Bookspan

Review: I rejoined the club one the terms that I would receive 4 free books upon the payment of my first book ordered I did that free books never came called them this was about a year or so ago and they said they would send them never did but continue to send monthly books not ordered I have asked to cancel on grounds they did not live up to their end of the agreementDesired Settlement: I want my four free books that I was suppossed to get almost two years ago and I want my subscription canceled and no further books sent

Business

Response:

September 18, 2013

Review: [redacted] started sending books to me in early 2014. Upon receipt of the first set of books, I returned the shipment and requested no additional shipments. I also asked for info on how I started to get books in the first place. I did not recieve any response, except bills and more books. I have returned every shipment and requested via phone, email and mail to stop shipments. The only response I ever recieved is that the books come unless I opt out. I have never received anything to "opt out" and have even logged into their online site to request stop ship. I recieved 2 sets of books in the last two weeks and am now getting letters threating collections. I requested in writing their proof of delivery on the shipments they claim I kept and no response. I feel they are conducting mail fraud and illegal marketing practices. I have informed them multiple times that I do not read paperbacks and still have not recieved any info on how I got signed up for the service. I would like help resolving the issue.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Clear account and to stop the unauthorized shipments

Business

Response:

February 9, 2015

Ms. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

RE: Revdex.com Complaint ID [redacted]

Kristen

QUALITY

PAPERBACK BOOK CLUB Account #0[redacted]

Williams,

IN 47470-9607

Dear Ms. [redacted]:

I am responding to the inquiry

your office forwarded for Ms. [redacted].

On review, our records

indicate that a QUALITY PAPERBACK CLUB account was opened in Ms. [redacted]’s name on

August 11, 2008. The address on the account is the same as the address noted above. If Ms. [redacted] would like to receive a full

account history, we would be happy to send her one.

Please assure Ms. [redacted] that we

have closed the account with a zero balance. We have also removed Ms. [redacted]’s

name, address, and email address from our solicitation lists. Ms. [redacted] may disregard any communications she

receives from the Club.

We trust this resolves Ms.

[redacted]’s concerns.

If you have any further

questions or concerns, you may contact me by phone at ###-###-#### or you may

email

Sincerely,

Rachel Hoff

Correspondence Specialist

Phone: ###-###-####

Fax: ###-###-####

Email: [email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if, all actions on outlined in their response have actually been completed.

Regards,

Review: The Science Fiction Book Club (owned by Direct Brands) has failed to credit a duplicate payment in the amount of $42.17 back to my bank account. I can't get direct contact via phone or email to speak to anyone aboyt this.

See email below.

From: [redacted]

Sent: Monday, November 03, 2014 2:45 PM

To: '[email protected]'

Subject: RE: Thank you for contacting us. ([redacted])

Importance: High

The following duplicate payment(s) are still debited to my bank account, please credit $42.17 back to my account ASAP.

Is there another method of contacting a human Customer Service representative ??

I will be filing this with the Revdex.com in my state.

2014-10-31 + Payment [redacted] And 2014-10-31 + Payment [redacted]





-----Original Message-----

From: [redacted]

Sent: Friday, October 31, 2014 12:52 PM

To: '[email protected]'

Subject: RE: Thank you for contacting us. ([redacted])

Why don't you have a Customer Service phone # that works ??????????

I've tried several times over the last few months & I've NEVER gotten a human on the phone ------------- either endless busy signal or perpetual hold.

I need to speak to SOMEONE about charges to my credit card ASAP.

-----Original Message-----

From: [email protected] [mailto:[email protected]]

Sent: Friday, October 31, 2014 12:42 PM

To: [redacted]

Subject: Thank you for contacting us. ([redacted])

Thank you for contacting us.

Please be assured that your message is very important to us. We are experiencing a high volume of Emails at this time and we will respond back to you as soon as possible.

Thanks again for your patience.

