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Bookspan Reviews (765)

Review: Doubleday Book Club

I had signed up for the book club back in October of 2013. I placed an introductory order and received only 3 of the 5 books in my order. Sometime after receiving the first three books, my bank cancelled my [redacted] card and issued a new one due to the card being used on a website that had been hacked and information stolen. After receiving the new card, I updated my account information with Doubleday books through their website to change to the new card number. After some time had passed, I completely forgot about the book club as I had not gotten anything else from them - not the remaining books, nor any emails or any other contact.

On 5/3/2014 I noticed a pending charge against my card from Doubleday Book Club for $44.46. I contacted the book club immediately through their online customer service link to inquire about the charge, since I knew I had not placed any orders with them for that amount. On 5/5/2014, I received a reply stating "We are sorry you are going to receive an unwanted Featured Selection; we

were unable to locate your response instructing us not to send it to

you. Of course, it's no problem to return the selection to us." and indicating that I would receive a refund once they receive the return.

Two days later, however, the pending charge fell off and so I believed it was just an error and I thought that was the end of it. Then on 5/13, the $44.46 charge was finalized and debited from my card. I again contacted Doubleday as I had not seen any indication on my account information on their website showing any accompanying order. Under "orders" the only order showing was the original introductory order from October 2013. After several back and forth inquiries with customer service, an agent finally named 2 books that I was supposedly charged for. I asked for an order number, a shipping confirmation, a tracking number or some other proof of this supposed order that they were charging me for. I wanted proof that I was actually being sent the items for which they had taken money without my knowledge or permission.

To this day, despite repeated requests for some sort of proof that they have actually sent me anything for which they took money - they have yet to provide me with anything. On my account, there is STILL no order showing other than the October introductory one (which they still never completed). They ignore all my requests for order information. I am left with only one conclusion - the $44.46 charge is a fraudulent one. After sending one final message the other day stating that I believe the charge to be fraudulent and that I intended to pursue it as such - reporting it to the Revdex.com, my bank, and [redacted] - I received another reply simply asking me to call customer service. Still not giving me the information that I have requested. I do not have time to go over this on the phone with yet another representative. Nor do I want this handled by phone - I want all discussions to take place by email so I have a paper trail of evidence for taking to both my bank and to [redacted]. I don't need to call customer service for them to furnish me with the information that I asked - simply proof that there is an actual order for which I have been charged.Desired Settlement: Since I have made repeated requests, over the course of nearly a month, for information regarding the charge of $44.46 and Doubleday has yet to provide me with any proof of what they have charged me for and their own website does not indicate any order pending or shipped to correspond with this, it is apparent that there is no order. Since I did not request anything in the first place, I would like my money credited back to my card. I fully intend to pursue a charge back with my bank unless Doubleday willingly returns the money.

Business

Response:

June 6, 2014

Review: I have called four times and emailed twice to have a fraudulent charge on my account removed. I have ALL of my receipts for all of my charges through Doubleday Book Club and all have been paid in full, yet they are charging me an additional $14+ dollars for a book that not only I didn't order for a second time, but that I also never received. I have forwarded copies of all of my receipts and they never responded. The last phone call I made, I was told that the outstanding balance would be removed from my account immediately, yet it is still there. They are in the business of creating fraudulent charges and then sending those invoices as past due to clients in hopes that customers will pay those fraudulent invoices just to "get it over with".Desired Settlement: I would like the "balance due" to be removed from my account immediately.

Business

Response:

December 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

DOUBLEDAY

BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted]

that we have removed all charges from her DOUBLEDAY BOOK CLUB account; the account

currently reflects zero balance.

We regret that [redacted]

experienced a delay in resolving her concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[redacted]@directbrands.com.

