Bold North America LLC

Initial Business Response /* (1000, 5, 2015/09/30) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 12, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 27, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of September 30, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 27, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 12, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 12, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 12, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 20, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no option to close account after 14 days. It only brings to a screen which only says you can't close and to contact the company. Again, I tried several times with no reply. When they finally answered their online chat bar, they did not want to refund my money. Then blamed me for their errors. Although they did refund me, the service or should I say lack of..shows immorral practice with not contacting customers, not actually allowing customers to close the account without having to go through all their own made loop holes. I definitely would never recommend this company to anyone.
Final Business Response /* (4000, 9, 2015/08/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our site.
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possible. As such, we will take Mr. [redacted]'s comments into consideration as we continue to improve upon our site and services.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2014/04/08) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We appreciate Mr. [redacted]'s feedback and will review our site accordingly.
We value our customers, and will take the necessary steps to ensure that...

our website is as clear and consumer friendly as possible.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 9, 2014/03/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] sharing the same address as [redacted], signed up for our My Perfect Resume services...

on February 6, 2014 (The attached resume made by [redacted] includes the same address that [redacted] provided on this complaint). The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 21, 2014 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 21, 2014 to our recurring monthly service at $35.80 per month.'' Accordingly, on February 21, 2014, [redacted]'s card, which [redacted] provided, was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 on February 26, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 11, 2014/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can show you my bank statement. There is NO credit for 35.80. I was never given a refund!
Final Business Response /* (4000, 13, 2014/03/27) */
Our customer service team looked into this issue and discovered there was a problem with the initial refund. As such, the refund was re-processed on March 25, 2014 and [redacted] should receive her refund 2-3 days from that date.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 25, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 9, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 9, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 9, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on April 27, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 16, 2015. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 31, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 31, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 31, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 26, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am confused why so many people are unaware of this monthly charge and why so many people are upset they are not getting a total refund when they find out months later they are being charged with no email notification or billing statement mailed to them.
Very unhappy with this company and will not recommend them. Why are people still being billed after they asked to be removed from the subscription. this company should not be in business.

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of May 21, 2015, Mr. [redacted]'s account has been canceled. Our customer service team processed a refund to...

Mr. [redacted]'s card for $39.80. He will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/01/22) */
Thank you for the opportunity to resolve this complaint from [redacted]. We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site.
We value our customers here at...

LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possible. As such, we will take Ms. [redacted]'s comments into consideration as we continue to improve upon our site and services.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/05/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 27, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 12, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 12, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 1, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of May 13, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/10/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our My Perfect Resume services on April 4, 2014. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 19, 2014 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 19, 2014 to our recurring monthly service at $35.80 per month.'' Accordingly, on April 19, 2014 the card which [redacted] provided was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 4 monthly charges totaling $143.20. Our customer service team refunded [redacted] the amount of $143.20 as of October 13, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I said I want every last cent refunded. Keeping $120CAD from someone who doesn't have a steady job supporting two children is very low for a company. Also, with the amount of complaints on the Revdex.com clearly your company needs to change how it lets people know they are about to be charged. This is the only company I have done business with that does not let you know your trial is almost over as well as not sending email every time your account has been charged. It seems that the company relies heavily on the consumer not checking their bank statements. All you receive is ONE email thanking you for the order which many people will not open because they assume it's for the $2.95 and that's it. If you see so many complaints for the same reasons why not change the way you let consumers know about charges to their accounts? Is it not obvious that there is a problem with how your company conducts business? Very shady.
Final Business Response /* (4000, 11, 2014/11/20) */
Thank you again for the opportunity to resolve this complaint from [redacted].
LiveCareer greatly values our customers. As such, although our monthly charges are not refundable, and we have already provided [redacted] with 3 monthly charges totaling $107.40, we are willing to provide him a refund of 4 additional charges totaling $143.20. Our customer service team refunded [redacted] the additional amount of $143.20 as of October 13, 2014.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2014/03/27) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted]'s daughter [redacted] signed up for our Resume Builder services on February 12, 2013. The copy online...

clearly provided [redacted] with a choice of full access for 7 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 7 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 7 day premium access ''automatically renews at $34.95 per month on the 8th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 20, 2013 to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 20, 2013 to our recurring monthly service at $34.95 per month.'' Accordingly, on February 20, 2013, [redacted]'s card, which [redacted] provided, was charged $34.95 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $104.85. Our customer service team refunded [redacted] the amount of $104.85 on March 26, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2014/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though I haven't personally seen the written information described in the business's response, I will take their word for it and accept the partial refund.

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 28, 2015. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 13, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of July 28, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/04/15) */
Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 31, 2013. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day.'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 15, 2013 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 15, 2013 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 15, 2013 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide him a refund of 3 monthly charge totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 on April 15, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/08/21) */
Thank you for the opportunity to resolve this complaint from [redacted] de la Paz. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 19, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 3, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 3, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 3, 2015 [redacted]'s card was charged $39.80 for the applicable month of service. The product created, a resume, was credited under her name.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $71.60. Our customer service team refunded [redacted] the amount of $71.60 as of August 5, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/10/15) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 25, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at £23.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, 2015 to our monthly service at £23.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, 2015 to our recurring monthly service at £23.80 per month.'' Accordingly, on June 9, 2015 [redacted]'s card was charged £23.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling £23.80. Our customer service team refunded [redacted] the amount of £23.80 as of October 6, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 15, 2015/06/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 24, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $59.40 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 8, 2015 to our monthly service at $59.40 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 8, 2015 to our recurring monthly service at $59.40 per month.'' Accordingly, on April 8, 2015 [redacted]'s card was charged $59.40 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $59.40. Our customer service team refunded [redacted] the amount of $59.40 as of April 15, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/05/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted] signed up for our Resume Builder services on February 14, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted...

rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 1, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 1, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 1, the card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of 1 full monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on April 13, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/09/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 22, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 6, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 6, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.

Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of September 14, 2015.

We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 21, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 5, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 5, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 5, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 5 monthly charge totaling $199. Our customer service team refunded [redacted] the amount of $199 as of August 6, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/03/26) */
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted] signed up for our Resume Builder services on February 5, 2015. The copy online clearly provided [redacted] with a choice of full access for 14...

days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 5, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 20, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 20, the credit card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on March 19, 2015.
We trust this addresses any concerns you may have.