========================================================

Message Receipt Confirmation

Message Reference Number: [redacted] Subject: Paying Your Balance Online

Received: 10/31/14, 01:42:PM

========================================================Desired Settlement: credit my bank account back the duplicate charge.

Business

Response:

December 16, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted] that

we have applied a refund of $42.17 to her credit card ending [redacted].We regret that [redacted]

experienced a delay in resolving her concerns.You may contact me at

([redacted] with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: August 16, 2013

Literary Guild Customer Service:

Please cancel my account. I do not wish to receive any more featured selections/ order forms or books from you.

This is my THIRD REQUEST. Please honor my request. DO NOT SEND ME any thing else, except a letter telling me you have closed my account.

If I am sick or out of the country, and no one sends back the forms, then the books show up and then I have to return them. If I try to call your office, I get put on hold for 15-20 minutes and still no one answers. This is why I want to cancel my

Thank you for closing/cancelling my account.Desired Settlement: Unspecified

Business

Response:

September 9, 2013

Review: I made an online book purchase on January 10, 2014. I paid for the purchase when I made it. In June I received a letter stating that even though I made a payment, the payment for this order and another order was not processed. I looked it up and found that the other order was not processed, but this one was. I called them at ###-###-#### on June 19, 2014 for 14 minutes and explained the situation. They helped me make the payment that was not processed, and told me that the one that was (for $13.78) would be taken off my account within 2 days. So I threw the letter away. In July I received another letter stating I owed them $13.78 for my January purchase. I called them again on July 17 for 16 minutes and went over it with them again. I provided the date of payment and my full credit card number. The representative told me the payment was found in their system and it would be applied to my account within 2 days; again I threw the letter away. Now I have a third letter saying I owe this money. I emailed them and they told me I had to provide proof that I paid even though twice now I have been told they found it in their system. I called and spent over 20 more minutes on the phone with them and was told the same thing. I was also told there is no history of my calls, even though both representatives said they were noting my account. I have my credit card statement (which I do not feel I should have to spend the money to mail them, nor do I feel comfortable giving it to them) and the call history from my phone company. The manager, Brian B[redacted], was not very kind or receptive to the fact that their system is the problem, and I should not have to prove over and over that I made a payment when I made my purchase. This company does not even offer the option of purchasing something for payment later!Desired Settlement: I want my account balance to show that I paid. I also want a hand written letter apologizing for the inconvenience I have had to go through. If they care at all about their customers, they will also offer a credit for the time wasted.

Business

Response:

December 17, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].We have removed the $13.78

balance from [redacted]’s CHILDREN’S BOOK CLUB account. We also sent a letter of apology directly to

[redacted].As a courtesy, we wanted to

offer [redacted] a free book of her choice. Upon checking [redacted]’s

account records, we noted that she closed her account on November 6, 2014. If [redacted] would still like to obtain a complimentary

book, please ask her to contact me directly at the number listed below. You may contact me at

([redacted] with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: The Literary Guild charged my account $43.96 for featured selections that I had declined; I always decline the feature selections. On the website the only way to contact them is through email. I searched online and found that I am not the only one having problems with this company, anyway, I found a number ###-###-####, called and was on hold for about 15 minutes. I spoke with a male; I cannot recall his name, but he said, since it was the weekend, the money would be redeposited on Monday, October 21, 2013, which it was. Now this past weekend, my account was charged $44.96 and I was sent books I didn't order. When I tried to call the phone number that had I found, on Saturday October 26th an automated message said they were closed to call back during business hours, which is Monday- Friday from 8:00 a.m. to 6:00p.m., but for some reason I was able to reach someone the weekend before. So here it is Monday October 28th, called the phone number listed and now it's disconnected. Now they can't be contacted.

Product_Or_Service: Books I didn't order

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

a refund check.

Consumer

Response:

---------- Forwarded message ----------

From: <[redacted]>

Date: Fri, Nov 1, 2013 at 11:03 AM

Subject: Problem resolved

To: "[email protected]" <[email protected]>

Hello, my name is [redacted]. I had filed a complaint against Literary Guild. I am writing in response to the complaint to say that the all issues were resolved and they refunded me, and no further action needs to be taken.

