Bookspan

Review: This company insists on sending me automatic shipments without my prior approval. I have fulfilled my purchase requirements with them. I've cancelled my membership with them, but they talked me into joining again, if they stopped the automatic shipments. I received another unauthorized shipment again today & they charged my [redacted] account for it. I tried to delete my charge account information from their website, but their system won't let me do it. They are holding me hostage to their shipping whims!Desired Settlement: I want to return the unauthorized book shipment & I want the charge deleted from my [redacted] account.

Review: I ordered a book in July. I was charged for it. I never received it. SFBC's web site says order is "processing". I have tried 6 times over the last 3 weeks to send an online inquiry to SFBC customer service. Each time, I get a message saying that customer service is not available and I should try again later.Desired Settlement: I either want my money back or the book delivered. I also want an explanation about why the "customer service" contact does not work. I have been a loyal SFBC customer for MANY years and have purchased over 100 books from them. I will not be using them again unless they satisfy my complaint and fix the customer service function.

Business

Response:

October 31, 2013

Review: Approximately nine years ago I joined Crossings Book Club. I lived in [redacted] Indiana. After I met my purchase agreement I decided to cancel my membership due to financial reasons. I followed the procedure listed and wrote "Cancel" on the invoices that I was to mail back in to the company. However, that didn't work. My account wasn't canceled and I was mailed books I didn't order. It took time, but I paid for those books. Again, I canceled my order. This time I mailed back an invoice with "Cancel" written on it. I also mailed a letter cancelling my membership. I believe I also canceled online. But... again my cancellation request was ignored and I was sent a bunch of books. Returning the books was to be at my expense. That was a clear violation of the cancellation procedures listed. Even after all these years, I am being harassed by [redacted], a debt collection agency, for the money for books I didn't order and were sent AFTER I cancelled my membership to the club. A lawyer says I can contest this, but stated that filing a complaint with the Revdex.com to have this looked at should be my first step. If following THEIR steps to cancel my membership didn't work, then the liability for this debt is on them. I should not have to pay for a debt that I didn't create and tried more than once to avoid by not only following their procedures but also writing a letter requesting my membership be cancelled. I also think that the policies for cancelling membership need to be easier. Obviously, no one looked at "Cancel" on the invoices, or read the letter written. It's a scam to send books that weren't ordered and then force "Members" to pay for them, even if they declined the selections or cancelled the memberships entirely. Thank You.Desired Settlement: I want them to take this debt off my credit. Technically, I requested that my membership be cancelled several times, and ended up having to pay for books I didn't order once. I don't feel it is right to have to pay again. It wasn't financially feasible for me, which is why I cancelled the membership. It also wasn't financially feasible for me to pay to return the books shipped. I won't request the money I paid back, but I would ask that the amount [redacted] keeps billing me for be dropped and my credit cleared of these charges.

Business

Response:

October 22, 2014

[redacted]

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

We are unable to locate a

CROSSINGS BOOK CLUB account for [redacted] with the information provided.

It would be helpful if [redacted] would please provide us with any previous addresses or names that she may

have used. If the account appears on [redacted]’s credit report, please ask her

to fax a copy of that section of her credit report to me at ###-###-####.

As soon as we receive

additional information, we will undertake further research regarding [redacted]’s inquiry.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: I ordered 4 books from this company and finally received 3 of them but not the fourth one. I have sent them 3 emails and received no response. I want to know where the book is and if it hasn't shipped I want to cancel my order. I also want my membership cancelled but they have no options to do so and no phone number listed.Desired Settlement: If it hasn't shipped I want to cancel. An email confirmation my account is cancelled also

Business

Response:

September 16, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

CHILDREN’S BOOK OF THE MONTH CLUB

Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

The item [redacted] ordered

via our website on August 27, 2014, Maleficent, is

currently on back order. As requested, we have cancelled [redacted]’s

order.

We

have also cancelled [redacted]’s CHILDREN’S BOOK OF THE MONTH CLUB

account. The account has been closed

with a zero balance.

We

trust this resolves [redacted]’s concerns.

You may contact me with any questions at ###-###-####, or at [email protected]

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Review: I got a call from a colleccion agency( [redacted]) saying I owe Double day book club $18.I told them it has been years since I have done buissiness with them and if I owe money I need to see an invoice and they say they have sent me many and they refused to send me another.I would like to resolve this problem but it seems to me that they do not want to cooperante, and they were very rude.Desired Settlement: I want to see the invoice and maybe come to an agreement with the company.

Business

Response:

July 30, 2013

Review: I receive a $78.00 bill from [redacted] on July 27, 2011 I received a letter claiming that I owe $77.76 From Columbia House.

