Bookspan

Review: Doubleday Book Club has not responded to a single email that I have sent them. Even though I decline the selection of the month they send it and bill by bank card anyway. They have done this

twice now we have sent the books back and they still have not refunded us. We have declined the selections because we dont want them and can't afford them yet they bill us anyway and have

caused two NSF charges to our bank account of $36.00 each. They don't respond to email & cant get them on the phone. When I go to account page it shows no orders and all monthly selections

declined.. So why do they keep sending out books & billing us for them. We want the $43.46 & $44.46 refunded to our bank card along with the two NSF fees of $36.00 they caused. WE declined got a conformation email saying we decline and they bill us anyway.Desired Settlement: Refund the $43.46 & $44.46 they billed us for items that were declined and then returned. And the two NSF charges to our bank card of $36.00 each that they have caused by billing us

for items that were declined & that does not show up on our account page with them & that we have received confomation emails of declineing the items from them.

Business

Response:

October 17, 2013

Review: Nature of complaint is with respect to order and delivery and general customer service issues.

Please see attached email for further description.

I recently joined History Book Club. At first was unable to get on website until I received first shipment and account number. That shipment arrived without problems and with account number ([redacted]) I was able to get on line. An offer of clearance books was made and I bought 12 books under this offer, of these 7 books were shown on the account page as back ordered. I followed up via e mail on their contact page and was advised that one of these books was no longer available. As part of the offer was one free book for two purchased I wrote back suggesting that a substitute book be made and receiwd e mail that substitution was made. This showed up on order page. One of the 7 back order books shipped and I received an e mail regarding shipment. This was the first e mail I ever received regarding any order and have not received one since despite fact that on the order page of website it showed that the substituted book was shipped. Then this week their website was down for maintenance saying it would be up on Tuesday. On Tuesday evening it was back up but when I tried to view orders was advised not orders placed. Nor did it reflect the bonus credits that I had. I also checked their Featured Selection and declined four of these. Earlier I had e mail saying two were declined. Have not gotten e mail on the next two and nothing now appears on this page. Today the site was down again. I wrote e mails on all of these problems. I got two "canned" responses thanking me for my patience (which is quickly running out) and one e mail saying that past orders would not be shown on the new website. So there is no way for me to track these still outstanding orders. Another e mail advised that five books were on back order. Below is the last exchange of e mails including my response.

" I now have four responses to my attempt to find status. Two were worthless canned responses thanking me for my patience, of which there is very little left! One at least tried to respond but says none of my past orders wiil be carried forward so there is no way to track back orders. I have only had one e mail on shipment of one book. No email on first shipment but since arrived seems ok. One book back ordered was cancelled and only by inquiring on status did I find out. Responded with substitute even though I had to suggest that. Substitute book showed as shipped but no email on it and now no way to see status. No way to run a railroad...or a book club. Maybe Revdex.com wifi have success straightening this out. I am one emaif away from filing a complaint with them. And I still do not know if the second set of featured selection which I declined actually was declined as have no e mail confirming.

Desired Settlement: Please see attached email for further desired settlement.

This company needs to get its act together and straighten out its site, Not including pending orders on the new site is clearly unacceptable. And not to advise a customer when a book ordered is not available with options is also not acceptable. I realize that websites can run into problems but this seems to go beyond the usual problems and does not seem to be resolved. I have waited for reply before filing this complaint trying to give this company the benefit of the doubt.

Business

Response:

July 31, 2013

Review: In the last 2 months I have been charged a unauthorized total of $11.92; (a total of $58.45 in the last 4 days). My credit card company and I have both tried to contact Mystery Guild Book Club with no success. Phone Calls are not answered or if they are you are immediately put on hold.Desired Settlement: I want the charges taken off my card and have them stop bothering me

Business

Response:

October 1, 2013

Review: see Attached documentDesired Settlement: Please see attached letter.

Business

Response:

April 16, 2013

Review: This complaint is an addition to and followup on complaint ID [redacted]. On Saturday March 22, 2014 I discovered that BMC*MYSTERY GUILD has processed an unauthorized bank debit for $14.95 for an account in which I have canceled all orders and repeatedly requested be closed. Although, I can no longer log into the account #[redacted] see just happening with it account, I also requested the all my account information be deleted. Apparently this has been done. There should not be any charges as I canceled all orders because they were never shipped to me after three attempts to get them.