Sent from my iPhone

Review: I agreed to by 4 books at the book club's price. I had two remaining books that I needed to order. Bookclub price is 9.99. I ordered two books Hide Me Among the Graves

by Tim Powers for 12.99 and The White Princess by Philippa Gregory for 17.99 They have decided not to count these books towards my commitment agreement. They have also shipped two books today that I did not order. Totaling 43.95 that will be charged to my [redacted]. They have not responded to my last e-mail asking for a list of all my orders. They claim the new website is faulty the last e-mail that they did respond to.Desired Settlement: I would like a list of all books that I have ordered. I want them to change my account to say that I do not owe them anything, that I have fulfilled my contract agreement. I want to be refunded my money for these books that they ordered. I want them to call me on the phone and explain what has been going on with my account.

Business

Response:

October 3, 2013

Review: I ordered books through children's book of the month club in December 2013. I paid for the introductory packet and agreed to the terms and conditions. In June 2014, I realized I never received my welcome packet from this company. I spoke to customer service who apologized and said my order was never sent to the warehouse and that it would be sent out right away. 2 weeks later (July 2014) I received a charge from this company for double the cost of the welcome packet. I called customer service who apologized and said once again no one had sent my order to the warehouse. 3 weeks later (August 2014) I was once again charged double for the welcome packet. I called customer service and told them to cancel my account since they had never sent my welcome packet out and were in violation of the terms and conditions. I was told by management that my account was cancelled. In September 2014, my debit card was charged twice for double the amount of the welcome packet. Each time I called customer service and was told my account was cancelled. Today (10/13/2014) my debit card was charged $24.96 by children's book of the month club. This is a different amount and I don't know what the charge is for. I have advised cbomc numerous times they are not allowed to charge my debit card as the account is closed. This company keeps stealing money from me for products never delivered.Desired Settlement: Proof account is closed as well as proof my debit card has been removed from file.,

Business

Response:

October 28, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

CHILDREN’S BOOK

CLUB Account #[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

This will confirm that [redacted]’s

CHILDREN’S BOOK CLUB account has been canceled.

We have processed 2 refunds to [redacted]’s credit card ending in [redacted]

in the amounts of $23.98 and $2.20.

The other charges [redacted]

saw on his credit card statement were pre-authorizations, not actual charges,

in the amounts of $36.94, $36.94, and $37.94.

These pre-authorizations are placed on the card temporarily; our records

show that they have expired.

We have closed [redacted]’s

Club account with a zero balance. We

have also removed [redacted]’s credit card information from our records. In addition, we have removed [redacted]’s

name, address and email address from our solicitation lists.

We regret that [redacted]’s

experience with the Club was unsatisfactory; we trust this resolves his

concerns.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: I received an unauthorized charge of $80.36 on my credit card which was disputed and credited back to me. Now I have received a bill for $86.36 (the original $80.36 plus a total of 6 more in late fees). I have attempted to contact them multiple times through their online message option but have not heard back. I have NOT received any books from this company and have not agreed in any way to pay the amount that I am being billed.Desired Settlement: I simply want them to close any and all accounts that they have assigned to me and cancel all amounts that they claim is owed (currently $86.36). The account number that is on the bill that has been sent to me is: [redacted]

Business

Response:

July 16, 2013

Review: I am a member of the company's BOMC2 online website club. I have been having billing problems (i.e. orders were not processed, then unauthorized orders were processed, and unauthorized payments via [redacted] were made -processed through my bank, resulting in the account bouncing, and resulting overdraft fees). In attempting to resolve these problems through email, what started as a concern about an order not being processed, things became worse. That one unprocessed order, when customer service attempted to resolve it, resulted in a separate, unauthorized order with an unauthorized form of payment (i.e. the website used 2 forms of payment for 2 separate charges, rather than only the new, updated form of payment -i.e. the card on file, for the one authorized order).

