Bookspan

March 17, 2015
Ms. [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
[redacted]
THE
[redacted] Account #[redacted]
1209
Berkshire Drive
Macedonia,
OH 44056
Dear Ms. [redacted]:
I am responding to the
inquiry your [redacted]ice forwarded for Mrs. [redacted]
Please assure Mrs. [redacted]
that we are issuing a refund to her credit card in the amount of $46.46. In
addition, we are processing a refund check in the amount of $15.00 to
compensate Mrs. [redacted] for the charges she incurred for the return of shipments
to us.
As of March 10, 2015, Mrs.
[redacted]’s [redacted] account was switched to our Member’s Choice plan. Under this plan, Mrs. [redacted] will no
longer need to respond to our Featured Selection announcements; nothing will be
shipped to her automatically.
Mrs. [redacted]’s account preference
has also been changed to an e-primary account. Mrs. [redacted] will receive all
communications and notifications from the Club via email.
We regret that Mrs. [redacted]
experienced difficulty in resolving her concerns. We appreciate her membership
and hope she will continue to enjoy the Club. Should Mrs. [redacted] decide to
cancel her account, she may contact me directly at the phone number or email
address listed below and I will assist her.
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[redacted].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  It has taken me several years to close this account and to CEASE the mailings of books.  Why should I accept this response as appropriate considering that historically, QPB has not at all fulfilled my demands to CEASE AND DESIST SENDING BOOKS?!
I truly am tired of 'RETURNING BOOKS TO SENDER'. I am tired of the time, energy and natural resources that this companies wastes on sending me books. I am tired of wasting my time, energy and resources on sending this books back. I receive books once, sometimes twice a month, thus return them once or twice a month. This is ABSURD!!!
What I want is NO BOOKS AT ALL.  I already have two packages (2 - 4 books) I need to return that were sent to me earlier this week.  The response that there will be even MORE BOOKS, is UNACCEPTABLE.
Regards,
[redacted]

April 8, 2014
 
 
 
[redacted]
Revdex.com
[redacted]
[redacted]
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       [redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]
*
I am responding to the inquiry your office forwarded for [redacted]
    
Our records show that [redacted] placed an order on December 2, 2013, fo[redacted] for $0.20, plus a shipping and processing charge of $13.95.
 
[redacted] attempted to pay for the order via [redacted].  Due to a systems issue we have been experiencing with [redacted], [redacted]’s payment was not processed.  We subsequently canceled the order.  
 
As a courtesy, we are shipping the order to [redacted] at no charge.
 
We regret that [redacted] experienced difficulties placing and receiving her order; we trust this resolves her concerns.
 
You may contact me at [redacted] with any questions. You may also send an e-mail to [redacted]  
*
 
Sincerely,
Chelsea A[redacted]
Correspondence Specialist
[redacted]
*
*

March 26, 2014
 
 
 
[redacted]
Revdex.com
[redacted]
*
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       [redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]
 
I am responding to the inquiry your office forwarded for [redacted]
    
Upon review, our records show that [redacted] placed an order for [redacted] on December 31, 2013, for $14.95, plus a $3.99 shipping and processing charge ($18.94). On December 31, 2013, we placed an authorization on her credit card.  This is not an actual charge; it is a transaction that allows the merchant to determine if the card can be charged.  We placed the actual charge of $18.94 to [redacted]’s credit card on January 14, 2014.
 
Another order was placed on March 2, 2014, for [redacted] for $14.95, plus a $3.99 shipping and processing charge ($18.94). On March 2, 2014, we placed an authorization on [redacted]’s credit card; we charged $18.94 to the card on March 10, 2014.
 
If the authorizations have not been removed from [redacted]’s credit card, we suggest she contact her bank or credit card provider for further clarification.
 
You may contact me at [redacted] with any questions. You may also send an e-mail to [redacted]  
 
 
Sincerely,
Chelsea A[redacted]
Correspondence Specialist
Email[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response...

because:

I have already filed a complaint and was told my insufficient charges of $48.00 would be returned. complaint # [redacted]. Have called and called and they will not honor promise they gave to you.

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Desired Settlement / Outcome
Desired Settlement:



select



Desired Outcome:


I got charged for books not ordered; they admitted fault and promised bank charges would be returned. I have copies of faxed bank info and since this happened in March 2014 I feel like c it's time to honor their promise.



Regards,[redacted]
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me on one contingency. I am requesting that Crafter's Choice releases me from any binding agreement with their company.  Typically these book clubs have a minimum purchase requirement that one has to fulfill. I would like that obligation waived as I want nothing further to do with their company. Their lack of selection and lack of communication with customers, negligence to update information on their user account's page on their website is inexcusable. 
Regards,
[redacted]

July 15,
2014
**. [redacted]
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
[redacted]
BOOK OF THE MONTH CLUB Account
# [redacted]
[redacted]
[redacted]
 
Dear **.
[redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
Please
assure **. [redacted] that on July 9, 2014, we applied a refund of $43.46 to his credit
card ending in [redacted].
 