On 16/27/2011 I receive a bill for $78.00 from [redacted], asking me to pay $77.76 that they said I owe to a Columbia House Accoun. I call the number on the letter, wich it say that I have 30 days to dispute. I call right away to ask for what is that I was owing. The person on the phone told me that they only collecting the money for Columbia house and they wouln't know exacly whan I owe for. I ask for a detailed information of what I was being charged and he said that he did not have that information. I e-mail them a few times even after the 30 day period asking for the information on what I suppost to owe. They never reply. I had a Columbia house account around 12 years ago and I cancelled pretty fast after I opened because they were sending me cds every month, on which I just wrote return to sender and put it back on the mail. The letter claiming that I owe was send probably around 6-7 years after the account was closed.Desired Settlement: I want my collection taken out of my credit report.

Business

Response:

June 24, 2014

Review: This company (rhapsody Book CLub) has been making withdraws from my bank account for weeks now. I have been dealing with their supervisor by the name of Kayleigh who promised me on several occasions that my card information had been removed from their data and that there was no way I would be able to be charged again, however, I have been charged TWO more times since my information was allegedly removed STILL! Their company has no idea where the charges are coming from as my items were paid for previously and the amounts do not make any sense. I have been waiting over one week for a refund of the original fraudulent charge and since then have incurred two additional charges, it has gotten so bad that I need to check my bank account every day and now need to go and just close the account altogether. Rhapsody has no answers.

Product_Or_Service: books

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am dealing with RHapsody to have my funds returned to me, however, their business needs to be examined. SOmeone in their company is taking random amounts of money out of my bank account that do not even correspond to items I have ordered. ALso, charges that show as pending will then later disappear from my account altogher, even though my balance never shows that money as returned. something fraudulent is going on in the company and they need

Business

Response:

September

17, 2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

[redacted]

RHAPSODY BOOK CLUB Account #[redacted]

/ DOUBLEDAY BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]:

I am

responding to the inquiry your office forwarded for [redacted]. Please

note that we contacted [redacted] directly via phone and discussed her accounts,

as summarized below.

Review: We received a bill in April 2013 from HomeStyle Books, stating we did not meet our contract agreement, and we were billed for two books. We paid $48.18, and the transaction was debited on 06/02/2013 from our checking account. The company sent an email for us to complete to get our two books. We mailed the order form in July 2013 and heard nothing further about it. We sent web inquiries in September and were told they had no receipt of order. We made phone calls the day after Thanksgiving (and after being on hold for >50 mins) were told we needed to fill out a voucher. We were told we would receive a voucher - it never came. We called in early December and asked for a manager to call us back - that call never came. We called in early January and were sent a voucher form by email. We were told they were unable to process our request over the phone (the only option given was the email voucher).

We received a mailing dated February 6, 2014 saying we could receive FOUR books free of charge and there would be no shipping charges. We completed the voucher and mailed it (this time with a tracking number). On Thursday, March 6, I discovered HomeStyle Books made an unauthorized debit of $52.98 from my checking account. This transaction remained pending until Wednesday, March 12, when my checking account was formally debited $29.99. I filed a dispute at my local bank on Thursday, March 13, which is still in process. We did receive THREE books (one was discontinued). I advised the company via email that we did not desire the fourth book and just merely wanted our $29.99 back. I spoke with a customer service agent on Wednesday, March 12 and explained the above events. I asked for a full refund of the $48.18 (originally paid last June) and the $29.99 debited from our checking account. I was told since the $48.18 was part of our "contract" that refund was not possible. If we provided proof of the order form to them, they would then refund the $29.99.

I scanned the relevant documents and sent them to the company to [email protected] as a .pdf file. I was told for security purposes they do not accept attachments on email and requested the documents be sent in the body of an email. I was able to convert the file to a [redacted] document and sent the information in the body of an email, as [redacted] and [redacted] enable one to do.

Today I received an email from them saying they only accept emails in text (not HTML) format. I sent a response stating I found it hard to believe that in the year 2014 a company does not accept attachments on email.Desired Settlement: I have stated to the company that a refund of $29.99 is an acceptable solution. However, because of the company's gross incompetence (in both processes and personnel) and the company's unauthorized debit of our account, I want the full $78.17 that we have paid this company. My wife and I have bent over backwards time and time again to follow their processes, and nothing is ever done correctly. We feel as though this is deliberate customer mistreat on the part of HomeStyle Books. This is the most incompetent and poorly run organization we have ever done business with. We want this YEAR-LONG nightmare to end. We would also request a formal apology from senior management in writing. This and $78.17 are what we want to settle this matter. Your assistance is desired and would be greatly appreciated.

