Bournview Recovery Group

Dear Ms [redacted] Documentation has been sent to? [redacted] **? [redacted] ***Please contact the office upon receipt of said documentation.Regards,BRG

Revdex.com: I will Accept the resolution from this situation but when trying to resolve this matter with that messed up scam [redacted] they did threaten to send me to jailI will be looking forward to there refund on my accthow will they refund me if I dont have the same credit card I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Mr [redacted] , BRG has been contracted to collect on debt attached to your nameOn February 8, you returned a phone to call to our office after we did attempt to contact youThe last four digits of your social security number were verified to assure the correct party was on the lineOnce this information was verified the creditor, the dates, and all of the other information we have was provided to youYou did not request documentation, and your credit report was not discussed because we are not a credit reporting agencyUltimately you disputed that the debt was in fact yours and your account was closedYou have no received any more phone calls from this office Regards, BRG?

Dear [redacted] ***,BRG has been contracted to handle a personal business matter attached to your nameWe have reviewed all calls on the file, at no time was "civil suit or "law suit" saidPhone calls were placed for one day on this matter, therefore making the allegation that we continued to call untrue as wellWe believe you may have this office confused with anotherEither way, we have discontinued all communication regarding this matterYou will not be contacted again.BRG

Dear Ms [redacted] After an extensive review of our phone system's call logs, we can say, unequivocally, that not a single phone call to you, or any phone number associated with the account in question, has been placed by our office before or after 5/31/The one and only phone call we placed to the primary phone number (ending in ***) listed on the account - the number you called us from times on 5/31/- took place that dayAny and all attempts at communication with you regarding this account began, and ended, on 5/31/This is a factWhether you choose to accept it or not does not alter that it is a factWhatever company has been contacting you, leaving messages with your employer, making threats, and anything else you are alleging we are responsible for, is not BRGIf you would like an apology from us for not disclosing information to you without verifying first that we were speaking to the correct party - as required by federal law - then we apologize for not breaking the law at your requestAgain, there have been no contact attempts generated by this office since 5/31/16, and we will continue in the same vein and not contact you.BRG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I still maintain that this is a scamI did verify my identity, but that does not mean the debt is valid Regards, [redacted]

Dear Ms*** You contacted this office on 03/15/and misrepresented yourself as the individual we were seekingYou then began to berate the representative when the call had nothing to actually do with youThis matter was placed with our office on 03/14/Any communication prior to that date was not this officeYou will not be contacted again from this office.BRG

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

Dear [redacted] ,BRG has been contracted to collect on a debt attached to your nameWe apologize about any inconvenience this may have causedBRG has already documented your debt as disputed, closed and returned the debtThe allegation that this company is a scam is untrue, unfounded and slanderYou will not be contacted again.Regards,Nick ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Mr [redacted] , BRG would like to apologize for any inconvenience this may have caused youAs per your request, no further contact regarding this matter will be made, and the account in question has been closedSincerely, BRG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Ms [redacted] BRG has been contracted to handle a personal business matter attached to your nameWe have reviewed the call from 01/18/2017, from the moment our representative answered the phone you were extremely combative and refused to even discuss the matter in which you were calledAs was stated to you by our representative, we have software in place that prevents more than one call a day to any numberWe apologize for any inconvenience to you or your sisterYou will not be contacted again.BRG

Dear Ms***,BRG was in contact with you regarding debt that was placed with our office for the purpose of collectionWe have reviewed the conversations you have had with our staffFirst, we would like to apologize for the last representative you spoke with, she has been presented a written warning that will be placed in her file and submitted to further customer service trainingFrom the sounds of things, you have been going through this for a while with the same account bouncing from office to officeWe can assure you that you will not receive any further communication from this office regarding the debt, and we will do our best to stop the forwarding of this account.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I do not accept the comment that the person who called my stepson, not my sonHe stated this without my asking himThat aside, I do accept the resolution in order to have this issue closed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Should they fail to hold up their promise not to contact me again, I will file additional complaints Regards, [redacted] ***

Dear Mr [redacted] BRG has been contracted to collect on debt attached to your nameWe have reviewed the activity on the file, we would like to apologize for the lack of professionalism you experienced dealing with our officeHowever, we respectfully disagree with the allegation that we continually call you or your family due to the account being placed into a no contact status on 11/04/immediately following the conversationPer your request, BRG has permanently discontinued collection efforts and will not contact you or your family again.? Regards,BRG

Dear Mr [redacted] ,BRG has been contracted to collect on a debt attached to your nameYou had set up an arrangement with this office to resolve your debtYou defaulted on this arrangement on two separate occasions even after we lowered the payment amount in an attempt to work with youThe representative that you spoke with had been suspended without pay for their lack of professionalismThe account has been closed internally and you will receive no further communicationBRG would like to apologize for the inconvenienceRegards,BRG

Dear *** [redacted] ,We apologize for any inconvenience this may have caused youYour phone number has been removed from our system and if you receive any calls in the future regarding the individual in question please be assured that they are not being generated by this office.Sincerely,Bournview Recovery Group

Dear Ms [redacted] BRG has been contracted to collect on debt attached to your nameOn 10/19/you spoke with a representative and entered into a payment arrangement to resolve said debtOn 10/21/you contacted the office back with several questions that the representative answeredYour main concern seemed to be that our office has more than one phone numberWe have several different phone numbers as do most large officesYou reference our reviews on the Revdex.com website, roughly two thirds of the people on there have never even spoke with our officeIt's mostly libel and honestly quite disturbing that it's okay for a site to post these things without proofEither way, due to the circumstances we have decided to discontinue collection efforts and return your account to the current creditorYou will not receive any further calls from this office.Regards,BRG