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [redacted]@directbrands.com

Review: I've been dealing with this company for a while but this year they've caused me big problems with my bank. Twice they caused an overdraft in my account. The first time in the beginning of this year it took them almost 3 months to find the error which was on they're part, I was told they was going to refund my overdraft fee of $35, all I had to do was send them paper work showing they caused the overdraft and I did, they never refunded the fee. I closed the james patterson library club account and I got another bank card. About 2 months ago I went back to the club hoping they would do better, but I was wrong, they would send me double books which was o.k. because they sent me return labels but I didn't get credit for it. When I spoke to customer service they assured me no more books was coming until nov. by then funds would be in my account, but they lied. When I checked my account yesterday I was overdrawn by $12, I had $2 and change in my account, it was late when I checked so I was going this morning but by that time the overdraft fee had been added on. So this year they cost me $70 in overdraft fees, I want my money back. I could have put a hold on the account so no books would come out until I had the money in the bank but I didn't because of what they told me.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my overdraft fees refunded which is $70, and I want to keep my JPL account but I want to be billed.

Business

Response:

November 4, 2014

[redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Dorothy

Pittman

JAMES PATTERSON

LIBRARY Account # [redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded forms [redacted].

Please assure [redacted]

that we are processing a refund check in the amount of $70.00.

As requested, we are

converting [redacted]’s account to invoice/billing. Accordingly, [redacted] will receive an

invoice for each of her shipments and orders.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: I am a member of the Military Book Club. I paid for my initial books and ordered a few more and have declined the featured selections. In May I did not have time to decline the featured selection and was noticed that the package would be shipped. I wrote an email requesting that the package not be shipped. I was notified that I can return the shipment (email copied below).I had to travel overseas and when I shipped the books when I returned in the beginning of June. A week later I checked the shipping details on USPS web site and it showed they received it. (I have the USPS receipt). The box of books was unopened with the original box.I received no refund and since mid June I have emailed numerous times, used the contact form on the website and spent over 40 minutes calling their number and no one picked up the phone and I have not received a response to any of my emails.Email from Customer Service below:Dear Member,Thank you for contacting us to ask us to cancel an order.We are sorry, but the package was already processed and shipped by the time we received your instructions.When you receive the package, simply return it through the Post OfficeSpecial Fourth Class to: Product Return Center, [redacted], PA [redacted], and we will credit your account or the credit/debit card you used as soon aswe receive your return.If you have any more questions or concerns, please don't hesitate tocontact us again!Sincerely,[redacted]Customer ServiceDesired Settlement: I would like a refund on the $56 or so I was debited. I no longer have the books which I returned to them, but they still have my money.

Business

Response:

August 31, 2013

Review: I have been billed for books I did not order. I refused to accept the shipment and the mail carrier took it unopened. This was in JUNE. I have been receiving Book Club Selection notices. Maybe I missed this one. I was in a Medical facility in MAY and the first of JUNE. I know the refusal to take possession of the shipment may have messed up their system. I have tried to write to them. E-mail them. Call them for five days, staying on the phone up to an Hour. The amount they are charging me in this first notice I have received,with penalty is $52.46, and the penalty is still growing. My Account number is [redacted].Good Luck trying to talk to someone. If the books were lost or stolen, I would like to know that too. I DO NOT HAVE THE BOOKS, "How Jesus Became GOD/The Bible...Thank You for your assistance. If I must pay for these books, I can only afford a little each month. [redacted] Sept. 9, 2014Desired Settlement: Just clear my account.

Business

Response:

September 16, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

HISTORY BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted] that

we have removed charges totaling $52.46 from her HISTORY BOOK CLUB account. Ms.

Rice’s Club account currently reflects a zero balance.

We regret that [redacted]

experienced a delay in receiving her account credit; we trust this resolves her

concerns.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

I have tried several times to cancel my Quality Paperback Book (part of Bookspan) club account online three times with no response. There is no number listed online. I've read other complaints online about how it is impossible to cancel accounts with this company. Don't join this club.

