Bookspan

Review: I have been unable to get on to the website for about 2 months now to reply to director's selections, place orders for new books, and pay my bill online. I am not able to do anything. I have repeatedly contacted them through their "contact us" link on the website, have gotten 2 responses last month but re-contacted them to say I was having the same issue. I wrote them a letter explaining the problem I am having and have had no response. I have called the ###-###-#### number several times and have NOT gotten to speak with anyone. It says at the beginning of the call that "we are experiencing longer than usual wait times...." Typing this letter, I have been on hold 15 minutes. I think they upgraded their system at some point during the summer. This has become extremely frustrating and I would really like to pay some more on my account and order some new books. I had the same issue with Columbia House but got that resolved after 2 attempts. I don't have another email address that I could use to set up a new account, so that is out as a possibility of fixing the issue.Desired Settlement: I would like to be able to get back on to the website and get the issue resolved once & for all. This repeatedly emailing them and trying to call has gotten nowhere. I want to be able to use the website without having to fight to sign on!!!!! I LOVE books and I am running low on my favorite authors & would like to order--SOON.

Business

Response:

October 8, 2013

Review: I was a member of Literary Guild and was not supposed to receive automatic shipments of books, only books that I ordered. I received a shipment of books I had not ordered and my credit card was charged $43.46 on July 3. I wrote Literary Guild and advised I had not ordered the books and they were returned and I wanted a credit. I cancelled any and all pending orders. I received another shipment and my credit card was charged $20 on July 12. I returned the books and again told them I wanted my account cancelled and charges credited to my account. I have since written to them several times and am no longer receiving any replies. I have only asked that the $43.46 and $20 be credited to my Bank of America card. They said in the beginning the account had been credited but it has not been credited to my account, the one they charged to. I have repeatedly told them they apparently made the credit to the wrong account but they insisted the account had been credited. They no longer respond to emails and I am frustrated trying to get my $63.46 returned. In my last email I asked that since it was apparent they weren't going to credit my credit card, they should send me a check. There has been no response to my email and I have not received a check. This is a shoddy way to do business.Desired Settlement: I only want what I have asked for in the beginning. I want either a credit to my credit card in the amount charged ($63.46) and a check for that amount. They have my money and have had it for the past six weeks and I have nothing of theirs. The charges they made were not authorized and I am getting no response from them.

Business

Response:

September

16, 2014Dear

[redacted]:I am

responding to the inquiry your office forwarded for [redacted]This will confirm that we are

processing a refund of $63.46 to [redacted]’s [redacted] card.We regret that [redacted]

experienced a delay in receiving her refund; we trust this resolves her

concerns.You

may contact me at ###-###-#### with any questions. You may also send

an e-mail to [email protected],Kaitlynne

G[redacted]Correspondence

Specialist

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I received notice on September 17, 2014 that Literary Guild was processing a refund of $63.46 to my [redacted] card. As of 10/7/14, a $20 credit was processed but the remaining $43.46 has not been processed.

Review: My account has been charged for books I have not received. I have also tried to cancel this account and remove my credit card information only to find that I cannot. There is no response through e-mail or by phone. Customers are put on hold forever with no one ever coming to the phone. I want out of this company.Desired Settlement: I would like this account closed and my credit card no longer accessed by this company.

Business

Response:

October 7, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

[redacted] Account # [redacted]

[redacted]

[redacted], LA [redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

This will confirm that we

have removed [redacted]’s credit card information from our records and that we

have closed the [redacted] account.

We regret that [redacted]

experienced difficulty with her [redacted] membership. We trust this resolves [redacted]’s concerns.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Review: To whom it may concern:

I am writting a complaint against Columbia House DVD Club. I have done business with this company for many years, over the last year I have had a great deal of difficulty with them. My complaint is about a cheque of $100.00 I sent to them in order for me to be able to order some Christmas DVD's from them for the sseason, which they didn't credit my accounts with.

