Bookspan

October 21, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID 10257925
        [redacted]
 THE GOOD COOK
BOOK CLUB Account # [redacted] 
               [redacted]
                [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
On review, our records show
that a GOOD COOK BOOK CLUB account was established in [redacted]’s name on April
8, 2008.  The address provided on the
account was [redacted]. 
Our records also show that there were multiple shipments sent to the
[redacted] address in 2008 that were paid for using a credit card ending in
[redacted].
Please assure [redacted] that
the Club account has now been canceled with a zero balance.  [redacted] may receive up to 2 to 3 additional
mailings from the Club, but she may disregard them as they were already scheduled
to mail prior to her account closure.
We trust this resolves [redacted]’s concerns.
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if, all actions on outlined in their response have actually been completed. 
Regards,
[redacted]

July 8,
2014
 [redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
CHILDREN'S BOOK OF THE MONTH
CLUB Account #[redacted]
 
Dear [redacted]:
 
I am responding
to the inquiry your office forwarded for [redacted].
 
Please
assure [redacted] that we have applied a credit of $34.46 to her credit card
ending in [redacted].
 
As
requested, we have closed [redacted]’s Club account with a zero balance.
 
We
regret [redacted] experienced a delay in receiving her refund; we trust this
resolves her concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]

November 12, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID [redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]
I am responding to the
inquiry your office forwarded for [redacted].
We have been unable to locate
a DOUBLEDAY BOOK CLUB account for [redacted].
It would be helpful if [redacted] could provide us with any previous names or addresses she may have used. We
would also ask that [redacted] please provide a copy of the section of her credit
report that pertains to the Book Club account.
[redacted] may send the
information to me directly via fax at ###-###-####.  As soon as we receive additional information,
we will take steps locate [redacted]’s account and resolve her inquiry. 
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

October 29, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 QUALITY
PAPERBACK BOOK CLUB Account # [redacted]
                [redacted]
               
 [redacted], UT [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
On review, our records show
that this QUALITY PAPERBACK BOOK CLUB membership account was established in [redacted]’s name on September 23, 2008, via our website. The address we have on
file is [redacted], [redacted], UT [redacted].
On September 24, 2008, we
shipped an enrollment package to the address on file consisting of Love is a
Mixtape and The Power of Now, and charged $9.74 to the account.  That amount was subsequently credited to the
account.
The purchase commitment
associated with this membership was to buy 4 books at regular Club price within
2 years of joining.  When the purchase
commitment remained unfulfilled, on September 26, 2010 we added the cost of the
4 books, plus shipping and processing, to the account ($71.36). When we did not
receive payment of the balance, we sent numerous letters to the [redacted]
address regarding the balance due.
Since the balance remained
unpaid, we placed the account in collections. 
The account is not currently in collections.
We have closed this account
with a zero balance. [redacted] may receive additional correspondence from the
Club, but she may disregard it as it was in process prior to our closing the
account.
We hope that this resolves [redacted]’s inquiry.
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] P.S.  Please convey my sincere thanks to Ms. H[redacted] and Direct Brands for their expedited response to my dilemma.  I would have preferred not to have resorted to asking the Revdex.com to intervene, but efforts on my own behalf were not effective at all.  I am sorry that my illness prevented me from doing my part to prevent the books involved from being auto-shipped in the first place.  Finally, I thank the staff of Revdex.com for their assistance. As a consumer it is gratifying to know such a group is available to mediate on my behalf.

June 26, 2014
 
**. [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       BOOK-OF-THE-MONTH CLUB Account #[redacted]
   ** [redacted]      
   [redacted]
Dear **. [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
    
We have issued a credit of $46.71 to **. [redacted]’ book club account.
 
We regret **. [redacted] experienced a delay in obtaining her credit; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

April 16, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       BLACK EXPRESSIONS BOOK CLUB Account #[redacted]
    [redacted]   
    [redacted]
Dear **. [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
    
Please assure **. [redacted] that we have updated her account to reflect that her purchase commitment has been completed.
 
The balance on **. [redacted]’s account is $50.37.
 
We regret that **. [redacted]’s experience with our Customer Service department was unsatisfactory; we trust this resolves **. [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

[redacted]
*
*
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]         [redacted]
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
*
[redacted]
 
I am responding to the inquiry
your office forwarded for [redacted].
 
Please assure [redacted]
that we have issued the following credits to her GOOD COOK account:
 
Invoice:                 [redacted]82[redacted]2
Date:                      11/26/2013
Items:                    An American Family Cooks
                                The French Kitchen Cookbook
                                Taste of Home Best Loved
                                Cooking Light Lighten Up
                                Good Housekeeping
Amount:                $107.96
 
We also removed a late charge
of $3.00 added on June 12, 2014, bringing the total amount of the credit to
$110.96.
 
[redacted]’s account is
currently in good standing and reflects a zero balance.  Please assure [redacted] that we have not
placed her account in collections.
 
We trust this resolves [redacted] concerns. We appreciate her continued membership.
 
If you have further questions,
you may contact me by phone at ###-###-####.
 
 
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
After I spoke on the phone with Chelsea on 6/26 - who said she cleared my account to zero....  I discovered that I was double charged on 7/2/14...
I called in and discovered I now have to take the time and money to either mail or go somewhere to  fax a copy of my bank statement showing their duplicate charge . 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] ([redacted])

June 3, 2014

class="MsoNormal"> 
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
[redacted]
[redacted] (Account Holder)
MYSTERY GUILD BOOK CLUB Account# [redacted]
[redacted] [redacted]
[redacted]
 
 
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted]. [redacted].
 
