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June 12, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] CHILDREN’S BOOK CLUB [redacted] North Canton, OH *** Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** We are in the process of researching [redacted] ***’s inquiry and will respond shortly If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

July 8, [redacted] Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] QUALITY PAPERBACK BOOK CLUB Account # [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] On review, our records show that we received ***’s check and applied a credit of $to his Club account We regret there was a delay in confirming ***’s payment; we trust this resolves his concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

October 29, [redacted] >Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] QUALITY PAPERBACK BOOK CLUB Account # [redacted] [redacted] ***, UT [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] On review, our records show that this QUALITY PAPERBACK BOOK CLUB membership account was established in [redacted] ’s name on September 23, 2008, via our websiteThe address we have on file is [redacted] ***, ***, UT *** On September 24, 2008, we shipped an enrollment package to the address on file consisting of Love is a Mixtape and The Power of Now, and charged $to the account That amount was subsequently credited to the account The purchase commitment associated with this membership was to buy books at regular Club price within years of joining When the purchase commitment remained unfulfilled, on September 26, we added the cost of the books, plus shipping and processing, to the account ($71.36)When we did not receive payment of the balance, we sent numerous letters to the [redacted] address regarding the balance due Since the balance remained unpaid, we placed the account in collections The account is not currently in collections We have closed this account with a zero balance [redacted] may receive additional correspondence from the Club, but she may disregard it as it was in process prior to our closing the account We hope that this resolves [redacted] ’s inquiry You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: A review of my account as of right now shows the order was NOT processed, it in fact was cancelled, therefore the books she is telling me to 'keep" appear to have never been shipped Please confirm that the credit card was in fact not charged (as she implies that it was and will be credited) If she can review the account again and confirm that what I am seeing (the order was canceled) and card was not charged) and confirms that the account is closed (which it is not now) I will then "accept" as the free books are not of issue to me Regards, [redacted]

[redacted] rebuttal response.Revised

May 5, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] QUALITY PAPERBACK BOOK CLUB Account # [redacted] Richmond, IN [redacted] Dear [redacted] : I am responding to the foll inquiry your office forwarded for [redacted] Upon further review of our previous response to your office, we note typographical errors regarding some of the the dates referenced thereinThe correct information is set forth below: · On April 14, 2015, we responded to [redacted] ’s April 9, email and informed her that the order was being re-processedOn April 22, 2015, [redacted] requested an update on the orderOn April 24, 2015, we informed [redacted] that we had attempted to process the order, but could not obtain credit card authorization for the total amount of the order ($38.98) from her credit card provider The [redacted] authorization for the order [redacted] placed on April 2, 2015, expired on May 2, The original order has been closed in our system; [redacted] will not be charged for that order As stated in our previous response, we have shipped the order to [redacted] free of charge [redacted] sent an email to us on April 24, 2015, requesting cancellation of her accountWe responded to that email on April 29, informing [redacted] that her account has been closed, which is why she is unable to log on to our website We trust this resolves [redacted] ’s concerns If you have further questions, you may contact me by phone at ###-###-####, or you may send an email to [email protected] Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

July 8, [redacted] Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] QUALITY PAPERBACK BOOK CLUB Account # [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Please assure ** [redacted] that we have removed the two late fees, totaling $6.00, from her Club accountAs a courtesy, we have also removed the $charge for her order We regret ** [redacted] encountered difficulty remitting payment for her order; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although, I believe this company still lacks quality customer service I have received (on 3/28/2014) the product requested and have received correspondence from the company the account has be closed as requestedMy requests in the initial complaint have been met Regards, [redacted]

September 30, Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] ***.On review, our records confirm that [redacted] ***’s order was processed with no added shipping charges Nevertheless, as an accommodation we are processing a credit in the amount of $to [redacted] ***’s [redacted] .We trust this resolves [redacted] ***’s concerns.You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected],Kaitlynne GCorrespondence Specialist

May 7, ** [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] Account# [redacted] [redacted] *** [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for *** [redacted] At the end of December and in January 2014, we informed our members – via an enclosure included with our packages and via email – that we were combining two of our book clubs, HOMESTYLE BOOK CLUB and THE GOOD COOK We also included an introduction to the combined Clubs in the Editor’s Letter that was part of our January cycle catalog HOMESTYLE BOOKS became THE GOOD COOK @ HOME The communications we sent informed members that they would keep their account numbers and membership status We regret that *** [redacted] was unaware of this change *** [redacted] may keep the books she received, with our compliments We have closed *** [redacted] ’s account with a zero balance and have removed her name, address and email address from our solicitation lists We trust this resolves *** [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

January 13, [redacted] >Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID # [redacted] Theresa Quiggins STEPHEN KING LIBRARY Account # [redacted] [redacted] Meherrin, VA [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that her STEPHEN KING LIBRARY account has been closed with a zero balanceWe have also removed [redacted] ’s name, address, and email address from our solicitation lists [redacted] may keep the book she received, MrMercedes, with our compliments We regret that [redacted] was not satisfied with her membership experience; we trust this resolves her concerns If you have any additional questions or concerns, you may reach me by phone at ###-###-#### or you may send an email to [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Email: [email protected]

