Bold North America LLC

Initial Business Response /* (1000, 5, 2014/05/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 4, 2014. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. On the page where [redacted] made that selection, the offer clearly states that to subscribe to a full access membership at $7.95 per month, [redacted] would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where [redacted] entered her credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how [redacted] could cancel this annual membership within 14 days to receive a full refund of her payment. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $7.95 thereafter.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of her payment in the amount of $95.00. Our customer service team refunded [redacted] the amount of $95.00 on May 5, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/05/29) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of May 28, 2015, Ms. [redacted]'s account has been canceled. She will not be receiving any charges from...

LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to believe the business, but I received an email that the subscription was cancelled on 5/14/15 from them. The information on this form states that it is cancelled on May 28, 2015. I have been charged in the past on a day sometime between the 8th of the month and the 12th of the month, so I will be watching for that to Not happen this month before I am completely satisfied. I do thank you for your assistance with this matter, because I believe the cancellation may actually be done now.
Final Business Response /* (4000, 12, 2015/06/09) */
Thank you for the opportunity to resolve this complaint from [redacted]. We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site.
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possible. As such, we will take Ms. [redacted]'s comments into consideration as we continue to improve upon our site and services.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/01/12) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 22, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 7, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 7, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 7, 2014 Luciana's card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on January 12, 2015.
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was refunded the money and my membership was canceled

Initial Business Response /* (1000, 11, 2015/06/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 11, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 26, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 26, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 26, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of May 29, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 12, 2015/06/02) */
My money was refunded. Issue resolved!

Initial Business Response /* (1000, 8, 2014/12/29) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 5, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 20, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 20, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 20, 2014 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on December 12, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/12/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 1, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 16, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of December 15, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not clearly stated that I was signing up for a subscription service what so ever. I am not the only one to have this complaint. While I am able to stand up for myself others are not. Please refund all of the monthly charges, not just 3 months. In no way did I recognize what I was signing up for as I stand by my previous statement that it is not clearly stated anywhere. Press make your business practices less deceiving and more straight forward.

Initial Business Response /* (1000, 8, 2015/04/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted] signed up for our Resume Builder services on March 4, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate,...

which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 19, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming his access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 19, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 19, the card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on April 7, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 6, 2015/01/13) */
Thank you for the opportunity to resolve this complaint from [redacted] R. [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on December 14, 2014. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 29, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 7, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on December 7, 2014 Luciana's card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on January 12, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 24, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 9, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 9, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 9, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 20, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/10/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 16, 2015. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 1, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 1, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 1, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of Oct 6, 2015. [redacted]'s account has also been cancelled.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Accepted.

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 31, 2015. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 15, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 15, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 15, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 3, 2015.
We trust this addresses any concerns you may have.

This is the worst website that I have ever used. They use shady tactics to get you to sign up, then start to charge you every month. They don't send you an e-mail saying that they are charging you either. They just keep charging you. I cancelled on the 28th after realizing that I was charged for months without knowing. I was charged on the 25th and asked if I could get that money back. They said no. I have never dealt with a worse company ever. Usually a company would at least give you a partial refund, but no, not these guys. Please find another way to get your resume done. It is not worth the hassle to go through this deceptive website.

Initial Business Response /* (1000, 5, 2014/09/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder Annual services on August 24, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. On the page where [redacted] made that selection, the offer clearly states that to subscribe to a full access membership at $7.95 per month, [redacted] would have to "pay upfront", and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where [redacted] entered her credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how [redacted] could cancel this annual membership within 14 days to receive a full refund of her payment. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $7.95 thereafter.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of her payment of $95.40. Our customer service team refunded [redacted] the amount of $95.40 on August 24, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/06/24) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 10, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 27, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 24, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 9, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 29, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 13, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 13, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 13, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide them a refund of an additional monthly charge totaling $39.80. As of December 2, 2015 our customer service team refunded [redacted] a total of 4 monthly charges in the amount of $159.20.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 11, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm forced to agree since I've lost my archived emails. Those would have shown that the wording was NOT conspicuous as claimed by LiveCareer. One had to follow the link to their account page to see charges.
I will never recommend the website to others.

Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our services. At this time we request further information from [redacted] so we can confirm what services she signed up for....

We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services. We look forward to receiving a further response so we can finalize this matter with [redacted].

Initial Business Response /* (1000, 5, 2015/09/14) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of September 4, 2015, Ms. [redacted]'s account has been canceled. Our customer service team has refunded her 1...

monthly charge totaling $39.80 as of September 4, 2015. She will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2016/01/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 30, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 15, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 15, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on May 15, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $71.60. Our customer service team refunded [redacted] the amount of $71.60 as of January 13, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/06/16) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 27, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 14, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 14, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 14, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of June 10, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Which month are they refunding me for? March? If they agree to refund me for March they should agree and refund me for April and May as well. You are a witness. In my earlier complaint I said I tried to contact them on April 12,& 14. If they charged me on March 13,2015. I contacted them on April 12,2015 one day before the next charge to cancel the service. They 'NEVER' replied back and I Waited. So I Contacted them again on April 14,2015 and Again 'Never' received a reply. I have the email inquiry to prove I contacted them. They never contacted me back and that is the type of sloppy service I said they provide. Now I just want a refund for April & May. If they agreed to already refund me for March?
Final Business Response /* (4000, 10, 2015/07/09) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, we issued a refund for the monthly charge for the month of April totaling $39.80 refunded on June 10, 2015. Mr. [redacted] mentions a charge in May, however our customer service team has not been able to locate a charge to his card for May and as such we cannot provide a refund.
We trust this resolves this issue.

Initial Business Response /* (1000, 5, 2015/07/03) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 15, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 30, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 30, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on June 30, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of July 2, 2015.
We trust this addresses any concerns you may have.