I have informed my bank of this unauthorized attempt to collect payment for items never ordered nor received from BMC*MYSTERY GUILD. I have also asked my bank not to pay this company for the dame reasons.Desired Settlement: I want BMC*MYSTERY GUILD to cease their attempt to get payment on closed book account, #[redacted] for items I have canceled and never received. I also want them to delete my banking/payment information so that this does not happen again.

Business

Response:

March 26, 2014

Review: 0Desired Settlement: Unspecified

Business

Response:

March 21, 2013

Review: I am being billed for items that were not shipped and that I did not order.Desired Settlement: Cancel the bill.

Business

Response:

March 19, 2014

Review: The Good Cook Book Club, owned by the business Direct Brands, provides a service where customers would buy books mail order and receive bonus points for every book purchased good to be used whenever the customer wanted for discounts on future books. The company has a website where customers can order or you can order by phone. The website "My Account" page removed the tally of bonus points earned several months ago, saying that the feature was "under reconstruction". I called the book club at ###-###-#### to find out how many points I had and to use them. They said they have no idea, can't find out and I can't use them. I earned these points and was promised that I could use them at any time. This business is breaking their contract with me. I ordered books for Christmas and couldn't get the discount because of the "reconstruction". I feel they are cheating me and many others on purpose. I want my points "found" and I want the points available for my use NOW!!!!!!!!!!!!!!!!!!!!!!!!!!! Three or four months is long enough to "redesign" their system. Beyond that is pure consumer fraud.Desired Settlement: At this time, I prefer a refund of the money equivalent to the extra I paid because I could not access my points. However, I will be content with them simply applying the points to a new purchase. However, I must be immediate, not months from now.

Business

Response:

January 7, 2014

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

THE GOOD COOK BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the follow-up inquiry your office forwarded for **. [redacted].

Please advise **. [redacted] that we are still in the process of revamping our Bonus Points program. We notified members of the Bonus Points suspension via a message on Reply Cards in our catalog mailings, which members received in May and June of 2013. Additionally, an email was sent in June 2013 notifying members of the suspension.

We expect to re-launch the program during the first half of 2014. Members are still earning points for purchases made and we plan to give ample time for members to redeem all accumulated Bonus Points.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I want to cancel my membership. I have already been waiting for several months to redeem my points to do so. That is unfair to ask me to wait "until the spring". It has already been six months. I am displeased with the club for other reasons also. I additionally do not trust the company's response. Their customer service was rude and hung up when I complained. They acted like no one had any record or the points accumulated. I think this is actually a consumer fraud and they have no intention of letting me use the points. I see no reason they cannot find out what my points are in response to my complaint, tell me, and let me use them now when I want to do so. If they are being honest, they have the amount of my points available in some database which they could easily access.

Regards,

Business

Response:

When **. [redacted] enrolled in THE GOOD COOK BOOK CLUB, she was provided with membership materials which included the following information about our Bonus Points program: “Bonus Points and other offerings have no separate monetary value and are not redeemable for cash. The Bonus Points policy is subject to change and may be terminated at any time.”

Based on the terms of Club membership, as stated in the Membership Details, we cannot accommodate **. [redacted]’s request for cash in lieu of her Bonus Points.

However, as a courtesy - in light of **. [redacted]’s past membership - we would like to give her the opportunity to select two books of her choice, at no charge, from the Club website. Please ask **. [redacted] to call me directly to process her order.

I may be reached at ###-###-####.

Sincerely,

Correspondence Specialist

Email: [email protected]

Review: I ordered books for my daughter on December 18th with the promise of delivery by Christmas on December 25th. I did not receive the books and emailed customer service, I did not get a reply back from them until January 29, 2014 at which time they said they were using a new system and were working on setting up my account. I replied and said I was no longer interested and not to bill or ship me anything. Today, February 3, 2014 I received an email stating that it can take 2 to 3 days to set up and account, this is 48 days after the order date of December 18th, 2013. I do not wish to do business with them and I do not want my account charged and I do not want the books. They said they cannot stop the shipping of the books, which have still not even been shipped, and that I have to return them. During that period they will charge me and I am responsible for honoring the terms of the agreement for which I signed up for. I replied and told them that I will open a dispute via Paypal and I will not pay for return shipping and wait for them to refund my payment. It has been 48 days since these books were ordered, who knows how long it will take for them to process a refund.Desired Settlement: Do not ship or charge me anything and send written verification that the account has been cancelled due to their inability to uphold the promised results.

