Bookspan

Review: Doubleday Book Club wants me to pay $97.97 which I don't owe.

I don't think they have been crediting me with all the checks that I have sent as payment.

Doubleday Book Club

PO Box [redacted] Harlan, IA [redacted]

###-###-####

www.doubledaybookclub.comDesired Settlement: Unspecified

Business

Response:

December

18, 2014

RevDex.com

1337

N. Front St.

Harrisburg,

PA 17102

Re: Revdex.com Complaint ID #[redacted]

DOUBLEDAY BOOK CLUB Account #[redacted]

[redacted]

Brownstown, IL [redacted]

Dear

[redacted]:

I

am responding to the inquiry your office forwarded for [redacted].

We

have reviewed [redacted]'s DOUBLEDAY BOOK CLUB account. Our records indicate we have received the

following payments from [redacted]:

Review: Starting on July 9, 2014 I have been contacting Double Day Bookclub to request that erroneous charges on my account be corrected and that my membership be cancelled. I sent several emails and on September 3 I received an email that they were "forwarding my email to the appropriate department for consideration". I never heard from anyone. I located a phone number for Double Day Bookclub and called on October 3 and spent 30 minutes on hold (they do not have a phone number listed on the website or any of my invoices). I finally talked to a woman and explained I was being billed for books that I did not order or receive and that I had asked that my membership be cancelled. She agreed that it was an error and that my membership could be cancelled. I requested that something be sent to me showing that my balance with Double Day Bookclub was zero dollars. Instead, 3 days later, I received via mail a past due bill for the erroneous charges I have been trying to get cleared up. I gave them 6 chances to correct these issues before I contacted you but enough is enough! Its been four months and I don't believe I should have to deal with this any further.Desired Settlement: I would like my account balance to be corrected to zero and a statement showing that. I would also like my membership to be cancelled.

Business

Response:

December 17, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted]

that her DOUBLEDAY BOOK CLUB account has been closed with a zero balance. [redacted]’s

outstanding purchase commitment has also been waived; her account was marked as

“commitment complete.”[redacted] may receive

up to two additional mailings from the Club; she may disregard them as they

were already in process prior to closing her account.We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: I previously ordered books from Mystery Guild. I completed my requirements a few years ago & at that time I told them to cancel my membership & to stop sending me the "Featured Selections." I stopped receiving the shipments but did continue to receive e-mail offers from them. I suddenly received a shipment from them in October and another shipment within a week of the 1st one. At that time, I contacted Mystery Guild via their online e-mail form; I informed them that I had canceled my membership long ago, that I would not pay for the books and if they want them returned that they needed to send me a pre-paid shipping label. I alos told them that if they did not remedy this quickly, I would file complaints with the Revdex.com & MN State Attorney General's Office. I received no response. Then, at the beginning of November, I received a 3rd shipment. I contacted them again via their online e-mail form that if they did not respond to me within 48 hours, I would consider the books already shipped to me along with any further shipments to be mine, free of charge. I still have not heard from themDesired Settlement: 1.) Membership "Cancelled" (As stated above, I had previously cancelled a few years ago and am not sure why I suddenly started receiving shipments again other than that they are attempting to scam me.

2.) I will NOT pay for the books that I have received or any further shipments. If they want their books back, they can provide pre-paid shipping labels to me within 14 days from today (11/30/14) and I will gladly ship them back. I will otherwise consider them my property free of charge.

Business

Response:

December 16, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID #[redacted]

Sarah

L. Dvergsten

MYSTERY

GUILD BOOK CLUB Account #[redacted]

[redacted]

Duluth, MN [redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted] that

we removed the balance from her MYSTERY GUILD BOOK CLUB account and closed the

account with a zero balance.

[redacted] may keep the books

she received, with our compliments.

In addition we have also

removed [redacted]’s name, address and email address from our solicitations

lists.

We trust this resolves [redacted]’s

concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: Dropped out of this DVD club over a year ago when relocating to another state.

