Bookspan

September 2, 2014
[redacted]
Revdex.com
1337 N. Front...

St.
Harrisburg, PA 17102 
Re: Revdex.com Complaint ID [redacted]  
 [redacted]
 THE GOOD COOK BOOK
CLUB Account #0[redacted]  
[redacted]  
[redacted], VA [redacted] 
Dear [redacted]:
I am responding to the inquiry your
office forwarded for [redacted]. 
Please assure [redacted] that we have removed the balance of
$169.88 from her Club account and closed the account with a zero balance.
We have also removed [redacted]’s name, address and email
address from our solicitation lists.  [redacted] may disregard any further mailings she may receive from Club.
We trust this resolves [redacted]’s concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected]. 
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

April 1, 2014
 
 
 
[redacted]
Revdex.com
[redacted]
[redacted]
*
*
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       [redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]
 
I am responding to the inquiry your office forwarded for [redacted]
*
                We have closed [redacted] account.
 
Please assure [redacted] that we have removed his credit card information from our systems. 
 
We trust this resolves [redacted] concerns.
 
You may contact me at [redacted] with any questions. You may also send an e-mail to [redacted]  
*
 
Sincerely,
Chelsea A[redacted]
Correspondence Specialist
Email: [redacted]
*
*

January 26, 2016
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
Richard
Barido
LIBRARY
OF SCIENCE BOOK CLUB Account #[redacted]
[redacted]...

[redacted]
Friendswood,
TX [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
we have issued credits totaling $107.92 to his LIBRARY OF SCIENCE BOOK CLUB
account, as described below:
 
Invoice:                 [redacted]                                   ...⇄ Invoice:                 [redacted]
Date:                      7/3/2015                                    ...⇄ Date:                      7/7/2015
Titles:                    Faith Versus Fact                                 Titles:                    Humankind
                                The Story of Science                                    �...⇄ 10%
Human
Amount:                $51.46                                     ...⇄ Amount:                $50.46
 
We have also removed 2 lates
charges at $3.00 each, totaling $6.00, which were added to the account on
October 22, 2015 and November 19, 2015. 
With regard to the change in
our Club name, we notified our SCIENTIFIC AMERICAN BOOK CLUB members of the
change in January 2015 via announcements in our catalogs and via email.  Since our records show that [redacted] selected
email as his primary method of communication, he should have received our email
notification to members dated January 26, 2015 announcing
the change. 
[redacted]’s account is now closed
with a zero balance. [redacted] may disregard any future communications he
might receive from the Club.
In addition, [redacted]’s
name, address, and email address have been removed from our solicitation lists.
We trust this resolves [redacted]’s
concerns.
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I received notice on September 17, 2014 that Literary Guild was processing a refund of $63.46 to my [redacted] card.  As of 10/7/14, a $20 credit was processed but the remaining $43.46 has not been processed.
Thank you for your assistance.
Regards,
[redacted]

November 5, 2014
class="MsoNormal">[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:        Revdex.com Complaint ID [redacted]
THE
GOOD COOK BOOK CLUB Account # [redacted]
            [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We experienced a systems
issue that affected our new member enrollments. 
[redacted] will receive – if she has not already received - email
correspondence from THE GOOD COOK BOOK CLUB regarding her enrollment.
If [redacted] still wishes
to become a member, we ask that she please re-enroll through THE GOOD COOK BOOK
CLUB website.  We hope that [redacted]
will decide to join; we know she will enjoy the many benefits of Club
membership!
You may contact me at ###-###-####
with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

February 17, 2015
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
MYSTERY
GUILD BOOK CLUB Account #[redacted]
[redacted]
Warren,
OR [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
we have credited her MYSTERY GUILD account in the amount of $127.88. The account
is now closed with a zero balance.
In addition, we have removed
[redacted]’s name, address, and email address from our solicitation lists.
We trust this resolves [redacted]’s concerns.
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

July 15, 2014

face="Times New Roman">
 
 
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
[redacted]
CROSSINGS BOOK CLUB Account #[redacted]
               [redacted]
               [redacted]
 
Dear [redacted]:
 
I am responding to the
inquiry your office forwarded for **. [redacted].
 
Upon review, it appears that we
did not charge **. [redacted] for More Glimpses of Heaven. 
 
We would have applied a
charge of $17.78 to the credit/debit card when we processed the order for
shipment.  Since we did not process this
order for shipment, it appears that we never applied a charge to **. [redacted]’s
credit/debit card. 
 
If **. [redacted] saw a charge on
her statement, it was a pre-authorization charge that is applied to ensure the
card will accept the actual charge.  Please
ask **. [redacted] to check with her bank or credit card provider to see if the
charge has been removed.  If not, please
ask **. [redacted] to contact me directly at the phone number below.
 
You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected].
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

I have been with this company for many years - it started as zooba and has changed names over the years. when it was zooba, it was great customer service. now it is not. over the past 2 years I've experienced so many issues... wrong books being shipped, no books being shipped, incorrect charging, etc. then I try to call - the number keeps disconnecting, or like today I get people who do not even know what the bookburst club is or how it works, and was given incorrect information. I asked to speak to a supervisor or manager, and was disconnected. I called back again and there is no supr. to talk to - so I just canceled my membership... they have lost a good customer who has been with them many years due to their awful customer service.

