Bookspan

Review: I joined the Crafter's Choice Book Club last August 22 with an agreement to purchase one book at a price of at least 13.98 within a year. On my invoice dated July 15, 2013, I met this obligation by purchasing the book One+One Hats, Item# **-[redacted] at a price of 14.99 plus S&H of 3.99. I did not return the book. After the frequency of catalogs increased and I didn't see any that I thought I might want, I tried to call their 800 number to cancel. After waiting on the phone for more than 20 minutes, I decided to send an e-mail to cancel to the customer service address. That was Aug 21, 2013. I asked to cancel my account number [redacted] along with catalogs and featured selection mailings. I received an email back that said I still need to purchase one book. I sent another e-mail with details about the book that I had ordered, dates, order#, etc. On Aug. 29,2013, after another request from me to cancel, I received another refusal to cancel. My husband finally got through on the phone and he talked to a customer service person and told him what had been going on and told him to cancel the membership and to not send any more catalogs or books or anything.Desired Settlement: Acknowledge I have fulfilled my obligation by ordering and paying for one book as required. And cancel my account.

Business

Response:

September 30, 2013

Review: CDs which I did not purchase nearly 10 years ago were sent to collections, I paid the collection. Now years later the collection has posted again.

The supposed purchase os $32 for John Mayer CDs was made nearly 10 years ago. It was sent to collections and I paid the collection, though I did not purchase the product. Now, 10 years later the $32 dollars for John Mayer CDs has popped back up on my credit report for collection.Desired Settlement: I would like Columbia House to remove the collection from my credit report and send me a letter indicating that I do not owe $32 for John Mayer CDs.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There was not an account number posted on the credit alert I received.

At the time of the "transaction" my name was [redacted]. The address was [redacted]

Forwarding address [redacted]. I do not have any account information as I only keep 5 years worth of records.

This company should not be reporting anything to credit agencies as the account is older than 7 years.

Regards,

Business

Response:

October 29, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

In order for us to locate a Club account and assist **. [redacted], we will need further information. Please have **. [redacted], provide us with account numbers, as well as any previous addresses or names that may have been on the accounts.

**. [redacted] may send the information by mail to [redacted] or by fax to ###-###-####.

We will make every effort to resolve **. [redacted]’s concerns as soon as we hear from her.

Thank you for your cooperation.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Email: [email protected]

.

Consumer

Response:

There was not an account number posted on the credit alert I received.

Business

Response:

November 12, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

BMG Music Service Account #[redacted]

[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

On review, our records show that **. [redacted]’s BMG Music Service account had a balance due of $32.47.

The purchase commitment associated with this account was to purchase 1 CD at regular Club price within 1 year of joining.

The balance due represented a charge of $3.01 (shipping and handling and tax) for the enrollment shipment (“Continuum” by John Mayer). When **. [redacted] did not fulfill her purchase commitment, we added $23.46 to her account. This amount represents for cost of the CD, plus shipping and handling charges and tax. We also added two late fees of $3.00each, in accordance with our delinquent payment policies.

When the $32.47 debt remained unpaid, we placed the account with in collections. We subsequently sold the account to [redacted].

Though we are not the creditor of record, we have contacted [redacted] on **. [redacted]’s behalf. [redacted] assures us that they have closed the account and have taken steps to remove any adverse information from **. [redacted]’s credit report. If **. [redacted] would like to contact [redacted] directly to confirm the disposition of the account, she may contact [redacted] at:

###-###-####

Sincerely,

CSA Team Lead

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I ordered from One Spirit over 6 months ago. ACCOUNT # [redacted] It was one of those you order some books for free and you have to buy a few more to keep agreement. I waited for several months, and I started receiving the monthly "specials catalog" while still never receiving my initial books. I then received a notice that they will ship out my books, once I have ordered a book or two, as the books I ordered months ago, are no longer available.

Now, I received a bill for $15.71, for what I do not know, as when I have twice contacted customer service, they only send me a standardized email ( with a wrong name in the heading) and they will not respond to my inquiries. I have NEVER received any merchandize and I refuse to pay.Desired Settlement: Take charges of $ 15.71 off account [redacted] and make sure this account this cancelled and I no longer want any correspondence from them, ever again.

Business

Response:

November 26, 2013

Review: First, I have not been a Member with BE Book Club for +5 years yet within the past month I have received notices of upcoming book orders, via email and mail; I Did Not Authorize, including being held responsible for Shipping Fees for Return Delivery(on books shipped to me without my Election and Agreement).This company intentionally does not provide proper contact information which is a fraudulent tact to collect unmerited funds. Their inability to directly correspond via Telephone-No phone # posted on the website and ever changing phone number and prolonged wait periods I would appreciate resolve regarding this matter whereby I am being bullied to accept a product I have no desire for.Thank You for your assistance.

Product_Or_Service: Books

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Books that have been shipped and unopened(because I have not been a member in +5 years and Did Not Request them)be provided shipping labels for Return. No cost to me. Furthermore, all Promos and communications with BE Book Club to my email and mailing address seize.

Business

Response:

March 7, 2014

Review: I became a member of Doubleday Book Club in February of 2014. I have not made an order since my membership began. On July 25th, 2014 Doubleday took $43.42 out of my checking account. I emailed Doubleday (the only way you can contact them) as soon as I recognized this debit. I also was charged $46.42 on October 6, 2014 and $44.48 on October 7, 2014. I have emailed this company more than 20 times since July and have not received a call or email back. I tried removing my credit card information from their website but that is impossible as an error message occurs stating that a credit card needs to be on file the duration of my membership. I am on Social Security Disability and am having a hard time paying bills and keeping food in the house. I really need this money refunded and I do not know what to do. Please help.

Your time is appreciated

[redacted]Desired Settlement: I would like all three of these charges refunded to my checking account.

Business

Response:

October 14, 2014

[redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

DOUBLEDAY BOOK

CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

When consumers enroll in our Club via our website,

they are provided with our Club membership agreement. [redacted] indicated affirmatively that she

had read and agreed to our terms of membership.

One of the terms of

membership is the Featured Selection process.

This was a clear and conspicuous disclosure in our membership

agreement.

Members receive an email

about every 3-4 weeks (up to 20 times a year) that highlights our Featured

Selection – a book or books recommended by our editorial staff. Each email

contains a “reply by” date. If a member

does not wish to receive a Featured Selection, s/he must decline the shipment

by the specified date. If we do not

receive a response by that date, we will automatically ship the selection. Since we did not receive responses from [redacted], the Featured Selections were automatically shipped to her.

As a courtesy, we have converted [redacted]’s membership to our Member’s

Choice plan. [redacted] will continue to receive our Featured Selection

announcement emails, but she no longer needs to respond unless she would like

to place an order. We will not ship

anything to her automatically.

Our records show that we have already refunded $43.46 to [redacted]’s credit/debit card. We are

sending [redacted] a pre-paid postage label so that she may return the

selections she received. Once we receive

the return shipments, we will apply an additional credit of $44.46 to her card.

We trust this resolves [redacted]’s concerns.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have not received the materials for the $44.46 charge, therefore I can not return anything.