Review: For several years, I was a member of the Homestyle Books online book club, receiving e-mails every few weeks and responding by clicking a link to the website and making my selections or declining the featured selections on the website. The last e-mail I received was on January 10, 2014. I have received no additional e-mails from Homestyle Books since then; however, I did mysteriously start receiving e-mails from The Good Cook book club, which is of no interest to me. I certainly never joined that club. I was asked in these e-mails to respond to the featured selections by clicking a link to the club website. I linked to the website to try and cancel a membership I never even consented to, but couldn't get past the log-in page because I was asked for a "returning member" password, which didn't exist - BECAUSE I HAD NEVER JOINED THIS CLUB!!! I tried entering my Homestyle Books password, but that didn't work. And when I tried to go to the Homestyle Books website, I arrived at the Good Cook website. So clearly Homestyle Books, the club I joined originally, no longer exists. All I could think of to do was to reply to the e-mails I'd received from The Good Cook, asking that this bogus account be cancelled.

Then I received an unsolicited shipment from The Good Cook. I did more searching and found a website page where I could file a complaint. I asked for the account to be closed. Instead I received an e-mail explaining how to return the shipment free of charge, which I did. Now a few weeks later, I have received another unsolicited shipment from this club I never joined, which offers products I have no interest in. I complained again and received another e-mail with instructions on how to return the book free of charge. I replied to the e-mail, asking why my membership hadn't been cancelled and the answer I received was that I had never asked to have the account cancelled. I don't know how to stop this!Desired Settlement: I do not want to continue receiving e-mails or unsolicited products from this company. I don't want to have to return ite** I didn't ask for and I don't want to be billed for ite** I never requested. This has already stolen enough of my time! And an apology would be nice.

Business

Response:

May 7, 2014

Review: Unapproved Charges and have issues being refunded.

My account was canceled a year ago and was charged without my authorization. The charge was made on 3/26 to this day which is 4/4 I still have not received my refund.

ADDITIONAL DETAILS:

Case is being handled by another organization: Book ServicesDesired Settlement: $41.46

Business

Response:

April 16, 2014

Review: MY PREVIOUS COMPLAINT WITH THE COMPANY WAS SETTLED THROUGH THE Revdex.com. IT INVOLVED ZEROING OUT AND CLOSING AN ACCOUNT WITH CROSSINGS BOOK CLUB, BUT THE COMPANY DID NOT FOLLOW THROUGH ON ITS PROMISE WHEN IT SENT ANOTHER BILL NOTING ALL THE SAME CHARGES AND AN ADDITIONAL LATE CHARGE. THAT BILL WAS DATED 01/24/2014. THE DISPUTE WAS SETTLED ABOUT A MONTH EARLIER. MY SELF-EXPLANATORY, PRIOR EMAILS AND THE COMPANY RESPONSES RECEIVED BY THE Revdex.com FOLLOW.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX... received from the business about your complaint Sent Via: Email (ODR) From: Revdex.com of Metro Washington DC & Eastern Pennsylvania To: [redacted] To Email: [redacted] Subject: Message received from the business about your complaint Date Sent: 1/3/2014 12:18:09 PM Attachments: Click here for printer friendly version [redacted] Dear [redacted] : This message is in regard to your complaint submitted on 12/20/2013 12:00:00 AM against Direct Brands, Inc.. Your complaint was assigned ID [redacted].The business has sent the Revdex.com a message regarding this complaint, and we are passing it on to you. The contents of this message are below or attached. Please respond to this message in written form within 10 days.The text of your complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language. Regards,[redacted] The Revdex.comMESSAGE FROM BUSINESS:January 3, 2014**. [redacted]Revdex.com1337 N. Front St. Harrisburg, PA 17102Re: Revdex.com Complaint ID [redacted] Rosemary [redacted] (Account Holder) CROSSINGS BOOK CLUB Account# [redacted] Dear **. [redacted]:I am responding to the inquiry your office forwarded for **. [redacted]. We have credited **. [redacted]s CROSSINGS BOOK CLUB account in the amount of $237.36. This amount represents refunds for the following selections: Angels In The Fire ($18.53, shipped on October 10, 2013), I, Saul / Waking Up In Heaven ($40.66, shipped on October 15, 2013), Blowing on Dandelions ($18.53, shipped on October 15, 2013), Secret Keeper / Youll Get Through This ($38.86, shipped on October 23, 2013), Fifteen Minutes / The Reason For My Hope: Salvation ($36.16, shipped on November 22, 2013), Songs Of Christmas / Household Bill Payer ($43.36, shipped December 12, 2013) and 2 late charges of $3.00 each ($6.00).**. [redacted]s account has been closed with a zero balance.We trust this resolves **. and **. [redacted]s concerns.You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected]. Sincerely, [redacted]Correspondence SpecialistEmail: book.executive.services@directbrands.comXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX... Via: Email (ODR) From: [redacted] From Email: [redacted] To: Revdex.com of Metro Washington DC & Eastern Pennsylvania Subject: I accept the business's response to resolve this complaint Date Sent: 1/9/2014 12:51:28 PM Attachments: Click here for printer friendly version (A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.)I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate the situation had to reach this level. Perhaps the business may want to review both its cancellation and return policies to preventDesired Settlement: DesiredSettlementID: Other (requires explanation)

