Bournview Recovery Group

Dear Mr[redacted], Again, we apologize for any inconvenience this may have caused youIf there is any incorrect information pertaining to an account placed with our office and we are made aware of any discrepancies, the account is immediately closed and documented appropriatelyRegarding your request, unfortunately we are unable to accommodate you, as it is is simply not the caseAgain, no further contact will be made regarding this account.? Sincerely, BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? Although I DO have voicemails proving there lying.Regards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.First, lets start with the statement that their software does not allow more than one call per day to one number? Here are three examples where that is untrue.Sept 13, calls received at 12:00pm and 4:27pm from ***Sept 11, calls received at 11:32am and 11:44am from one number from *** and at 11:45am from ***Sept 7, calls received at 9:56am and 10:01am from ***I am happy to provide phone records which show this.Second, I called this company at *** on Sept at 10:30am (a few minutes after a missed call from this company) so I do not understand why it is not in their records.I will accept this response once I receive the documentation as outlined in the company's response detailing the alleged debt
Regards,
*** ***

Bournview Recovery Group ("BRG") has received and reviewed Ms***'s complaint referenced above and appreciates the opportunity to respondBRG had placed calls to Ms*** in a skip-tracing effort to locate a consumerAll skip-tracing efforts are done so in compliance with federal law, taking
great care not to disclose the purpose of our call to any third party, or give a third party our name unless specifically requested to do soUnfortunately, we were unable to speak with Ms*** and were unaware that she did not have any information to provide us until we received this complaintWe have removed Ms***'s contact information from our system regarding this account and she should not hear from us againWe apologize for any inconvenience and wish Ms*** the best in this New YearPlease contact the undersigned if we can be of any additional help in this matterSincerely, Authorized Representative of Bournview Recovery Group

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear Ms***,BRG respectfully disagrees with most of your complaintWe were contracted on 07/21/2016, so the allegation BRG has been been calling non stop for 6-months is untrueWe have reviewed the one and only conversation you had with our representative, she clearly identifies the company,
asked you to verify your husbands social due to being obligated by federal lawWhich you stated we had the wrong Robert Paris anywayThe representative was extremely polite and professional the entire conversationWe can attach an audio file of the call if you disagree with any of this responseAs you were assured by the representative your number has been removed and you will receive no further communication from this office

Dear Ms[redacted]We apologize for the inconvenienceUnfortunately, the representative did not see that your number appeared twice on the file and only removed oneWe have remedied this issue with your number and our representativeWe can assure you that there will be no further
communication.Regards,BRG

Dear *** ***,The address that you had listed on the account was a Wyoming addressThe area code was also WyomingWe do not practice business in the state of ColoradoHad you updated your address we would have explained that on the callAgain, it is impossible for us to determine that you had already paid an account off with another agency who never properly updated it as paidAgain, BRG apologizes for any inconvenience.Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? ?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? However, I still maintain that this is a scamI did verify my identity, but that does not mean the debt is
valid
Regards,
[redacted]

Dear Ms***,BRG has been contracted to handle debt attached to your nameWe were unaware that you had previously paid this debt offIt appears the company, or companies you had paid did not appropriately close the accounts and they were soldWe will take you at your word that the debt in
question has been paid prior and close the accountsYou or your family will receive no further communication from this officeWe apologize for any inconvenience.? Regards,BRG

Attempted to contact the consumer on two separate occasions to remedy the situation

Dear Mr***BRG has been contracted to handle a personal business matter attached to your nameWe have carefully reviewed both callsThe representative you first spoke with terminated the phone call due to your tone and volume at which you spokeThe second representative answered all
questions that you had for him, and did not hang up on youAt no time did either representative have a chance to explain the purpose of the call so we are unsure how you have come to the conclusion that there was a fictitious loan or fictitious bank account involvedYou were provided our legal address on the call, please send a request if you need anything furtherYou will not be contacted again.BRG

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameOn 10/28/this office was given permission to speak with your sister to handle this matterYour sister proceeded to call back to question the legitimacy of our company and stated was going to have someone else
contact us concerning thatAs far as the payments made, you have stated that you had already disputed them with the bankAt this point I can't refund anything if there is already a charge back initiatedIf the bank involved can verify that process has stopped we are then able to refund the payments from our endI would like to apologize for the inconvenience and lack of professionalism you experiencedThe representatives that you spoke with have been sent for continued training and their personnel file documented.? Regards,BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? Regards, *** ***

Dear Ms***,BRG has been contracted to collect on a debt attached to your nameWe would like to apologize for any lack of customer service you may have experienced while dealing with this officeThe documentation being sent through docusign which requires your signature and is password
protected is used for the protection of both parties and is a very common practiceWe will discontinue contacting you but are willing to work with you to rectify the situation with the original agreement if you so choose.? ? Regards,BRG

Dear Mr***BRG has been contracted to handle a personal business matter attached to your nameWe are bound by federal law to verify who we are speaking with prior to disclosing any informationAll documentation has been sent to the address provided to usDue to the misunderstanding we have
permanently discontinued communication concerning this matterYou will not be contacted again from this office.Regards,BRG?

Dear Mr***, BRG has been contracted to collect on debt attached to your nameWhen the representative answered your incoming phone call the first thing provided was her name and our company’s nameYou were then provided the information pertaining to the debt which you disputedYour accusation
that this is fraud is libel and unfoundedAs of January 21, collection activity from this office has stoppedYou have not received any more phone calls from this office.Regards, BRG

Dear Ms***, We apologize for any inconvenience that any phone calls generated from our office may have caused youUpon researching your complaint, we would like to state that while? calls were placed from our office on 3-2-16, that was the only date on which any activity took place on this
accountAfter reviewing the log information on this file and researching the phone recordings associated with this, we can assure you that whoever made threats of any pending legal action when speaking to your family, and your father in particular, was not usAs you state in your complaint, there was definitely some confusion regarding this account and contact that you believe may have come from this office? The account in question entered our office on 3-2-and was placed in a Management Review status on the same day after you spoke to one of our representatives at 4:PM ESTAny and all phone calls made prior to 3-2-did not come from this office, and if you receive any calls in the future they will not be coming from this office eitherNo further activity on this account will be taking place and you can consider this closed in our officeWe hop you find this response satisfactorySincerely, BRG

Dear Ms***,BRG had been contracted to collect on debt attached to your nameThe $that you paid on 05/14/has been reversed and you can expect those funds to be available within business daysWe can assure you that we are not attempting to scam anyone and are operating within the
confines of state, and federal guidelinesWe would like too apologize for any inconvenienceYou will receive no further contact from this office.Regards,Nick ***