Bookspan

Review: I was supposed to buy 3 books from this company. I bought 2 & forgot about the third until they wrote me a letter with a $3.00 late fee. I got on the website & purchased 2 more on 2-10-13. I received another letter on March 10 telling me I still owed them & I had another $3.00 late fee added & they said they had reported me to [redacted] for being deliquent. I sent them the copy of my e-mail showing proof that I had purchased 2 books & had paid by Paypal. I just received another letter on April 10th telling me the same thing & with another $3.00 late fee added. I sent an e-mail to their customer service department & forwarded a copy of my e-mail showing proof of purchase and payment & they sent an e-mail back explaining I had to pay the $30.38 which included all 3 late fees even though I explained that I had already paid back in February & didn't owe the late fees for March & April.Desired Settlement: I want them to send me my books & contact [redacted] & take my name off of their list as a delinquency. And also to remove the 2 $3.00 late fees that were put on my bill after I had paid.

Business

Response:

April 17, 2013

Review: I have contacted Doubleday twice now via email to get them to stop sending me email advertisements and I still get them almost everyday. I tried for months to unsubscribe when that didn't work I emailed them they said it would take two weeks for my email address to be purged from their system. After two weeks I still received them so I emailed again. I was told it was taken care of and I am STILL receiving them. I want to receive only pertinent emails and since I don't belong to this club and I have unsubscribed and contacted them I am really mad.Desired Settlement: I don't want anymore emails from them.

Business

Response:

July 19, 2013

Review: Regarding the website and book club www.thegoodcook.com, Member #[redacted]. Owned by Directbrands, a sister company of Bookspan. I have been charged on my debit card for a book that was never ordered or authorized $29.94 on 9/12/2013. After calling the customer service number, ###-###-####, I was told that the computers have a "glitch" and customer are being charged and being mailed books that were never authorized. Finally I was able to speak with a supervisor [redacted] (had to request that numerous times, they don't want to get on the phone, POOR customer service) and she told me I will get my credit back AFTER the book that was mailed is returned. This can be weeks.

Problem being, now that they took unauthorized monies from my account, they will make me incur insufficient funds fees of $36.00.Desired Settlement: I want an immediate return of the unauthorized $29.94 and any fees I incur from my Bank due to their computer "glitch". Also the close of the account.

Business

Response:

October 2, 2013

Review: I have fulfilled my obligation with the Double Day Book Club. Every month that they send me a catalog in the mail it shows that I still have to buy 3 more books. I call and have it corrected and am told that I have fulfilled my purchase requirement. I paid everything in full on a credit card. Now I am getting statements in the mail stating that I owe them $64.94. They say that is the balance on my account. I log onto my account [redacted] and it shows that I have a zero balance. I called and emailed customer service. On the call they say that I do not owe anything. On the email they say that I still owe the money. They are not communicating with each other and I have paid everything in full and do not owe that money.Desired Settlement: I want them to correct their information and then close my account. I am tired of contacting them and they tell me the information has been changed when it has not been changed. I want paperwork showing that it is changed and corrected and that my account is closed.

Business

Response:

October 29, 2013

Review: I ordered books from Black Expressions and never received the books, but the book company took the payment off of my credit card.

I ordered books from Black Expressions and never received the books, but the book company took the payment off of my credit card. I have maid 2 complaints with no response from the company and I still haven't recieved any books and they are sending me emails to order more books and saying they will take them off my credit card and I have not received the first set. I made 2 contact us inquiries with no response.Desired Settlement: I do not want to do business with black expression anymore, I believe it is a scam so I would like my monies returned to me in a check, I do not want this company to no longer have access to my credit card or any account info that I have.

Business

Response:

[redacted]

Review: Charged credit card several months after account was closed.

I closed my account with the Mystery Guild. Several months later they charged my credit card. I sent email asking them to credit my card and was shuffled from rep to rep with no resolution. I sent email requesting a supervisor to contact me but get no response. At this time I have been billed for books I did not order or receive. And, the company is not responsive.Desired Settlement: credit or check in the amount charged for no services rendered.