WRITTEN PROOF WITHIN A REASONABLE AMOUNT OF TIME THAT THE ACCOUNT HAS BEEN ZEROED OUT, THAT THE ACCOUNT HAS BEEN CLOSED, AND THAT THE COMPANY APOLOGIZES FOR ITS SEEMINGLY DISCEPTIVE SERVICE.

Business

Response:

I am responding to the follow-up inquiry your office forwarded for **. [redacted].

Please assure **. and **. [redacted] that the CROSSINGS BOOK CLUB account has been closed with a zero balance. They may disregard any future communications they receive from the Club.

We have mailed a separate confirmation letter to the [redacted]s.

We regret that there was a delay in resolving **. and **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I have not received any confirmation letter from the company noting the account was closed and the balance is zero. I only received another bill with the same charges the company said it had removed, including another service charge. When I receive written confirmation the account was closed and the balance was zero, along with an apology for the company again attempting to bill us for fictitious charges and service charges, then I will be able to accept its response. The company knows full well it dropped the ball again by not getting the account off the books after it promised both me and the Revdex.com it would do so. Come on, the company breaks its written promise, admits there was a delay, and then attempts to say it assures us and you everything has been settled on its end. Really! Now the company wants us to 'disregard' any future correspondence we receive from it, which we all know most likely means another bill. What an embarrassment. Again, when I receive a letter and a bill indicating there is no balance, then we may have an acceptable response. Until then, the company should probably investigate who couldn't figure out how to close an account and credit a bill and make either a policy or personnel change.

Anxiously awaiting written confirmation before accepting the company's response.

Review: I was a member of the Stephen King Library for some time now. I own most of the titles, but was hoping their company could help me finish the collection. I communicated my needs to them after they sent several copies of titles that I already own. After sending them a list of titles that I need, they continued to send titles that I didn't need. I would end up sending back book after book and having them process debit after credit on my bank account. A complete waste of time. So then I sent them a list of titles that I already have. They continued to send the wrong books. At that point I asked them to cancel my account (this was about a year ago).

They didn't cancel my account. They continued to send titles that I already have, continued to debit my account. I continued to send them back so my bank account would get credited. I emailed them on MULTIPLE occasions over the past 11 months about canceling my account, but continued to have books sent and debits and credits continued.

After many emails, I received an email from their customer service department on May 21st, 2014 that they had finally cancelled my account, so I kept the last book they sent, even though it was another duplicate, because I just wanted this behind me.

Today, July 4, I see a new debit to my bank account, which I'm assuming means that they have sent me yet another book.

