Bournview Recovery Group

Bournview Recovery Group ("BRG") is in receipt of Ms. [redacted]'s complaint and appreciates the opportunity to respond. BRG was attempting to contact a consumer with the same name as Ms. [redacted]. All efforts to skip-trace her were done in compliance with federal law. There was only one conversation with...

Ms. [redacted], on 11/19, where she explained to our representative that she disputed anything we were calling in regards to and that someone must have stolen her information. At that time, we noted this in Ms. [redacted]'s file and assured no further calls took place. We would also like to note that at no time did anyone threaten to give details about anything to any third party. We reviewed Ms. [redacted]'s severe allegations with the representative that spoke to her and they completely deny all of them; specifically that our representative threatened to "bring Ms. [redacted] to court." These allegations are very serious and are strictly against all policies and procedures at BRG. If there is any evidence that shows otherwise, we ask that it is sent over to us so we can take appropriate measures and terminate any associate who did anything along those lines. We will honor Ms. [redacted]'s request to cease all contact with her and can assure her that no further contact has or will take place. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Authorized Representative of Bournview Recovery Group

Dear Ms. [redacted]After an extensive review of our phone system's call logs, we can say, unequivocally, that not a single phone call to you, or any phone number associated with the account in question, has been placed by our office before or after 5/31/16. The one and only phone call we placed to the primary phone number (ending in [redacted]) listed on the account - the number you called us from 13 times on 5/31/16 - took place that day. Any and all attempts at communication with you regarding this account began, and ended, on 5/31/16. This is a fact. Whether you choose to accept it or not does not alter that it is a fact. Whatever company has been contacting you, leaving messages with your employer, making false threats, and anything else you are alleging we are responsible for, is not BRG. If you would like an apology from us for not disclosing information to you without verifying first that we were speaking to the correct party - as required by federal law - then we apologize for not breaking the law at your request. Again, there have been no contact attempts generated by this office since 5/31/16, and we will continue in the same vein and not contact you.BRG

Dear Ms. [redacted]BRG has been contracted to collect on debt attached to your name. We would like to apologize for any inconvenience. BRG will take you at your word that you have previously paid the loan in question. The account has been documented accordingly and all collection efforts permanently...

discontinued. You will receive no further communication regarding this matter.Regards,BRG

Dear Ms. [redacted], BRG has been contracted to collect on a debt attached to your name. After reviewing the calls, never once was there a mention of court or jail. Those are both very serious allegations and are untrue. Your money will be refunded within 7-10 business days from 05/26/2016. BRG...

would like to apologize for any inconvenience. You will not be contacted again.Regards,BRG

Dear Mr. [redacted],BRG has been contracted to collect on a debt attached to your name. You had set up an arrangement with this office to resolve your debt. You defaulted on this arrangement on two separate occasions even after we lowered the payment amount in an attempt to work with you. The...

representative that you spoke with had been suspended without pay for their lack of professionalism. The account has been closed internally and you will receive no further communication. BRG would like to apologize for the inconvenience. Regards,BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, lets start with the statement that their software does not allow more than one call per day to one number.  Here are three examples where that is untrue.Sept 13, calls received at 12:00pm and 4:27pm from [redacted]Sept 11, calls received at 11:32am and 11:44am from one number from [redacted] and at 11:45am from [redacted]Sept 7, calls received at 9:56am and 10:01am from [redacted]I am happy to provide phone records which show this.Second, I called this company at [redacted] on Sept 12 at 10:30am (a few minutes after a missed call from this company) so I do not understand why it is not in their records.I will accept this response once I receive the documentation as outlined in the company's response detailing the alleged debt.
Regards,
[redacted]

Dear Mr. [redacted],BRG has been contracted to handle a personal business matter attached to your name. Based on the information in your statement it is our belief that we have the wrong number and are looking for a different Jeffrey Wank. Unfortunately we are unable to disclose the reason for the...

location efforts due to lack of right party verification. We can assure you that you will not hear from this office again.Regards,BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Bournview Recovery Group ("BRG") has received and reviewed Mr. [redacted]' complaint and appreciated an opportunity to address it.  BRG believes that Mr. [redacted] has our company confused with another company as the facts in his complaint do not reflect any of the records in our office. We ask that...

