Bookspan

Review: I re-joined The Good Cook book club back on or around July 8, 2013. I have been a member several times over the years and have never had any issues. I received my introduction package and understand the rules of the commitment regarding the required purchase of another book within a specific time frame. I received an email from The Good Cook on August 14th, telling me to respond to the featured selection by 08/31/13. When I clicked on the link that said "respond now" it took me to the main website and asked me to log in. When I tried to log in, it said that my email was not recognized/no account "The email address [redacted] is not associated with an existing user account."

I emailed them from the main page to see if they could help me and got no response at all. Frustrated, I decided to go to their facebook page to see if I could get some assistance and it turns out, there are numerous people out there complaining of the same thing. I sent them this private message on 08/17/13:

Conversation started August 17

8/17, 7:20pm

I sent an email to you from your main website the other day and have yet to even get a canned reply. You are sending emails about featured selections to an account that your site claims it not associated with an account. When I try to reply, it is showing nothing there. There is no record of my orders. No points, nothing. I want this resolved because if you charge my bank account, there is going to be an issue and I will report you to anyone I can for your nonsense. A reply would be appreciated. Thanks.

On August 20th, they responded with: "August 20

8/20, 3:10pm

The Good Cook

Hi [redacted], are you still facing this issue? If so, please private message me your account number and I can verify any information to help with this problem. Also, you can contact customer service and they can help you as well at ###-###-####.

On August 20th, I responded with:

August 20

8/20, 8:30pm

[redacted] Hello, yes, I am still having this issue. My account # on the email is #[redacted]. And as I said, when I click the link to respond to the featured selection that was sent to [redacted], it is logging into my husband's account, #[redacted], [redacted] and the monthly roundup section is blank. When I try to log in under [redacted], it tells me that there is no account associated with it. I received a shipment of books about a month or so ago and I received one last week that was not shipped with my original order. Thank you.

I never heard anything back. Then I emailed them again:

August 29

8/29, 6:32am

[redacted] I am still waiting on a response from you. I still can not decline August's featured selection. I have now received an email at [redacted] with my September's featured selection but guess what???? YOUR WEBSITE STILL SAYS I DO NOT HAVE AN ACCOUNT. I DO NOT HAVE TIME TO SIT ON THE PHONE WITH CUSTOMER SERVICE ALL DAY, I WORK!. I have made NUMEROUS attempts to resolve this with you. If you charge my credit card with the featured selections, I will file a complaint. I understand that you feel you have the right to charge someone for books as I am obligated to order 1 at regular club price - however, I have the right to decline a book that I do not want and to choose the book I will be purchasing. Get this resolved!

September 2

9/2, 4:13pm

any day now...

September 3

9/3, 8:31pm

[redacted]t

still waiting...

and finally:

Today

4:33pm

[redacted] I have just filed a complaint with [redacted] since you took it upon yourself to bill my account when I have been trying to contact you for 4 weeks to tell you that I can not access my account. I am also filing a complaint with the Revdex.com.

**By the way, I have also called their NON TOLL FREE number and could not reach them that way either.Desired Settlement: I want the pending charges on my [redacted] account cancelled and/or credited (depending on the status by the time this gets resolved) and I either want my account straightened out so I can fulfill my commitment or I want them to cancel my account completely and go away.

Business

Response:

October 1, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

The Good Cook Book Club Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

Please note that at the time this issue occurred, we were in the process of updating our websites. Our members experienced issues accessing their accounts during that time. We apologize to **. [redacted] for the delays she encountered.

Our records indicate that the email address on file for **. [redacted]’s account is [redacted]. This is the email address **. [redacted] should use when she tries to log in to her account.

As an accommodation, we have credited **. [redacted]’s [redacted] account in the amount of $59.18. **. [redacted] may keep any books she receives, with our compliments.

Our records indicate that **. [redacted] has completed her Club purchase commitment.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

To The Good Cook: Thank you for responding. I am sad that it took such drastic measures to get you to respond. Perhaps in the future if you are aware that you are experiencing issues with your website, you could suspend the auto draft so your customers do not get billed, especially when they have tried to tell you they can not access their account. Also, I did have an account under [redacted] and had been using it for years. In July when I went to order, it would not let me log in-therefore I used my alternate email address, [redacted]. The account # that your company assigned to that email is [redacted], and that is the address that you have been mailing the featured selections to. Because your website is telling me that there is no account associated with that email - even though I just got an email from you, sent to that address, 8 hours ago with specials, I can not respond to the featured selection (Please see attachment). But either way, thank you again for taking care of the issue.

Regards,

Review: I became a member of Doubleday Book Club in February of 2014. I have not made an order since my membership began. On July 25th, 2014 Doubleday took $43.42 out of my checking account. I emailed Doubleday (the only way you can contact them) as soon as I recognized this debit. I also was charged $46.42 on October 6, 2014 and $44.48 on October 7, 2014. I have emailed this company more than 20 times since July and have not received a call or email back. I tried removing my credit card information from their website but that is impossible as an error message occurs stating that a credit card needs to be on file the duration of my membership. I am on Social Security Disability and am having a hard time paying bills and keeping food in the house. I really need this money refunded and I do not know what to do. Please help.

Your time is appreciated

[redacted]Desired Settlement: I would like all three of these charges refunded to my checking account.