Business

Response:

February 21, 2014

Review: I cancelled membership of the above several months ago, confirmed by e-mail and letter. Despite this they continue to send me goods (Books) and bill my credit card. A few months ago I contacted the credit card company (who don't see** to be able to help much) to try to stop any further payments.On one occasion their billing (of $200+) put me over my max limit which I had to sort out with the credit card company.

Despite all this, and after many many returns, yet another book arrived today and I suspect another charge will be levied on my credit card...Desired Settlement: Cancellation (again) of my membership to the above and NO MORE SENDING OF BOOKS OR CHARGING MY CREDIT CARD

Business

Response:

December 23, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

HISTORY BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

We regret that **. [redacted] received unwanted shipments after cancelling his account.

We have emailed a return label to the email address we have on file for **. [redacted] ([redacted]) to facilitate the return of Wilson/Catastrophe 1914 (shipped on October 29, 2013 - $61.46), The Bully Pulpit/Men Who United the States (shipped on December 5, 2013 - $56.46) and New York Times Complete WWII/Japan 1941 (shipped on December 19, 2013 - $56.46).

We have canceled **. [redacted]’s HISTORY BOOK CLUB account. We will credit **. [redacted]’s [redacted] on file in the amount of $174.38 and close his account with a zero balance once we receive the return of the selections noted above.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

All books sent to me since my cancellation letter of 8th July 2013 have been refused and returned to the post office for returning to the sender. Yet again TODAY I have received yet another unwanted delivery of books which again will be refused and returned to the Post Office tomorrow and I will again have to spend time sorting out my credit card. Therefore I have not been in receipt of any books for which I believe I am liable. I am STILL receiving e-mails with "Respond to your selection" so I very much doubt that my membership HAS indeed been cancelled. I also query the statement about books delivered in October. Had they been delivered and accepted I very much doubt that I would have received no notifications of an outstanding amount.

To summarize:

All book sent since the beginning of July have been returned as soon as they have been received.

I am still receiving books

I am still receiving book offers

I believe I owe NOTHING as all books have been returned and were unsolicited in the first place.

I have not received any return label as indicated in the response to yourself.

This company continues to bill my credit card, has not cancelled my account and seems to indicate that I owe them money...

Regards,

Business

Response:

January 28, 2014

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

HISTORY BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the follow-up inquiry your office forwarded for **. [redacted].

We applied refunds in the amount of $218.84 to **. [redacted]’s [redacted] card on file on the following dates:

01/28/13- $49.46

01/21/14- $51.46

01/21/14 - $56.46

01/21/14 - $61.46

Please assure **. [redacted] that we have closed his HISTORY BOOK CLUB account.

In addition, we have removed **. [redacted]’s name, address, phone number, and email address from our solicitation lists. **. [redacted] may disregard any future communication he receives from the Club.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Correspondence Specialist.

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

After you sent the response from the History Book Club - I received yet another e-mail for books from them sent after the time they assured you the account was closed. Also today I have yet again received unwanted/unordered book(s)...

I would love to accept their assurances that this account has been closed as was stated in the first (previous) response to my complaint by them, but feel that this has not yet been resolved as books/e-mails continue to arrive.

Regards,

Consumer

Response:

Please find attached, 4 photos, one of each book delivered a couple of days ago; the package; and the return label - to be sent tomorrow...

I am unable at the present time to verify or otherwise the payment of any refunds. Together with my credit card company I have closed the account being used and have yet to receive my statement

Also here are copies of the most recent emails received... notice dates...