This company is completely deficient in their ability to handle customer service.Desired Settlement: Refund the debit on my checking account, make sure the account is cancelled, and remove my personal information from the company. Do NOT send me any more books and do NOT debit anything else from my checking account.

Business

Response:

July 9,

2014

Review: I got a phone call back 7 or more months ago about a promotion where you could get a free book by just paying shipping I ordered this book and then was supposed to get an offer to get more books never received any other offer just got the 1 book A week ago I went to the grocery store and my card was declined I knew I had about 120 in the bank I came home and called and this book company had charged my account 57,95 and 59.95 after being hung up on twice after being on hold for over 30 minutes each time the 3rd time after being on hold for another 30 minutes I was told that it was s system error and I would have to wait 4-5 business days to receive my money back yesterday the 57 was creditied to my account but not the 59 I used 5 of the 57 and then today the book company took the 57 back so now I am overdrawn because of them I called again and was again told it was a system error and they recredited my account and I would have to wait an additional 4-5 days Maybe for them its not a big deal but I have a very sick husband He was just diagnosed with cancer and I have company in to see him and no money for groceries to feed them because I have to wait again to get my money back that they were never authorized to take to begin with. How can a company just pull money out of your account and get away with it. They sure took it out in 1 day but I have to wait 5 days to get it back I am desperate for that money as we have not any groceries in this house at allDesired Settlement: I want the money that they took out of my account and all overdraft fees that I get because of there SYSTEM ERROR and they should have to apologize to the people who have come in from out of state that I cant even make a meal for

Business

Response:

November 20, 2013

Review: I ordered several books from the company to complete my committment with the Children's book of the month club. The order came and I was charged $23.98. A month later, however, I received the SAME exact order and was charged $23.98 again. The website has no contact phone number. I sent 2 emails through the "contact us" portion of the company's website, but I have not heard back and I have waited more than a week.Desired Settlement: I would like my credit card account refunded. I also have completed my commitment with Children's book of the month club and would like to COMPLETELY cut ties with the company. I do not want to be a member of the company anymore, nor do I want to ever buy books from here again.

Business

Response:

November 19, 2013

Review: I did not authorize the use of my debit card,starting on 1/12/13'ending7/3/13 over $110 was taken from my debit **,I never gave them my credit card or agreed to buy Christian books,these are the charges as follows,and the books that arrived were never opened and postman took to ship back,so they took my money and got their books back,jan12$12.70' april3$20.98'july1$39.46july2$38.46and july3$34.36!these were fraudulent charges,I cancelled my card,I want a refund by checkDesired Settlement: DesiredSettlementID: Refund

Refund,they got their books back ,never opened post office shipped back,and account removed and closed

Business

Response:

August 29, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Crossings Book Club Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

On review, our records show that a CROSSINGS BOOK CLUB account was opened in **. [redacted]’s name via our website on January 3, 2013.

The payment option selected on the account was credit/debit card. This option authorized us to charge the [redacted] provided for all future orders and charges related to the membership, including Featured Selections.

The communication preference selected was “email.” We then send all Club-related communications to the email address provided upon enrollment ([redacted]).

This membership was also established as a “paperless membership.” Members who select this method of communication receive an email each month announcing the Featured Selection. Each email contains a specific “reply by” date. Unless we receive a response declining the selection by the specific date, we send the Featured Selection automatically.

Since we have no record of receiving a response declining the Featured Selections (Heaven's Lessons, Step Father/Taylor, and Lesson Unshakeable), we shipped them automatically on April 2, 2013, July 1, 2013, and July 2, 2013, respectively. We charged a total of $110 for these shipments to the [redacted] on file.

We are typically required to apply refunds to the method of payment originally used, in this case a [redacted]. As an accommodation, and since **. [redacted] has cancelled her [redacted], we are processing a refund check in the amount of $110. Please advise **. [redacted] that she will receive the check in a few weeks.

We have closed this account with a zero balance. **. [redacted] may disregard any additional Club notices that she may receive.