Business

Response:

April 21, 2014

Review: In Nov. 2013, I recieved a bill from Black Expressions for hundreds of dollars. I had not ordered anything from them since the beginning of the year. I called and I was told the bill would be adjusted. Since that bill I have received bills and called to say that I never ordered or received the books in question. Finally, one agent informed me that they moved their warehouse during this time and the books may have been misplaced during the move. Again the bill will be adjusted. I recieved a bill last month that showed a charge of $106. 66 on April 2, 2014 and when I inquired about that charge in addition to not oweing the rest of the bill, I was informed that an ordered was placed and sent to another address using my account number. This time I was told my account would be adjusted and someone would call me.

So two days ago I receive another bill and the April charge is still on it and the usual outstanding balance is on it. I again called and the agent stated they will forward to the head office to review my account. I told her that I call everytime I received a bill and she informed me that there was only a few calls logged in.Desired Settlement: I want them to zero out my account and although I have purchased thousands of dollars worth of books from them in the past and enjoyed looking forward to next month to see what is out there. I want them to close my account and not contact me anymore. They do not have a honest company and to lose a customer because they are wrong. I say good-bye.

Business

Response:

December 3, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID # [redacted]

Cheryl

Foye

BLACK

EXPRESSIONS BOOK CLUB Account #[redacted]

[redacted]

Randolph, MA [redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted] that

we have removed the outstanding balance from her BLACK EXPRESSIONS BOOK CLUB

account. The account has been closed and

reflects a zero balance.

We have also removed [redacted]’s

name, address and email address from our solicitation lists.

We regret that [redacted]

experienced a delay in resolving her concerns.

You may contact me at ###-###-####

with any questions. You may also send an e-mail to

[redacted]@directbrands.com.

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [redacted]@directbrands.com

Review: I have been a member of the History Book Club for almost 30 years. Every time you buy s book you earn a bonus credit that can be applied to future purchases to buy books at reduced prices. About three months ago the Club re-designed its web site. The site is up but with no information on the amount of book credits in a member's account and a vague promise that the information will be posted in the future, until that time credits (I have about eight) can't be used. I wrote to the Club, there is no customer service phone number, asking when the credit information will be posted. Someone named Catie, no last name or telephone number replied by pasting generic information from the Club's web site with the same vague promise of future completion. I wrote back saying the reply was unsatisfactory and telling her if she didn't provide me a credible response I would contact you. That was on Sep. 3Desired Settlement: It as been about three months since the bonus program disappeared from the Club's website. I would like my Bonus Point information to be immediately available and usable. I hope they will listen to you.

Business

Response:

September 20, 2013

**. [redacted]

Revdex.com

1337 N. Front St

Harrisburg, PA 17102

Re: Revdex.com Complaint ID# [redacted]

History Book Club Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry your office forwarded for **. [redacted].

Our Bonus Points program is being revamped and upgraded. During this process, we have had to suspend our members' ability to redeem Bonus Points. Please assure **. [redacted] that he can still earn Bonus Points for all qualifying purchases he makes.

We will send updated details regarding our new Bonus Points program as soon as they become available. **. [redacted] will have ample time to redeem his Bonus Points towards future purchases.

As an accommodation for **. [redacted]’s patience while we complete this process, we would like to offer **. [redacted] a complimentary book. If **. [redacted] will send an email to [email protected] with his selection, we will be ship the order to him at no charge.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Special Services

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I joined the Mystery Guild Book Club when I could'nt go to Library due to a bad hip. I received books at a discount and the aggrement was I was to buy 3 more books at club price within the year. Time got away from me. During that year I had gotten a new hip and I just forgot. I tried numerous times on line to order books but because of their promotions and discounts it did'nt count as my fullfillment. Then I wasput in an collection agency. I spoke to them numerous times. I received a bill in the mail from the book club for $73.60 and a Phamplet containing a list of books which I was to order from and only from that. There was nothing in the aggrement which said they would be able to pick the books I was to buy! I objected and said I will buy 3 books of my choosing and that was the end of hearing from them. If I try to get on their site they direct me to the bill pay page. All I want to do is pick 3 books to honor my aggreement and end this nightmare. Please help me to get out of this twi-light zone. Thanks so much, [redacted]Desired Settlement: I just want to pick 3 books and end this.

