Bookspan

Review: In Feb 2013, I ordered 2 books. The company sent not only what I ordered, but also a duplicate shipment. I took the books to the post office to return. The company acknowledges they did receive the shipment, but I am being charged late fees for the timeframe it took for them to receive them back from the post office and to be received in the offices. The total amount due is $13.98. This is a relatively small amount, but under principle, I refuse to pay for their mistake. I have emailed them twice with no response at all, and I have also sent letters by US Mail three times explaining my position. I do not feel I should be charged for not only their error in sending the books in the first place, but for the length of time it took for them to acknowledge receipt of the books. The post office explained it can sometimes take months for returned ite** to be updated so this cannot be the first time this has happened. In my correspondence to the company twice I expressed that I no longer wish to be their customer and want to cancel my account. The response I received back said they were sorry I was upset with automatic shipments and had removed me from receiving books automatically sent out when no reply is sent declining it. I then wrote back saying that once again they completely missed the mark and demanded they rectify the situation.Desired Settlement: I want my account with them closed and for them to remove the $13.98 late charges and any adverse remarks to the credit bureau to be removed.

Business

Response:

December 4, 2013

Review: I've written numerous times and my issue still is not resolved.-astronomical response times via email-relatively "canned" responses with apparently no effort to take time to answer thoroughly-continue with same answers to my responses even though I clarify-phone number has not worked after numerous attempts-I received two books yet I'm being told I haven't made any purchases toward my commitmentDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the noted issues noted above resolved immediately.

Business

Response:

December 4, 2013

Review: I have been a member of Doubleday Book Club for approximately 18 months. It is their policy to send an email with the current month's Featured Selections. At this point, you can log in to your account and accept or decline the selections. After doing this, you will receive an email confirmation that you have either selected or declined this month's choices. I have done this but on 2 separate occasions they have placed a debit hold on my [redacted] without my authorization. The first time this happened, I called the customer service number and waited a ridiculous amount of time to speak with someone. After explaining the situation, the representative reversed the charge. Today, I checked my Visa/bank account and noticed that yet another charge had been placed on my account without my authorization! I have the email confirmations to prove that I declined all Featured Selections. I attempted to contact them through their customer service line(which was a long distance call for me). With the first 2 attempts they said that they were experiencing higher than normal call volume and they placed me in queue for a representative. I waited both times for approximately 30 minutes and then the system just disconnected me. On the 3rd attempt, I was again notified of high call volume and placed in queue. I waited an additional 45 minutes with no response. So, I have accumulated 1 hour and 45 minutes of long distance charges(they do not have a toll free number) and still do not have resolution to my problem. [redacted]Additionally, I tried to delete my [redacted] information from my account and it will not let me. I am tired of their poor business practices(charging my card without my express authorization) and their non existent customer service. I did take the only other option to contact them which was by email on their website. I have heard nothing.Desired Settlement: I desire a credit on my [redacted] and I want to be released from this book club. I realize that I have 2 purchases left to fulfill my requirement, but I am so very wary of their business practices that I just want out and I want my account information DELETED so that I don't incur any further charges from them. In my opinion, the cost of the long distance phone calls for the non existent customer service and the total loss of trust in this company more than accounts for the 2 additional books that I have left to purchase from them. BOTTOM LINE...I want my [redacted] credited for the $44.46, my account info deleted(including my [redacted] info) and I want out of this book club!!!! Never again will I be sucked into their program that takes advantage of people. I really just wonder how many other people have been treated in this manner.

Business

Response:

October 4, 2013

Review: I have refused my books each month. On 8/23 they charged my card 58.45 for books I refused and never requested. They sent 1 book I promptly returned it and had to fight for over a month to get my money returned. The money was finally returned on 9/28 over a month later. They have done the same thing this month charged my card 57.45 for books I refused and I have not rec'd any books at the time of this complaint. I waited on hold for customer service for over 124 minutes. That is when my phone stopped counting. I hung up at what I think was the 2 hour mark. I want them to reimburse me my money and cancel my subscription. This has happened to me before with this company.Desired Settlement: I want my money returned to my card and my subscription canceled with nor further obligations to buy any books.

