Bournview Recovery Group

Dear Mr. [redacted]BRG has been contracted to collect on debt attached to your name. The information that was explained to you was placed with our office for the purpose of collection. The representative you spoke with explained, in the midst of you berating her, that the account would be documented...

disputed. Your allegations regarding this company are not correct. Your debt with this office has been closed and we can assure you there will be no further contact from this office.BRG

Dear Mr. [redacted],BRG has been contracted to handle a personal business matter attached to your name. We have since returned the file due to lack of communication and the fact that you would file a complaint rather than inquiring as to why we are attempting to contact you. You will receive no further...

communication from this office.BRG

Dear Mr. [redacted],BRG would like to apologize for any inconvenience. We have been contracted to collect on a debt attached to your name. BRG has made the decision to close your account and discontinue communication per your request. You or your family will receive no further contact.Regards,BRG

Dear Mr. [redacted],BRG has been contracted to collect on a debt attached to your name. Your account was placed with us on 06/01/2016, the call you received three months ago was from another office. We have reviewed all calls made on this account, we respectfully disagree with the statement "saying I...

was missing" as that was never said. Since you are stating that you have paid all your bills as scheduled, we will take you at your word and close the account and permanently discontinue all communication. BRG would like to apologize for any inconvenience.Regards,BRG

Dear Mrs. [redacted], We at BRG apologize for any inconvenience this may have caused you. After reviewing your stated complaint, the male employee in question has been suspended. It is our company policy that if there is a dispute regarding an account in our office, for any reason, that all activity...

on the account ceases and is closed in our office. Please note that no contact attempts have been made on this account since March 17, 2016, and if you receive any phone calls in the future they are not being generated by this office. Sincerely, BRG

Dear Mr. [redacted]BRG has been contracted to handle a personal business matter attached to your name. We are bound by federal law to verify who we are speaking with prior to disclosing any information. All documentation has been sent to the address provided to us. Due to the misunderstanding we have...

permanently discontinued communication concerning this matter. You will not be contacted again from this office.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I just wanted to add that I was very disturbed by the phone calls and frightened because I was accused of something that I did not do!  It was a very uncomfortable situation, not only for me, but also for my sister, who received phone calls from the same business and I also received phone calls to my home. I hope I will never, ever receive any phone calls from your business ever again!
Regards,
[redacted]

Dear Ms. [redacted],BRG has been contracted to handle a personal business matter attached to your name. Upon attempting to contact you there was no record of you filing concerning the situation we are handling. Written documentation is sent on all files within five days of the first communication....

Unfortunately we never spoke with you. All calls have been permanently discontinued to your number, and any other number associated with your file. BRG will honor your desired resolution to formally dispute this matter. The file has been documented accordingly. We would like to apologize for any inconvenience.Regards,BRG

Bournview Recovery Group ("BRG") is in receipt of Ms. [redacted]'s. Thank you for giving us the opportunity to respond. BRG is the owner and the current creditor of an account in Ms. [redacted]'s name for collection. The personal loan's last four digits of the account are [redacted]. We are attaching a...

verification of debt letter with our response for convenience to your office and Ms. [redacted]. We were attempting to locate Ms. [redacted] to send her a letter as required by federal law. We believe Ms. [redacted] mischaracterized what took place on the phone when we spoke with her about obtaining a valid address to deliver the required letter. BRG would like to emphasize to your office and Ms. [redacted], that we are a legitimate dully registered company and do not know where she received his information indicating otherwise that we are a "scam." We wish there was a way for us to address these types of false allegations. We are very sorry to hear that Ms. [redacted] is going through such a hard time in her life. As a gesture of good faith, we are forgiving Ms. [redacted] of this loan and refunding the money she has currently sent us. Please allow up to two weeks for the funds to show up. We wish Ms. [redacted] the best and ask that she contact us if there are any issues or she has any questions; otherwise, we will not contact her again regarding this account. Please contact the undersigned if we can be of any additional help in this matter. Authorized Representative Bournview Recovery Group

Dear [redacted],BRG has been contracted to collect on a debt attached to your name. We apologize about any inconvenience this may have caused. BRG has already documented your debt as disputed, closed and returned the debt. The allegation that this company is a scam is untrue, unfounded and...

slander. You will not be contacted again.Regards,Nick [redacted]

Dear Ms. [redacted],BRG has been contracted to collect on a debt attached to your name. This file was placed with our office on 03/07/2017. Any calls you received prior to that date were not made by this office. We have reviewed the call and respectfully disagree with your statement that the...

representative raised her voice or was rude on any level. Collection activity has been permanently discontinued. You will receive no further communication from this office.BRG

Dear Mr. [redacted],BRG has been contracted to collect on a debt attached to your name. After reviewing the file and complaint you have submitted, BRG has determined the information placed with our office must have been the loan you were speaking of in your statement. We have closed your account properly...

so that you will receive no further communication regarding this matter. BRG would like to apologize for any inconvenience.Regards,BRG