We have removed **. [redacted] ’s [redacted] information from our records . In addition, we have removed her name, addresses and email address from our solicitation lists.

We trust this resolves **. [redacted] ’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Special Services

Email: [email protected]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Oct 16, 2013 at 10:30 AM

Subject: [redacted]

To: "[email protected]" <[email protected]>

I [redacted] as of today's date oct,16'2013 have not received a refund check of $110.00 as agreed on August 29' 2013 from direct brands,numerous phone calls and emails to them have proved pointless,the phone number they gave to contact them rings busy never pucks up.

Regards,

Consumer

Response:

Review: I agreed to purchase a certain amount of books within a time period, 2 years I believe. Failure to do so would result in the company to charge off amount due to a credit card I provided to fulfill my commitment. I failed to buy the recommended number books so they charged off the amount to fulfill my commitment. I received a voucher in the mail to order 4 books that they charged me for. I filled out my voucher, sent it in and have not received my books. After emailing the company to inquire the status of shipment, I was told in an email response that the order could take up to 6 weeks to deliver. They did mention my order was processed on July 3. 6 weeks passed and I got not shipment. I emailed back, and was told order was processed on July 3. In other words, the same thing. I have called time and time again, and no matter what time of day I call, I get a recording saying that they are experiencing high volume calls. That someone will be with me momentarily. I have never been able to reach them to date. I have sent emails time and time again and now they do not respond at all. .Desired Settlement: I want my books or I want a full refund because they did not adhere to their part of the commitment.

Consumer

Response:

Complaint Detail

I agreed to purchase a certain amount of books within a time period, 2 years I believe. Failure to do so would result in the company to charge off amount due to a credit card I provided to fulfill my commitment. I failed to buy the recommended number books so they charged off the amount to fulfill my commitment. I received a voucher in the mail to order 4 books that they charged me for. I filled out my voucher, sent it in and have not received my books. After emailing the company to inquire the status of shipment, I was told in an email response that the order could take up to 6 weeks to deliver. They did mention my order was processed on July 3. 6 weeks passed and I got not shipment. I emailed back, and was told order was processed on July 3. In other words, the same thing. I have called time and time again, and no matter what time of day I call, I get a recording saying that they are experiencing high volume calls. That someone will be with me momentarily. I have never been able to reach them to date. I have sent emails time and time again and now they do not respond at all. .

Desired Settlement

I want my books or I want a full refund because they did not adhere to their part of the commitment.

Desired Settlement: Delivery of Order

Business

Response:

October 2, 2013

**. [redacted]

Revdex.com

*1337 N. Front St.

*Harrisburg, *PA *17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

Science Fiction Book Club Account # [redacted]

[redacted]

[redacted], [redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

Please note that at the time **. [redacted] placed his order, we were in the process of updating our websites and customer records. We experienced a delay in receiving and responding to member inquiries during that time. We apologize to **. [redacted] for the delays.

On review, our records show that the books in question, The Joker, Avengers: The Heroic Age Superman: Ultimate Guide to the Man of Steel, Batman and Robin in Batman Reborn, were processed for shipment as of September 25, 2013.

As an accommodation for his patience, we have credited **. [redacted]’s [redacted] card in the amount of $91.16. **. [redacted] may keep the books with our compliments.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [redacted].

Sincerely,

Special Services

Email: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am refiling a complaint with this company because they failed to deliver on their resolution with my initial complaint. Please reopen this case, # ID [redacted]. The book club I joined failed to comply with their resolution letter to resolve this issue; They said they have already credited my [redacted] card for $91.16 for being patient with them and after further search they showed my books were processed on Oct. 25, even though I have emails telling me that the books were processed on June 3. 2013 I didn't believe them because they have been giving me the run around for several months and is next to impossible to get anyone on the phone. Please help me.