Business

Response:

October 29, 2013

Review: Starting in October of 2013 items were mailed and billed to a previous address of mine. I had been a member and fulfilled my membership years ago with no current activity for the previous years before 2013. The items were sent back and a year later after countless calls to One Spirit and numerous emails I am still forwarded a statement with an account balance. I have been very clear that this account had been closed for years and nothing had been ordered but I have been inconvenienced with picking up these packages and sending them back via the post office. The customer service reps have not been of any help thus far via email or verbally on the phone with clearing up the matter of billing for these items.Desired Settlement: I wish to have no further needed contact with One Spirit book club or it's parent company and affiliates, the account is null and the balance needs to be void.

Business

Response:

December 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

ONE

SPIRIT BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted] her

ONE SPIRIT BOOK CLUB account has been closed with a zero balance. We have

removed [redacted]’s name, address and email address from our solicitation

lists.

We trust this resolves [redacted]’s inquiry.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: My husband placed an order for a book for a Christmas present, along with a free calendar. Six months later order still shows processing. No good way to find their number on website. I then placed the exact order in June of this year. Still no book or calendar. Order still says processing. I finally managed to find a number and the girl on the phone did not show an order. After giving her the order numbers she then saw them but couldn't tell me what the problem was. I talked to another person a few days later. Was told the order was processed but didn't transfer over to the shipping department. She assured me she would fix the problem and get the books out to us. The year is almost up now, so the calendars aren't going to be very useful. I do collect them, however, but I also USE them. We still have no orders. Nobody has contacted us not even once to discuss our orders. Surely the accounting side sees outstanding orders. I'm VERY angry at the poor way they are handling this. As if it doesn't matter since it's only two orders. I just want the stupid books!Desired Settlement: There are too many desired settlements to choose from....An apology, an email, a letter, a phone call, free order.......all these seem to be acceptable. No matter what, thought, I WANT THE BOOKS WE ORDERED. Even if they have to hand pack the books themselves from corporate and lick the stamps personally.....

Business

Response:

September 10, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

STEPHEN KING LIBRARY BOOK CLUB Account# [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

I attempted to reach Ms.

Hightower to discuss her concern, but was unable to reach her.

Please ask [redacted] to

contact me at ###-###-#### at her convenience to discuss the orders

she and her husband placed.

We regret that **. & [redacted] have experienced delays in receiving their shipment.

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I spoke with Kaitlynne, and she is very nice. However, her initial reason for the orders not being shipped was our cards were declined. I told her that was not the case, because at the time the money was in the accounts. That was almost a YEAR ago. One of the three previous people I talked to at their office informed me that the reason the orders were not shipped was that the computer system failed to send the orders over to their shipping department after our accounts were set up. Kaitlynne checked her computer notes and saw where there were notes to this affect. She apologized and said she was wrong, that that was correct. When they informed me of the computer error last month I was told that the orders were definitely going to be shipped and that I would get this year's calendar and next year's calendar since it was so late in the year. Kaitlynne informed me that they didn't ship order this time because the cards were declined. I didn't even think about it when I was on the phone with them because I was so aggravated, but we changed banks six months ago so we have different cards now. Nobody bothered to call or contact us at all when the payments were declined to fix the problem. I think that is poor customer service. Kaitlynne assured me she would get our orders placed and sent out. She is the fourth person I have dealt with there, but she assured me that she will take care of it. I was going to be charged a higher price than the intro price, though, so after mentioning it to her she said she would change the price. I asked if I was still getting both year's calendars as promised previously. She said that the 2014 calendars are all gone now. So much for this year in my collection. I know it's no big deal to anyone else because it's just a calendar, but it's the whole thing that makes me mad. I should have had the calendar in January. I don't understand how their system can show an order is made and not realize it didn't shift over to the shipping department. Makes you wonder how many orders the company missed out on. And it's so frustrating finding a phone number on their website that most people probably just didn't bother to pursue the orders as long as their cards weren't charged. I have been assured I will get my order this time, along with a phone call or email when it ships. I gave my new account information. I feel like I should have been given one of the books free or the initial order free after all this. Ten months to get a book and calendar...... Hopefully it comes! I'm not trying to upset anyone, but I've never experienced anything like this. And sending a complaint to the Revdex.com was the only way to get anyone to call me back......

Regards,

Business

Response:

September 16, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

STEPHEN KING LIBRARY Account# [redacted]

[redacted].

[redacted]

Dear [redacted]:

I am responding to the follow-up

inquiry your office forwarded for [redacted].

I have re-processed [redacted]’s order for [redacted] – at no charge - as we discussed

during our recent phone conversation.