June 24, **o-bidi- [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] COLUMBIA HOUSE DVD CLUB [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] In order for us to locate a Club account and assist ** [redacted] , we will need further information Please have ** [redacted] provide us with a copy of the portion of her credit report that pertains to the DVD Club ** [redacted] may send the information by mail to [redacted] ***, or by fax to ###-###-#### We will make every effort to resolve ** [redacted] ’s concerns as soon as we hear from her Thank you for your cooperation You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

February 27, MsIda Vaghari Revdex.com [redacted] Re: Revdex.com Complaint ID [redacted] [redacted] [redacted] [redacted] [redacted] Dear [redacted] I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we have a mailed a refund check for $to her at her [redacted] address In addition, we have closed [redacted] account with a zero balance We have also removed [redacted] name, address and email address from our solicitation lists We trust this resolves [redacted] concerns You may contact me at [redacted] with any questionsYou may also send an e-mail to [redacted] Sincerely, Chelsea A [redacted] Correspondence Specialist Email: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It is an acknowledgment of my complaint but not a resolutionI will wait the day period they have given to hear if they have truly resolved the problem Regards, [redacted] ***

May 21, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] SCIENCE FICTION BOOK CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** [redacted] As a courtesy, we have issued a full credit of $to *** [redacted] ’s SCIENCE FICITION BOOK CLUB account We regret that *** [redacted] experienced a delay in resolving this matter; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

June 25, [redacted] Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] (Account Holder) BOOK OF THE MONTH CLUB Account # [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for **& *** [redacted] Please assure **& *** [redacted] that on June 23, 2014, we applied a $credit to their credit/debit card ending in *** We have closed the Club account with a zero balance We regret that the [redacted] s’ experienced a delay in receiving their refund; we trust this resolves their concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I spoke with Kaitlynne, and she is very nice However, her initial reason for the orders not being shipped was our cards were declined I told her that was not the case, because at the time the money was in the accounts That was almost a YEAR ago One of the three previous people I talked to at their office informed me that the reason the orders were not shipped was that the computer system failed to send the orders over to their shipping department after our accounts were set up Kaitlynne checked her computer notes and saw where there were notes to this affect She apologized and said she was wrong, that that was correct When they informed me of the computer error last month I was told that the orders were definitely going to be shipped and that I would get this year's calendar and next year's calendar since it was so late in the year Kaitlynne informed me that they didn't ship order this time because the cards were declined I didn't even think about it when I was on the phone with them because I was so aggravated, but we changed banks six months ago so we have different cards now Nobody bothered to call or contact us at all when the payments were declined to fix the problem I think that is poor customer service Kaitlynne assured me she would get our orders placed and sent out She is the fourth person I have dealt with there, but she assured me that she will take care of it I was going to be charged a higher price than the intro price, though, so after mentioning it to her she said she would change the price I asked if I was still getting both year's calendars as promised previously She said that the calendars are all gone now So much for this year in my collection I know it's no big deal to anyone else because it's just a calendar, but it's the whole thing that makes me mad I should have had the calendar in January I don't understand how their system can show an order is made and not realize it didn't shift over to the shipping department Makes you wonder how many orders the company missed out on And it's so frustrating finding a phone number on their website that most people probably just didn't bother to pursue the orders as long as their cards weren't charged I have been assured I will get my order this time, along with a phone call or email when it ships I gave my new account information I feel like I should have been given one of the books free or the initial order free after all this Ten months to get a book and calendar Hopefully it comes! I'm not trying to upset anyone, but I've never experienced anything like this And sending a complaint to the Revdex.com was the only way to get anyone to call me back Regards, [redacted]

August 28, [redacted] class="normal">Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] ONE SPIRIT BOOK CLUB Account # [redacted] *** Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] On review, our records show that [redacted] enrolled in ONE SPIRIT BOOK CLUB online on May 18, When consumers enroll in our Club via our website, they are provided with our Club membership agreement [redacted] indicated affirmatively that she had read and agreed to our terms of membership We have changed [redacted] ’s Club account from the automatic shipment plan to our Member’s Choice plan [redacted] will continue to receive notification via email of our monthly Featured Selections, but she will no longer be required to respond (by accepting or declining the selections) [redacted] may receive up to two more emails indicating that she is required to respond to her Featured Selection These notifications were already in process; [redacted] does not need to respond We understand that [redacted] has requested a pre-paid return label to facilitate the return of the shipment she received We have sent the return label via separate mailing In the meantime, we have processed a refund of $to [redacted] ’s [redacted] account We trust this resolves [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Kaitlynne G [redacted] Correspondence Specialist Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If I should start receiving bills for this again (as has already happened) I will file another complaint Regards, [redacted]

June 26, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] BLACK EXPRESSIONS BOOK CLUB Account # [redacted] [redacted] [redacted] ***Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Please advise ** [redacted] that we are processing a refund check in the amount of $ We value ** [redacted] ’s membership and regret that she experienced a delay in receiving her refund We trust this resolves ** [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]