Ms. [redacted] provide additional information so that we may properly address any issue he has.  At this time, we will simply treat this complaint as a cease and desist and will screen our records to ensure that no contact to Mr. [redacted] takes place. We are sorry we are unable to assist any further at this time and wish Mr. [redacted] the best. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Authorized Representative of Bournview Recovery Group

Dear [redacted]
BRG has been contracted to collect on debt attached to your name. We apologize for the lack of professionalism you experienced while dealing with our company. The representative that you spoke with has been suspended for five days without pay and submitted to continued customer...

service training. Your account with this office has been closed, and you will receive no further communication. BRG would like to apologize for any inconvenience.Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Should they fail to hold up their promise not to contact me again, I will file additional complaints. 
Regards,...


[redacted]

Dear Mr. [redacted], BRG would like to apologize for any inconvenience this may have caused you. As per your request, no further contact regarding this matter will be made, and the account in question has been closed. Sincerely, BRG

Dear Ms. [redacted] BRG would like to apologize for any inconvenience. Our company is bound by law to verify who it is speaking to prior to disclosing any personal information we are contracted to handle. The representative you spoke with has been sent for continued training, and his file has been...

documented with this issue. BRG has documented the account cease and desist. All communication has been permanently discontinued.Regards,BRG

Dear Mr. [redacted], Again, we apologize for any inconvenience this may have caused you. If there is any incorrect information pertaining to an account placed with our office and we are made aware of any discrepancies, the account is immediately closed and documented appropriately. Regarding your request, unfortunately we are unable to accommodate you, as it is is simply not the case. Again, no further contact will be made regarding this account. Sincerely, BRG

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good Afternoon, I got your email address from the response letter attached this morning and wanted to add one more thing to my follow up from this morning.  However when I logged in I was unable to do so. I reviewed the four (not 3) calls that were made and recorded back to this company.  There was one curse in one of the calls when they kept toying with us and denying their scam.  The representative was told he was full of [redacted] after the third attempt to get information about their company. What they consider "threats" are us trying to find out who the owner of the company was, exposing their scam and then threatening to sue them for what they were doing.  All reasonable considering they called us out of the blue, reciting personal information including social and then making up a non-existent debt, accusing us of defrauding a bank and wanting money for a debt that doesn't exist.  They claimed it originated from the [redacted] Holdings Group and taken out on 1/5/2014.  [redacted] is no longer in business because of this type of fraud. Sorry to be such a stickler about this but they have really upset and infuriated us.  I want to be transparent through this process so that this company is really looked into and exposed.  We did record all of the calls and am happy to furnish them to you. Thank you. Below are links about this scam.  Ask BRG to give you copies of this supposed debt and their recordings. http://www.[redacted].org. https://www.[redacted].com.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], We apologize for any inconvenience that any phone calls generated from our office may have caused you. Upon researching your complaint, we would like to state that while calls were placed from our office on 3-2-16, that was the only date on which any activity took place on this...

account. After reviewing the log information on this file and researching the phone recordings associated with this, we can assure you that whoever made threats of any pending legal action when speaking to your family, and your father in particular, was not us. As you state in your complaint, there was definitely some confusion regarding this account and contact that you believe may have come from this office.  The account in question entered our office on 3-2-16 and was placed in a Management Review status on the same day after you spoke to one of our representatives at 4:26 PM EST. Any and all phone calls made prior to 3-2-16 did not come from this office, and if you receive any calls in the future they will not be coming from this office either. No further activity on this account will be taking place and you can consider this closed in our office. We hop you find this response satisfactory. Sincerely, BRG

Dear Mr. [redacted],BRG has been contracted to collect on a debt attached to your name. Your account was placed with us on 06/01/2016, the call you received three months ago was from another office. We have reviewed all calls made on this account, we respectfully disagree with the statement "saying I...

was missing" as that was never said. Since you are stating that you have paid all your bills as scheduled, we will take you at your word and close the account and permanently discontinue all communication. BRG would like to apologize for any inconvenience.Regards,BRG

Dear Ms. [redacted],Your allegation that anyone has threatened legal action is untrue. We have reviewed all calls made on the account to come to this result. If you have proof to the contrary please provide it. Your account has been permanently closed in our system and you will receive no further...

communication from this office. BRG would like to apologize for any inconvenience.Regards,BRG