Bookspan

October 30, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 QUALITY
PAPERBACK BOOK CLUB Account # [redacted]
              [redacted]
               
[redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We have reviewed Mrs.
Kessinger’s account and order status, and it appears that the 5 remaining books
in [redacted]’s order are no longer available through the Club.
[redacted] may contact me
directly at ###-###-#### and I will assist her in placing an order for
5 other titles to replace those that are out of stock.  In addition, as an accommodation, I will be
happy to provide [redacted] with a free book of her choice.
We regret that [redacted]
experienced a delay in receiving the books she selected.  I look forward to speaking with Mrs.
Kessinger and assisting her in reordering the replacement selections and her
complimentary book.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

July 9,
2014
 
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
[redacted]
STEPHEN KING LIBRARY Account #[redacted]
[redacted]
[redacted]
 
Dear [redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
Please assure **. [redacted] that on
July 7, 2014, we applied two refunds, at $18.94 each, to his [redacted] card ending
in [redacted] for Drawing of the Three and Waste Lands.  **. [redacted] may keep the books with our compliments.
 
We have closed **. [redacted]’s
STEPHEN KING LIBRARY account with a zero balance.
 
We regret that **. [redacted]
experienced a delay in receiving these refunds; we trust this
resolves his concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]

October 14, 2014
   ...

  [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 DOUBLEDAY BOOK
CLUB Account # [redacted]  
               [redacted]
              
 [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
When consumers enroll in our Club via our website,
they are provided with our Club membership agreement.  [redacted] indicated affirmatively that she
had read and agreed to our terms of membership.
One of the terms of
membership is the Featured Selection process. 
This was a clear and conspicuous disclosure in our membership
agreement.  
Members receive an email
about every 3-4 weeks (up to 20 times a year) that highlights our Featured
Selection – a book or books recommended by our editorial staff. Each email
contains a “reply by” date.  If a member
does not wish to receive a Featured Selection, s/he must decline the shipment
by the specified date.  If we do not
receive a response by that date, we will automatically ship the selection.  Since we did not receive responses from [redacted], the Featured Selections were automatically shipped to her.
As a courtesy, we have converted [redacted]’s membership to our Member’s
Choice plan. [redacted] will continue to receive our Featured Selection
announcement emails, but she no longer needs to respond unless she would like
to place an order.  We will not ship
anything to her automatically.
Our records show that we have already refunded $43.46 to [redacted]’s credit/debit card.  We are
sending [redacted] a pre-paid postage label so that she may return the
selections she received.  Once we receive
the return shipments, we will apply an additional credit of $44.46 to her card.
We trust this resolves [redacted]’s concerns.
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

February 17, 2015
[redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
RHAPSODY
BOOK CLUB Account #[redacted]
[redacted]
Milwaukee,
WI [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
we have credited her RHAPSODY BOOK CLUB account in the amount of $73.43. The account
is now closed with a zero balance.
In addition, we have removed
[redacted]’s name, address, and email address from our solicitation lists.
We trust this resolves [redacted]’s concerns.
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

December  27, 2016Ms.  [redacted]Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)1411 K St. NW, 10th FloorWashington, DC 20005-3404RE: Revdex.com Complaint ID [redacted]        Ms. [redacted]        [redacted] LARGE PRINT...

Account # [redacted]  [redacted] St.  Apt *        Wilmington OH 45177Dear Ms [redacted] :I am responding to the inquiry your office forwarded for Ms. [redacted]. Please assure Ms. [redacted] that we have already issued a refund for all charges relating to the recent  Featured Selections  and her account has been closed per her previous contact by phone. We greatly apologize for the charges and the books that were sent. Please inform her that she may keep any books that were sent at no cost.She  may disregard any future communications she might receive from the Club.  She will not receive any further solicitations from the Club.We trust this resolves all her  concerns.If you have further questions, you may contact me by phone at : ###-###-####Sincerely, Jason B[redacted]Correspondence SpecialistPhone: ###-###-####Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I was provided the material that I had been wanting to get and all my problems were resolved with this company fairly and quickly. Thank you for your help in this matter. 
Regards,
[redacted]