Please ask [redacted] to

contact me directly if she wishes to place another order – at no charge – to replace

the additional subscription shipment she did not receive.

We have updated [redacted]’s STEPHEN KING LIBRARY account and billing information to ensure

proper handling of future shipments.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Review: The Stephen King Library sends a book every month. Their policy is to send a different book every time except for books that I identified at sign up as books I already have. If they send a book that is not wanted they are supposed to credit my account for the book and the postage to send it back. In April 2014 I received a book ("IT") that I had already received. I sent it back to them and waited longer than the 6-8 weeks that they claim it will take them to receive and process it. I received no credit. Then I received the same book again in July 2014. I sent them an email on July 13 explaining the situation. They say to allow 2-3 business days for them to respond. I still have not received credit or a reply. When I called the number (twice) shown on the invoice for returns I am on hold for more than 45 minutes before I give up. I will probably end up unsubscribing to this but that requires me to sent them a ground mail request to do so which they say will take up to 30 days to process. Since they cannot meet any other self-imposed time limit how can I be sure that my request to unsubscribe will even be honored? I would like to continue receiving books but it is becoming apparent to me that this is a company that cannot stand by their contract or provide basic customer service.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want credit for the book/postage that I sent back. I would also like to be unsubscribed from their "Service".

Business

Response:

July 29, 2014

Review: I received a book shipment that I don't recall ordering, nonetheless I followed their return policy and return the books received back in April. I have yet to receive my refund to the credit card used for purchase. I've contacted the business multiple times regarding the status of my refund and have been told that it is processing, but that has taken almost two months now. I've also called and was told that I would receive the refund in 7-10 business days but that did not happen. I called again, today and was told the refund will be escalated and should be received in 3-5 business days, but I don't believe them as I've heard it before. We're talking about a refund just under $40.Desired Settlement: All I want is my money back ASAP so I can cancel my account and be done with this company.

Business

Response:

July 8,

2014

Review: I am being charged fraudulently for a membership fee that I have never registered before. I have never ordered or been received any books. However, they keep charging me. When I first got a letter saying I owed a membership fee with this company, I did complain that I have never registered any membership with this company. I even wonder how they obtained my personal information, and charged me. It has been approximately 3 years since they began to send a letter, and I have recently received a notice of collection on April 25, 2013, which states that I owed the membership fee of $74.88.

There have been many people who have experienced the same issues or similar problems with this company. You can find one of complain forums at [redacted]Desired Settlement: A collection case MUST be closed since I have never agreed to register the membership. They should also stop contacting me since they have no right to contact me and I have no obligation to response them too.

The information of the collection company is as follows:

Name: [redacted]

Phone: [redacted] ID: [redacted] Balance Due: $74.88.

Business

Response:

May 8, 2013

Review: The company advertises that you get four books for a penny plus shipping and handling if I agree to buy four books over the next two years at regular club prices. I ordered books on January 2, 2014 but as of today have yet to receive the books. In or around February 2014, I got an email asking me to respond about some books that I did not order by a date in the end of February 2014 or the books would be shipped automatically. I emailed on February 25, 2014 to inquire about what happened to my original order. I was told that it was canceled. No one ever contacted me to explain the explanation or seek any additional information so that they could fulfill my original order. I told them that I no longer wanted to do business with them. They told me that they could not cancel my order and that I should return the shipment. I was never sent a shipment to return to them; as such I have nothing to return. Today they sent another email asking me to respond by March 28, 2014 or I would receive a shipment of books that I did not order. They failed to process my original order in a timely manner, in the time of the delay, I was sent a new debit card so the information that they had on file to process payment was no longer valid. They never contacted me to explain the cancellation or seek another form of payment. They just tried to send books that I did not order. I decided that I did not like the way they did business and requested that they cancel my account, they are refusing to do so and they are trying to make me order four books at regular club prices even though they never sent my original order. The contract has been breached and I do not wish to enter into another contract with them.Desired Settlement: I want them to cancel my account and stop contacting me. I don't want to be asked to buy any additional books or to meet a commitment because they did not fulfill their part of the deal.

