacted] so we can confirm what services she signed up for. We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Ms. [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Ms. [redacted].

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 27, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 11, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 11, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on September 11, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of September 17, 2015.
We trust this addresses any concerns you may have.