.BORDERREG {margin:2px;cursor:hand;width:'26px';height:'26px';}

.BORDERMO {border:1px solid buttonshadow;border-left:1px solid buttonhighlight;border-top:1px solid buttonhighlight;

margin:1px;cursor:hand;}

.BORDERREG2 {margin:2px;cursor:hand;width:'9px';height:'26px';}

.BORDERCLCK {border:1px solid buttonshadow;border-right:1px solid buttonhighlight;border-bottom:1px solid buttonhighlight;

margin:2px;margin-bottom:0px;margin-right:0px;cursor:hand;}

From: History Book Club

Review: I have been trying to place the same order for about 6 weeks now, and the company has had multiple issues with their web site, phone service and computers. I have called every day and always get some excuse as to why I haven't received my order. They repeated take money out of my checking account for items not ordered or duplicate charges. As to date, this money has not been refunded, which I feel like is fraud. The books that I have ordered have not been shipped. I have place over 25 orders with this company and I really believe that they are going out of business. Once when I called, a recording said their phone had been disconnected. Four times when I have been on the phone with customer service, I have been disconnected and told later that their phone service is down. So, their web site doesn't work, their phone service doesn't work, their computers are out of control and over charging or duplicate charging and is also sending the same books repeatedly and not fulfilling the actual order. I would be very concerned about recommending this company to anyone right now or giving them a Revdex.com accreditation. I have paperwork or all of my phone calls, and, I am talking about hours of phone calls, my bank statements and the copy of the order which I placed. Since they don't seem to have any books to fulfill their orders, I really am led to believe that they are getting ready to go out of business/file bankruptcy.Desired Settlement: For someone to fill my order as promised!

Business

Response:

September 4, 2013

Review: The company's (Doubleday Book Club) website went through some changes and it was saying that I didn't have any featured selections. I was then charged nearly $40. Books came in the mail and I sent them back. I also sent them an email letting them know I would like to cancel my membership. The email I received said they would remove me from the featured selections mailing list. I, again, have been charged another (nearly) $40 even after asking to cancel my membership. I replied via email when I was charged again. They told me they credited me $00.00. I replied letting them know that made no sense. A week later, I hadn't heard anything and I emailed AGAIN. The response let me know that $37.98 was credited to my account on 8/2/2103. That's strange. That's only half of what I'm owed and I wasn't charged for the books until 8/5/2103 and then charged another $37.98 on 8/30/2013. A total of $75.96. I do not want to be a member and I want them to stop sending me books and to stop taking my money!Desired Settlement: I do not want to be a member anymore and I want all of my money refunded promptly!

Business

Response:

September 24, 2013

Review: This company is not honest they have drafted money from my banking account on 2 occasions in the matter of weeks. Crafterschoice is not a honest compoany and they don't have the right to draft from my account without my knowledge!!!! Thats stealing!!!!! I want my money back in my account ASAP!!!Desired Settlement: 43.64 drafted on 3-18-2013

Business

Response:

March 25, 2013

Review: I spoke with a representative from DoubleDay BookClub on 6/13/13 concerning 4 amounts taken from my bank account without me receiving any merchandise. The gentleman agreed with me and assured me the amount, $57.54 would be returned to my account within 3 business days. I called back on 6/21/13 and spoke to a [redacted]. She was rude, would interrupt me, and kept telling me she had already told me something. I tried to explain I had called before, but she kept interrupting me. Bottom line is, she did not accept anything I had to say, and told me I would be refunded $20.18 for a book I returned. After which she hung up on me.Desired Settlement: I wish to be refunded the amount they took, $57.54. I would like [redacted] to be made aware by her supervisors that this is not the proper way to deal with customers.

Business

Response:

June 25, 2013

Review: I have sent 4 email to Literary Guild without getting any responses. On 4/10/13 Literary Guild charged my credit card $37.30 for a feature selection shipment they claimed to have sent bu I did not receive.

In each of my emails they were advised of this and I requested a refund to my credit card and that I wish to cancel my account. This morning I notice that on 04/19/13 they charged my account again for another $37.30. They now need to refund me $74.60 and cancel my account.Desired Settlement: I would like teh money returned to my chacking account and my account with Literary Guild closed.

Business

Response:

April 24, 2013

Review: I was charged for 4 months by the company in hopes of recieving books as I had for years. I recently moved and made the proper change on my file. This company advised me they had in error sent the book for the first month to the old address and wouldnt send more until it was returned although I didnt have that address listed and it wasnt my problem. After another month I was charged two times in the same month still not recieving any books for either months. I have emailed them more than 20 times they continue to only respond with generated pre responce and will not correct my orders or refund them. They did one email say they have sent 2 books still to the same wrong address but on my file in there website it shows only the first book and that the shippment was complete and nothing on my credits for the books I am owed.Desired Settlement: All I want is the now 5 books I am owed and nothing more and either a promise of better business in the future or cancellation of service.

