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March 5, 2015Dear [redacted]:I am responding to the follow-up inquiry your office forwarded for [redacted].  We have confirmed that a refund of $41.46 was issued to [redacted]’ credit card ending in [redacted].You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].   Sincerely,

Complaint Detail
[redacted]. has repeatedly sent bills & late fees for items that were never ordered or received. They send threatening collection agency statements for those items. We have called to ask them to stop sending items of any kind, and they...

continue. There are currently 1211 complaints against this company with the Revdex.com. It is evident this company preys on and scams elderly customers, and makes fraudulent claims that they owe money when they do not. When you call this company, after being placed on hold for over twenty minutes, and you ask them to cancel all accounts to a certain name and address, and provide those account numbers, they refuse.
Desired Settlement
Desired Settlement: Stop Contacting Me

September 30, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].We regret that [redacted]
experienced difficulty obtaining information about the status of her orders
from our Customer Service representatives.On review,...

our records show
that three of the items [redacted] ordered - Air Bound, The Hexed and Crave the Night – were shipped to her and paid via [redacted] ($41.97).
We have tracked the shipment and confirmed that it was delivered to the USPS in
[redacted], CT.[redacted]’s order for Ash and The White Magic Five & Dime was cancelled.  These selections have not been billed to [redacted]’s [redacted] account.  [redacted]’s
orders for The Prophet and The Rule Breaker were also cancelled.We trust this resolves [redacted]’s concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Kaitlynne G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  On September 12th, I received ANOTHER PACKAGE of books from this company.
I want them to completely STOP sending me books. This is getting ridiculous.  I contacted the U.S. Post Office who told me that they cannot 'block' packages or mail from arriving at my residence. It is as if I am at the mercy of this company. Need I involve an attorney?
Regards,
[redacted]

October 15, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 MYSTERY GUILD
BOOK CLUB Account # [redacted]
               [redacted]
               
[redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
On review, our records show
that [redacted]s’ credit card ending in 0862 has not yet been charged for the enrollment
order she placed on August 16, 2014. The order was not processed at that time but
remained pending in our system.  It
appears that the order has now been processed. 
Since we are unable to cancel
an order once it processes, [redacted]s’ credit card will be charged for the order.
We will then apply a refund to [redacted]s’ credit card in the amount of
$14.95.
[redacted]s may keep the
enrollment package, with our compliments.
We have cancelled [redacted]s’ MYSTERY GUILD BOOK CLUB account with a zero balance.  Once we process the credit to [redacted]s’
credit card, we will remove the card information from our systems.
We regret that [redacted]s
had difficulty in establishing her membership; we trust this resolves her
concerns.
We hope that [redacted]s will
give the Club another chance; we would love to have her as a member!
You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

September
17, 2014
[redacted]
class="normalchar1">RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
Re: Revdex.com
Complaint ID [redacted]  
[redacted]
CRAFTER’S CHOICE BOOK CLUB
Account #[redacted]  
[redacted].
[redacted] 
Dear [redacted]:
I am
responding to the inquiry your office forwarded for [redacted].
On review, our records show that
[redacted]’s recent order was shipped in part. We have tracking information
for the shipment and would be happy to provide the tracking number to [redacted].
Two of the selections in [redacted]’s order, Two Hour Cross-Stitch: Flowers and I Love Cross
Stitch: Friendship & Loving Thoughts/I Love Cross Stitch: Words of
Wisdom are no longer available through the Club.  We have cancelled [redacted]’s order for
these items.  Please assure [redacted]
that she has not been charged for these selections as they were never processed
for shipment.
We regret that [redacted]
experienced a delay in resolving this matter; we trust this has addressed her concerns.
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
Kaitlynne
G[redacted]
Correspondence
Specialist
Email: [email protected]

July 27, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
                [redacted]...

[redacted]
BOOK
OF THE MONTH CLUB
Dear [redacted]:
I am responding to the inquiry
your [redacted]ice forwarded for [redacted].
We are in the process of
researching [redacted]’s concerns and will respond with our findings shortly.
If you have any questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

June 17, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       BLACK EXPRESSIONS BOOK CLUB Account# [redacted]
    [redacted]      
    [redacted]
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted].
    
Please assure [redacted]s that we have issued a credit of $49.71 to her [redacted] card.
 
We have waived the membership commitment associated with this account and closed it with a zero balance.
 
We regret [redacted]s experienced a delay in receiving her refund; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 26, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
Re: Revdex.com Complaint ID [redacted]
       [redacted] - [redacted]
       MYSTERY GUILD BOOK CLUB Account #[redacted]
    [redacted]     
[redacted]
Dear [redacted]:
 
I am responding to the follow-up inquiry your office forwarded for [redacted].
    
On March 25, 2014, we issued a credit of $14.95 to [redacted]’s [redacted].  We have deleted the [redacted] information from our systems.
 
