Bookspan

July 22, 2014
Dear [redacted]:I am responding to the
inquiry your office forwarded for [redacted].Please be advised that we
have contacted [redacted] directly via phone in an effort to resolve this
matter. On review, our records show
that the change from [redacted]...

to credit/debit card which [redacted] had requested
did not process.  We have now updated
[redacted]’s account to the credit/debit card payment option. With regard to the overdraft
charges [redacted] has incurred, she is in the process of providing us with
more legible documentation for our review. 
We will send you a follow-up response when that portion of [redacted]’s inquiry
has been resolved.We also discussed the terms of BOMC2 membership with [redacted],
specifically the monthly subscription fee of $9.95. We have removed the subscription
fee for the month of June from [redacted]’s BOMC2 account. You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected]. Sincerely, Kaitlynne GCorrespondence Specialist.

August 7, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
DOUBLEDAY
BOOK CLUB Account #[redacted]
THE
LITERARY GUILD Account...

#[redacted]
Las
Vegas, NV [redacted]
 
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
We are in the process of
researching [redacted]’s concerns and will respond with our findings shortly.
If you have any questions,
you may contact me by phone at ###-###-####.
 Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

December 30, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID [redacted]
Doris
[redacted]/Karla Ball, POA
DOUBLEDAY
BOOK CLUB Account #[redacted]
                [redacted]
                Columbus, OH [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted] on behalf of [redacted],
deceased.
Please assure [redacted] that
we have closed this DOUBLEDAY BOOK CLUB account with a zero balance. There is
no pending credit on the account.
We regret that [redacted]
experienced a delay in resolving the credit to her late mother’s account.  We offer our sincere condolences for [redacted]’s loss; we trust this resolves her concerns.
If you have any additional
questions or concerns, you may reach me by phone at ###-###-####. You may
also send an e-mail to [email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Email: [email protected]

January 6, 2015
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
[redacted]
BOOK
OF THE MONTH Account #[redacted]
[redacted]
Council
Bluffs, IA [redacted]
 Dear [redacted]:
 I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
on January 5, 2016, we issued a refund to her credit card in the amount of
$38.97. [redacted]’s credit card information has been deleted from our database.
[redacted]’s BOOK OF THE
MONTH account has been closed with a zero balance. [redacted] may disregard any
future communications she might receive from the Club.
In addition, we have removed
[redacted]’s name, address, and email address from our solicitation lists.
We trust this resolves [redacted]’s concerns.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

June 28, 2014

class="MsoNormal"> 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
HISTORY BOOK CLUB Account #[redacted]
[redacted]
 
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted].
 
Please assure [redacted] that we have removed the charges from his HISTORY BOOK CLUB account; his account now reflects a zero balance.
 
We trust this resolves [redacted]'s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to
[email protected].
 
 
Sincerely,
[redacted]
Correspondence Specialist.
Email: [email protected]

December 30, 2014
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
[redacted]
DOUBLEDAY BOOK CLUB Account #[redacted]
[redacted]
 Lake St. Louis,
MO [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted]
that his DOUBLEDAY BOOK CLUB account has been closed with a zero balance. We
have also deleted [redacted]’s credit card information from our systems and
records.
I attempted to reach [redacted] by phone today, as he requested in his complaint; I was unable to
reach him and left a message.
We apologize for any
inconvenience [redacted] experienced in attempting to close his account.  We would like to thank him for his past
membership.
If you have any additional
questions or concerns, you may contact me by phone at ###-###-#### or by
email at [email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

July 09, 2014

face="Times New Roman">
 
 
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
[redacted]
CHILDREN'S BOOK OF THE MONTH CLUB Account# [redacted]
                [redacted]                 [redacted]
 
Dear [redacted]:
 
I am responding to the
inquiry your office forwarded for [redacted]. [redacted].
 
Please assure [redacted]. [redacted]
that we have removed all charges from her CHILDREN'S BOOK OF THE MONTH CLUB account;
the account is now closed with a zero balance.
 
We have also removed [redacted].
[redacted]’s name, address and email address from our solicitation lists. [redacted].
[redacted] may disregard any communications she may receive from the Club.
 
We regret that [redacted]. [redacted]
experienced a delay in resolving this matter; we trust this resolves her
concerns.
 
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
 
 
Sincerely,
[redacted]
Correspondence Specialist.
Email: [email protected]

June 24, 2014
**o-bidi-font-weight: bold">
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB
    [redacted]     
                       [redacted]
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
 
In order for us to locate a Club account and assist **. [redacted], we will need further information. 
 