Business

Response:

March 19, 2014

Review: I placed an order with CBOMC.com on 12/03/13 for a total of $163.77. I paid for this on 02/22/14 via check which was cashed and cleared my bank. I did receive the items I ordered and then received duplicate items of most of my order. I held on to the duplicates in case the company contacted me after realizing their error. They didn't. I sent them an email asking for a return label on 02/25/14 and returned the duplicate merchandise. Then I started receiving billing for the returned items. I contacted the company on 03/14/14 asking them to close my account and zero my account as it should be. They claimed to process the request to close my account. On 03/20/14 I emailed the company asking why the account is still active and showing a balance. I told them again that I paid for my order and returned the duplicate items they mistakenly sent. They replied in an email stating that the returns have posted to my account but the credit has not been applied to the balance yet (Zachery in Customer Service). On 07/17/14 my account is still showing a balance due. I received an email from Kaitlynne in customer service stating that they received the payment for $163.77 and it was applied to the account. There is currently a balance due of $126.86. Their records indicate the December order duplicated in their system and they are in the process of removing the duplicate order from my balance. I have not contacted the company again. I have received a past due letter on October 6, 2014 and November 6, 2014 stating that I owe $126.86.Desired Settlement: I want the company to correct their error and remove all charges they are showing for my account. I want my account completely closed and no further contact from them or their affiliates.

Business

Response:

December 10, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted] that

her Club has been closed with a zero balance.

We have also removed [redacted]’s name, address, and email address from

our solicitation lists. We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had an account with Stephen King Library many years ago but called them several times to cancel the account and told each time it would be canceled. However, the account isn't canceled and I continue to receive books on a regular basis and I have to take time out of my busy schedule to take the books to the post office and refuse them and I have even written on the outside of the package to cancel the account yet I still receive books on a regular basis. It is becoming a hassle to return the books because most of them will not fit in the drop boxes so I have to physically go into the post office and hand the package to a post office teller who scans it in their register saying it was refused. Yesterday, November 20, 2014, I asked the post office teller for a suggestion and if I wrote "Not at this Address" on the package would that stop the company from mailing any future shipments out and they responded that they didn't think so. One teller suggested keeping them but I didn't want this to go towards my credit report for keeping something I didn't want and not paying for it. I no longer own any Stephen King books and have donated my entire library to the local public library. Again, it was several years ago that I contacted Stephen King Library a few times to cancel my account and they fail to cancel it. I am not sure what to do anymore other than contacting Revdex.com that will hopefully finally get them to cancel the account and stop sending me stuff. I will be moving next year and not putting in a forwarding address and I don't want books to continue to come after I move and the new tenants, assuming there will be new tenants, keeping the books and then again it goes against my credit report.Desired Settlement: I would like that the Stephen King Library would cancel my account and stop sending me books, etc. immediately. Also, not hold me responsible for any charges if they fail to cancel my account and continue to send me stuff.

Business

Response:

December 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

STEPHEN

KING LIBRARY Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted] her

STEPHEN KING LIBRARY account has been closed.

The account reflects a zero balance.

We regret that [redacted]

experienced a delay in resolving her concerns.

Should [redacted] receive additional shipments while her account closure

is in process, she may keep them with our compliments.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was charged for a "monthly selection" on 7/1/13, using my [redacted] account, which was attached to my BOMC account. The items were returned immediately upon receipt and I received an email saying a refund would be processed. I began calling at the end of July when the refund never appeared in my [redacted] account. At one point, the refund was issued to my Book of the Month Club account, giving me a credit balance of $44.46. I have called and emailed customer service trying to get the refund sent back to [redacted]. I was told this had been done on 9/5/13. I still haven't received it, but I did notice my BOMC account shows a zero balance. Three weeks ago, I was told that I would be issued a refund check because they were having trouble verifying my [redacted] account and the refund from 9/5/13 was "just sitting there." When I didn't receive a check, I called again last week. At that point, I was told to email the [redacted] transaction id information to [redacted]. I did this and received no reply. Today, I called again and was told to call [redacted] because they can't "verify my [redacted] account" at BOMC. [redacted] told me that can't do anything since it's been over 45 days and told me to contact my bank. I just want the $44.46 back! I would like to add that I am placed on hold for an average of 45 minutes each time I call BOMC. This is prior to reaching anyone. Customer service at BOMC is unacceptable.Desired Settlement: Since it seems difficult for Book of the Month Club to refund $44.46 to my [redacted] account, I would simply like a refund check.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted]

Date: Tue, Nov 5, 2013 at 5:29 PM

Subject: Re: Complaint # [redacted]

To: "[email protected]" <[email protected]>

I had recently filed a complaint against Book of the Month Club. Today, I finally received a refund of $44.46 to my [redacted] account. This is something I have been trying to accomplish since July. I doubt this would have been resolved without my initial complaint to your company. Thank you for your help.