We regret that [redacted] experienced these additional issues; we apologize for any inconvenience. 
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

August 19, 2015Dear [redacted]:I am responding to the inquiry your office forwarded for [redacted].We have reviewed both of [redacted]’s accounts and note that on July 28, 2015, we processed two separate refunds of $27.98 each to her credit card, for a total refund of $55,96.[redacted]'s LITERARY GUILD account has been closed with a zero balance. [redacted] may disregard any future communications she might receive from THE LITERARY GUILD.[redacted]'s DOUBLEDAY BOOK CLUB account is open and in good standing, and reflects a credit balance of $17.09 from a previous credit. [redacted] may use this credit towards future purchases. If [redacted] would prefer to receive a refund check for the credit balance, she may request it by contacting me directly at ###-###-####.We appreciate [redacted]’s long-time membership and hope she will remain a DOUBLEDAY BOOK CLUB member. Our new Member Credits program provides members with the option of purchasing/declining two member credits per month which can be used to purchase two books of the their choice from the Club’s website. The program is more user-friendly and members will no longer receive automatic shipments of Featured Selections. Members will receive an email on the 1st of each month informing them that their credits are available and they have until the 10th of the month to decline the credits if they do not wish to purchase them that month.If [redacted] has additional questions regarding our new membership program, she may contact me by phone or call our Member Credits Specialists at ###-###-####.Sincerely,Rachel H.Correspondence Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I'm not really rejecting the response.  I just don't believe it.  They have said this before., They send me the monthly catalog,  if I don't buy from that catalog,  they stop sending again.   I am not obligated to buy any more books  but I can't buy books if I don't see the catalog.   
Regards,
[redacted]

April 29, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
QUALITY
PAPERBACK BOOK CLUB Account #[redacted]
[redacted]
Richmond,
IN...

[redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Upon review, we found that [redacted]’s March 2, 2015 order for the items listed below did not process due to
an error in our systems.  
Item:                      [redacted]                                   ... Item:                      1391190                                Item:                      [redacted]
Title:                      The
Girl on the Train           Title:                      Bittersweet            Title:                      The Paris Winter
Amount:                $13.49                                   Amount:                $12.74                   Amount:                $12.75
On March 14, 2015, we
responded to [redacted]’s March 9, 2015 email and informed her that the order
was being re-processed.  On March 22,
2015, [redacted] requested an update on the order. On March 24, 2105, we
informed [redacted] that we had attempted to process the order, but could not
obtain credit card authorization for the total amount of the order ($38.98)
from her credit card provider.
As a courtesy, we have
re-processed the order free of charge. [redacted] will soon receive her
complimentary shipment.
We have reviewed [redacted]’s account and the email communications between her and our Customer
Service department in March 2015 pertaining to books she could not locate
through the Club.  We regret that we were
unable to obtain those selections in our inventory.  We appreciate [redacted]’s feedback
regarding her experience with our Customer Service representatives and the
communications she received.  We are
always striving to improve and will take [redacted]’s comments into
consideration.
Lastly, [redacted] has 12
Bonus Points available in her Club account. 
If [redacted] would like to use her Bonus Points to place an order, I
will be happy to assist her personally. 
[redacted] may contact me directly at ###-###-#### or via email at [email protected].
[redacted]’s Club account will
remain open and active pending the placement of her Bonus Points order.  Should [redacted] wish to cancel after that
order has been fulfilled, I can also assist her with account cancellation.  We hope, however, that [redacted] will decide
to remain a member of QUALITY PAPERBACK BOOK CLUB.
If you have further
questions, please do not hesitate to contact me.
 
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[redacted]
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]         [redacted]
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
 
[redacted]
 
I am responding to the inquiry
your office forwarded for [redacted].
 
Please assure [redacted]
that we received her payment of $64.41 on March 10, 2014. The payment was
applied to an earlier balance on her CRAFTER’S CHOICE account.
 
We have attached a detailed
account history for [redacted]’s reference. The payment noted above is
highlighted in bold.
 
As an accommodation, we
issued an additional credit of $64.41 to [redacted]’s account. 
 
[redacted]’s account is
currently in good standing and reflects a zero balance.  Please assure [redacted] that we have not
placed her account in collections.
 
We trust this resolves [redacted] concerns.
 
If you have further questions,
you may contact me by phone at ###-###-####.
 
 
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would also like the assurance that my account/informatioin will not be sent to a collection agency which is what has been threatened!
Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
The resolution is satisfactory. However, I recommend that communication and accuracy be improved greatly.
Also, I have just received an email re this month's selections. I assume this was already in process and will not happen again.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but still feel other victims have not come forward and are still being abused.  My issue is resolved though.
Regards,
[redacted]

January 6, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
[redacted]
BOOK
OF THE MONTH Account #[redacted]
[redacted]
Council
Bluffs,...

IA [redacted]
 Dear [redacted]:
 I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
on January 5, 2016, we issued a refund to her credit card in the amount of
$38.97. [redacted]’s credit card information has been deleted from our database.
[redacted]’s BOOK OF THE
MONTH account has been closed with a zero balance. [redacted] may disregard any
future communications she might receive from the Club.
In addition, we have removed
[redacted]’s name, address, and email address from our solicitation lists.
We trust this resolves [redacted]’s concerns.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

December 17, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please assure [redacted] that
we have issued a $44.46 to her credit card ending [redacted].  We have also closed her LITERARY GUILD BOOK
CLIUB with a zero balance. ...

We regret that [redacted]
experienced difficulty resolving the issues pertaining for her Club account.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

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Description: Books - New, Internet Shopping, Book, Compact Disc, & DVD Clubs

Address: 348 Poplar St, Hanover, Pennsylvania, United States, 17331-2358

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