Emails from the company's customer service note a delay in responding to all problems, since "we have recently experienced an increase in the volume of incoming emails." When they did finally send an actual response to my emails (i.e. not a form email), they apologized for "system glitches." Therefore I suspect the website is having system glitches for multiple customers, resulting in many unauthorized charges for many customers. And due to being overwhelmed with the customer's emails as a result of these system glitches, they are inadequately responding to customer's concerns about financial irregularities (i.e. unauthorized charges, unauthorized or incorrect payment forms).

Note that due to said "system glitches," my online account is not even showing the charges made to me (i.e. there is no written record in my account of the unauthorized order, the payment made, the shipping of the item, nothing). It shows the one authorized order (made in April, not processed until late June (2 month processing delay delay due to system glitches, as per customer service emails). There is no note online of the 2nd processed order (the one that was not authorized, and completed with an unauthorized payment form, [redacted], since my payment form has been updated to use a different form of payment, a card on file). The only proof I have of all of these problems is the bank statements showing the unauthorized [redacted] charge, the resulting overdraft fees applied to my bank account (since the [redacted] account is directly tied to my bank account), and the physical statement that came with the book (invoice #[redacted]) obviously giving the book title and the note that [redacted] was charged for the book. So when I call customer service to address the problems, they can't find anything in their system reflecting the unauthorized order.

The Revdex.com should note that clearly the company is having computer glitches that are causing many unauthorized charges to many customers, and that the said glitches have not yet been fixed (since my online account information does not contain accurate order/charges information) and that their customer service department is too overwhelmed with these problems to address them with customers adequately. Customers have no protection from the unauthorized charges, and can't fix them with the help of an overwhelmed customer service dept.Desired Settlement: I'd like to have an adequate, real response explaining what "system glitches" are taking place, an apology for the unauthorized charge/order (I am assuming the result of said website glitches) and for the company to cover the overdraft fees that I received due to their unauthorized charge. I can't delete my bank card as a form of payment, to protect it until the "system glitches" are fixed (the website requires a form of payment online for the account at all times). I need some kind of assurance that the website won't make additional financial mistakes that will have additional, negative financial implications for me due to system glitches... we cannot afford additional unauthorized charges resulting in overdraft fees (or which could cause other payments, like our rent payment, to be rejected for lack of adequate funds). The individual charges are only $9.95, but if you don't have that in the bank, your bank penalizes you with overdraft charges (which obviously, if you don't even have $9.95 in your account, you cannot afford). I don't want to simply cancel my whole account (to protect against any more unauthorized charges) because then I have no proof I even had an account with the company where the errors took place. But I'd like to be reimbursed for the financial repercussions of the unauthorized order and incorrectly used payment form.

Note that due to said "system glitches," my online account is not even showing the charges made to me (i.e. there is no written record in my account of the unauthorized order, the payment made, the shipping of the item, nothing). It shows the one authorized order (made in April, not processed until late June (2 month processing delay delay due to system glitches, as per customer service emails). There is no note online of the 2nd processed order (the one that was not authorized, and completed with an unauthorized payment form, [redacted], since my payment form has been updated to use a different form of payment, a card on file). The only proof I have of all of these problems is the bank statements showing the unauthorized [redacted] charge, the resulting overdraft fees applied to my bank account (since the [redacted] account is directly tied to my bank account), and the physical statement that came with the book (invoice #[redacted]) obviously giving the book title and the note that [redacted] was charged for the book. So when I call customer service to address the problems, they can't find anything in their system reflecting the unauthorized order.

The Revdex.com should note that clearly the company is having computer glitches that are causing many unauthorized charges to many customers, and that the said glitches have not yet been fixed (since my online account information does not contain accurate order/charges information) and that their customer service department is too overwhelmed with these problems to address them with customers adequately. Customers have no protection from the unauthorized charges, and can't fix them with the help of an overwhelmed customer service dept.