August 3, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
[redacted]
CHILDREN’S
BOOK CLUB Account #[redacted]
[redacted]
[redacted]...

*
Newark,
NJ [redacted] [Address on account]
 
Dear [redacted]:
 
I am responding to the inquiry
your office forwarded for [redacted]
 
On review, our records do not
show that [redacted]s CHILDREN’S BOOK CLUB account was canceled. 
 
We have issued the following
credits to [redacted]’s account:
 
Invoice:                 [redacted]                                   ...⇄ Invoice:                 [redacted]
Date:                      5/7/2015                                    ...⇄ Date:                      6/25/15
Titles:                    Rodeo Red                                      �...⇄ Titles:                    How
to Read a Story
                                Peace is an Offering                                    ...⇄ Sofia’s
Magical World
Amount:                $36.87                                     ...⇄ Amount:                $35.80
 
Invoice:                 07370744
Date:                      7/7/2015
Titles:                    Dress Me!
                                Sophie’s Animal Parade
Amount:                $35.80                                           ...⇄ Total
Credit:       $108.47
 
[redacted]’s account has
been closed with a zero balance. [redacted] may disregard any future
communications she might receive from the Club.
In addition, we have removed
[redacted]’s name, address, and email address from our solicitation list.
We trust this resolves Mrs.
Gonzalez’s concerns.
 
If you have further questions,
you may contact me by phone at ###-###-####.
 
 
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 22, 2014
      [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 [redacted]
 [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We are unable to locate a
CROSSINGS BOOK CLUB account for [redacted] with the information provided.
It would be helpful if [redacted] would please provide us with any previous addresses or names that she may
have used. If the account appears on [redacted]’s credit report, please ask her
to fax a copy of that section of her credit report to me at ###-###-####.
As soon as we receive
additional information, we will undertake further research regarding [redacted]’s inquiry.   
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

March 3, 2015
Ms. [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
Debbie
[redacted]
DOUBLEDAY
BOOK CLUB Account #[redacted]
Clifton
Park, NY 12065
Dear Ms. [redacted]:
I am responding to the
inquiry your office forwarded for Ms. [redacted].
Please assure Ms. [redacted]
that we have removed charges totaling $244.71 from her DOUBLEDAY BOOK CLUB
account.   The following itemized charges
for shipments in the amount of $235.71 were removed from the account:
Invoice: [redacted]                                   ...⇄ Invoice:
[redacted]
Date: 10/6/13                                    �...⇄ Date:
12/20/13
Description: Mistress/Bombshell                               ...⇄ Description:
Sycamore Row/First Phone Call from Heaven
Amount: $47.57                                     ...⇄ Amount:
$46.50
Invoice: [redacted]                                   ...⇄ Invoice:
[redacted]
Date: 10/16/13                                    ...⇄ Date:
1/10/14
Description: W is For
Wasted/Rose Harbor in Bloom  Description:
Dust/King and Maxwell
Amount: $47.57                                     ...⇄ Amount:
$48.64
Invoice: [redacted]
Date: 11/1/13
Description: The Final Cut/Deadline
Amount: $45.43
In addition, we removed 3
late charges totaling $9.00, added on November 26, 2013, December 12, 2013 and
December 27, 2013, in accordance with our delinquent payment policies.
We have closed Ms. [redacted]’s
Club account with a zero balance.  Ms.
[redacted] may disregard any future communications she might receive from the
Club.
We regret that Ms. [redacted]
experienced difficulty in resolving her concerns.
If you have any additional
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[redacted].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

March 19, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       DOUBLEDAY BOOK CLUB Account #[redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
    
Please assure **. [redacted] that we have issued a credit of $17.06 to his Club account.
We trust this resolves **. [redacted]’s concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

May 21, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       SCIENCE FICTION BOOK CLUB Account #[redacted]
    [redacted]      
    [redacted]
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted]. [redacted].
    
As a courtesy, we have issued a full credit of $43.46 to [redacted]. [redacted]’s SCIENCE FICITION BOOK CLUB account.
 
We regret that [redacted]. [redacted] experienced a delay in resolving this matter; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

March 25, 2015
[redacted]...

[redacted]
Revdex.com
[redacted]         [redacted]
Dear [redacted]
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted] that
we have credited her DOUBLEDAY BOOK CLUB account in the amount of $32.17. The account is in good standing and currently reflects a zero
balance.
We regret that [redacted]
experienced difficulty in resolving her concerns. We appreciate her continued
membership.
If you have any further
questions, you may contact me by phone at [redacted] or you may send an
email to
[redacted]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
[redacted]

October 20, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
SCIENCE
FICTION BOOK CLUB Account #[redacted]...