Business

Response:

April 23, 2014

Review: Last year I wanted to join Black Expressions. At that time the company messed up the order and I never got my initial membership books, therefore I am not a member. Last month on or about the 12th of May, Black Expressions charged my card in the amount of $49.71 for books that I did not order and did not receive. I contacted them and they agreed to reimburse my account. I have several emails confirming this. I have yet to receive my refund. I reached out to Black Expressions asking when sent same and they sent me an email May 29th saying "Please be assured that we have refunded your credit card for the amount of $46.46 (which is not the correct amount) on 5/28/2014 and that it would take 5-7 days to process and go back to your card." Today is June 10, 2014 and I still have not received my refund.Desired Settlement: I would just like to receive my refund.

Business

Response:

June 17, 2014

Review: The company debited an account without my permission and has failed to issue a refund for books returned. I have called at least 6 times (dates recorded) and have been given false information. I cannot talk to a supervisor. I am left on hold for over 30 minutes. I am promised each time that they are "expediting" the credit. This last time, I was told that my "Literary Guild" account was suppose to have been credited when I specifically stated I wanted the monies returned to my debit account.Desired Settlement: a speedy credit to my debit card and my over 25 year membership cancelled immediately

Business

Response:

December 10, 2014I am responding to the inquiry

your office forwarded for [redacted].This will confirm that we

credited $46.46 to [redacted]'s credit card ending in [redacted].We certainly regret the delay

[redacted] experienced in obtaining her refund. We are sorry to lose her as a member and

thank her for her patronage.We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: Crafter's Choice, owned by Direct Brands, Inc. debited my bank account for $42.46. I have sent numerous emails to them trying to straighten this out and their responses make no sense. I told them I ordered nothing, in fact, I checked my account on their website and it states I have no orders. Yet they persist in apologizing that I have received unwanted merchandise. I have told them I received no books, I have told them I placed no orders but they keep stating that when the books arrive to send them back before a refund will be issued. Again, according to my account, I have no orders pending nor any orders sent, so what books am I supposed to return? I also asked them to cancel my membership because this is the 2nd time this year they have done this to me and their response to me was that they were transferring my membership to one that didn't require that I accept/decline the monthly selection. What part of cancel my membership do they not understand? I have spoken to my bank about this and they said I can file a fraud report which I will do Friday if they do not give me my refund. As far as I can see, I have lost money for something that I didn't order, that WASN'T shipped and I never received and they are giving me a hard time over this. I just want my money back.Desired Settlement: I would like the $42.46 refunded back to my checking account via the debit card number they have on file and which they used to take my money from my account. I have canceled that debit card so they cannot take more of my money but the bank assures me that the refund can still go through.

Business

Response:

October 22, 2013

Review: In April of this year I received a shipment of books that I hadn't ordered, and I noticed that my checking account had been charged $40.46 . I returned the books, confirmed that they had bee received by the company, which they have ( I received a email confirmation of this). I have waited and waited for my refund. I have sent numerous emails asking how much longer must I wait ?. I have received 2 emials from their customer service reps saying that the money has been returned to me. "Till this day, it has not. It has taken me a week to find a phone number for Black Expressions but for some reason that phone number ###-###-#### isn't working. I''ve been really paitent, but I feel as though I'm being taken advantage of. In my last email to this company, I even stated that if refunding my funds are so hard, at least put the credit on my account with you. And on their response,I got, " we've credited your account"........No they have not!!!

Product_Or_Service: Books (that I didn't order)

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

As I have explained to the company in my many emials, all I want is what was taken from me. A refund check in the amount of $40.46 and a appology would be fine

Business

Response:

October 29, 2013

Review: I have been a member of The Good Cook club for many years until October 2013. When I sent a request to cancel my membership, the good cook offered me a promotion code "memberschoice" to receive 50% off my purchase. I placed an order online 10/13/13, and still have not received the item. I have sent numerous emails with no response. Please help me get the item I ordered.Desired Settlement: The Good Cook needs to work on their customer service. I have ordered from [redacted] and [redacted], they ship orders within 2 to 3 business days, as opposed to over a month from the Good Cook.