On August 29, 2014, the Book Division charged my bank account for $44.46 for books that I did not order. In fact, I have had no contact, emails or direct mail in 2014. I refused the books and contacted them via phone. They finally agreed that we were in fact not an active member and agreed to credit the bank account when the refused shipment was received. Six weeks later and the account has not been credited. In fact, they now tell me that the issued a credit to the Columbia House account which they admit is closed. I want the $44.46 debit to my bank account reversed.

Now, I have received two shipments from the DVD division and debits to my bank account for $25.94 on 9/17/14 and $25.44 on 10/12/14. Same story, No authorization to send. When we were acrive in 2013, we NEVER had them ship without prior authorization. Columbia House Agrees that the membership are cancelled on the phone, yet continue to ship DVD's on a monthly basis and charge my checking account. All shipment are refused, but the charges remain. I want the shipments to stop and for the charges to be reversed.

The account information on the last refused shipment received today and another charge for 25.44 is #[redacted] and #[redacted]#Desired Settlement: Stop all unauthorized shipments and charges. Credit all charges made to the bank account for the shipments starting in August 2014.

Business

Response:

December 2, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].With regard to the COLUMBIA

HOUSE DVD CLUB account, our records show that we charged [redacted] for 3

shipments: March 17, 2014 for $6.47,

September 14, 2014 for $25.94 and October 4, 2014 for $25.44. The $6.47 remains as a balance on the

account; we have credited that amount to [redacted]’s Club account. We applied refunds to [redacted]’s credit

card ending in [redacted] for the remaining charges on October 20, 2014 ($25.94) and

October 15, 2014 ($25.44).With regard to THE LITERARY

GUILD account, our records show that we are processing a credit in the amount

of $44.46 to [redacted]’s credit card ending in [redacted] for a Featured Selection

shipment. Prior to the closure of [redacted]’s account, we shipped another

Featured Selection to her. We have issued another credit to [redacted]’s credit

card in the amount of $49.46. If [redacted] has received the selection, please

let her know that she may keep it with our compliments.We have now closed both Club

accounts with zero balances. [redacted]

may disregard any communications she receives from the Clubs while the account

closures are in process.We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: Order August 2013 for $103.94. Shipped, cost was $140.92. Book returned for $20.99 credit. $140.92 paid by [redacted] December 2013. Still being billed.

Order August 29, 2013 for $103.94. Finally shipped at $140.92. Wrong book returned for $20.99 credit. I gave up trying to get the original $103.94 order price and paid entire $140.92 through [redacted] on December 27, 2013. I owe nothing and should have a $20.99 credit. I continue to be billed in November 2014 for $119.93. Repeated e-mail inquiries assure me don't owe and have credit but on-line account shows owing $119.93. Supervisors at help # (11/8/13 -- Katharine; 6/26/14 -- Candy H[redacted]; 9/12/14 -- Lisa H and Dillon M[redacted] assure will be taken care of within week. I just received another bill, October 7, 2014, for $119.93 from [redacted], IA [redacted]. My account is [redacted]. I just wanted my account cleared and the $20.99 credit. I NOW would like a full refund of the $140.92. This has gone on way too long. I have tried by e-mail and telephone to get it resolved, each time being assured it is fixed. Not so. Please, please get my account cleared. I will require documentation that it is cleared.Desired Settlement: I want a complete refund of my $140.92 and my account cleared. The original order was $103.94. I was NEVER able to get the amount corrected and overpaid to get it out of the way. AND I still keep getting bills.

