Bournview Recovery Group

Dear Mr. [redacted],Based on the numbers you provided, these calls were location attempts for another consumer. Your numbers have been removed and will not be called again. We apologize for any inconvenience.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the fact that they are going to stop calling my family members and myself.  However, and I know they probably won't do this, I asked that they admit that this is a scam to scare people into thinking they owed a debt and have them make payments to them to resolve a debt that never actually existed in the first place.  Thank for your help in this.
Regards,
[redacted]

Dear Ms. [redacted], BRG has been contracted to collect on debt attached to your name. When you spoke with the representative she did provide you all the information pertaining to the debt that was placed with our office. You immediately disputed the debt and it was explained to you that the account...

would be documented correctly as a dispute. At the time the account was placed in a dispute status. We can assure you that as of September 13, 2017 all phone numbers have been removed from our database and that you or any phone numbers called in error will not be called again. Documentation has been sent to the address placed with our office, [redacted] Regards, Chris [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]

Dear [redacted],The address that you had listed on the account was a Wyoming address. The area code was also Wyoming. We do not practice business in the state of Colorado. Had you updated your address we would have explained that on the call. Again, it is impossible for us to determine that you had already paid an account off with another agency who never properly updated it as paid. Again, BRG apologizes for any inconvenience.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], BRG has been contracted to collect on a debt attached to your name. After reviewing the details of the complaint, you state that you have been involved in the past with what appears to be "numerous scams" or an identity theft of some sort. We believe that this must be fallout from...

your previous issues. This debt has been placed with our office for the purpose of collection, we did not generate it, purchase it, or make it up. We can assure you that we are not attempting to scam anyone. The allegation that this is a scam or sham is untrue. We operate out of one location as we always have, we do have multiple phone numbers, every one of the phone numbers can be called back and you will reach a representative of BRG. Your account has been documented disputed, and BRG has made the decision to permanently discontinue collection efforts. You will receive no further communication from this office. We would like to apologize for any inconvenience. Regards, BRG

Dear Ms. [redacted],BRG has been contracted to collect on a debt attached to your name. On 06/30/2016 at 1:09 pm est. and again at 1:15 pm est. you spoke with a representative of this company concerning said debt. We have reviewed the recordings of both calls for accuracy while addressing this...

complaint. BRG respectfully disagrees with just about everything you have stated in your complaint. First, an explanation of how you believed this was paid in full never took place, instead, you immediately stated the statute of limitations had expired, the representative informed you that they would not expire until December 2016 as the contract was not established until December of 2012. You immediately said well do what you have to do, cease and desist then terminated the call. Second, the absolutely ridiculous allegations you are stating in the second half of the complaint "once I got served with my law suit" and "good luck in jail" are untrue and basically slander as those would be very serious violations of state and federal law. We have the recordings of both calls if you would like me to attach them on any follow up response. During the second call you referenced a phone number which has never belonged to BRG. We believe you have mistaken us with the company of the number you read to our representative. You will receive no further contact as we will take you at your word that this has been paid in full. BRG would like to apologize for any confusion here.BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The only thing is that the card used has since been cancelled so how would I get my refunded money back to me? Please advise and this is satisfactory. Thank you for all  your efforts to rectify this issue!! 
Regards,
[redacted]

Dear Ms. [redacted],The representative explained that the creditor is a subsidiary lender for another party. All calls made from this office are in accordance with state and federal law. We apologize for the inconvenience. You will not be contacted again by this office. The account in question has been...

closed and returned. Regards,BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that part of their response is a lie, but since they have agreed to stop contacting me, this resolution is satisfactory to me.  Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Bournview Recovery Group ("BRG") has received and reviewed the complaint filed by Ms. [redacted]. BRG began attempts to contact Ms. [redacted] on a defaulted account that was placed with our office on December 3, 2015. According to our records in the portfolio provided to our office, the original creditor...

of Ms. [redacted]'s unpaid personal loan is [redacted] LLC. The last four account digits are [redacted]. Our records reflect that only one call was made to Ms. [redacted] on December 3, 2015. As stated above, only one call was placed to Ms. [redacted]. We were unable to connect with her when we placed that call. She did follow up shortly thereafter with a call back whereby, after confirming all necessary information as required by federal law, Ms. [redacted] immediately disputed the above debt. We accepted Ms. [redacted]'s dispute and placed her account in a non-active status immediately after. We received the attached complaint the next day after ensuring Ms. [redacted] that we would not contact her again regarding this account. At Ms. [redacted]'s request, we will honor her desired resolution and continue to not contact her regarding this account. We are not sure how else we can assist her regarding this issue. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Authorized Representative of Bournview Recovery Group

Dear Ms. [redacted],BRG is in receipt of your complaint and after reviewing said complaint we have, as per your requested resolution, closed your account for collections in this office and you will receive no further contact from us. If you are contacted in the future, please be assured that the contact...

attempts are not being generated by this office.Sincerely, BRG

Dear Mr. [redacted],You spoke with a representative of BRG on 05/06/2016. After reviewing that conversation, the call ended with you stating to the representative that you were going to call back first thing Monday morning to take care of the debt that has been placed with BRG for collection. We have...

lost communication with you since then. Due to the lack of communication your file in this office has been closed and returned. BRG would like to apologize for any inconvenience. You or your family will receive no further calls from this office.Regards,Nick [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Bournview Recovery Group ("BRG") is in receipt of Ms. [redacted]'s complaint and appreciates the opportunity to respond. BRG was attempting to contact a consumer with the same name as Ms. [redacted]. All efforts to skip-trace her were done in compliance with federal law. There was only one conversation with...

Ms. [redacted], on 11/19, where she explained to our representative that she disputed anything we were calling in regards to and that someone must have stolen her information. At that time, we noted this in Ms. [redacted]'s file and assured no further calls took place. We would also like to note that at no time did anyone threaten to give details about anything to any third party. We reviewed Ms. [redacted]'s severe allegations with the representative that spoke to her and they completely deny all of them; specifically that our representative threatened to "bring Ms. [redacted] to court." These allegations are very serious and are strictly against all policies and procedures at BRG. If there is any evidence that shows otherwise, we ask that it is sent over to us so we can take appropriate measures and terminate any associate who did anything along those lines. We will honor Ms. [redacted]'s request to cease all contact with her and can assure her that no further contact has or will take place. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Authorized Representative of Bournview Recovery Group

Dear Ms. [redacted]We apologize for the inconvenience. Unfortunately, the representative did not see that your number appeared twice on the file and only removed one. We have remedied this issue with your number and our representative. We can assure you that there will be no further...

communication.Regards,BRG

Dear Ms. [redacted], BRG would like to apologize for any inconvenience. The representative you spoke with never threatened court action in any form. Furthermore, upon reviewing the call recordings, you had stated that you were working with a debt consolidation company and that they had found some loans...

that didn't belong to you. At this point, we immediately ceased all activity per your request and awaited your returned call which never came. (03/31/2016). The allegation that this office is a scam is unfounded, and simply untrue. Per your request, your money will be available within 10 business days, you will receive no further communication from this office. Regards, BRG