We regret
**. [redacted] experienced a delay in receiving his refund; we trust this resolves his
concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
[redacted]
Correspondence
Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you very much for your assistance. 
Regards,
[redacted]

December 15, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Several months ago, we
experienced a systems issue that affected our new member enrollments, including
[redacted]’ enrollment.  [redacted]
will receive – if she...

has not already received – an email from THE LITERARY
GUILD regarding her enrollment.If [redacted] still wishes to
become a member of THE LITERARY GUILD, we encourage her to re-enroll through
our Club website (www.literaryguild.com).  We’re sure she will enjoy the many benefits
our Club has to offer.Please assure [redacted] that
we never charged her credit card for her enrollment order.  On August 23, 2014, we placed a
pre-authorization on the card which has expired. Since we never established a
new Club account for [redacted], she does not have any Club purchase
commitment to fulfill.We trust this resolves [redacted]’ inquiry.You may contact me at ###-###-####
with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

September 10, 2014
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       STEPHEN KING LIBRARY BOOK CLUB Account# [redacted]  
       [redacted]
       [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
I attempted to reach Ms.
Hightower to discuss her concern, but was unable to reach her.
Please ask [redacted] to
contact me at ###-###-#### at her convenience to discuss the orders
she and her husband placed. 
We regret that **. & [redacted] have experienced delays in receiving their shipment.
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

September
17, 2014
[redacted]
class="normalchar1">RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
Re: Revdex.com
Complaint ID [redacted]  
 [redacted]
 QUALITY PAPERBACK BOOK CLUB Account # [redacted]  
  [redacted]
  [redacted]
Dear [redacted]: 
I am
responding to the inquiry your office forwarded for [redacted].
Please let [redacted] know that
we will be processing a refund of $50.58 to her credit card.  In addition, we will process a refund check
in the amount of $55.07, which represents the outstanding credit balance on [redacted]’s Club account.
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected]. 
Sincerely,
Kaitlynne
G[redacted]
Correspondence
Specialist
Email: [email protected]

December 17, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please assure [redacted] that
we have removed the balance from her HISTORY BOOK CLUB account, including all
late charges. The account is now closed with a zero...

balance.[redacted] may receive up to
two additional mailings from the Club; she may disregard them as they were
already in process prior to us closing her account.We regret that [redacted]
experienced a delay in resolving her concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke K
Correspondence Specialist

December 22, 2014
10pt;">[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID # [redacted]
CRAFTER’S
CHOICE BOOK CLUB Account #[redacted]
                [redacted].
                Danbury, CT [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted] that
we have issued credits to his account for the shipments he received.  [redacted] may keep those items with our
compliments.
We have also closed [redacted]’s Club account with a zero balance.
We trust this resolves [redacted]’s inquiry.
You may contact me at ###-###-####
with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Email: [email protected]

December 3, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID # [redacted]
Cheryl
Foye
BLACK
EXPRESSIONS BOOK CLUB Account #[redacted]
                [redacted]
                Randolph, MA [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted] that
we have removed the outstanding balance from her BLACK EXPRESSIONS BOOK CLUB
account.  The account has been closed and
reflects a zero balance.
We have also removed [redacted]’s
name, address and email address from our solicitation lists.
We regret that [redacted]
experienced a delay in resolving her concerns. 
You may contact me at ###-###-####
with any questions. You may also send an e-mail to
[redacted]@directbrands.com.
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [redacted]@directbrands.com

February 21, 2014
 [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
?
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       CROSSING BOOK CLUB Account# [redacted]
    [redacted]       
    [redacted]   
Dear **. [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
    
Please assure **. [redacted] that we have applied credits to her [redacted] card in the amount of $41.46 (for the January 21, 2014 shipment of Singularity / The Daniel Plan) and $40.46 for the January 27, 2014 shipment of An Amish Miracle /  How to be Rich ).  The total credits to **. [redacted]’s [redacted] card equal $81.92.
On January 24, 2014, we received the return of Singularity / The Daniel Plan. If **. [redacted] has not returned An Amish Miracle /  How to be Rich, she may keep the books with our compliments.
We have closed **. [redacted]’s account with a zero balance.
We trust this resolves **. [redacted]’s concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Please note that the business failed to respond to my emails regarding problems that I had with completing an order. Otherwise I would not have taken the extreme  steps of filing a complaint and closing my account. [redacted] Web site does not function very well. I tried [redacted], ** and [redacted] Nothing worked as far as my being able to complete and order.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: all they did was repeat their new contract terms to me and to the Revdex.com.  This is unacceptable.  I was not able to accept or decline my featured selections unless I ACCEPTED THE NEW CONTRACT TERMS.  this is not an "upgrade," this is an entirely new deal.  They agreed years ago to the original terms they themselves set and I agreed  to and now, once again, this kind of activity.  Now I have these two "credits" and of course they want me to "upgrade" my CREDIT CARD.  i assume so they can charge it!!!!!  Why else?  This is just outrageous and I refuse to go along with it.  I want my original terms and procedure.  
How about if I say to them, "oh I know I bought a book but I'm not paying for it.  those are my new terms. "   How would that be?  But that is what they are trying to do.  It is just unacceptable.  Inviting me to quit my membership is exactly what they want since we have been through this kind of thing before.  In each instance, they legally had to adhere to my original agreement and not change it when it suited them!
Thank you.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: (they are apparently researching when nothing needs to be researched)
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 19, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       CRAFTER’S CHOICE BOOK CLUB Account #[redacted]
HOMESTYLE BOOK CLUB Account #[redacted]
    [redacted]
    [redacted]
      
Dear [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
    
Upon review, **. [redacted] placed orders through our website on August 7, 2013, and on October 8, 2013, for $35.94 and $58.97, respectively.  **. [redacted] attempted to pay for her orders through [redacted]. Due to technical issues we were experiencing in processing payments via [redacted], we never applied the charges for **. [redacted]’s orders to [redacted].
                As an accommodation, **. [redacted] may keep the books she received with our compliments.
We have closed **. [redacted]’s CRAFTER’S CHOICE BOOK CLUB account with a zero balance.  We have also removed **. [redacted]’s name, address and email address from our solicitation lists.
With regards to **. [redacted]’s HOMESTYLE BOOK CLUB account, we have issued a credit of $10.32 to this account.  We have also closed the account with a zero balance.
We trust this resolves **. [redacted]’s concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]