###-###-####

Review: I received 2 books that I did not order...$44.46 was charged to my [redacted]. When I called the customer service rep and supervisor insists that these books were a selection of the month for August/September that I did not respond to. I have email records for those months showing their confirmation of my declining of the selections for those months and neither of the books appear on any offering they sent me. . This seems like an attempt by this company to cover up its own mistake. Their mistake caused my bank account to bounce a check to another company. They refused to reverse the charges immediately on my word that I will return the unordered books as soon as I receive their return label. This order does not even show up on my online account with them.If had I ordered it or it was my selection of the month it would be listed They say they have no records of what is ordered only what is shipped out ...ridiculous! I wrote to customer service four days ago and received no response...waited 30 mins on hold today, hung up on , called back and waited another 23 mins for customer service ...their refusing to reverse the charges immediately is not satisfactory ...I am disabled on a limited income...this is not good or fair service.Desired Settlement: Immediate reversal of the charges. I will return the books when their return labels arrive...I should not have to wait weeks for a refund when this is clearly their mistake.

Business

Response:

October 29, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

CROSSINGS BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

On review, our records show that we have no record of receiving responses from **. [redacted] declining the Featured Selections I, Saul / Waking up in Heaven. We automatically shipped these selections to her at the [redacted] address and applied the charge of $44.46 to the [redacted] Card on file.

As an accommodation, we have issued a credit of $44.46 to **. [redacted]’s [redacted] card. **. [redacted] may keep any books she receives, with our compliments.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I appreciate this gesture by the book club, I wish their customer service rep and supervisor had been more helpful. If they had I would not have felt the need to take this action.

Regards,

Review: I have been trying for several weeks to cancel my membership with this book club. My purchase requirement was filled long ago and I no longer need their services as I purchase all my book digitally now. However, they continue to ignore my requests and send me emails to "Respond to Your Featured Selection." Furthermore, they do not respond to any communication I send them. When I attempt to call, the service rep. puts me on hold as soon as I mention canceling my membership and then never returns to the phone.

For reference my Science Fiction Book Club account number is [redacted].Desired Settlement: I want my membership canceled and I want this company to stop contacting me.

Business

Response:

October 29, 2013

Review: Children's BOMC has once again sent my 1.) A bill for a book which I did NOT order or receive -bill received 11/14, said purchase was in 1/14. First time a bill has arrived, and then 2.) Shipped me another book which arrived this past week, again which I did NOT order. I did business with this company briefly in 2008. The contract was satisfied. In 2013 I unexpectedly began receiving a barrage of books from this company, and billing to follow. I had NOT been in contact for 4 years - had NOT initiated nor authorized any such order. I returned the book via USPS. After numerous phone calls to BOMC in which they repeatedly promised to correct the issues by "re-cancelling my account", but still receiving books after these calls - I sent an email on 1/20/14 with subject "Unethical Practice needs Correcting" to their customer service dept. I received an email back on 1/27/14 from a customer service agent named Kaitlynne G[redacted], in which she apologized for their "computer glitch" and which she stated "We've gone ahead and re-cancelled your account. You may receive one or two more club mailings, but you may disregard them. They were simply prepared in advance of your cancellations." After that point I did not hear from BOMC again - UNTIL this past month when I have once again received an unsolicited order and an accompanying bill.

This is Predatory Business practices, which I will also report to the Federal Trade Commission and the NC Attorney General's office. I specifically gave a CEASE AND DESIST command in my written 1/20/14 communication. This company persists in the illegal practice of Predatory Business. I will - ONCE AGAIN - Refuse this pkg with the USPS who will ship it back - will NOT pay an illegal bills they send me - and ask the Revdex.com to investigate and resolve this illegal activity.Desired Settlement: Stop Contacting me - Stop Sending me - products - Stop Billing me. CEASE AND DESIST!

Business

Response:

November 24, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

CHILDREN’S

BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

We have confirmed that [redacted]’s CHILDREN’S BOOK CLUB account has been closed with a zero balance.

Our records also show that [redacted] has an open and active DOUBLEDAY BOOK CLUB account. Please ask [redacted] if she would like us to

close this account as well.