Consumer

Response:

Dear [redacted],Thank you so very much for continuing to monitor my complaint with Mystery Guild (Direct Brands, Inc.).This is to officially notify you that Mystery Guild has refunded the entire $140.92 to my [redacted] account, which has in turn credited my credit card. This is wonderful and I appreciate it. This takes care of the first part of my requested settlement with them.As to the second part, to clear my account, that still has not occurred.When I log in to my on-line account with Mystery Guild (Account No. [redacted]), they are still showing I owe $119.93 which is incorrect. I actually owed -0- after my $140.92 payment through [redacted]. When I returned an incorrect book, they did credit me the $20.99, which they believe left me owing $119.93 when I had paid the full amount and should have a credit on-line of $20.99 for my next order. Of course, their refund satisfies all the owes and credits, and my account should now show -0- owing.I hope this is not too confusing, but basically, I need my on-line account to show I owe nothing. Mystery Guild's last bill to me dated November 7, 2014 for the $119.93 threatens to begin adding service fees for my not paying. It would also be great if they could notify me in writing that I owe nothing.I really do appreciate your assistance in this matter which has been ongoing since my original order on 8/29/2013.I look forward to hearing from you.

Business

Response:

December 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

MYSTER

GUILD BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

As noted in [redacted]’s

December 1, 2014 update to her complaint, she has already received the $140.92

refund we applied to her [redacted] account.

This will confirm that we

have removed the $119.93 balance from [redacted]’s MYSTERY GUILD BOOK CLUB

account.

Please advise [redacted]

that we also sent a separate letter to her confirming the above.

We trust this resolves [redacted]’s

concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: I was a member of the Black Expressions Book Club. I met all of my membership obligations and purchaseses within my contract time. At the end of the contract I did not renew my membership, and unsubscribed to the email notifications. Since that time they have debited my account 3 different times. The most recent being March 31, 2013 for $ 43.46 Each time, I contact them via e-mail because they have no one on one customer service, asking them to credit my account, which they do after about 10 days, I should not have to deal with this inconvience. I let them know that I was unhappy with them and that I would be contacting your offices.Desired Settlement: I would like for them update all information regarding my past membership. I should not be on their listings for anything, let alone debiting my account

Business

Response:

April 9, 2013

Review: I have belonged to the Literary Guild for many years. Original contract stated books at 50% off publisher's pricing.

Now I am told that has changed to 36% instead of 50%. I signed a contract with them and I cannot duck out of that contract, so why can they?

Literary Guild did this before on their free shipping policy. I contacted Revdex.com and they were kind enough to ensure I still have my free shipping. But now this increase in pricing really kinda cancels that out, doesn't it!!

Again, if I can't reneg on a contract, why should they be able to?

Your help is very much appreciated.Desired Settlement: I feel I should still get the 50% off prices, since that is what was agreed upon when I joined.

Business

Response:

April 3, 2013

Review: I have been billed erroneously 3 times in the past month for 37.17. I was able to get the first two charges resolved despite attempts to tell me I was mistaken on the part of the customer service department. There has been no reply to my attempts to contact customer service regarding the third charge. I also now cannot access the link to decline a shipment, which it is in my rights according to the terms of my account to do. This will likely lead to another charge and require me to return a shipment for a partial refund. They changed their website and made things more difficult to find.Desired Settlement: I would like a reversal of the charges and a cancellation of my account. This is unacceptable.

Business

Response:

July 31, 2013

Review: I signed up for One Spirit Book Club on July 15th. I gave my credit card info and was charged $13.46. I received an email on the 20th that my books had shipped with an estimated delivery date of the 26th. I never received my books on the 26th and was told by two customer service reps that they would be here by the following Monday. I was upset because I had no way to track my purchase except to use a site called packagetracker.com which is not any type of reputable shipper that I have ever heard of and was told that One Spirit ships through USPS. I contacted USPS on the 28th to find my missing package and was informed that they do not have my package. So I contacted One Spirit member services again and was told by another agent that they use a third party courier service and that that service had lost my package. The service rep placed a replacement order for me at no additional cost on the 28th, because their courier had lost my original order that I had already been charged for on the 15th. She stated that it would take 24 hours to process my order and that it would be delivered in 7 to ten business days from the day I placed the order. I checked the status of my order online on the 30th and saw that it was still pending so I contacted customer service again. They told me that my package had shipped. I never received an email with tracking information and my account showed that the order was still pending. So I contacted them again today the 1st of August, 20 days after I placed my original order and 20 days since they charged my credit card. I wanted to know what the status was of my package and was again given the run around. I asked to speak to a Supervisor and a man named Brian came on the line. I explained the situation to him and told him that at this point I want my shipping refunded. I told him that I know they use a third party courier service and that is who lost my original package. He lied to me and told me that they do not use a third party courier service and that it is company policy not to refund shipping and that I just wanted free books and that is not going to happen. I was extremely upset at this point and said some choice words to him and asked to speak to his supervisor and was told that someone would call me back in 24 to 48 hours. I was not satisfied with that so I called back. Another Supervisor told me that they would credit my one spirit account the shipping. At that point I asked to speak to a manager to file an official complaint against Brian for lying to me, basically calling me a liar and a thief. A manager got on the phone and promised to review the recordings and the notes and stated that he would get back to me by the end of the business day. After waiting all day long for a call back my husband told me just to cancel the account and we ordered the books from Amazon. I called customer service again today and was placed on the phone with yet another supervisor, Ms. Jackson. . I again explained the situation from beginning to end. I told her was even more upset by the fact that the manager never called me back as promised and she asked who it was. I said I did not know but it was a man. She said "why does it have to be a man? are you saying that because I am a woman a man must be over me?" Way to start a conversation off on the right foot with an already aggravated customer. What I wanted to do was to vent my frustrations about the way that the company has mishandled my situation, ask why after all the thousands of bad reviews on the internet for several years the company does not listen to people and make improvements to their practices and the way they treat their customers, and most specifically I wanted to know when I should expect my bank account to be credited the amount that the company owes me. I got a gamut of excuses for why they treat people the way that they do, a bunch of non genuine "I am sorry you feel that way" 's, and almost an hour of condescending twisting of words and arguing semantics. Finally I asked who I could contact directly to ask about my refund. She refused to give me the name of the company and gave me an address that I can write a letter to regarding my refund. I did inform her I was recording the phone call and that I do have a degree in the law and that I would be contacting every person on the complaint website who One Spirit has ripped off to file a class action lawsuit if I do not get my money refunded in a reasonable amount of time. Bottom line, I want a refund and I want it yesterday.Desired Settlement: I do not want to wait 20 days for a refund. I want them to push the button on their computer and refund my money NOW.

Business

Response:

August 27, 2014Dear [redacted]:I am responding to the inquiry your

office forwarded for [redacted].We reached out to [redacted] directly and informed her that

her order had been shipped. We offered

[redacted] the option of keeping the books free of charge. We have refunded

$13.46 to [redacted]’s credit/debit card for this enrollment order.We have closed [redacted]’s ONE SPIRIT BOOK CLUB account with

a zero balance.We regret that [redacted] experienced difficulty while attempting

to track the shipment of her enrollment order.

We trust this resolves [redacted]’s concerns.You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected],Kaitlynne GCorrespondence Specialist

Review: I am being pressured to buy product I do not want. I did purchase books on11/04/10...paid on 12/28/10 under acct number [redacted]. I did not find any more books to my liking and also sent an email stating I felt forced to purchase from a very limited selection this company sent to me in the mail pressuring me to make a selection because my contract was coming to an end. I also stated I was on a very tight budget and wanted to let out of this commitment. I did make a selection under distress, only to have that order canceled in December 2012. I spoke with someone in customer service last month and I was told I could make any selection on the website, call back and they would take my order and money over the phone. I do not want to do any more business with this company.Desired Settlement: I want to be let out of this commitment to purchase more books from this company and to have the threatening letters stopped. They never responded to my email. They have been unwilling to work out an agreement that is acceptable to me, except to take more money from me for a product I do not want. I want the balance of a "contract charge" and late fees removed from this account.