I have called and talk it over with them on severly occassion but to no avail and so I need your help in solving this problem. I have enclosed a copy of the cheque and a bill they sent to me recently. I will be glad if this problem is resolved amicably.Desired Settlement: credit account accordingly

Business

Response:

July 8,

2014

Review: Literary guild paid me back for a book charged that was not ordered but refuse to pay for 2 insufficient bank charges

Afew years ago I had an acct. with the literary guild. I received 5 books for 99 cents or something to that effect; and had to order more books within the next two years. I fulfilled my obligation. On or around 3/18/2014 I was charged for a book not ordered. Apparently they had kept my card number. Unfortunately I am disabled and money is tight; I was charged an insufficient charge from my bank for $19.00. I faxed a copy of both charges and talked to mgrs. named [redacted] and [redacted]. The charge disappeared from my acct. only to return a week later; I received another insuf. chg. this time for $29.00. I faxed this copy of the info on 4/3/2014. According to the fax numbers they were received. At this point my bank suggested I change to a new card; as she said clubs such as this one are notorious for keeping card numbers and charging books, etc. The original $44.46 was put back into my account. They keep telling me there was no order; something I'm well aware of. When I faxed the amount charged, the insufficient charges were also listed- 19.00 plus $29.00=$48.00. I have talked to [redacted] several times and she refuses to admit they received the fax-unaware that the first rep I talked to told me they did. They called me again today 5/27/2014 wanting to go through another round of faxing and I refused. I have the fax copy saying it was received. How would they know how much they charged me for the book if not by my faxes? According to them, "no record of book ordered." I wish they had not even called back today-of course they wanted my account number-I suppose they found out I changed it. No way will they get my card number again. I think this should be illegal because even if had the money in the bank to pay for the book, I didn't order. I feel like they just called today to get my new bank acct. number to rip me off again. The phone number is ###-###-####. I refuse to send another copy of my bank statement to them. I white-outted(sp) and blacked out with magic marker so it was impossible for them to get my acct. number before; I feel like they want another shot. I hope you can do something for me as that $48.00 would go a long way in paying for my medication, etc.Desired Settlement: I only want what the bank charged me and they have a copy of: $48.00

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have already filed a complaint and was told my insufficient charges of $48.00 would be returned. complaint # [redacted]. Have called and called and they will not honor promise they gave to you.

Review: Last year, I purchased a book from "The History Book Club" in the amount of $17.79. I paid for the purchase via a "One Time Payment Product" through [redacted]. In the next month, I was billed again for the same amount, indicating that The History Book Club never received the payment from [redacted]. I called and talked to a representative who stated that they had some issues with [redacted] but expected this to be resolved. The next month, I received another bill and called again. The representative said it would be taken care of. I then received yet another bill and called again with the same results. On March 12. 2014 I wrote a letter to The History Book Club with sufficient details so they could research and take care of this billing issue. I also cancelled my account with The History Book Club due to the frustration dealing with them. In June, I received another bill dated 6/13/14 for the same amount. It is as though they never read my letter or payed any attention to my repeated calls to their customer service people.

FYI - My Account No.: [redacted]Desired Settlement: Zero out my account balance of $17.49

Business

Response:

July 22,

2014

Review: I cancelled my membership in June of 2013. I had overpaid them $40.00, and they told me that I would be recieving a refund of my money.

I have contacted them every month since June of 2013 and have been told that it was being taken care of, I was once even told that the check was already in the mail. As of today nearly a year later I have not recieved one red cent of my money they were to have refunded.Desired Settlement: I am seeking the refund of all monies owed to me immediatley. Along with any penalties that may be levied against them. If the situation were reversed you can bet they would be tacking on extra money for every week I had not paid them!!!

Business

Response:

May 21, 2014

Review: I joined Doubleday Book Club last year. Everything was fine until they changed their website. I bought a new windows 8 computer, thus I found out my pc was incompatible with accessing my account with them. I only need one book to satisfy my membership agreement. I had e-mailed them and asked for a catalog to do do so. I never received a catalog. I tried calling their "customer service" number. I was on hold longer than 30 minutes, no one ever answered. I decided to go to our [redacted] Public Library, and I used their computer. I ordered one more book. I looked online on my bank transactions, for a couple of days $18.98 was supposedly paying for a book I ordered. There was a confirmation number, I thought everything was good. I figured I would get this book, then cancel my membership. Well, 2 days later, the amount was never debited to my account. Well, today, I look on my bank website and there is a $44.46 amount due to be debited for who knows why. I again e-mailed and tried to call, with no avail. I am very angry, and I want this resolved. Please help!Desired Settlement: I just want the book I ordered and to cancel my membership forever.