Business

Response:

July 22, 2014Dear [redacted]:I am responding to the

inquiry your office forwarded for [redacted].Please be advised that we

have contacted [redacted] directly via phone in an effort to resolve this

matter. On review, our records show

that the change from [redacted] to credit/debit card which [redacted] had requested

did not process. We have now updated

[redacted]’s account to the credit/debit card payment option. With regard to the overdraft

charges [redacted] has incurred, she is in the process of providing us with

more legible documentation for our review.

We will send you a follow-up response when that portion of [redacted]’s inquiry

has been resolved.We also discussed the terms of BOMC2 membership with [redacted],

specifically the monthly subscription fee of $9.95. We have removed the subscription

fee for the month of June from [redacted]’s BOMC2 account. You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected]. Sincerely, Kaitlynne GCorrespondence Specialist.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I had an account with Book of the Month Club approximately 5 years ago. After I cancelled my membership they said I owed money and sent me to collections. But, in the interim I had declared bankruptcy and they were named in the bankruptcy. However, they placed my account of $53 with [redacted] on December 8, 2009, although bankruptcy was filed on May 29, 2009. Once I was made aware of this collection action by [redacted], I forwarded copies of my bankruptcy discharge to them. They have neglected to remove this COMPLETELY FALSE account from my credit report but instead list their collection account as "discharged in bankruptcy." Imagine my surprise in early February 2013 when I pulled my credit report and NOW have a collection account from [redacted] for $53 from my Book of the Month Club account. I took issue when I was sent to collections for a discharged bankruptcy debt, but let it drop. Now, I have TWO collection notices on my credit report from agencies that BOMC sent to collect a debt AFTER their debt was discharged in bankruptcy. BOMC needs to get their act together with regard to who they send to collections and who they hire to do their collecting.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want BOMC to withdraw their collections actions and assure that their hired agents remove this negative information from my credit reports.

Business

Response:

March 13, 2013

Revdex.com

<st1:street w:st="on"><st1:address w:st="on">1337 N. Front St.

<st1:place w:st="on"><st1:city w:st="on">Harrisburg, <st1:state w:st="on">PA <st1:postalcode w:st="on">17102

Re: Revdex.com Complaint ID [redacted]

BOOK OF THE MONTH CLUB

<st1:place w:st="on"><st1:postalcode w:st="on">

Dear [redacted]

I am responding to the inquiry your office forwarded for [redacted].

We have been unable to locate the book club account in question under the name and address referenced above.

Please ask [redacted] to provide us with a copy of that section of her credit report that pertains to BOOK OF THE MONTH CLUB.

Upon receipt of this information, we will address the issue accordingly.

You may contact [redacted] in our Executive Customer Relations Office at [redacted] with any questions. You may also send an email to [redacted]

Sincerely,

Supervisor, Customer Relations

Consumer

Response:

The address that was affiliated with my account with BOMC was [redacted]. As I previously wrote, BOMC turned the account over to [redacted], which appears on my credit report - BOMC/Direct Brands does not directly appear. However, my account was turned over to [redacted] in December 2009, which was 7 months after I declared bankruptcy.

Review: About one year ago I purchased some special offer books from Double Day Book Club. I used my debit card online. On 3/4/2013, Double Day Book Club took $85.52 from my bank account by using my debit card without my authorization and without prior notification. I immediately emailed Double Day Book Club and told them to return my money immediately. Two customer service representatives emailed me and stated that they "felt it was necessary" to "add the charge" because I did not order more books "as agreed" and I "automatically enrolled in the book club" when I purchased the special offer books.

I emailed again telling them to cancel any membership in my name and I disputed their assertion that I agreed to them taking $85.52 or any other amount at any time. I also requested that they furnish me with proof of any agreement they believe I made authorizing Double Day Books to use my debit card. Today I received a "contract fulfillment letter" stating the same thing they said in the emails, but no proof of an agreement or contract.

If they believe I owed them a debt Double Day Book Club should follow proper protocol in collecting that debt. As it stands, they did not have authorization to take money from me and I want it back.Desired Settlement: I want Double Day Book Club to return my $85.52 returned to me immediately.

