Bournview Recovery Group

Bournview Recovery Group ("BRG") has received and reviewed the complaint filed by Ms***BRG began attempts to contact Ms*** on a defaulted account that was placed with our office on December 3, According to our records in the portfolio provided to our office, the original creditor
of Ms***'s unpaid personal loan is *** *** LLCThe last four account digits are ***Our records reflect that only one call was made to Ms*** on December 3, As stated above, only one call was placed to Ms***We were unable to connect with her when we placed that callShe did follow up shortly thereafter with a call back whereby, after confirming all necessary information as required by federal law, Ms*** immediately disputed the above debtWe accepted Ms***'s dispute and placed her account in a non-active status immediately afterWe received the attached complaint the next day after ensuring Ms*** that we would not contact her again regarding this accountAt Ms***'s request, we will honor her desired resolution and continue to not contact her regarding this accountWe are not sure how else we can assist her regarding this issuePlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Mr***,BRG has been contracted to collect on a debt attached to your nameYou had set up an arrangement with this office to resolve your debtYou defaulted on this arrangement on two separate occasions even after we lowered the payment amount in an attempt to work with youThe
representative that you spoke with had been suspended without pay for their lack of professionalismThe account has been closed internally and you will receive no further communicationBRG would like to apologize for the inconvenience.? Regards,BRG

Dear Ms***,BRG has been contracted to handle a personal business matter attached to your nameWe first would like to apologize for the unfortunate medical issues that you are dealing with and for any inconvenience you may have experienced while dealing with our officeThe calls will be
reviewed and dealt with accordinglyAs for the account in question, funds that have been paid to this point have been reversed and the account closed for collectionYou will receive no further communication from this office.Regards,BRG

Dear Ms***,? BRG has been contracted to collect on a debt attached to your nameAfter reviewing the calls, never once was there a mention of court or jailThose are both very serious allegations and are untrueYour money will be refunded within 7-business days from 05/26/BRG
would like to apologize for any inconvenienceYou will not be contacted again.Regards,BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameOn 06/30/at 1:pm estand again at 1:pm estyou spoke with a representative of this company concerning said debtWe have reviewed the recordings of both calls for accuracy while addressing this
complaintBRG respectfully disagrees with just about everything you have stated in your complaintFirst, an explanation of how you believed this was paid in full never took place, instead, you immediately stated the statute of limitations had expired, the representative informed you that they would not expire until December as the contract was not established until December of You immediately said well do what you have to do, cease and desist then terminated the callSecond, the absolutely ridiculous allegations you are stating in the second half of the complaint "once I got served with my law suit" and "good luck in jail" are untrue and basically slander as those would be very serious violations of state and federal lawWe have the recordings of both calls if you would like me to attach them on any follow up responseDuring the second call you referenced a phone number which has never belonged to BRGWe believe you have mistaken us with the company of the number you read to our representativeYou will receive no further contact as we will take you at your word that this has been paid in fullBRG would like to apologize for any confusion here.BRG

Bournview Recovery Group ("BRG") is in receipt of Ms***'sThank you for giving us the opportunity to respondBRG is the owner and the current creditor of an account in Ms***'s name for collectionThe personal loan's last four digits of the account are ***We are attaching a
verification of debt letter with our response for convenience to your office and Ms***We were attempting to locate Ms*** to send her a letter as required by federal lawWe believe Ms*** mischaracterized what took place on the phone when we spoke with her about obtaining a valid address to deliver the required letterBRG would like to emphasize to your office and Ms***, that we are a legitimate dully registered company and do not know where she received his information indicating otherwise that we are a "scam." We wish there was a way for us to address these types of allegationsWe are very sorry to hear that Ms*** is going through such a hard time in her lifeAs a gesture of good faith, we are forgiving Ms*** of this loan and refunding the money she has currently sent usPlease allow up to two weeks for the funds to show upWe wish Ms*** the best and ask that she contact us if there are any issues or she has any questions; otherwise, we will not contact her again regarding this accountPlease contact the undersigned if we can be of any additional help in this matterAuthorized Representative Bournview Recovery Group