Business

Response:

December 23, 2013

Review: The Children's Book of the Month Club that I am a member of recently started a new thing called "Featured Selections", which I was not notified about. This new feature will bill you and ship you books if you do not deny them. I realized this was occurring when a charge of $37.46 was taken off my account on 06/02/2014. I did not receive a package from the book club at my current address, but two days later my old landlord messaged me to say that a package was sent to my old address for me. I had moved out in October, and the address on my account for the book club has been my current address ever since I moved. My landlord had it sent back to the sender for me via USPS and gave me the tracking number for it, but it failed to work because it was being sent back to sender. I have emailed the book club about my refund, because I need the money desperately, but they insist on "waiting" until the package arrives before refunding me. It has been almost 3 weeks since the package was returned back to the sender. I live in northern West Virginia and the package was going to Pennsylvania, so it should not take 3 weeks. I emailed the book club on Tuesday 6/17/2014 and warned them that if my refund was not given to me by Thursday, I would file a complaint through the Revdex.com. They failed to reply at all, and I have given them extra time to do so. I am very upset because not only did I not authorize this charge, it was sent to the wrong address, and after being sent back, I have yet to receive my refund.Desired Settlement: I would like the $37.46 refunded back to my debit card.

Business

Response:

June 25,

2014

Review: I contacted the Black Expression bookclub at ###-###-#### in reference to returning books that was shipped to mefor my book club account # [redacted]. There was 3 sets of 2 books in the amounts of $41.46, $39.46, and $42.46 totaling 123.38. Each transaction cause a $35.00 overdraft fee to my banking account that totaled 105.00. In all the refund was 123.38 + 105.00 that made it 228.38. After talking to the company on 4/18 twice, 4/28, 4/30 I was assured by [redacted] ( a supervisor) that I would receive my total refund of 228.38 in 3 weeks, which would be around the week of 5/19. Called on 5/1 to check the process and I was told I would have it by 5/31. On 5/23 I called still on check, no sure where the process of the check was I was told to call back on 5/27. I called on 5/27 and the company told me that I was not on the list to have my check issued to me after I was told that I should have it by now. But they would make sure my name was on the list for my check. Called back on 5/29 and spoke with [redacted] (a supervisor) they still are trying to credit my account so that they can get me a check. Called back later in the day and was placed on hold for over 30 minutes.Desired Settlement: I really want to receive my money as soon as possible. Would love to receive it via credit card but I was told by the company that I could only get a check due to the card on file with them are no longer active due to the bank closing my account. I have had to pay the bank back for the over draft and the charges for the books.

Business

Response:

June 20, 2014

Review: I joined black expressions book club as a trial in Sept 2011. Four books were supposed to be free just pay shipping and handling and buy 4 more books over the course of 18 months I believe. Anyhow I returned the books requested a cancellation and was still charged, not only for a book I never received but also for not fulfilling the ter** and conditions of 4 additional books, even though I returned the ite**. Now I have a collections on my credit report stating I owe $89. When I contacted them via email they stated my account has went to collections and was not of any additional help. I have called the telephone number listed 8-10 different times, however I stay on hold for over 15 minutes each time and have never talked to anyone.Desired Settlement: Remove the collection. Maintain a zero balance. Better contact number so future customers will not have to deal with this problem.

Business

Response:

December 12, 2013

Review: Doubleday book club is not answering phones or emails no matter how much you try to contact them. I am trying to close my account and their site says to contact cusotmer service. They refuse to pick up phones. I have sent several emails which they are also not responding to.

They are sending out unauthorized book selections after you tell them you do not want the selection. I had to unauthorize payments so they would not take money from my checking account for unauthorized book. The last books they sent I kept but then they wouldn't process the payment. I have since unauthorized payment by [redacted] again so they do not take more money out for more shipments.

I just want my subscription to this company cancelled and all shipment to stop coming. I have sent them an email telling them that I would no longer pay for any unauthorized books that are sent to my address but they still return to answer emails.

They updated their webpage and since then nobody can get through. Their facebook page show people constantly complaining about the same issues.Desired Settlement: Cancel subscription, send me a bill for the 2 book and I will do a check and stop sending unauthorized books to my address.

Business

Response:

October 29, 2013