Business

Response:

March 21, 2013

Review: I joined the History Book Club about 20 years ago and have purchased many books from them. In the past I was able to talk to a person if I needed to verify my selection was stopped. Now I am placed on hold with with "due to high volume of calls." No person ever comes on line I have to wait as long as 20 minutes with no answer. I have received to sender and later I got a bill demanding payment. I paid that to protect my credit record. I refused one shipment 1-16-14 and last week another box of books I did not order arrived. I have been trying to seven my relations with History Book Club for months. I have requested in writing and get no response other than another shipment of books. The only result of my phone calls is a larger phone bill. I want the books to stop!!!Desired Settlement: Unspecified

Business

Response:

Review: I had account with this company that have been close over five to seven years ago. they are still sending me package of books, that I send back time after time. I have spoken to someone and e-mail, and have gotten a letter to say that this account is close. Please see if there is anything that the Revdex.com can do to help me with this. Thanks

Business

Response:

May 20, 2014

Review: I was a member of this book club. I have had nothing but trouble since I joined. I should say rejoined as I was in it before. They used to ship the orders along with a bill and members of the club would pay by check. "Now" they require prepayment through charge card or [redacted]. I paid for my orders by [redacted]. There are 3 orders involved here. I paid the first two via [redacted]. I did not have to pay for the third as it was a replacement order.It was to replace a order I never received, all I received was a empty box and a lot of paperwork from the post office to prove my order was lost. It took 2 months or more to finally get the replacement. I sent pictures a few times of the postal information to show proof. It was like pulling teeth to get the replacement. When I finally got it the statement said I owe nothing. Quite a few weeks later I started getting bills for the first two orders plus a late fee. Keep in mind I prepaid via [redacted] and din not get anything like this prior to lost shipment they had to replace. I have repeatedly sent copies and all the proof needed that I owe nothing. I just received another bill this time with 3 late fees. They are still charging me for 2 shipments of books. As I said the first 2 were paid via [redacted], (prepaid) and the last was no charge as a replacement. This time I went onto the web site onto my account and printed out the orders. States right on them [redacted] was payment method and last order "0". Someone has messed up the account and are coming for more money which they are not going to get. Please get them to clear my account and to stop harassing me for money I do not owe. Their faulty bookkeeping is not my fault. I do believe these clubs are all connected now as I received another bill from The Good Cook which is a club I have been out of for a long time. Again I owe them zero and went out of the club. all of a sudden surprise a bill!. I am starting to believe they either are careless with billing and payments or dishonest. Thank You

Product_Or_Service: booksDesired Settlement: DesiredSettlementID: Other (requires explanation)

my account cleared, proof sent to me I owe nothing, and my name removed from their club, no more contact or mailings from them ever.

Business

Response:

March 19, 2014

Review: I placed an online order on 8/16/14. As of 10/8/14 no resolution or response to emails.

I placed an order on their website on 8/16/14. As of 9/25/14 the order was still showing as "processing". I had tried calling several times and each time was on hold for over 30 minutes when I finally gave up still not speaking to anyone. I then sent them an email to please cancel the order and close my account. As of today, 10/8/14 I still have not gotten confirmation that they have closed the account and will not ship or charge my card. Logging into the site today I see that the order is still showing as processing. Also, twice in this time period I have logged in to see that I have featured selections that if I don't decline with auto ship to me, but received no type of notification via email that they were there. If my enrollment order hasn't processed yet, how can my featured selections be live?Desired Settlement: I want confirmation that the account is closed and the books will not ship. Also, that no charge has been or will be placed on my credit card.

Business

Response:

October 15, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

MYSTERY GUILD

BOOK CLUB Account # [redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

On review, our records show

that [redacted]s’ credit card ending in 0862 has not yet been charged for the enrollment

order she placed on August 16, 2014. The order was not processed at that time but

remained pending in our system. It

appears that the order has now been processed.