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted],BRG had been contracted to collect on debt attached to your name. The $333.00 that you paid on 05/14/2016 has been reversed and you can expect those funds to be available within 10 business days. We can assure you that we are not attempting to scam anyone and are operating within the...

confines of state, and federal guidelines. We would like too apologize for any inconvenience. You will receive no further contact from this office.Regards,Nick [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Everything they state is not valid. They have continued to contact me, leaving harrassing messages but have blocked me from being able to contact them. I refused to provide them with my SSN or verify my SSN with them because they will not disclose what they are calling about & I am not going to verify my SSN with someone unless the call is truly for me and even then I will not verify over the phone. If this is a valid debt they are required by law to send written correspondence from them however I have received nothing in writing from this company. Again, when I call the number they provide in their messages it now says that the number is not a working number and the first time this happened was after they hung up on me the 6th time in one day - after the last person rudely told me I kept calling back and they were not going to talk to me - after I requested a supervisor numerous times and offered to submit the letter I have from a prior bill collector stating the matter they appear to be calling about was closed. They have continued to call both my cell phone# and my work# and both my mother and daughter finally blocked their phone# because they continued to harass them as well. When they refused to tell me what this was regarding I told them I had the documentation about a supposed pay day loan that I never received. This is an ongoing complaint with this company and the internet and your web site states they have had numerous complaints for the same reason. I do not appreciate their representative who yelled at me in one of my numerous calls on 5/31/16 trying to resolve this issue that "if my attorney wasn't going to pay them what I owed them then they weren't going to talk to me". He then hung up on me, I called back & got a woman who then informed me that I had called at least 8 times, gave me the beginning of their address and then hung up on me. When I called back to get the rest of the address to pursue further complaint against this fraudulent business I then got a message that the number was not a working number. Your records are faulty or inaccurate regarding the circumstances of the calls on 5/31 and also regarding the number of times you have called me & continue to call me. I do not give out my work# on anything nor did I ever provider my direct supervisor's number to you, yet she has been contacted on the direct line to her desk and messages have been left on her voice mail several times as well.Regards,[redacted]

Dear Mr. [redacted], We would like to apologize for any inconvenience this may have caused you. It is our company policy that if, for any reason, there is a dispute regarding an account placed with our office, that the account in question is closed and all activity on said account is stopped. If you...

receive any phone calls in the future, please be assured that they are not being generated by this office. Sincerely, BRG

Dear Ms. [redacted], We apologize that you were unable to get through to a representative the first time you attempted to contact this office. With a large volume of phone calls it not unusual to be transferred to our voicemail system. When you did speak with a representative the last four of your social...

security number was verified due to federal privacy law. Without doing so we are unable to disclose the details of the matter to you. In regards to the documentation that was sent to you, any and all information was attached to the debt upon receipt of the account and we can assure you that just “anyone” can obtain this personal information. Between your phone conversation with this office and this complaint it is evident that you do not recall or recognize the debt. We have made the decision to discontinue any collection efforts and you will not receive any more phone calls from this office.                                    �...⇄ Regards, BRG

Dear Ms. [redacted],   BRG has been contracted to collect on debt attached to your name. In December of 2017 is when you first called into our office. The representative you spoke with was professional and provided you all of the information pertaining to the debt including the creditor. The...

documents that were sent to you were showing the payment dates and amounts that you yourself agreed to along with the original creditor. It was explained to you how to sign in and view those documents. Once your payment arrangement was secured you agreed to receive courtesy payment reminders to your phone number.  It was not until you defaulted on your arrangement that the representative attempted to contact you again. Not only once but several times did we assist you in modifying your payment arrangement.  It was not until February 5, 2018, after months of working with our office, that you provided us your attorney’s information and terminated the phone call. At this time we have made the decision to discontinue collection efforts, your account has been returned. You will not receive anymore phone calls from this office. Regards, BRG

Dear Ms. [redacted],BRG has been contracted to collect on debt attached to your name. Per your desired resolution, BRG has documented your debt as disputed and permanently discontinued communication with you or your family. The information you were given was provided to us with the placed debt. We...

apologize for any inconvenience and will be working with our resources in the future to prevent these circumstances. The allegation that this company is a sham is unfounded and untrue. A company is not required to be accredited by the Revdex.com to be legitimate. Again, we apologize for the inconvenience. Regards,BRG

Bournview Recovery Group ("BRG") has received and reviewed Ms. [redacted]'s complaint referenced above and appreciates the opportunity to respond. BRG had placed calls to Ms. [redacted] in a skip-tracing effort to locate a consumer. All skip-tracing efforts are done so in compliance with federal law, taking...

great care not to disclose the purpose of our call to any third party, or give a third party our name unless specifically requested to do so. Unfortunately, we were unable to speak with Ms. [redacted] and were unaware that she did not have any information to provide us until we received this complaint. We have removed Ms. [redacted]'s contact information from our system regarding this account and she should not hear from us again. We apologize for any inconvenience and wish Ms. [redacted] the best in this New Year. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Authorized Representative of Bournview Recovery Group