Business

Response:

October 14, 2014

[redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

DOUBLEDAY BOOK

CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

When consumers enroll in our Club via our website,

they are provided with our Club membership agreement. [redacted] indicated affirmatively that she

had read and agreed to our terms of membership.

One of the terms of

membership is the Featured Selection process.

This was a clear and conspicuous disclosure in our membership

agreement.

Members receive an email

about every 3-4 weeks (up to 20 times a year) that highlights our Featured

Selection – a book or books recommended by our editorial staff. Each email

contains a “reply by” date. If a member

does not wish to receive a Featured Selection, s/he must decline the shipment

by the specified date. If we do not

receive a response by that date, we will automatically ship the selection. Since we did not receive responses from [redacted], the Featured Selections were automatically shipped to her.

As a courtesy, we have converted [redacted]’s membership to our Member’s

Choice plan. [redacted] will continue to receive our Featured Selection

announcement emails, but she no longer needs to respond unless she would like

to place an order. We will not ship

anything to her automatically.

Our records show that we have already refunded $43.46 to [redacted]’s credit/debit card. We are

sending [redacted] a pre-paid postage label so that she may return the

selections she received. Once we receive

the return shipments, we will apply an additional credit of $44.46 to her card.

We trust this resolves [redacted]’s concerns.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have not received the materials for the $44.46 charge, therefore I can not return anything.

Review: I was recently charged approximately forty dollars ($40.00) for books which I neither ordered or received. The company (Literary Guild) has been unresponsive to my emails and I have been unable to call them at a time when they are open.Desired Settlement: I want the funds immediately returned to me.

Business

Response:

August 27, 2013

Review: First, I have not been a Member with BE Book Club for +5 years yet within the past month I have received notices of upcoming book orders, via email and mail; I Did Not Authorize, including being held responsible for Shipping Fees for Return Delivery(on books shipped to me without my Election and Agreement).This company intentionally does not provide proper contact information which is a fraudulent tact to collect unmerited funds. Their inability to directly correspond via Telephone-No phone # posted on the website and ever changing phone number and prolonged wait periods I would appreciate resolve regarding this matter whereby I am being bullied to accept a product I have no desire for.Thank You for your assistance.

Product_Or_Service: Books

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Books that have been shipped and unopened(because I have not been a member in +5 years and Did Not Request them)be provided shipping labels for Return. No cost to me. Furthermore, all Promos and communications with BE Book Club to my email and mailing address seize.

Business

Response:

March 7, 2014

Review: I have moved out of [redacted], Utah back in October 2009 to [redacted] and than to [redacted], California. I recently moved back to [redacted] , Utah September 6th , 2014. Yesterday, 10/20/14 I received a statement of account from a website I never heard of called quality paperback book club , www.qpb.com mentioning that I owe them a past due amount of $71.36 with an account history description, 09/26/2010 , amount $17.84 which was listed 4 times. I asked my mother who lives in this house if she ever received any letter or books from such company and she said no. I tried to dig dipper checked my email which I have had for almost 10 years [redacted], and it looked like I never signed up with this website book club . I called them today 10/21/2014 at 10:29 am mountain time after waiting for 15 minutes I was able to speak to a representative of this company name Ana . She had absolutely no information about how this account was set up but she said I signed up for it back in 2010 from the current address I live in [redacted] ut [redacted] but I did not live here at that time. I told her I have no idea who and how this account was signed up and no books or letters were mailed to this address. she said I'm paying for my commitment to their book club and if I don't pay the amount it will go on collection. Why would I pay for something I never signed up for and never received anything for. She was rude and could not help me further so our conversation ended there. I tried filing an ICE Complaint report on www.ic3.gov their website is down and as soon as it comes back up there will be a police report available.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Dispute the amount balance of $ 71.36 .This business has my information without my consent and billed me for something I never signed up for and I never received anything they offer to even know they exist or I exist in their book club until 10/20/14 when I received an amount due in the mail. I've attached a picture of my California License you can see the issue date on the second DL 05/24/2010 which shows I was not even present at the address

Business

Response:

October 29, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

QUALITY

PAPERBACK BOOK CLUB Account # [redacted]

[redacted]

[redacted], UT [redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

On review, our records show

that this QUALITY PAPERBACK BOOK CLUB membership account was established in [redacted]’s name on September 23, 2008, via our website. The address we have on

file is [redacted], [redacted], UT [redacted].

On September 24, 2008, we

shipped an enrollment package to the address on file consisting of Love is a

Mixtape and The Power of Now, and charged $9.74 to the account. That amount was subsequently credited to the

account.

The purchase commitment

associated with this membership was to buy 4 books at regular Club price within

2 years of joining. When the purchase

commitment remained unfulfilled, on September 26, 2010 we added the cost of the

4 books, plus shipping and processing, to the account ($71.36). When we did not

receive payment of the balance, we sent numerous letters to the [redacted]

address regarding the balance due.

Since the balance remained

unpaid, we placed the account in collections.

The account is not currently in collections.

We have closed this account

with a zero balance. [redacted] may receive additional correspondence from the

Club, but she may disregard it as it was in process prior to our closing the

account.

We hope that this resolves [redacted]’s inquiry.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,