Please have **. [redacted] provide us with a copy of the portion of her credit report that pertains to the DVD Club. 
 
**. [redacted] may send the information by mail to [redacted], or by fax to ###-###-####.
 
We will make every effort to resolve **. [redacted]’s concerns as soon as we hear from her. 
 
Thank you for your cooperation.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]
.

December 2, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID # [redacted]
[redacted]
MYSTER
GUILD BOOK CLUB Account #[redacted]
                [redacted]
                [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
As noted in [redacted]’s
December 1, 2014 update to her complaint, she has already received the $140.92
refund we applied to her [redacted] account. 
This will confirm that we
have removed the $119.93 balance from [redacted]’s MYSTERY GUILD BOOK CLUB
account.
Please advise [redacted]
that we also sent a separate letter to her confirming the above.
We trust this resolves [redacted]’s
concerns.
You may contact me at ###-###-####
with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

April 21, 2015
Ms. [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
Zane
[redacted]
[redacted]. [redacted] [Account Holder]
CHILDREN’S
BOOK CLUB Account #[redacted]
[redacted]
Colorado
Springs, CO 80918
Dear Ms. [redacted]:
I am responding to the
inquiry your office forwarded for Mr. [redacted].
Please note that we spoke
with Mr. [redacted] directly regarding his inquiry. 
We have issued the following credits to Ms. [redacted]’s CHILDREN’S BOOK CLUB
account:
Invoice:                 [redacted]
Date:                      12/27/2013
Items:                    [redacted]
                                [redacted]
                                [redacted]
Amount:                $36.46
We also removed two late
charges, at $3.00 each, totaling $6.00 which were added to the account on
February 19, 2014 and June 3, 2015, in accordance with our delinquent payment
policies.  The account has been closed
with a zero balance.
Mr. [redacted] and Ms. [redacted] may
disregard any future communications they might receive from the Club; we trust
this resolves their concerns.
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[redacted].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] 
P.S.  Please convey my sincere thanks to Ms. H[redacted] and Direct Brands for their expedited response to my dilemma.  I would have preferred not to have resorted to asking the Revdex.com to intervene, but efforts on my own behalf were not effective at all.  I am sorry that my illness prevented me from doing my part to prevent the books involved from being auto-shipped in the first place.  Finally, I thank the staff of Revdex.com for their assistance. As a consumer it is gratifying to know such a group is available to mediate on my behalf.

June 26, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       BLACK EXPRESSIONS BOOK CLUB Account #[redacted]
      [redacted]    
    [redacted]Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
    
Please advise **. [redacted] that we are processing a refund check in the amount of $49.36. 
 
We value **. [redacted]’s membership and regret that she experienced a delay in receiving her refund.
 
We trust this resolves **. [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

May 20, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       CROSSINGS BOOK CLUB Account #[redacted]
    [redacted]      
    [redacted]
Dear [redacted]:
 
This is in response to the inquiry your office forwarded on behalf of **. [redacted].
 
On review, our records show that **. [redacted]’s CROSSINGS BOOK CLUB account is open and active.
 
We have issued a credit of $22.48 to **. [redacted]’s Club account and closed the account with a zero balance.  If **. [redacted] has received books that she has not returned, she may keep them with our compliments.
 
We regret **. [redacted] experienced a delay in closing her account; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

June 23, 2015Dear [redacted]:This is in response to the follow-up inquiry your office forwarded for [redacted].We have reviewed all correspondence among the Revdex.com, [redacted] and ourselves with regard to [redacted]’ inquiry.Please be advised that we have no further information to provide with regard to this matter. We consider this matter to be closed.Should you have additional questions, you contact me at ###-###-####.Sincerely,Rachel HCorrespondence Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 10, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
LIBRARY
OF SCIENCE Account #[redacted]
Cary,
NC...