We have removed [redacted]’s

name, address and email address from our solicitation lists. Please note that [redacted] will continue to

receive mailings from DOUBLEDAY BOOK CLUB until we receive her instructions to

close this account.

We regret that [redacted]

experienced difficulty in resolving her concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: I handle my mother's finances and she is the customer. Her name is [redacted] and her account # is [redacted]. She has received several mailings stating that owes the "Mystery Guild Book Club" $74.67. I have called three times to dispute the charges, as my mother to her knowledge has not received any books, nor does she recall ever signing up for any books. The letter states that she is delinquent, and therefore she has been reported to the consumer reporting agency named "[redacted]".

I called on 07/29/2013 and was told "[redacted]", a supervisor would call me back. She did not. I called again on 07/31/2013 and asked to speak with [redacted] (sp?) and was told she was in a meeting with every supervisor, but she would call me back that day. I called again on 08/09/2013. I gave up after not being able to connect the first 4 times I called on 8/9/2013, and finally when there phone system connected, I stayed on a line for 15 minutes and no human ever picked up the phone.

My mother does not owe Mystery Guild book club any money, and will not pay any money. My mother is 85 years old, does not read novels or mysteries and has not for many, many years. I am very concerned this may be a deceptive practice perhaps targeting the elderly.Desired Settlement: I need confirmation that this balance has been adjusted to $0. I can;t risk an impact on my mother's credit rating which would affect ionsurance costs and other financial matters.

Business

Response:

September 6, 2013

Review: I logged onto my account to decline my featured selections, and could not access my previous order history nor my featured selections. I then called the company and told them to cancel my membership. They said it was cancelled, and that I would not be billed any more for my featured selections. I then emailed the company to cancel my membership. One week later, I was billed for a featured selections on my credit card. I have called the company three times, and been on hold for over 30 minutes each time. I have sent numerous emails, to no avail. I have tried to go on line and delete my credit card number, but the their system won't let me delete the credit card. I am still able to log on to their membership site, and my account is still active. When I click on featured selections, nothing comes up; therefore, I can't decline the featured selection, and am still on track to be receiving the books and having charges billed to my credit card.Desired Settlement: I want my membership cancelled immediately, and my credit card information removed from their system. I want a refund of the $38+ dollars they charged to my credit card. I want a written letter stating this has been done. I want this done immediately!

Business

Response:

August 29, 2013

Review: I have been a customer of the Literary Guild for years. I fulfilled my purchase commitment a long time ago but have continued to periodically buy books from them. In March 2013 I ordered three books from the Literary Guild. However, I was living in [redacted], was offered a job in [redacted] and had to move asap. The books had not yet shipped and I notified the Literary Guild immediately that I needed my delivery address changed before shipping. I received no response. They shipped the books to the wrong address anyway nearly a week after I gave them the new address. They had plenty of time to contact the shipper and change the address. After receiving shipping confirmation I learned that they were shipping through the US Postal Service. I contacted USPS informing them that the Literary Guild had given them the wrong address. However, I had filed a new forwarding address for my mail with USPS and the package should still have arrived at my new address. I did not receive it and shipping confirmation on the USPS website showed they delivered it to [redacted] instead of [redacted] I filed a complaint with USPS stating the package was delivered to the wrong address and received no reply and never got the package. I notified the Literary Guild THREE TIMES by email through their website that the package had not been received. They never bothered to reply and they are still billing me not only the $37.96 for books I did not receive but now they are adding late fees. My current bill is $40.96 for items I do not have.Desired Settlement: I am not paying for items I did not receive! I want this charge completely removed from my account and because I have fulfilled my commitment I want my membership cancelled. I fulfilled my commitment and after this experience I have no intention of buying anything from them again. Thank you.

Business

Response:

April 24, 2013

Review: I purchased 6 books from this company on 12/2/2013 for the total $38.97. I received all but one book called "Princess on the Run". I have been emailing the company since mid-December letting them know that this book was missing from the shipment and when should I expect to receive this book, it was a Christmas present. First, I was told 12/14 there was a problem w/their system and to be patient. Second response 12/16 was they were currently processing the book and sorry for inconvenience. Third response 12/27 was they were experiencing a slight delay in shipments. Fourth response 1/6/14 was that the book was included in my first shipment. [redacted] in Customer Service has been the one responding to me. I am very unhappy with their customer service and that I did not receive the product I purchased. Please help! Thank you.Desired Settlement: I would like my money refunded.

Business

Response:

January 24, 2014