Regards,

Business

Response:

October 25, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

Science Fiction Book Club Account # [redacted]

[redacted]

[redacted], [redacted]

Dear **. [redacted]:

I am responding to the follow up- inquiry your office forwarded for **. [redacted].

As stated in our previous correspondence on October 2, 2013 we issued a refund in the amount of $91.16 to **. [redacted]’s [redacted] card on file. We are unable to determine why **. [redacted] did not receive the refund.

On October 17, 2013 we reprocessed the refund for $91.16 to **.[redacted]’s [redacted] card.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [redacted].

Sincerely,

Special Services

Email: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This only addresses the [redacted] credit to my account. I did in fact finally receive the credit 3 days ago. I never received it before for the mere fact that they did issue it. I contacted **. [redacted] by email and phone several times , over a period of 5 dayys but continued to get no response. No return phone call, no email reply. I want to know when I should be receiving my books as promised but as of to date, I have had no response. In her former resolution letter, she says the books were processed on 09/25/2013. it has been 4 weeks and still nothing. Upon initial complaining through their Science Fiction Book Club website, I had been repeatedly been told it could take up to six weeks, which is absolutely unacceptable. When I was a member, and I ordered a book , it would take no longer than 5 business days. I will not accept any resolution until **. [redacted] makes good on her resolution letter.

I WANT MY BOOKS.

Regards,

Review: I have contacted both by phone and email this company.I was sent some books by this company by mistake even after responding to these books and declining them.This was back in April or May.They have gotten the books back.Yet my credit card was charged $36.89.They have not and will not refund this money.Next on my wife's credit card we ordered some books for our kids.They delivered them but charged my wife $12.99 for the free gift that was a cooler.I have talked to Brian a supervisor about this matter 3 different times.He admits it is the company's fault and assures me money will be returned on both credit cards.It has not.And it was not given as site credit like they claimed.This company is unprofessional and will not deal with the issues.Every email is responded to not in 2 -3 days like it says but 10-18 days later.And never directly with a answer to my questions.Desired Settlement: I want the 2 credit cards refunded asap.And I want to end any and all business with this company.They are not following up on their end so I feel like I shouldn't have to finish buying the last 2 books.

Consumer

Response:

I was wondering when you decided to actually refund my money to both my checking account and my wife's credit card?This has been going on way to long of me asking for refunds that we're charged to us that should not have been.I have already made a complaint to the Revdex.com about your company's lack of attention to this matter.In addition I have already emailed and called several times.I don't understand the problem you simply ask the accounting department to release the refunds.I have asked for this to be done for over 3 months now.And all you keep doing is answering me with the same generic email answer how it will be dealt with.Please for the last time refund our accounts asap.Thank you.

Business

Response:

September

16, 2014Dear

[redacted]:I am

responding to the inquiry your office forwarded for [redacted].Please

assure [redacted] that we are processing refunds to the following credit cards

in the following amounts:[redacted] card ending in [redacted]: $12.99 for the cooler tote[redacted] card ending in [redacted]: $37.46 for booksWe

regret that [redacted] experienced a delay in receiving his refunds; we trust

this resolves his concerns.You

may contact me at ###-###-#### with any questions. You may also send

an e-mail to [email protected],Kaitlynne GCorrespondence

Specialist

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Hi [redacted], once again this company has failed to return money to either credit card like they said they would. What can I do at this point? This company doesn't take this serious. Thank you. [redacted]

Regards,

Business

Response:

November 5, 2014Dear [redacted]I am responding to the

follow-up inquiry your office forwarded for [redacted].Please assure [redacted] that

a credit in the amount of $37.46 is being refunded to his credit card ending in

[redacted]. With regard to the additional

refund of $12.99, we are refunding that amount to [redacted]’s credit card

ending in [redacted]. We have canceled [redacted]’s

membership in CHILDREN’S BOOK OF THE MONTH CLUB. The account is closed with a zero

balance. We are also waiving [redacted]’s unfulfilled purchase commitment.[redacted] may disregard any

communications he receives from the Club.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke K[redacted]Correspondence Specialist

Review: books were sent to me which I did not want. I emailed them asking how I was to return them. They sent me a postage paid return label. I then returned the books in the same package with the return label. I then contacted them to find out when I'd be credited the $40 they took from my bank account. I did not hear anything. I contacted them 3 more times asking them to which they refuse to answer my emails now. I so far have emailed them 4 times with not a single response. Not even a reply telling me they would look into it. Nothing, they are ignoring my emails.Desired Settlement: I would like my money refunded and my contract with them to be void. I do not want to deal with them anymore.