Business

Response:

October 22, 2013

Review: I have contact by email the customer service department to have my account cancelled on SIX separate occasions. Each response I have received acknowledges my cancellation, however I continue to receive emails requiring my response to the monthly selection. I can still access my account, which indicates that my account has never been canceled. I am extremely frustrated that One Spirit Book club is unwilling to cancel my account.Desired Settlement: I want my account cancelled, a letter stating that it is canceled and an apology for continuing to harass me with the monthly selection emails.

Business

Response:

October 30, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

ONE SPIRIT BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry your office forwarded for [redacted].

This will confirm that [redacted]’s ONE SPIRIT BOOK CLUB

account has been canceled and is closed with a zero balance. This will also

confirm that [redacted]’s name, address and email address have been removed from

our solicitations list.

We certainly regret any inconvenience [redacted] experienced

as a result of the delay in closing her account. We sincerely thank her for her membership and

trust this resolves her concerns.

You may contact me at ###-###-#### with any

questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Review: I ordered 5 books to fulfill my commitment to a the Rhapsody Book Club. Three weeks later the order was still not taken from my [redacted] account (still says pending) and the order still says pending also.

I sent three emails and never got a response back from them.

I called twice on 9/4/14. The first woman I spoke to told me that my books would be shipped "Hopefully by Monday" and that that was the only information she could give me and she couldn't "see" anything else.

I called again to speak to another customer service representative and she told me that 3 of my 5 books were to be shipped form the warehouse on Monday, 9/8/14 and that two books were out of stock (I was not told this at the time of my order) and would be shipped 'whenever' they came back in. She said she could not see when they would be getting additional books. I then had her cancel the two books that were out of stock and had her place an order for two in stock books, "The Prophet" and "Rule Breaker". She stated I would receive an email within 10 minutes confirming my cancellation and order. I have not received any such correspondence.Desired Settlement: The business should tell customers if books are out of stock and their customer service representatives should known when out of stock books will be back in stock.

Business

Response:

September 30, 2014Dear [redacted]:I am responding to the inquiry

your office forwarded for [redacted].We regret that [redacted]

experienced difficulty obtaining information about the status of her orders

from our Customer Service representatives.On review, our records show

that three of the items [redacted] ordered - Air Bound, The Hexed and Crave the Night – were shipped to her and paid via [redacted] ($41.97).

We have tracked the shipment and confirmed that it was delivered to the USPS in

[redacted], CT.[redacted]’s order for Ash and The White Magic Five & Dime was cancelled. These selections have not been billed to [redacted]’s [redacted] account. [redacted]’s

orders for The Prophet and The Rule Breaker were also cancelled.We trust this resolves [redacted]’s concerns.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Kaitlynne G

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I previoyusly made a complaint about the customer service at this company and got the following in response: September 30, 2014 [redacted] Revdex.com 1337 N. Front St. Harrisburg, PA 17102 Re: Revdex.com Complaint ID [redacted] RHAPSODY BOOK CLUB Account # [redacted], CT [redacted] Dear [redacted]: I am responding to the inquiry your office forwarded for [redacted]. We regret that [redacted] experienced difficulty obtaining information about the status of her orders from our Customer Service representatives. On review, our records show that three of the items [redacted] ordered - Air Bound, The Hexed and Crave the Night – were shipped to her and paid via [redacted] ($41.97). We have tracked the shipment and confirmed that it was delivered to the USPS in [redacted], CT. [redacted]’s order for Ash and The White Magic Five & Dime was cancelled. These selections have not been billed to [redacted]’s [redacted] account. [redacted]’s orders for The Prophet and The Rule Breaker were also cancelled. We trust this resolves [redacted]’s concerns. You may contact me at [redacted] ext [redacted] with any questions. You may also send an e-mail to [email protected]. Sincerely, Kaitlynne G[redacted] Correspondence Specialist. Email: [email protected] I have since been mailed three books I did not order AND I also received The Prophet, which as you can see from above, was supposedly cancelled. I have checked no for all of the books that they try to auto ship so I should not have received the three that I did and I also should not have received The Prophet as it states above that the order was cancelled. Am I also now going to receive the other part of the cancelled order and the other order that was cancelled? I donot want anything more from this company at all.

Review: I placed an order on 8/20/2014 for 4 books that was to include free shipping. I received written notification from the United States Postal Service that claims that postage has not been paid, and must be done in order to receive package.Desired Settlement: I would like a refund of the $5.09 paid to the USPS for shipping that was supposed to be free.