Business

Response:

April 9, 2013

Review: They misrepresented themselves:

1. claiming to take [redacted] - I've had nothing but issues having every single order paid through [redacted] 2. books being out of stock but no one mentioning it - my initial enrollment package, I ordered a book that was out of stock and it didn't even show on the invoice, and also my most recent order had a book out of stock that I was not informed of until I inquired about its status.

Also, my enrollment package was also wrong. I was promised 4 books and a tote bag. I received 3 books and a tote bag. One of the books was not the one I had ordered. I had to send an email to get a return shipping label or return it at my cost. I was told one book they couldn't get. I substituted another. The 4th book, was out of stock, no one told me until I called to find out where it was, they said they were going to order more and they would send me one. I have never received it.

Horrible customer service:

1. sent numerous emails regarding issues with my membership that were not answered in a timely manner; issues in the email were not addressed and apparently the emails are not logged onto my account

2. calling customer service they cannot see any information (see above) nor were responsive to any concerns I brought up. I felt they were rude and dismissive of my concerns and feelings.Desired Settlement: I don't feel they have fulfilled their end of 'the contract' so I want to be released from the remaining purchase required on my end of 'the contract'.

Business

Response:

December 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

CRAFTER’S

CHOICE BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted] that

we have adjusted her account balance to reflect the [redacted] payment she has

made. Also, this will confirm that we

have cancelled [redacted]’s membership.

As an accommodation, we would

like to provide [redacted] with the 4th book she selected during

enrollment at no charge. [redacted]

may call me directly at ###-###-#### to place her order. If the book [redacted] originally selected

is no longer available, she may choose another book. Once the order has been processed, we will

close [redacted]’s CRAFTER’S CHOICE BOOK CLUB account.

We certainly regret that [redacted]’s experience with her order and our Customer Service representatives

was unsatisfactory; we trust this resolves her concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I belong to BOMC2, a book-of-the-month club that is a subsidiary of Direct Brands. For the past two months, the company has charged me for books that I have not received. I have tried to contact Customer Service, but have received no response. The company's [redacted] page ([redacted]) has messages from dozens of people who are having the same problem.Desired Settlement: I would like a refund of the money BOMC2 took from my [redacted] account.

Business

Response:

November 26, 2013

Review: I Sent back books that I didn't order back in November and they are trying to get me to pay for them. Which if I had them I would gladly pay. But I sent them back and I have told them and they continue to bill me for them.

Product_Or_Service: Two BooksDesired Settlement: DesiredSettlementID: Other (requires explanation)

Just that they would admit that I have sent them back and stop trying to bill be for something that I dont' have.

Business

Response:

June 26, 2014

Review: I RECEIVED BOOKS FROM THE MYSTERY GUILD BOOK CLUB WHICH I DID NOT ORDER. I WAS CHARGED $61.43 FOR THESE BOOKS BEFORE I EVEN RECEIVED THEM. I CALLED THEM AND THEY SAID WHEN YOU GET THE BOOKS RETURN AS "REFUSED" TO SENDER AND THEY WILL REFUND MY MONEY. WHEN I RECEIVED THEM I TOOK THEM UNOPENED TO THE POST OFFICE. THE POSTAL WORKER GAVE ME A RECEIPT WITH A LABEL NUMBER IN CASE THEY SAY THEY HAVENT RECD. THEM. I CALLED MYSTERY GUILD FOR THE FIRST TIMEON oCTOBER 21ST. tHEY STATED THEY HAD THE BOOKS AND WOULD CREDIT MY ACCOUNT. I GAVE MY CREDIT CARD NUMBER. IT WAS NEVER CREDITTED. I CALLED AGAIN ON 11/7 AND A [redacted] STATED THEY CREDITED MY [redacted] ACCOUNT ON 10/10TH. I CALLED [redacted] AND NO CREDIT WAS APPLIED. I CALLED MYSTERY GUILD AGAIN AND AGAIN THEY TOOK MY CREDIT CARD NUMBER AND STATED IT WOULD BE CREDITED WITHIN 48 HOURS. IT WAS NEVER CREDITIED.I FILED A DISPUTE WITH [redacted] BUT THEY STATED I NEED TO DEAL WITH THEM MYSELF!!THE NUMBER I HAVE CALLED WAS ###-###-####. MY ACCOUNT NUMBER AT MYTERY GUILD IS [redacted].Desired Settlement: I WOULD LIKE THE $61.43 THAT I PAID REFUNDED. THEY HAVE THE BOOKS AS THEY STATED MANY TIMES..THEY OWE ME THE MONEY. IT CAN BE IN A CHECK, CREDIT CARD CREDIT . I HOPE YOU CAN HELP ME, THEY HAVE BEEN VERY HARD TO REACH AND NEVER FOLLOW UP ON WHAT THEY PROMISE ME.