December 3, 2014
Dear [redacted]:I am responding to the
follow-up inquiry your office forwarded for [redacted].This will confirm that we did
not apply any charges to [redacted]’ credit card ending in 0862 pertaining to
her August 16, 2014 order.This will also confirm that
[redacted]’ MYSTERY GUILD BOOK CLUB account has been closed with a zero
balance. Please assure [redacted] that we have also removed her credit card
information from our records.We regret that [redacted]
experienced difficulty with her orders and charges; we trust this resolves her
concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],
Brooke K
Correspondence Specialist

July 30,
2014
0pt;" class="normal">
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
Re: Revdex.com
Complaint ID [redacted]
DOUBLEDAY BOOK CLUB Account #[redacted]
[redacted]
Dear [redacted]:
I am
responding to the inquiry your office forwarded for [redacted]
Please
assure [redacted] that we are processing a refund in the amount of $40.04,
which represents the amount she paid to fulfill her Club purchase commitment.
We
have closed [redacted]’s account with a zero balance. We regret that [redacted] experienced a delay in resolving her concerns.
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
Sincerely,
Kaitlynne
G[redacted]
Correspondence
Specialist
Email: [email protected]

May 5, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
QUALITY
PAPERBACK BOOK CLUB Account #[redacted]
Richmond,
IN [redacted]
Dear [redacted]:
I am responding to the follow-up
inquiry your office forwarded for [redacted].
Upon further review of our
previous response to your office, we note typographical errors regarding some
of the the dates referenced therein. The correct information is set forth below:
·        
On April 14,
2015, we responded to [redacted]’s April 9, 2015 email and informed
her that the order was being re-processed. On April 22, 2015, [redacted] requested an update on the order. On April 24, 2015, we informed
[redacted] that we had attempted to process the order, but could not obtain
credit card authorization for the total amount of the order ($38.98) from her
credit card provider.
The [redacted] authorization for
the order [redacted] placed on April 2, 2015, expired on May 2, 2015. The
original order has been closed in our system; [redacted] will not be charged
for that order.
As stated in our previous
response, we have shipped the order to [redacted] free of charge.
[redacted] sent an email to
us on April 24, 2015, requesting cancellation of her account. We responded to
that email on April 29, 2015 informing [redacted] that her account has been closed,
which is why she is unable to log on to our website.
We trust this resolves [redacted]’s concerns.
If you have further
questions, you may contact me by phone at ###-###-####, or you may send an
email to [email protected].
 
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

September 29, 2015
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
[redacted]
CHILDREN’S
BOOK CLUB Account #[redacted]
[redacted]
Dover,
PA [redacted]
 
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that we
have issued the following credits, totaling $142.94, to her CHILDREN’S BOOK
CLUB account:
 
Invoice:                 [redacted]                                   ...⇄ Invoice:                 [redacted]
Titles:                    Seven Wonders Book 3                      Titles:                    Historical
Animals
                                Mouseheart                                   ...⇄ The
Keepers
Date:                      6/27/2014                                   �...⇄ Date:                      4/23/2015
Amount:                $36.53                                     ...⇄ Amount:                $35.47
 
Invoice:                 [redacted]                                   ...⇄ Invoice:                 [redacted]
Titles:                    Big Nate Lives It Up                           Titles:                    Ratscalibur
                                Seven Wonders Book 4                                       �...⇄ Ava
and Taco Cat
Date:                      5/8/2015                                    ...⇄ Date:                      5/28/2015
Amount:                $35.47                                     ...⇄ Amount:                $35.47
[redacted]’s account is now closed
with a zero balance. [redacted] may disregard any future communications she might
receive from the Club. 
In addition, we have removed
[redacted]’s name, address and email address from our solicitation lists.
Please assure [redacted] that
we have not placed her account in collections, nor have we reported this account
to the credit bureaus.
We regret that [redacted]
experienced difficulty in attempting to resolve her concerns.  
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