[redacted]
Columbus,
MS [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
On review, our records show
that SCIENCE FICTION BOOK CLUB account #[redacted] was opened in [redacted]’s
name on December 2, 1987.
The three charges that were applied
to [redacted]’s [redacted] account represent monthly credits related to our Member Credits program. Members receive
an email on the 1st of each month informing them that their credits
are available and they have until the 10th of the month to decline
the credits if they do not wish to purchase them that month. We applied the
charges to [redacted]’s [redacted] account on August 11, 2015, September 11, 2015
and October 11, 2015, when we did not receive instructions to decline those
monthly member credits.
Please assure [redacted]
that we are processing three separate refunds of $27.98 each, for a total
refund of $83.94, to his [redacted] account.
The SCIENCE FICTION BOOK CLUB
account has been closed. [redacted] may disregard any future communications
he might receive from the Club.
We trust this resolves [redacted]’s concerns.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  
I have been in communication with Kaitlynne, at BOMC2 several times via phone, where she has requested that supporting financial documents be faxed to her.  We have now tried twice to fax these documents, and have been told that the fax is not going through clearly enough to be read. We have tried faxing the documents to my husband's company, and the faxes come through clearly. So we are unsure why they are not clear for BOMC2. I requested an email address where we could send the requested documents (more efficient, an attachment that is clear) and was told that the company did not accept emails and that fax was the only method of sending the requested documents.  The second time we faxed the documents, we did not receive a call back to report the "unclear fax" until a week after it was sent. Our concern is that the company is delaying the process to have the BB complaint closed due to deadline dates.  Now that the company has filed a formal response to my complaint, Kaitlynne provided an email address in the response.  I have therefore sent an email to that address ([email protected]) with the requested financial documents. This way there are no problems with an unclear fax.  We are hopeful that we can therefore get a reaponse is not other than "please keep sending the requested documents via fax, even though the fax is not clear" that adequately resolves this conflict.
Please note that it is extremely difficult to have adequate communications regarding this matter, since the parent company of BOMC2 is not displayed anywhere on the BOMC2 website, no contact information for customer service is provided (for BOMC2 or Direct Brand) on the website, etc.  Others with concerns with BOMC2 are facing this same difficulty (i.e. cannot contact the company in any way other than through a website "contact us" form, cannot easily identify the parent company if one wants to file a Revdex.com complaint - especially to be able to identify to correct Revdex.com location).
Regards,
[redacted]

May 6, 2015
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
*
[redacted]         [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted]
that we have cleared the balances on all the above-referenced accounts in her
name.
[redacted]’ LITERARY GUILD
account, #[redacted], was closed at her request on October 12, 2014. The
account is closed with a zero balance.
[redacted]’ LITERARY GUILD
account, #[redacted], and QUALITY PAPERBACK BOOK CLUB account, #[redacted],
remain open, in good standing and reflect zero balances.
Our records show that the two
accounts that remain open were previously converted to our Member’s Choice plan. Under the terms of this plan, [redacted] does
not need to respond to Featured Selection emails nor will she receive automatic
shipments.
 Should [redacted] wish to cancel these
accounts, she may contact me directly at the phone number or email address
below and I will assist her personally; however, we hope she will continue her
membership in our Clubs.
We trust this resolves [redacted]’ concerns.
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[redacted]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]-
 Complaint: [redacted]
I am rejecting this response because:
I am the account holder of the account to which my name is attached to and my card is being used with my name on it. I have no idea who [redacted] is, but she sure isn't the account holder with my name attached to it. You will cancel my orders, and you will not charge my card, I am the one who set the account up, and filled out all the information. [redacted] does not exist. Fix the problem or the next step is a lawyer.
My contact number is ###-###-####
Regards,
[redacted]
-

I am responding to the inquiry your office forwarded for [redacted] 
The invoice that [redacted] has received pertains to orders placed on her account prior to December 2013.
[redacted] placed an order on September 2, 2013, for...

[redacted] ($14.99) and 11/22/63 (no cost), plus a shipping and processing charge of $6.48. [redacted] attempted to pay for the order (a total of $21.47) via [redacted]. At the time, we were experiencing an issue processing payments through [redacted]; [redacted] payment did not process. 
On November 19, 2013, [redacted] placed an order for [redacted]) and [redacted] ($32.98, plus a shipping and processing charge of $6.48). [redacted] attempted to pay for this order via [redacted] (a total of $39.46).  Again, the payment did not process due to issues with [redacted]
On November 21, 2013, we shipped the Featured Selections, [redacted] to [redacted] ($61.45).  The shipment was returned on December 11, 2013. We shipped the Featured Selections, [redacted]/October List, to [redacted] ($60.45) on December 20, 2013. The shipment was returned on February 28, 2014. We applied credits in the amounts of $61.45 and $60.45 to [redacted] Club account.  We have also reversed one late charge ($3.00) that was applied to [redacted] Club account.
The balance on [redacted] account for the two orders noted above is $60.93. [redacted] may make a payment using a credit/debit card or check.
We have canceled [redacted] Club account.  Once we receive payment, we will close the account with a zero balance.
You may contact me at [redacted] with any questions. You may also send an e-mail to [redacted]   
Sincerely, 
Chelsea A[redacted]
Correspondence Specialist
Email: [redacted]