Consumer

Response:

--------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sun, Dec 1, 2013 at 11:56 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Mystery Guild Book Club has refunded my credit card for the $61.43. I thank you so much for helping me get this resolved. Have a wonderful holiday season!!

Have a great day![redacted].

Review: Beginning in February 2014, I started e-mailing this company to ask if they would close out my account. I e-mailed them EVERY SINGLE MONTH through their website as their customer service representatives lied about cancelling my account every single time I called. I never got e-mails back, my account was never closed. I have now taken my debit card off of their website 5 times SINCE March 2014. They just placed a fraudulent charge of $45.46 on my debit card for a purchase I DECLINED. The company refuses to practice like an honest business should and has now reverted, clearly, to ignoring cancellation requests, ignoring close account requests, and has just started charging people money.Desired Settlement: I want my money refunded to me. They owe me $45.46 that they took from my account, without my permission, and against my express wishes. Furthermore, I want an apology from this company for all of the time and hassle they have put me through.

Business

Response:

December 17, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Please assure [redacted] that

we have issued a $44.46 to her credit card ending [redacted]. We have also closed her LITERARY GUILD BOOK

CLIUB with a zero balance. We regret that [redacted]

experienced difficulty resolving the issues pertaining for her Club account.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: I did not order from the good cook. They sent me books years ago and I paid for them once. I wrote them and told them to stop. They continued to send me books despite my request. I contacted the post office in [redacted], VA and told them to send them back I would not accept. This was in 2010. We then moved to [redacted], VA. About a year ago they books started coming again. I wrote them, filled a complaint on their website. I talked to the postmaster in [redacted] to see if they could just send them back and they have sent some back before delivery but their are others that continue to come to my home every couple of weeks. I have attempted to call them multiple times and have been on hold for up to two hours and their is no answer. They sent me a bill on the books that I returned. I never open the package, I just always return them. They will not leave me alone. My account # is [redacted].Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to never contact me or send me another book again. The so called bill they sent me is not valid. The post office has proof of the books that have been sent back. Each package has an notice to return to sender and do not resend.

Business

Response:

September 2, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

THE GOOD COOK BOOK

CLUB Account #0[redacted]

[redacted], VA [redacted]

Dear [redacted]:

I am responding to the inquiry your

office forwarded for [redacted].

Please assure [redacted] that we have removed the balance of

$169.88 from her Club account and closed the account with a zero balance.

We have also removed [redacted]’s name, address and email

address from our solicitation lists. [redacted] may disregard any further mailings she may receive from Club.