November 24, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:       Revdex.com Complaint ID # [redacted]
CHILDREN’S
BOOK CLUB Account #[redacted]
            [redacted]
            [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We have confirmed that [redacted]’s CHILDREN’S BOOK CLUB account has been closed with a zero balance.  
Our records also show that [redacted] has an open and active DOUBLEDAY BOOK CLUB account.  Please ask [redacted] if she would like us to
close this account as well.
We have removed [redacted]’s
name, address and email address from our solicitation lists.  Please note that [redacted] will continue to
receive mailings from DOUBLEDAY BOOK CLUB until we receive her instructions to
close this account.
We regret that [redacted]
experienced difficulty in resolving her concerns.
You may contact me at ###-###-####
with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

December 2, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID # [redacted]
STEPHEN
KING LIBRARY Account # [redacted]
                [redacted]
                [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted] her
STEPHEN KING LIBRARY account has been closed. 
The account reflects a zero balance.
We regret that [redacted]
experienced a delay in resolving her concerns. 
Should [redacted] receive additional shipments while her account closure
is in process, she may keep them with our compliments.
You may contact me at ###-###-####
with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you so much for your help in resolving this matter!
Regards,
[redacted]

February 24, 2015
Ms. [redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
[redacted]
ONE
SPIRIT BOOK CLUB Account #[redacted]
                [redacted]
                Sacramento, CA 95821
Dear Ms. [redacted]:
I am responding to the
inquiry your office forwarded for Ms. [redacted].
When Ms. [redacted] joined the
Club on December 3, 2014, she agreed to the terms of membership which included
a description of the Featured Selection process.  Each month we send an email announcing our
Featured Selection which notes a specidfic reply-by date.  If we do not receive a response by the noted
date, we ship the selection automatically.
Since we did not receive a
reply from Ms. [redacted], on February 5, 2015, we shipped two selections, priced
at $15.99 and $20.99, plus $6.48 in shipping and processing charges.  We charged $43.46 to the credit card Ms.
[redacted] placed on file when she enrolled.
As a courtesy, we have issued
a refund to Ms. [redacted]'s credit card in the amount of $43.46.  Ms. [redacted] may keep the books she received,
with our compliments.
Ms. [redacted]’s ONE SPIRIT
account currently reflects a zero balance. 
We have also deleted Ms. [redacted]'s credit card information from our
systems.  Ms. [redacted] will receive invoices
for her future purchases and shipments.
We thank Ms. [redacted] for
joining the Club; we hope she en[redacted]s her new membership.
If you have any further
questions, you may reach me by phone at ###-###-####. You may also send an
e-mail to [redacted].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if, all actions on outlined in their response have actually been completed. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 21, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID 10257925
        [redacted]
 THE GOOD COOK
BOOK CLUB Account # [redacted] 
               [redacted]
                [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
On review, our records show
that a GOOD COOK BOOK CLUB account was established in [redacted]’s name on April
8, 2008.  The address provided on the
account was [redacted]. 
Our records also show that there were multiple shipments sent to the
[redacted] address in 2008 that were paid for using a credit card ending in
[redacted].
Please assure [redacted] that
the Club account has now been canceled with a zero balance.  [redacted] may receive up to 2 to 3 additional
mailings from the Club, but she may disregard them as they were already scheduled
to mail prior to her account closure.
We trust this resolves [redacted]’s concerns.
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

December 24, 2014
class="MsoNormal">[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID # [redacted]
DOUBLEDAY
BOOK CLUB Account #[redacted]
                [redacted]
                Leechburg, PA [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted]
that her DOUBLEDAY BOOK CLUB account has been closed with a zero balance. [redacted] may keep the books she received, with our compliments.
[redacted] may disregard
any communications she receives from the Club.
We regret that [redacted] experienced a delay in resolving her concerns.  We thank her for her past membership.
If you have any further
questions, you may contact me by phone at ###-###-####. You may also send an
e-mail to [email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: A review of my account as of right now shows the order was NOT processed, it in fact was cancelled, therefore the books she is telling me to 'keep" appear to have never been shipped.  Please confirm that the credit card was in fact not charged (as she implies that it was and will be credited).  If she can review the account again and confirm that what I am seeing (the order was canceled) and card was not charged) and confirms that the account is closed (which it is not now).  I will then "accept" as the free books are not of issue to me.
Regards,
[redacted]