Bournview Recovery Group

Dear Ms. [redacted],BRG had placed a call regarding location information concerning your alleged sister or someone with the same name. Considering you or your sister do not know the details of the situation, we find your complaint to be unfounded and certainly libel. We can assure you that you or your...

sister will receive no further contact from this office.BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Dear Ms. [redacted]BRG is in receipt of your complaint and after reviewing your complaint, we find that a number of the things you have stated with regard to our company are simply not true. An account with the name of [redacted] was placed into our system on 5/27/16 and the first and only...

date that contact - ever - from our company took place with regard to said account was on 5/31/16. No contact was generated from our office with regard to this account before 5/31/16, and none has taken place since 5/31/16. The account in question is clearly notated, and it states that the individual we spoke with on 5/31/16 refused to verify the information required for identification purposes per federal law prior to disclosure, therefore no information was disclosed. We do not place calls to places of employment unless it is listed as a point of contact provided by the consumer. Our office hours are 9am - 6pm Monday -Friday - we do not place calls over the weekend, nor have we ever, and we certainly did not leave 40 messages of any nature, let alone threatening, on your voicemail. No one from this office has ever threatened to have a Sheriff's Deputy do anything to a consumer - we are not a law enforcement agency nor have we ever claimed to be. If you are being contacted by another company and they are responsible for the allegations you are making against us, that is something that has nothing to do with us and we cannot control. You have not been contacted by our company since 5/31/16 and will not be contacted by us again. If you are contacted it has nothing to do with our company. Sincerely,BRG

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], BRG has been contracted to handle a personal business matter attached to your name. Our records indicate that the phone number you provided called into our office one time on April 9, 2018. You were provided our companies name on each occasion that it was requested and you were...

simply asked if you were the correct party according to protocol. At the time you asked for your phone number to be removed and it in fact, and you have not received any phone calls since from this office. Regards, BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, I NEVER said that debt was mine. I also NEVER worked for that company. These are lies. You people are disgusting. You should be ashamed of yourself trying to scam people out of money. And honestly, as long as you never contact me again, that will be fine.
Regards,
[redacted]

Bournview Recovery Group ("BRG") is in receipt
Mr. [redacted]'s complaint. Thank you for giving us the opportunity to respond. BRG placed a call to a
consumer we believed to be Mr. [redacted] to obtain his location information to send a
letter as we are required to do by federal law. Unfortunately , we were
unable to verify the consumer we were seeking as the consumer we
spoke to refused to provide any identifying information, although it is now confirmed that we did in fact have the correct
consumer. It
is our company policy, and that of the federal law, that unless and until we confirm a consumer's information, we are unable to disclose the purpose of our call, and can only provide our company name, which we did. We have reviewed this complaint with the agent that spoke with Mr. [redacted] and have placed a note in their file. While we disagree with Mr. [redacted] of his analysis of the law and what took place, we have sent the agent back for additional
training to ensure that all interaction with consumers provides a positive
experience . The
agent disagrees that they ever argued with Mr. [redacted] , rather he continued to speak over the agent and would not allow them to explain that they can't disclose any information to them without first verifying their identifying information. In any event, we have treated this complaint as a cease and desist and will not contact Mr. [redacted] again regarding this account
unless he calls into BRG himself. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Authorized Representative of Bournview Recovery Group

Dear Ms [redacted],BRG has been contracted to handle a personal business matter attached to your name. It is against Federal law for our representatives to disclose information regarding the matter before properly identifying the consumer they are speaking with. As for any other calls made to third...

parties they are done so in an effort to locate the consumer we are looking to speak with. BRG can assure you there will be no further calls made regarding this issue.Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do not wish to seek refund at this time. I have been getting numerous calls from fradulent callers so Im making sure Im not getting taken for granted. As long as the debt is taken care of and off my report and it is satisfied Im good with that.Regards, [redacted]

Dear Ms. [redacted],BRG has been contracted to collect on debt attached to your name. [redacted] and [redacted] [redacted] ** [redacted] are the two locations the requested documentation was sent to on 07/11/2016. Also, after reviewing the call on 07/08/2016 between our...

representative and yourself, at no point was court mentioned. If you have proof to the contrary please provide it. The allegation that we somehow "scammed" you is completely untrue. The funds that were paid to this office will be available in the account from which they were drafted within the next ten business days. You will receive no further communication from this office.BRG

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], BRG has been contracted to collect on debt attached to your name. We have reviewed your statement and made the decision to honor your request to cease all collection activity. We apologize for the inconvenience and will look deeper into the matter.Regards,BRG

Dear Ms. [redacted],BRG has been contracted to collect on a debt attached to your name. We would like to apologize for the inconvenience, and lack of professionalism you have experienced while dealing with this office. The representative you first spoke with has been terminated for their disregard of...

our companies policies and lack of professionalism. BRG is not a credit reporting agency, so there will be nothing affecting your credit. We have documented the file as a dispute and closed. You will receive no further communication from this office.Regards,BRG

Dear Ms. [redacted],Based on the information you provided in the complaint we are unable to locate any information in our system. As for your allegations, they are untrue and libel. If you can provide information to further assist us in locating the matter we will be able to more accurately respond.BRG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although I DO have voicemails proving there lying.Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although I do not accept the comment that the person who called my stepson, not my son. He stated this without my asking him. That aside, I do accept the resolution in order to have this issue closed.
Regards,
[redacted]