Business

Response:

September 30, 2014Dear

[redacted]:I am

responding to the inquiry your office forwarded for [redacted].On review, our records

confirm that [redacted]’s order was processed with no added shipping

charges. Nevertheless, as an

accommodation we are processing a credit in the amount of $5.09 to [redacted]’s

[redacted].We trust this resolves [redacted]’s concerns.You

may contact me at ###-###-#### with any questions. You may also send

an e-mail to [email protected],Kaitlynne GCorrespondence

Specialist

Review: This site baits people by offering discounts on books....then, they randomly send books and charge without advising beforehand. Also, they don't have a phone number to speak with customer service. Their "contact us" page always comes back with an automatic reply that says they are working through issues and it will take a while to respond. Account information isn't updated, so they claim that I haven't fulfilled my purchase obligation, when in fact, I have purchased over a dozen books from them. they don't update their information, so they can claim that they have no record of purchases. I think this company is a SCAM! any company that won't provide contact information and doesn't respond after what has no become 7 days is very suspicious to me. Please contact them and tell them what they need to fix....I've been online and I see that others have posted on scam forums that Doubleday is a SCAM!!!!Desired Settlement: I would like this company to cancel my membership immediately so I don't have to get ripped off again!!

Business

Response:

August 27, 2013

Review: On may 19th I received a book from doubleday book club. I already got the book so I returned the book and called them and they said they would put the money back on my debit card. Its been 6 weeks and still no refund. I called probably 20 times, and talked to supervisors, and still no refund. its on 22 dollars, but im very annoyed with them. I cant seem to get anyone besides a supervisor to talk to, so I contacted you..thany you [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like the money back on my debit card

Business

Response:

July 8,

2014

Review: Due to Quality Paperback Books charging me for a book that I did not request, I decided to cancel my membership. On 2/24/2014 I sent them a letter stating the following:

"I am sending this written notice to request the cancellation of my membership with effective date 02/26/2014. Please remove my account and payment information from your website. I would appreciate if you send me a written confirmation of the same within 30 days. I have included a self-addressed stamped envelope for this purpose."

I have tracking information showing that my letter was received by Quality Paperback Books on 3/6/2014 but I have yet to receive a letter stating they have closed my account. Also, I can still log in to my account on their website and they provide no way for me to delete my credit card from their website.Desired Settlement: I would like for Quality Paperback Books to close my account, including removing my account and credit card information from their website. I would like to receive written notice that they have done so.

Business

Response:

May 21, 2014

Review: In August of 2013, I noticed that Doubleday Book Club had taken money out of my account. After several emails, the problem was resolved...however, in November and December of 2013, the same issues were occurring. I sent multiple emails and finally, I was assured that the issues would be resolved. They agreed (via email) to cancel the auto-shipment portion of my account (even though I begged for the account to be cancelled outright).

As of yesterday, 2/14/14, they charged my account for $46. They absolutely did NOT have permission to do so.

I'm submitting this complain in hopes that they revise their practices drastically. Their customer service is virtually non-existent. I have scoured the internet and cannot find a customer service phone number for them, I have relied fully on emails and messages to their [redacted] page.Desired Settlement: At this point, all I want is to cancel my membership. Refunds for the unauthorized monies would be nice...but I honestly just want to be finished with this company.

Business

Response:

November 7, 2013

Review: I paid in full $48.05 on 12/23/13 on an order I had made earlier. While I made this payment I noticed that another order I made was still in "Pending" I also took note the web design and checkout method had changed and I figured that order must be lost in the shuffle. A month later I get a bill for $83.54. This is for the order I never received as well as the $48.05 plus late fees. I contacted customer support and it was stated that the [redacted] payment had expired and that I had to ask [redacted] why. When I inquired [redacted] it was explained that SFBC (Science Fiction Book Club) had never collected after it was authorized and after 14 days the authorization expired. The missing order was never addressed by customer support. I replied back to support with that information and did not get a response. I had eventually given up and decided it wasn't worth hurting my credit over and paid the complete sum of $83.54. I had to swallow a lot of pride to pay for what I did not receive as well as the late fees that wasn't my fault, but the worst of it was the shallow, generic responses I would get from customer support. I doubt highly if my complaint was even read much less looked into. In all the inquiries I submitted the support representative was name [redacted]. I believe him to either robotic or lobotomized. I have been a member of this club for over 16 years with no complaints, but this ordeal has me cancelling my account and I still felt strongly enough to submit a claim.Desired Settlement: I hope that by submitting this claim the company will look closer at the issues that the customer has and try to at least seem like they are trying to help.