We trust this resolves [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Review: Double Day Book Club and I had a agreement four books for 99cents and I could not cancel until I fulfill a five book obligation , this was back in June of 2012, I have bought the book I needed to fulfill this contract we had a issue with them going into my account before when I had went online and cancel not to receive any of the book titles they had suggested for my reading but they sent the books out anyway and charged my account this resulted in them refunding the money back into my account . but they not refund all of the books I return to them. so complaining to them left me not satisfied, but the contract at that time was fulfilled and I let it go. thinking I am done with them after they sent me a letter informing me of all of the refund that I had received. I was taken off the automatic delivery list per my conversation with the said to manager, that at the time the y had disconnected the request system for online request and that I would not receive any book least I went online to request them .I did not have to receive any books unless I requested them. I have not requested any books from them and this is since February of 2013 now they have gone into my account here again after four months and taken money from my account and is telling me they would refund the money this without my permissions I would like very much for these people to refund those moneys back into my account and to leave me alone. this was an unfair practice has cause me a hardshipDesired Settlement: DesiredSettlementID: Refund

$69.39

Business

Response:

July 19, 2013

Review: Company continues to send unwanted merchandise; agreement fulfilled in 2006; company suddenly began resending books 6 years later stating they forgot to send two more books. Company was ordered to cease and but continue to send unwanted merchandise which has been left in the open for anyone to steal at my address. Company continues to send invoices and bills for merchandise that either has been refused; returned; or stolen from doorstep.Called in November upon first invoice and books that were refused, called again in May 2013, called again in June 2013. Was told we must pay for everthing because they said so and it was our duty to support their product.Desired Settlement: Stop all correspondence to the address, remove from mailing list, credit account as were told company was going to do which they refuse to do now. Everything including invoices will be refused and returned to sender.

Business

Response:

June 26, 2013

Review: Hello,

I ordered an introductory shipment from The Literary Guild on August 23, 2014 signing up for a deal where I would get x amount of books in an introductory shipment and then I would have to fulfill an agreement by buying a few more books. Now, I understand that the company used to be called Book of the Month Club and there was some big transition. However, today is November 3. 2014 and I still have not received anything. That being said, I did call two times and was told the first time that the "introductory shipment" can take 4-6 weeks. Furthermore, at first, they couldn't even find my account. I sent them an emails several weeks ago, they responded with that a status update is "not available" at this time. I sent one more email two weeks ago and was told again that an update is "not available" again and that I was urged to reapply through the site. I emailed back and said at this point, if they can't even provide an update, I would like a refund of approximately 15.00 that I paid for that introductory shipment. I have not heard back yet and I noticed in my agreement that if the member cancels, I will be charged for the books I didn't buy in order to fulfill my agreement. That hasn't happened yet, but I would like to avoid more charges. I can't even get an update after 10 weeks. Any help is appreciated.

Business

Response:

December 15, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].Several months ago, we

experienced a systems issue that affected our new member enrollments, including

[redacted]’ enrollment. [redacted]

will receive – if she has not already received – an email from THE LITERARY

GUILD regarding her enrollment.If [redacted] still wishes to

become a member of THE LITERARY GUILD, we encourage her to re-enroll through

our Club website (www.literaryguild.com). We’re sure she will enjoy the many benefits

our Club has to offer.Please assure [redacted] that

we never charged her credit card for her enrollment order. On August 23, 2014, we placed a

pre-authorization on the card which has expired. Since we never established a

new Club account for [redacted], she does not have any Club purchase

commitment to fulfill.We trust this resolves [redacted]’ inquiry.You may contact me at ###-###-####

with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your help!

Regards,

Review: They sent me books I did not order. I had sent them the decline notice (that they provided), but they sent the books to me any way. The took the funds out of my account on a Friday and they did not send the books out until the following Monday, and again I had declined these books per there policies. Now it has been over 6 weeks and they can't tell me which department my money is at, at any given time. Each time I call the person I speak with tells me something different, i.e. well it's on it's way to this dept. or that dept. But they still would give me the $45.00 they took out of my account. So, speaking with a Supervisor yesterday she informed me that I have a credit balance. I took care of the credit balance by ordering enough books to cover the amount of the credit balance, but checking my bank account, they now have run the charge for the books, not once, but twice. So now I have (2) two charges being processed in my bank for books that should of been under a CREDIT balance. When I called the company, they told me that to get my money back I have to go thru there process, and again I am coming up on almost 2 months waiting for a refund of money they should of never taken from my account to being with. So now they have almost $133.00 of my money and I have NO product.Desired Settlement: I get ALL of my money back and the books they owe me and CANCEL this membership NOW.