Business

Response:

December 4, 2013

Review: on April 9, 2014. crafters choice sent book to me that was not ordered. I contacted them and they instructed me to marked the package refuse and send back to post office. My credit card was charged on 14 April, 2014 for the books. I contacted them a week later and was told the books had been recieved and they would credit on credit card. On April 28th, I contacted them again and was told they would credit my credit card in 3 to 5 business days. As of May 6th, the credit has not been recieved.Desired Settlement: return of my money

Business

Response:

May 21, 2014

Review: An ordered placed with the company has not been fulfilled for 45 days. I have attempted to contact the company on numerous occasions and have only had one reply that stated something to the affect that they were having problems with their computer system. That is their excuse for everything.Desired Settlement: I want my order delivered in full and in a timely manner. The 45 days I have had to wait clearly exceeds their promise to fulfill the order within 10-15 business days.

Business

Response:

September

17, 2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

CRAFTER’S CHOICE BOOK CLUB

Account #[redacted]

[redacted].

Dear [redacted]:

I am

responding to the inquiry your office forwarded for [redacted].

On review, our records show that

[redacted]’s recent order was shipped in part. We have tracking information

for the shipment and would be happy to provide the tracking number to [redacted].

Two of the selections in [redacted]’s order, Two Hour Cross-Stitch: Flowers and I Love Cross

Stitch: Friendship & Loving Thoughts/I Love Cross Stitch: Words of

Wisdom are no longer available through the Club. We have cancelled [redacted]’s order for

these items. Please assure [redacted]

that she has not been charged for these selections as they were never processed

for shipment.

We regret that [redacted]

experienced a delay in resolving this matter; we trust this has addressed her concerns.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Correspondence

Specialist

Email: [email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me on one contingency. I am requesting that Crafter's Choice releases me from any binding agreement with their company. Typically these book clubs have a minimum purchase requirement that one has to fulfill. I would like that obligation waived as I want nothing further to do with their company. Their lack of selection and lack of communication with customers, negligence to update information on their user account's page on their website is inexcusable.

Regards,

Review: I ordered 3 books on 6-16-2013. I received 2 books. Notified them of failure to receive the 3rd book. Never received the book. After several calls they sent me an email on Nov. 12, 2013 stating they were implementing changes that were delaying their response to my inquiries but they were working diligently to provide me a response as quickly as possible. Dec. 17 2013 when I called they stated the book was no longer available. I then asked for a refund and they stated I would get a refund in 4-6 weeks.

When I still had not received a check I called again April 1, 2014 and was told they would expedite my check.

It is now July 9, 2014. Still no check.

Business

Response:

July 15, 2014

Review: The Science Fiction Book Club (owned by Direct Brands) has failed to credit a duplicate payment in the amount of $42.17 back to my bank account. I can't get direct contact via phone or email to speak to anyone aboyt this.

See email below.

From: [redacted]

Sent: Monday, November 03, 2014 2:45 PM

To: '[email protected]'

Subject: RE: Thank you for contacting us. ([redacted])

Importance: High

The following duplicate payment(s) are still debited to my bank account, please credit $42.17 back to my account ASAP.

Is there another method of contacting a human Customer Service representative ??

I will be filing this with the Revdex.com in my state.

2014-10-31 + Payment [redacted] And 2014-10-31 + Payment [redacted]





-----Original Message-----

From: [redacted]

Sent: Friday, October 31, 2014 12:52 PM

To: '[email protected]'

Subject: RE: Thank you for contacting us. ([redacted])

Why don't you have a Customer Service phone # that works ??????????

I've tried several times over the last few months & I've NEVER gotten a human on the phone ------------- either endless busy signal or perpetual hold.