Business

Response:

February 25, 2014

Review: I placed an order on August 1, 2014 and did not receive it for over a month. I contacted Crafters Choice Bookclub four times by email and twice on the phone, the latest contacts today by email and by phone. On all but the two occasions when I spoke to someone, I made calls that were on hold for 10 minutes. When I sent emails, it took four days for responses to arrive. I sent an email to corporate headquarters today informing them that I am filing a complaint with the Revdex.com. I also spoke to someone today who told me that my order was caught in a systems change-over. He cancelled the old order ([redacted] and placed a new order for the same two books ([redacted]). I inisisted that the order be billed at the same sale price of $26.98. I was told to expect delivery in two weeks.Desired Settlement: I would like an upper level manager to be notified of how difficult it is to communicate with Customer Service, so that they can rectify this problem. I would also like an investigation into why the order placed in August became lost in the system.

Review: I have contacted BOMC2 on several occasions to cancel my account and the ensure that it has been paid in full. I spoke with a representative back in March after sending multiple emails and phone call attempts. The rep said that my account was cancelled and that my account was paid in full and the ignore the bill. I receive another bill dated October 3, 2014 indicating that I still owe them for a boo back in February of 2014. The book was paid for and they charged my card back in February. I have the invoice of the book from when it was sent to me and the invoice dated February 26, 2014 has a $0 balance. I have contacted them again on this matter. Ever since they updated their system back in August of 2013, their billing and service became terrible. I don't know what else to do to resolve this matter. I don't want to make an attempt to pay them (which I shouldn't have to since I do not own them anything) and they keep billing me.

Product_Or_Service: A Deeper Love (bookk)

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want me account cleared, showing that it's paid in full and that I don't owe them anything. I also want them to remove my contact information from their records.

Business

Response:

October 15, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

BOMC2 Account #

[redacted]

Dear Ms. Vaghari:

I am responding to the

inquiry your office forwarded for [redacted].

This will confirm that [redacted]’s BOMC2 account has been canceled and is closed with a zero balance.

[redacted]’s name, address

and email address have been removed from our solicitations lists.

We trust this resolves [redacted]’s concerns.

You may contact me at

###-###-#### with any questions. You may also send an e-mail to

[email protected].

Sincerely,

Brooke K[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The Literary Guild-part of Direct Brands sent an e-mail stating they were giving people $20.14 off their next order. I placed an order for one item which, with shipping costs, was about $20, under the $20.14. This order was placed on December 31, 2013. I called on January 10, 2014 and asked about the status, as the on-line account said "pending" and was told the order went to shipping on 1/2/14 and the employee had no idea why it hadn't been shipped. Since then I have called the number for [redacted] (###-###-####) which is answered by a machine and I never get a return call--and I have e-mailed and gotten no response. All I want is the book I ordered in concert with their ad -- my take is because I didn't go over the allotted $20.14--they are not going to honor their e-mail.Desired Settlement: Again, all I want is the book I ordered in good faith.

Business

Response:

February 4, 2014

Review: Refusal to send the monthly catalog because they claim I am not buying enough books. My membership agreement states that I am only obligated to buy six books. After numerous complaints the company sent one outdated catalog, then nothing. I can not buy books without the catalog so they have excluded me from membership without cause. I am still listed as a member, but I can not use the membership.Desired Settlement: I want the Literary guild to put me back on the mailing list per the customer agreement.

Business

Response:

December 29, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

THE LITERARY GUILD Account #[redacted]

[redacted]

Dear [redacted]:

I am responding to the

inquiry your office forwarded for [redacted].

Please assure [redacted] that her LITERARY GUILD account has been placed back on our catalog

mailing list. [redacted] will begin receiving mailings in our next

catalog cycle.

We regret that [redacted] experienced difficulty re-establishing her mailings. We trust we have resolved her concerns and look

forward to her continued business as a valued member of our Club.

If you have any additional

questions or concerns, you may contact me by phone at ###-###-#### or by

email at [email protected].

Sincerely,

Rachel H[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I'm not really rejecting the response. I just don't believe it. They have said this before., They send me the monthly catalog, if I don't buy from that catalog, they stop sending again. I am not obligated to buy any more books but I can't buy books if I don't see the catalog.

Regards,