Since we are unable to cancel

an order once it processes, [redacted]s’ credit card will be charged for the order.

We will then apply a refund to [redacted]s’ credit card in the amount of

$14.95.

[redacted]s may keep the

enrollment package, with our compliments.

We have cancelled [redacted]s’ MYSTERY GUILD BOOK CLUB account with a zero balance. Once we process the credit to [redacted]s’

credit card, we will remove the card information from our systems.

We regret that [redacted]s

had difficulty in establishing her membership; we trust this resolves her

concerns.

We hope that [redacted]s will

give the Club another chance; we would love to have her as a member!

You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: A review of my account as of right now shows the order was NOT processed, it in fact was cancelled, therefore the books she is telling me to 'keep" appear to have never been shipped. Please confirm that the credit card was in fact not charged (as she implies that it was and will be credited). If she can review the account again and confirm that what I am seeing (the order was canceled) and card was not charged) and confirms that the account is closed (which it is not now). I will then "accept" as the free books are not of issue to me.

Regards,

Business

Response:

December 3, 2014Dear [redacted]:I am responding to the

follow-up inquiry your office forwarded for [redacted].This will confirm that we did

not apply any charges to [redacted]’ credit card ending in 0862 pertaining to

her August 16, 2014 order.This will also confirm that

[redacted]’ MYSTERY GUILD BOOK CLUB account has been closed with a zero

balance. Please assure [redacted] that we have also removed her credit card

information from our records.We regret that [redacted]

experienced difficulty with her orders and charges; we trust this resolves her

concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: SFBC has billed me 4 times in the last 3 months 42.64. I have never once received a single book. They refund me the money and that same day charge me the same amount. They never send the books. They do not respond to emails, there web site is broken, and customer service is unable to do anything to help. This has been going on since October 16th 2013. My contract obligation has been fulfilled, and yet they still won't update my account, nor send the books. I am fed up with this company, and need some help.Desired Settlement: I want my account updated to reflect I am current, and get my money back, and have them stop charging me.

Business

Response:

January 14, 2014

Review: Doubleday shipped me books that I did not order, then charged my ATM card in the amount of $44.46

I contacted them and they told me to return the books and they would refund my money.

I returned the books.

I have contacted them three times since then.

They have told me that my money was refunded on Aug 12...yet it has not shown up at my bank.

They told me to contact my bank. I have done that. The bank told me there is no sign of my refund.

Doubleday Book Club refuses to help me.Desired Settlement: Immediate refund of $44.46

Business

Response:

October 2, 2013

Review: Each month Children's Book of the Month Club asks you to accept or decline a Featured Selection. The only Featured Selection on my account was to be charged on 8/22/13 if accepted, there were no other selections available. However on 8/12/13 they charged my debit card $27.98 and there is no record of an "Order" processing. I have called ###-###-#### and it is just beeping and also ###-###-#### is just a "Customer Service" line that keeps you on hold endlessly to no avail. I did not accept any featured selections or order any other books from this site this month or recently. I have also been trying to cancel my account with them for some time now, but I am unable to get in touch with any type of customer service. My account does not even show any pending, shipped or received orders for this charge. This is unacceptable!Desired Settlement: I am asking that the $27.98 be credited back to me and if there are any NSF fees due to this UNAUTHORIZED transaction that they be reimbursed as well. Also that the company please cancel my account effective immediately!

Business

Response:

September 9, 2013

Review: I have been with this comapny for several years, no problems.. now I am being charged, 3 times for books not ordered or ever recieved. the total is $112.42I have written 3 times asking for a refund and to cancel the service.I have recieved no posts or phone call. or my refundI am concerned that they will keep debting my account.. and have no way to stop them. this practice has been very frustrating! and expensive!

Product_Or_Service: nothingDesired Settlement: DesiredSettlementID: Refund

I would lie my money bac and my name and account dropped from their business.I would hope that others might now of this and not be put in the same position.

Business

Response:

March 25, 2013