Business

Response:

April 4, 2013

Review: SFBC is now knowingly advertising and accepting orders and payment for an item for immediate shipment that will not be released until May 28, directly in violation of the FTC "30 day rule." The item in question is a book titled "Simon and Kirby Library: Science Fiction." After placing the order and having the activity show up on my credit card, I was told via email the next day: Unfortunately, the following title you ordered is temporarily out of stock. We are expecting a new supply in a few months, and your order will be shipped as soon as possible. Note that "a new supply" implies that they had an "old supply", i.e. the item was in stock and sold out. I complained to their customer service and got this reply: "Unfortunately, the following title you ordered is temporarily out of stock. We are expecting a new supply in a few months, and your order will be shipped as soon as possible." Again, this implies that the item had ever been in stock and available for shipment.Desired Settlement: I would like SFBC to stop violating FTC rules. I would like SFBC to apologize to me and all of their other customers for violating FTC rules. I would like SFBC to ship the book to me free of charge as a show of their good faith.

Business

Response:

April 11, 2013

Review: ORDER PLACED THAT WAS NEVER PROCESSED AND BOOKS MAILED TO WRONG ADDRESS

I CALLED BE ABOUT A MONTH AGO IN WHICH THE REPRESENTATIVE WAS VERY NICE AND APPEARED TO HANDLE MY ISSUES. I INQUIRED ABOUT MY COMMITTMENT AND TOLD HER ABOUT A PROMOTION THAT I NEVER RECEIVED WHICH WAS A BUY ONE GET ONE FREE AND THAT ONE WOULD COUNT TOWARDS MY COMMITTMENT. SHE TOOK DOWN THE INFORMATION AND PROCEEDED TO INPUT INTO THE SYSTEM. I WAS ALSO TOLD THAT THE FEATURED SELECTIONS WOULD NOT BE SENT TO ME. I WAITED ABOUT A MONTH AND CALLED BACK ON 2/18/14 AND SPOKE TO A WOMAN WHO STATED I HAD 4 BOOKS TO FULFILL MY COMMITTMENT IN WHICH I TOLD HER THAT WAS NOT RIGHT. I SHOULD ONLY HAVE 2 TO FULFILL MY COMMITTMENT AND SHE TOLD ME THAT THERE WERE TWO BOOKS THAT WAS SENT TO ME THAT THEY WERE NOT ABLE TO GET PAYMENT FOR. STATED I HAD TO CONTACT MY POST OFFICE AND SHE WOULD GIVE ME THE CONFIRMATION NUMBER. TURNS OUT THE BOOKS WERE DELIVERED TO WRONG ADDRESS AND SHE STATED SHE WOULD ISSUE A CREDIT TO MY [redacted] ACCOUNT FOR THEIR ERROR. SHE THEN TRIED TO PLACE AN ORDER FOR ME OF THE BUY ONE GET ONE FREE THAT I NEVER RECEIVED AND HAD SYSTEM ISSUES. I CALLED BACK ON 2/20/14 AND SPOKE TO A MAN WHO BASICALLY SAID HE COULD NOT HELP ME SINCE THERE WAS NO RECORD OF THE ORDER. I TOLD HIM THE ISSUE AS I HAVE EXPLAINED ABOVE AND HE THEN SAID HE STILL COULD NOT HELP ME. I HAVE TO FULFIL MY COMMITTMENT BY THE END OF FEBRUARY AND DUE TO THEIR SYSTEM ISSUES AND MY ORDER NOT BEING PLACED AS IT WAS SUPPOSE TO BE BY THE REPRESENTATIVE, I WILL NOW NOT BE ABLE TO FULFILL MY COMMITTMENT. I JUST WANT TO DO SO BY BUYING THESE LAST 2 BOOKS AND BE DONE WITH IT BUT THEIR SYSTEM CONTINUALLY HAVE ISSUES WHICH PREVENT ME FROM DOING SO. I DO NOT WANT TO BE PENALIZED FOR THEIR SYSTEM ISSUES.Desired Settlement: THAT I PLACE AN ORDER FOR THE LAST 2 BOOKS TO FULFILL MY COMMITTMENT AND MAIL IN THE PAYMENT. AND I WANT THE BUY ONE GET ONE FREE THAT I WAS PROMISED.

Business

Response:

March 12, 2014

Review: I ordered two books (The Whole Enchilada and Storm Front) -- I realized there were two books with the same title--the one I wanted was not due out until October 12) and called immediately to cancel the order and reorder with the correct book. On line it shows the order was canceled. The next week I received two packages (one with The Whole Enchilada with a bill for $3.24 for shipping and the other package with The Whole Enchilada and the wrong book. I called and was promised a prepaid return label--this was a month ago. A week later I got all three books again and returned them unopened--Since then I have received two letters stating the label was enclosed -- it wasn't. I call weekly and am told there was a computer glitch--and other various excuses. Yesterday I got a bill for the books that were canceled and I now owe $3 late fee, plus when I get the correct book -- they are charging me again for shipping for the books I didn't want and was canceled.Desired Settlement: I want the label promised -- I should not have to pay for books that were canceled (and sent to me not once but twice) nor should I have to pay a late fee for something they caused. I have called weekly and can get nowhere with these people. Please help.