I need to speak to SOMEONE about charges to my credit card ASAP.

-----Original Message-----

From: [email protected] [mailto:[email protected]]

Sent: Friday, October 31, 2014 12:42 PM

To: [redacted]

Subject: Thank you for contacting us. ([redacted])

Thank you for contacting us.

Please be assured that your message is very important to us. We are experiencing a high volume of Emails at this time and we will respond back to you as soon as possible.

Thanks again for your patience.

========================================================

Message Receipt Confirmation

Message Reference Number: [redacted] Subject: Paying Your Balance Online

Received: 10/31/14, 01:42:PM

========================================================Desired Settlement: credit my bank account back the duplicate charge.

Business

Response:

December 16, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted] that

we have applied a refund of $42.17 to her credit card ending [redacted].We regret that [redacted]

experienced a delay in resolving her concerns.You may contact me at

([redacted] with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: [redacted] started sending books to me in early 2014. Upon receipt of the first set of books, I returned the shipment and requested no additional shipments. I also asked for info on how I started to get books in the first place. I did not recieve any response, except bills and more books. I have returned every shipment and requested via phone, email and mail to stop shipments. The only response I ever recieved is that the books come unless I opt out. I have never received anything to "opt out" and have even logged into their online site to request stop ship. I recieved 2 sets of books in the last two weeks and am now getting letters threating collections. I requested in writing their proof of delivery on the shipments they claim I kept and no response. I feel they are conducting mail fraud and illegal marketing practices. I have informed them multiple times that I do not read paperbacks and still have not recieved any info on how I got signed up for the service. I would like help resolving the issue.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Clear account and to stop the unauthorized shipments

Business

Response:

February 9, 2015

Ms. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

RE: Revdex.com Complaint ID [redacted]

Kristen

QUALITY

PAPERBACK BOOK CLUB Account #0[redacted]

Williams,

IN 47470-9607

Dear Ms. [redacted]:

I am responding to the inquiry

your office forwarded for Ms. [redacted].

On review, our records

indicate that a QUALITY PAPERBACK CLUB account was opened in Ms. [redacted]’s name on

August 11, 2008. The address on the account is the same as the address noted above. If Ms. [redacted] would like to receive a full

account history, we would be happy to send her one.

Please assure Ms. [redacted] that we

have closed the account with a zero balance. We have also removed Ms. [redacted]’s

name, address, and email address from our solicitation lists. Ms. [redacted] may disregard any communications she

receives from the Club.

We trust this resolves Ms.

[redacted]’s concerns.

If you have any further

questions or concerns, you may contact me by phone at ###-###-#### or you may

email

Sincerely,

Rachel Hoff

Correspondence Specialist

Phone: ###-###-####

Fax: ###-###-####

Email: [email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if, all actions on outlined in their response have actually been completed.

Regards,

Review: I rejoined the club one the terms that I would receive 4 free books upon the payment of my first book ordered I did that free books never came called them this was about a year or so ago and they said they would send them never did but continue to send monthly books not ordered I have asked to cancel on grounds they did not live up to their end of the agreementDesired Settlement: I want my four free books that I was suppossed to get almost two years ago and I want my subscription canceled and no further books sent

Business

Response:

September 18, 2013

Review: I've been ordering books from Mystery Guild for some time now. Sometimes I'd receive a card saying the book I ordered wasn't available. So I'd try again by ordering another. This went on for some time. Then in June 2013 I received a letter from Mystery Guild saying that if I didn't order more books they would send me a bill for $17.86 because I hadn't "fulfilled my commitment" to them. I called in response to the letter and they told me I had indeed already fulfilled my commitment as to number of books purchased. But since then, I've received three more book order packets indicating I need to order another book to "fulfill my commitment" Soon, I believe, they'll send me a bill for $17.86 for punishment for not fulfilling the so-called commitment, that I've already been told I fulfilled.This is a terrible business practice. I'm very unhappy. I don't want to be forced to order more and more books under threat of being billed for not ordering more books.

