Bold North America LLC

Initial Business Response /* (1000, 8, 2015/04/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. [redacted] signed up for our Resume Builder services on March 4, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate,...

which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 19, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming his access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 19, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 19, the card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on April 7, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 31, 2015. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 15, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 15, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 15, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 3, 2015.
We trust this addresses any concerns you may have.

This is the worst website that I have ever used. They use shady tactics to get you to sign up, then start to charge you every month. They don't send you an e-mail saying that they are charging you either. They just keep charging you. I cancelled on the 28th after realizing that I was charged for months without knowing. I was charged on the 25th and asked if I could get that money back. They said no. I have never dealt with a worse company ever. Usually a company would at least give you a partial refund, but no, not these guys. Please find another way to get your resume done. It is not worth the hassle to go through this deceptive website.

Initial Business Response /* (1000, 5, 2015/09/14) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted]. We apologize for any inconvenience to Ms. [redacted]. As of September 4, 2015, Ms. [redacted]'s account has been canceled. Our customer service team has refunded her 1...

monthly charge totaling $39.80 as of September 4, 2015. She will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from [redacted] signed up for our Resume Builder services on May 5, 2014. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted...

rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 20, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 20, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 20, the card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of 6 monthly charges totaling $237.60. Our customer service team refunded [redacted] the amount of $237.60 as of March 31, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Mr. [redacted] signing up for any of our services.
At this time we request further information from...

Mr. [redacted] so we can confirm what services he signed up for. We note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Mr. [redacted] confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 10, 2015/12/08) */
I received an email stating that the company did not respond to my complaint. so I am responding but it appears they did ask me for more information. I am confused... the final four digits of my card are [redacted].
Final Business Response /* (4000, 12, 2015/12/11) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted]'s daughter signed up for our Resume Builder services on May 24, 2015. The copy online clearly provided [redacted]'s daughter with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted]'s daughter chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted]'s daughter made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted]'s daughter could cancel before this monthly charge. Finally, [redacted]'s daughter was also sent an email to the email address provided to us on the same day confirming [redacted]'s daughter's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.20 as of December 9, 2015.
We trust this addresses any concerns you may have.
Final Consumer Response /* (2000, 14, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/08) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on July 16, 2014. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 31, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 31, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 31, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 on October 2, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 10, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 15, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $31.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 30, 2015 to our monthly service at $31.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 30, 2015 to our recurring monthly service at $31.80 per month.'' Accordingly, on September 30, 2015 [redacted]'s card was charged $31.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $63.60. Our customer service team refunded [redacted] the amount of $63.60 as of November 5, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/06/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 18, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 2, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 2, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 2, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 3 monthly charge totaling $119.40. Our customer service team refunded [redacted] the amount of $79.60 as of May 28, 2015. Additionally, another refund was processed on June 1, 2015 for $39.80.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for the opportunity to resolve this complaint from [redacted]. We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our site.
We value our customers here at LiveCareer...

and try our best to ensure that our site is as clear and consumer friendly as possible. As such, we will take Mr. [redacted]'s comments into consideration as we continue to improve upon our site and services.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/09/29) */
Thank you for the opportunity to resolve this complaint from Ms. [redacted] We apologize for any inconvenience to Ms. [redacted] As of September 23, 2015, Ms. [redacted] account has been canceled and deactivated.
We trust this...

resolves this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 22, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 7, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 7, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on October 7, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide them a refund of 3 monthly charges totaling $119.40. Our customer service team refunded [redacted] the amount of $119.40 as of December 22, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 12, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 27, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 28, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/26) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 16, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 31, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 31, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 31, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $79.60 as of May 22, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/06/16) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We apologize for any inconvenience to Mr. [redacted]. As of June 11, 2015, Mr. [redacted]'s account has been canceled. Our customer team provided a refund of one...

monthly charge totaling $39.80. Since we have no control over banking fees we cannot refund those. We have provided an additional refund for the initial payment of $0.95. He will not be receiving any charges from LiveCareer going forward.
We trust this resolves this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for the opportunity to resolve this complaint from [redacted].  We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 17, 2016.  The copy online clearly provided [redacted] with a choice of full access for 14 days at...

a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long.  [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly.  On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''.  In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on march 3, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge.  Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 3, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on March 3, 2016 [redacted] card was charged $39.80 for the applicable month of service. 
 
Although our monthly charges are not refundable, Bold was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80.  Our customer service team refunded [redacted] the amount of $39.80 as of April 3, 2016. 
 
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 12, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 27, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a prorated refund $29.85 on April 28, 2015. Our customer service team additionally refunded [redacted] the amount of $9.95 on May 1, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
when you make customers unwillingly subscribe for your paid service, you must tell them ahead of time that their card would be charged this much on certain date. I recently signed up for apple icloud storage subscription, and I do not regret keeping their service as they tell me through emails that I will be charged this much. what you guys do is steal some money without letting your customers know again after your sign up process.

Initial Business Response /* (1000, 5, 2015/08/18) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files, and our records do not show any record of Mr. [redacted] signing up for any of our services.
At this time we request further information...

from Mr. [redacted] so we can confirm what services his daughter signed up for. We note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaint. Please have Mr. [redacted] confirm the last four digits of his card and inform you if there are any alternate email addresses that his daughter could have used to sign up for our services.
We look forward to receiving a further response so we can finalize this matter with Mr. [redacted].

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 2, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 17, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 17, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 17, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 2, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the same response given to almost every complaint I've seen. This company is horrendously deceiving, dishonest, and unprofessional. However, I am satisfied with with the response and want no further doings with matter. Thank-you for refunding my money.

Thank you for the opportunity to resolve this complaint from [redacted].  We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our site.
 
We value our customers here at Bold and try our best to ensure that our site is as clear and consumer friendly as possible.   As such, we will take Mr. [redacted]’s comments into consideration as we continue to improve upon our site and services. 
 
We trust this resolves this matter.