Consumer

Response:

CID: [redacted] Date Filed: 9/23/2013 11:30 AM

Complaint Detail

Revdex.com ID #[redacted] - This is an update of a case already on file, ID # provided. I spoke with Double Day Book Club today 9.23.2013 regarding charges they are putting to my bank account. They will not refund my Credit balance but they keep accessing my account and now have $131.86 of my money and have not sent me any products and I have been waiting for a credit balance of $44.46 to be refund for almost 2 months. But they keep taking either $43.96 or $43.46 or both weekly without sending me any product. Please help me get my money back and cancel this membership.

Desired Settlement

All of my monies returned to me and cancel this membership. If I have any bank fees due to them taking money out of my account they must pay this as well, the trouble and heart ache they have caused me. They need to be made to stop cheating people!

Desired Settlement: Other (requires explanation)

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Sep 20, 2013 at 9:47 AM

Subject: Update ID#[redacted]

To: "[email protected]" <[email protected]>

Good Day,

I filed a complaint with the Revdex.com regarding Double Day Book Club. This is just an update on there activity with my checking account and trying to get more money without authorization and not providing the product. On 09/19/2013 Double Day tried to get $43.96 from my account, this is the 3rd (Third) time they have tried to access my account regarding a order. They are still holding $44.46 of my money that should of been refunded back to me, but after 7 weeks I still do not have my money and no product. I spoke with customer service at Double Day on 09/19 and asked why they are accessing my account, they told me to pay for an order I placed. I did inform them that I have a credit balance and they told me "O yes you do". Again this is the 3rd time they have tried to access my account while the books that I ordered should of been covered with my refund. So now 7 weeks later they still have control of $88.42 of my money and I still have NO PRODUCT.

Thank You,

Business

Response:

October 1, 2013

**. [redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

Doubleday Book Club Account # [redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for [redacted]. [redacted].

I spoke with [redacted]. [redacted] on September 27, 2013. Per our discussion, I have processed a check in the amount of $87.42, which consists of refunds in the amounts of $43.96 and $43.46, as requested by [redacted]. [redacted]. I informed [redacted]. [redacted] that the check may take several weeks to arrive. [redacted]. [redacted] was satisfied with that time frame.

[redacted]. [redacted] had asked for a few shipping labels to return some of the books she had received, however, I asked that she keep the books, with our compliments.

[redacted]. [redacted] confirmed with me that everything else had been resolved to her satisfaction and, once she receives the refund check, all of her issues will have been addressed.

The refund check was processed on September 27, 2013, the same day as our conversation. I called [redacted]. [redacted] back to inform her that the check had indeed been placed in the system and was being processed. During that conversation, [redacted]. [redacted] reconfirmed that she was satisfied with the resolution.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Special Services

Email: [email protected]

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Dec 5, 2013 at 11:49 AM

Subject: Double Day Book Club

To: "[redacted]" <[redacted]>

Good Day [redacted],

Thank you so much for letting me know that you were not receiving my emails.

I spoke with [redacted] @ [redacted] regarding this matter and the refund of my monies. He assured me on Sept. 27th, 2013 that a check would be processed that day and I should receive my refund within 30 days. Well now it is 70 or so days and I still have now received my refund. I have a # for [redacted] and have left 10 messages, with no return call back. This company should not be allowed to do business like this, they take your money and then a week later send you something you did not order or want, then they won't refund your money back to you. So now I have been trying to get my money back for almost 6 months now and still they have my money. There must be something else I can do regarding this matter, other then just sitting back and hope they send me my money. I have had problems with my bank and over draft fees due to them taking money out of my account on a daily basis until at one time they had almost $200 of my money and I have no product. Thanks again for your help!

Have a Great Day,