[redacted]
 
Dear [redacted]:
I am responding to the inquiry
your [redacted]ice forwarded for [redacted].
On review, our records show
that on May 29, 2015, we received and processed [redacted]’s payment of $55.46
for the following shipment:
 
Invoice:                 [redacted]
Date:                      2/4/15
Titles:                    Undeniable
                                The Biology Book
Amount:                $52.46
 
While we have no record of
receiving [redacted]’s return, as a courtesy we have issued a credit to his
account in the total amount of $55.46, which includes a credit for a $3.00 late
charge.  We are processing and mailing a
refund check in the amount of $55.46 to [redacted].
Our records also indicate
that [redacted]’s LIBRARY OF SCIENCE account was closed, at his request, on
April 9, 2015.
Please assure [redacted] that
his account was never reported to the credit bureaus.
We have removed [redacted]’s
name, address, and email address from our solicitation lists.  [redacted] may disregard any future
communications he might receive from the Club.
We regret that [redacted]
experienced difficulty resolving his concerns. We appreciate his past
membership.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

March 19, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
Re: Revdex.com Complaint ID [redacted]
       **. [redacted]
       THE GOOD COOK BOOK CLUB Account# [redacted]
       [redacted]      
      [redacted]
      
Dear [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].  
  
Upon review, our records show that on November 18, 2013, **. [redacted] ordered The Animal Farm Buttermilk Cookbook, Nigellissima, Vedge, Lidia’s Favorite Recipes, Tacos, Tortas, and Tamales, One Bowl Baking, Wintersweet, Vintage Cakes, Tartine Book No. 3, An American Family Cooks, Seriously Bittersweet, One Good Dish and The Art of Simple Food II for $137.80. We shipped this order to **. [redacted] on November 22, 2013. **. [redacted] attempted to pay for this order using [redacted]. Due to technical issues we experienced with [redacted] processing, we were unable to charge this order to Ms. [redacted]’s [redacted] account. **. [redacted] may either reauthorize payment of $137.80 through [redacted] or remit payment using a credit card.
On January 3, 2014, **. [redacted] ordered Turkey, My Rio De Janiero, Caramel, Best of the Best Cookbook Recipes, Pies, Glorious Pies, Real Mexican Food, The Southern Foodie, The Seasonal Baker, Simply Satisfying, My Berlin Kitchen, The World’s Best Asian Noodle Recipes and Chocolate for $105.62. We shipped this order to **. [redacted] on January 6, 2014.  Ms. [redacted] attempted to pay for this order using [redacted]. As this payment was never processed via [redacted], Ms. [redacted] may either reauthorize payment of $105.62 through [redacted] or remit payment using a credit card.
On January 20, 2014, Ms. [redacted] ordered Spain, 500 Fish & Shellfish, Irish Country Cooking, The French Cook: Souffles, Olives, Lemons & Za’atar, Cooking from the Heart, In A Polish Country House Kitchen and The German Kitchen for $84.58. We shipped this order to Ms. [redacted] on January 22, 2013, and charged her [redacted] card for the shipment.  Although our records show the order was charged to a [redacted] card, due to a systems issue on our end, we cannot see whether the payment was credited to **. [redacted]’s Club account history.  **. [redacted] does not need to be concerned about this order.
With regard to the selection that **. [redacted] claims she did not receive, we would ask that she let us know the title of that selection so that we may credit her accordingly.
On November 18, 2013, we issued a credit to **. [redacted]’s Club account in the amount of $13.95 for the shipping and processing charges. Since **. [redacted] has requested a refund check, we will process it and send it to her.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

September 16, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 Re: Revdex.com Complaint ID [redacted]
       [redacted]
       STEPHEN KING LIBRARY Account# [redacted]
       [redacted].
       [redacted]
Dear [redacted]:
 I am responding to the follow-up
inquiry your office forwarded for [redacted].
 
I have re-processed [redacted]’s order for [redacted] – at no charge - as we discussed
during our recent phone conversation.
Please ask [redacted] to
contact me directly if she wishes to place another order – at no charge – to replace
the additional subscription shipment she did not receive.
 We have updated [redacted]’s STEPHEN KING LIBRARY account and billing information to ensure
proper handling of future shipments.
 You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected].
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

April 16, 2014
 
              [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       BLACK EXPRESSIONS BOOK CLUB Account #[redacted]
    [redacted]      
    [redacted]   
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
    
On April 7, 2014, we issued a refund of $41.46 to **. [redacted] on file.
 
We regret that **. [redacted] experienced difficulty with her account; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

October 15, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 BOMC2 Account #
[redacted] 
               [redacted]
               
[redacted]
Dear Ms. Vaghari:
I am responding to the
inquiry your office forwarded for [redacted].
This will confirm that [redacted]’s BOMC2 account has been canceled and is closed with a zero balance.
[redacted]’s name, address
and email address have been removed from our solicitations lists.   
We trust this resolves [redacted]’s concerns.
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]