We have confirmed that a refund of $55.95 was issued to [redacted]. [redacted]’s credit card ending in 1012 on May 22, 2014.
 
Please assure **. and [redacted]. [redacted] that we have closed the MYSTERY GUILD BOOK CLUB account with a zero balance.
 
We have also removed **. and [redacted]. [redacted]’s name and address from our solicitation lists; they may disregard any communications they may receive from the Club.
 
We regret that [redacted]. [redacted] experienced a delay in resolving this matter; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to
[email protected].
 
Sincerely,
 
 
[redacted]
Correspondence Specialist
Email:  [email protected]

March 3, 2015
[redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
THE
GOOD COOK BOOK CLUB Account #[redacted]
[redacted]
Sarasota,
FL [redacted]
Dear [redacted]
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
we have removed all charges from his GOOD COOK BOOK CLUB account. [redacted]’s account
is now closed with a zero balance. [redacted] may disregard any future communications
he might receive from the Club.
In addition, we have removed Mr.
Hill’s name, address, and email address from our solicitation lists.
We regret that [redacted]
experienced difficulty in resolving his concerns.
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

January 13, 2015
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID #[redacted]
Theresa
Quiggins
STEPHEN
KING LIBRARY Account #[redacted]
                [redacted]
                Meherrin, VA [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted]
that her STEPHEN KING LIBRARY account has been closed with a zero balance. We
have also removed [redacted]’s name, address, and email address from our solicitation
lists.
[redacted] may keep the
book she received, Mr. Mercedes, with our compliments.
We regret that [redacted] was
not satisfied with her membership experience; we trust this resolves her
concerns.
If you have any additional
questions or concerns, you may reach me by phone at ###-###-#### or you may
send an email to [email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

August 27, 2014
Dear [redacted]:I am responding to the inquiry your
office forwarded for [redacted].We reached out to [redacted] directly and informed her that
her order had been shipped.  We offered
[redacted] the option of keeping the books free of charge. We have...

refunded
$13.46 to [redacted]’s credit/debit card for this enrollment order.We have closed [redacted]’s ONE SPIRIT BOOK CLUB account with
a zero balance.We regret that [redacted] experienced difficulty while attempting
to track the shipment of her enrollment order. 
We trust this resolves [redacted]’s concerns.You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected],Kaitlynne GCorrespondence Specialist

July 8,
2014
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
DOUBLEDAY BOOK CLUB Account #[redacted]
[redacted]
 
Dear [redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
Please assure **. [redacted] that on
July 3, 2014, we applied a refund of $21.98 to her card ending in [redacted]. **.
[redacted] should allow 5 to 7 business days for her refund to process.
 
We
regret that **. [redacted] experienced a delay in receiving her refund; we trust
this resolves her concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]

June 25,
2014
 
 
 
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com Complaint
ID [redacted]
CHILDREN'S BOOK OF THE MONTH
CLUB Account #[redacted]
[redacted]
 
Dear **.
[redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
Our
records show that **. [redacted] joined CHILDREN’S BOOK OF THE MONTH CLUB on September
29, 2013, via our website. 
 
When consumers enroll in our Club online, they are
provided with our Club membership agreement.  
**. [redacted] indicated affirmatively that she had read and agreed to our
terms of membership. The Featured Selection process is clearly explained as a
term of membership.
 
Since we did not receive a reply from **. [redacted]
declining a Featured Selection, we shipped it to her automatically and applied
the charge of $37.46 to the credit/debit card she placed on file.  It appears that any change of address **.
[redacted] provided had not been processed at the time of the shipment.
 
Please
assure **. [redacted] that we have refunded the amount of $37.46 to her card ending
in [redacted].
 
We have changed **. [redacted]’s Club account.  **. [redacted] will still receive our Featured
Selection announcements, but she will not be required to respond unless she
wants to place an order.  **. [redacted] will
no longer receive automatic shipments.
 
We trust
this resolves **. [redacted]’s concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to
[email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]
v

September 23, 2014
Dear [redacted]:I am responding to the follow-up inquiry
you forwarded for [redacted]. We
have spoken to [redacted] via phone regarding her concerns. We have closed [redacted]’s CHILDREN’S BOOK OF THE MONTH CLUB account, cancelled her order, and marked
the account as “purchase commitment complete.” Per
[redacted]’s request, we sent a separate letter to her directly confirming the above. You
may contact me at ###-###-#### with any questions. You may also send
an e-mail to [email protected].   Sincerely, Kaitlynne G
Correspondence Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

September 30, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].We regret that [redacted]
experienced difficulty obtaining information about the status of her orders
from our Customer Service representatives.On review,...

our records show
that three of the items [redacted] ordered - Air Bound, The Hexed and Crave the Night – were shipped to her and paid via [redacted] ($41.97).
We have tracked the shipment and confirmed that it was delivered to the USPS in
[redacted], CT.[redacted]’s order for Ash and The White Magic Five & Dime was cancelled.  These selections have not been billed to [redacted]’s [redacted] account.  [redacted]’s
orders for The Prophet and The Rule Breaker were also cancelled.We trust this resolves [redacted]’s concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Kaitlynne G