Business

Response:

July 24, 2013

Review: Smart readers has turned me in to [redacted]. They allege that I received a book and have not returned or paid for the book and are now attempting to collect $100.47 from me for a book that I never received, seven years ago. West bay wants me to pay it in full and then send in the dispute. I cannot find a phone number for smart readers rewards and only learned of whom had sent me to the debt collectors today from west bay acquisitions.Desired Settlement: Stop the collection and ensure that my credit rating has not been affected.

Business

Response:

Please see attached response.

Review: I have never signed up for any products or services from Quality Paperback Book Club, but they sent me a bill. I tried to contact them to determine what the bill is for, but there is no means of contacting them by phone or email - just a PO Box. I have tried to write them to correct the situation, but they forwarded the amount to [redacted]. I believe this is a scam intended to collect money from people. I have no way of knowing how they received my contact information, but letter I received from [redacted] had my name incorrectly listed (had my last name first) and an old mailing address.Desired Settlement: I want them to cancel the charges and notify any applicable credit agencies or debt collection agencies that they have communicated with. If they cannot do that, I at least want a means of contacting them so that I can receive some evidence of the claim and hopefully resolve it.

Business

Response:

May 21, 2013

Review: I subscribe to a credit monitoring service and on 02/21/2013 I received an alert from my monitoring service that a company called the [redacted] had reported a collection of $63 with the original creditor listed as the "[redacted]". I have never heard of this company before nor have I done business with any of it's subsidiaries. I immediately sent a debt validation letter to the collection agency and also sent a letter to [redacted] asking if they could please explain to me how this happened and if they could contact the collection agency to have it removed as I had never done business before with the company. Fast forward two weeks I get a letter back from the company and it only had one sentence: "Please be advised that your account has been turned over to [redacted]." and the envelope was stuffed with advertisements for their products. No explanation, no reason but just saying what I had already communicated to them and stuffed full of advertisements. How incredibly rude. I have no other PG words for it. At this point the credit bureau has already deleted the notice, I haven't heard from the collection agency but I question the business tactics [redacted] is trying to use here. I have never used their services before but on top of that I plan on never using their services and will undoubtedly tell everyone in my social circles about how their response included 8 ounces of advertisements.

Product_Or_Service: none

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want a letter detailing on why I was sent to a collections when I have never used their products before and in addition also letters sent to their collection agency removing my name from their records.

Business

Response:

March 27, 2013

Review: Good Evening, I am in the process of buying a home. I was shocked when a copy of my credit report had a collection agency for a company [redacted]" for "Original Creditor: THE GOOD COOK BOOK CLUB" in the amount of $26!!!!! I have never in my life signed up for a book club via mail delivery - I live 5 minutes from a book store where I would not have to pay inflated charges nor shipping costs. I tried repeatedly to talk to someone at both the collection agency and the "Book club" and they will not listen to me they only want my credit card. If I signed up for this service I would pay for it - I did not sign up for it, I received nothing from them and I want this removed from my credit report. The more I look into I see there is a class action suit against this company for pulling this stunt on a lot of people.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want this removed from my credit report - this is not something I ever signed up for.

Business

Response:

December 10, 2013

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Description: Books - New, Internet Shopping, Book, Compact Disc, & DVD Clubs

Address: 348 Poplar St, Hanover, Pennsylvania, United States, 17331-2358

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