Product_Or_Service: books

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to correct their records and not force me to buy books so I won't be billed money as punishment.

Business

Response:

August 29, 2013

Review: Upon checking my credit score I noticed that I have been sent to collections by One Spirit Book Club (operating under the name identified in this complaint). I contacted the Book Club immediately so take care of the bill (as I never received a notice from either them or a collection agency, despite my credit report indicating that I failed to pay for several months in a row). I spoke with [redacted] on Thursday 9/26/13 @ 3:45. She stated that she could not locate me in the system, apologizing for the misunderstanding. I reiterated that she could not end the call without helping me, as my credit report still indicates a problem. (The total bill is only $48 and I am willing to pay that immediately.) She stated that she will pass it on to the supervisor, then stating, "Thank you for calling." I quickly spoke up again, asking who would be contacting me and when. She then stated, "You want a return phone call?" I then responded by asking, "How were you planning to inform me of the outcome if not via a phone call?" She then stated, "Ok, what is your phone number? They will call you back."

I never received a phone call back. I contacted the agency again on the 27th and was placed on hold 2x without having spoken with anyone.

I have send 3 emails, none of which were helpful. The first response to the email thanked me for my inquiry and hoped that all my questions were answered...no information was provided in response to my questioning. I have not received emails in response to my other two inquiries via email.

I spoke with another employee today, (9.30.13), [redacted], from the [redacted], N.Y. branch, who stated that because they no longer have my account active, they need to contact their data information company to pull my order history (needed to find the collection agency's information). I provided my name (current last name and maiden name,) as well as current address and last address. Supposedly, their date information company was contacted, but I was told, "This may take a while. They have to get our email and then email us back." I think informed them that because the service via their agency has been so poor I do not fully trust that I will helped, thus the Revdex.com is also being contacted. At this time, the employee stated, "You sound upset. Are you upset? I'm trying to help you." I thanked him for his effort and explained while he is truly a very helpful person, he is a representative of a company that has done little to resolve this problem and I don't trust in their ability to follow through. He then put me on hold again. I was then informed that the supervisor, [redacted], would contact their data information company and contact me today with that information.

I only need the contact information to whom I need to pay this bill. It needs to be resolved ASAP so not to further hurt my credit.Desired Settlement: I only need the contact information to whom I need to pay this bill. It needs to be resolved ASAP so not to further hurt my credit.

Business

Response:

October 2, 2013

Review: Company has sent 4 shipment of books not authorized to send. Have declined all book of month selections. Have returned and contacted company each time. Have not credited account. Owe no money. Bill is over $75. Should be $0.00. Have contacted BOM club repeatedly. Get e-mail they are updating system. Will respond shortly. No response. No credit of money. Now received another unwanted shipment.Desired Settlement: Want account credited to zero dollars.adjusted made of returned unwanted books.

Business

Response:

November 8, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

BOOK OF THE MONTH CLUB Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

When **. [redacted] enrolled in BOOK OF THE MONTH CLUB via our website on October 12, 2012, she selected a “paperless” membership. Members who select this communication preference receive an email each month announcing the Featured Selection. Each email contains a specific “reply-by” date. Unless we receive a response declining the Featured Selection, we ship the Featured Selection automatically.

Since we have no record of receiving responses from **. [redacted], we automatically shipped four Featured Selections and charged $119.78 to **. [redacted]’ Club account for these shipments.

We have issued a $119.78 credit to **. [redacted]’ Club account for the return of these selections. **. [redacted]’

account reflects a zero balance.

We regret that **. [redacted] experienced a delay in resolving this matter. We trust this resolves **. [redacted]' concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Special Services

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I just checked my account, it says I have a balance of $72.30. It has not been credited like they claim. For the record I did not agree to go paperless plus I responded online every time to decline these shipments. I have kept the e-mails to show I have declined. They had sent another shipment since I filed this complaint. I want this balance to zero like they are telling you. Every email I send I get a response they are updating.

Regards,