Dear Mr***,? BRG has been contacted to handle a personal business matter attached to your nameYou have noT spoke to anyone in this office and therefor would not know what this matter is regardingYour allegations against this office are libel and unfoundedWe have made the decision to
close and return this matter.You will not receive anymore phone calls from this office.Regards,? BRG

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Dear Ms***, BRG has been contracted to collect on debt attached to your nameThe phone call you placed to this office was reviewedImmediately you disputed the debt stating that this was the result of your ex husbands doingThe representative then informed you the account was documented as
dispute, closed, and would be returnedIn agreement the call was endedYou will not receive any more phone calls from this office Regards, BRG

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I appreciate the fact that they are going to stop calling my family members and myself.? However, and I know they probably won't do this, I asked that they admit that this is a scam to scare people into thinking they owed a debt and have them make payments to them to resolve a debt that never actually existed in the first place.? Thank for your help in this
Regards,
*** ***

The account has been closed and returnedYou will receive no further calls from this officeYou have never spoke with anyone from this office nor has your fatherWe think your father may be confusing us with another companyWe apologize for any inconvenience

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** *** ***

Dear ***? ***,We apologize for any inconvenience this may have caused youYour phone number has been removed from our system and if you receive any calls in the future regarding the individual in question please be assured that they are not being generated by this
office.Sincerely,Bournview Recovery Group

Dear MsJones,? BRG has been contracted to collect on debt attached to your nameAny phone call made to a phone number other than your own was done so in errorWe simply attempted to contact you to notify you of a matter that you chose not to resolve.? Again we can assure you that your account was closed and returned on January 27, You will not receive any more phone calls from this office.? Regards,? BRG?

Bournview Recovery Group ("BRG") is in receipt
Mr***'s complaintThank you for giving us the opportunity to respondBRG placed a call to a
consumer we believed to be Mr*** to obtain his location information to send a
letter as we are required to do by federal lawUnfortunately , we were
unable to verify the consumer we were seeking as the consumer we
spoke to refused to provide any identifying information, although it is now confirmed that we did in fact have the correct
consumerIt
is our company policy, and that of the federal law, that unless and until we confirm a consumer's information, we are unable to disclose the purpose of our call, and can only provide our company name, which we didWe have reviewed this complaint with the agent that spoke with Mr*** and have placed a note in their fileWhile we disagree with Mr*** of his analysis of the law and what took place, we have sent the agent back for additional
training to ensure that all interaction with consumers provides a positive
experience The
agent disagrees that they ever argued with Mr*** , rather he continued to speak over the agent and would not allow them to explain that they can't disclose any information to them without first verifying their identifying informationIn any event, we have treated this complaint as a cease and desist and will not contact Mr*** again regarding this account
unless he calls into BRG himselfPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

Dear Ms***,Your allegation that anyone has threatened legal action is untrueWe have reviewed all calls made on the account to come to this resultIf you have proof to the contrary please provide itYour account has been permanently closed in our system and you will receive no further
communication from this officeBRG would like to apologize for any inconvenience.Regards,BRG

Dear Mr***, We would like to apologize for any inconvenience this may have caused youIt is our company policy that if, for any reason, there is a dispute regarding an account placed with our office, that the account in question is closed and all activity on said account is stoppedIf you
receive any phone calls in the future, please be assured that they are not being generated by this officeSincerely, BRG

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear Mr***,BRG has been contracted to handle a personal business matter attached to your nameBased on the information in your statement it is our belief that we have the wrong number and are looking for a different Jeffrey WankUnfortunately we are unable to disclose the reason for the
location efforts due to lack of right party verificationWe can assure you that you will not hear from this office again.Regards,BRG