Business

Response:

October 22, 2013

Review: The History Book Club, of which I have been a member for years, sent me the June selections and charged my credit card. The day I received the books I sent them back as per their instructions since I had not ordered them. Since no credit to my credit card had been done after 2 weeks I sent them an e-mail inquiring about this situation. It has never been answered. Since then I have called them 4 times and even talked to 2 supervisors and they had no clear explanations why I had not gotten the credit.. They informed me that they would credit my account in 5-10 business days but none has been done after 2 months. On top of this the wait time for someone to answer their telephone numbers (###-###-#### & ###-###-####) is over 25 minutes every time I have called. This is extremely frustrating.Desired Settlement: A credit to my account for the amount that was charged for the returend books- $50.46, and an explanation for the delay.

Business

Response:

September 17, 2013

Review: This company AKA Book of the Month Club has the unethical practice of sending out notices that offer certain books at a discount rate but if you don't decline them in writing and mail the letter back to them they debit my checking for $65.00 and send the unordered books anyway. They do this every month and sometimes I miss it in the junk mail. I do get a credit refund if I return the unwanted items however it cost me $11.75 in postage each time and at this point that has been 4 returns. I can't afford to waste this money. I now have a letter from this company that threatens to debit my account for up to $75 dollars to satisfy my obligation to buy four books in one year.Desired Settlement: I feel that this company practices underhanded business tactics and debits my account without my express authorization. I would be willing to settle with them if they deduct the $47.00 in unnecessary postage I had to spend from the $75 dollars they want to collect for not buying books. I would pay the remaining balance due with in 30 days. This is an unethical business practice and I believe there is a class action suit in progress at this time. I just want to settle with them and for them to go away forever.

Business

Response:

June 25, 2013

Review: Children's BOMC stated I had a agreement to purchase books from them in the year 2008 I never received any children's books nor did I have any involvement with the company. After checking my credit report, Children's BOMC reported me to collections ( [redacted].) for the amount of $88.24..Desired Settlement: remove me from collections

Business

Response:

June 25, 2014

Review: October 2013 I received a bill for a cook book I never ordered or received. I emailed customer service and asked them to cancel account because I didn't want this to happened again, I was told that account would be change so, I wouldn't have to respond to the months featured selection, which means I wouldn't receive a book unless I ordered it. Since then I have received THREE books, that I never ordered, the first two I emailed the company asking to cancel account and for a return label and today I told mail man I am refusing delivery from that company.

Product_Or_Service: Cook books

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want to cancel account and to never receive any packages or mailings from them again.

Business

Response:

April 21, 2014

Review: On October 19, 2013 I was billed $53.46 on my [redacted] by the History Book Club, an affiliate of Direct Brands, Inc, for two books I never ordered. They arrived on November 1, 2013 and I mailed them back in the original box with the invoice on November 2, 2013. According to the USPS tracking code, the books were delivered to the return center in Hanover, PA on November 5, 2013. Wanting to give the company a reasonable amount of time, I waited until December 5, 2013 before I emailed to inquire as to when I should expect to see a credit on my [redacted]. On December 6, 2013 I received an email reply to the effect that my club account had been credited in the amount of $53.46. In the first place, that is not how it is supposed to work. A payment billed on a credit/debit [redacted] or [redacted] is supposed to be credited the same way. In the second place, I checked the credit on my HBC account and found a balance of $0.00, which is what it remained a few minutes ago when I checked it the last time. I have emailed back to the company and received evasive replies, so I decided to complain to Revdex.com.Desired Settlement: I want my [redacted] credited for $53.46. After that, I want HBC and its parent company Direct Brands, Inc to delete all my account data so they cannot do this to me again.

Review: I have received 3 separate shipments of the same book 3 different times. The first one I wanted. The second one I didn't want and when I called to tell them about it, they sent me a return label and stated my account would reflect the return upon receipt. I returned the book, but my account hasn't been changed to show I don't have to pay for the book. I have once again received the same book again, only this time it has been charged to my card. I have tried to call many times to get all of this resolved, but the only thing that happens is I am out on hold for very long periods of time (often an hour or more) and then disconnected.Desired Settlement: I want to return the book, and have the funds given back to me. I also want my account to show a zero balance as I do not owe them any money.

Business

Response:

November 19, 2013