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Bournview Recovery Group

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Reviews Bournview Recovery Group

Bournview Recovery Group Reviews (539)

Dear Ms. [redacted], BRG would like to apologize for any inconvenience. Searching our records we are unable to locate a time you actually spoke to a representative of this company. BRG has made the decision to document your account disputed and discontinue all collection efforts. Regards, BRG

Dear Mr. [redacted]BRG has been contracted to collect on debt attached to your name. We have reviewed the activity on the file, we would like to apologize for the lack of professionalism you experienced dealing with our office. However, we respectfully disagree with the allegation that we continually...

call you or your family due to the account being placed into a no contact status on 11/04/2016 immediately following the conversation. Per your request, BRG has permanently discontinued collection efforts and will not contact you or your family again. Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12707605, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like for the business to specifically state in writing that they will never contact me directly or indirectly through other parties via email, standard mail or telephone calls.  In their response to me they indicated that the case was closed.  Stating that my case is closed is not the same as stating that they will stop using automated messages at my job, my family member's phones, and my personal cell phone.  They did not indicate that they will never contact me again as requested.  My request is to never be contacted again via any forms of communication.  The company did not clearly indicate that they will never contact me again via any forms of communication.  Though they admitted using robo call without using the word "warrant" they did leave several voicemails on my work phone throughout the day.  If the system they use is automated how do they know how many times a voicemail is left at my job?  It's automated.... remember?  They should have no control over how many times I'm called - or are they admitting that they are aware of how many times they have harassed me at my job?  Are they admitting that they have a specific number of times they are willing to admit they have harassed me on my job and through my family members?  I verified who I am because I have nothing to hide from and I owe no debt.  The company needs to clearly indicate that they will refrain from any further communications to me directly or indirectly. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Dear  Mr. [redacted], BRG has been contracted to collect on a debt attached to your name.  All outbound calls made are done so in compliance with State and Federal law. If there was an automated call placed from this office it was done so on an authorized number. We apologize for any...

inconvenience.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please see attached document of my reasoning for rejecting the response. Bournview has agreed to refrain from further contact, which I accept, but I want to make sure that their rating is negative on your site because this company is clearly fraudulent. 
Regards,
[redacted]
I have reviewed the response fro Bournview Recovery group and there are multiple fallacies. While the statement of them contacting me only once is true, it is NOT true that they were unsuccessful in reaching me at that time. When they called I answered the call and an automated message came one. I was prompted to press a specific number if I believed the call was in error or to press another number if I would like to speak to a live person. I pressed the number to speak to a live person since in the automated message there were threats of legal action being taken if I denied speaking with someone about the "issue."When connected, I was given to a woman (who's name I do not remember) who then sent me to a gentleman who claimed to be my caseworker. I asked him the details of the case and he would not disclose them to me unless I verified the last four digits of my social security number. He somehow knew the last four digits of my SSN and I replied with yes, for him to tell me that I had a delinquent payday loan account with [redacted] LLC. I expressed that I have never taken a payday loan out with a company of that name, and because they knew my information and because the conversation was so cryptic that I felt all of it was a scam. I demanded their information and stated I would seek legal action, and my "caseworker" responded with a fast-paced message basically saying that my case would be escalated as a dispute and everything would go from there and then he immediately hung up on me.In addition, the following comments made in the letter from Bournview are FALSE:- The last four digits of my "account" number are [redacted]: When I asked for this information from them about the account, number and address of [redacted] LLC this information was not given to me.  - The creditor [redacted] LLC reported me to them because of an unpaid personal loan: I have never taken out a payday loan from this company. The only company I have taken a payday loan out from was [redacted], and the only personal loans I have taken out were through [redacted], and my personal credit union. I obtained my credit report and reviewed it extremely carefully and there are no delinquent accounts listed nor are there are ANY loans or even any inquiries or accounts listed under the name [redacted] LLC. This is how I know they are fabricated and operating under false information.- Bournview was unable to connect with me the single time that they called: I answered the call immediately and spoke with someone.- I followed up shortly after they failed to connect with me: This is not true because as stated above I answered as soon as they called me. I did call back, though, after the initial conversation to see about speaking with someone else to get more information so that I may file this dispute. - My account was placed in non-active status and it was agreed that I would not be called ever again: Both when I initially talked someone and when I called back I was never told that my "account" was placed in a non-active status nor was I told I would never be called again. Also, how is it that an account can be placed as non-active when "a debt is owed?"I appreciate that they have agreed to never contact me again but my concern is the fact that they have my personal information. Scammers and thieves are very innovative so they honestly could have gotten my information from anywhere, but it is necessary that I make sure that they are seen negatively on the Revdex.com's site. I will be monitoring my credit and where I disclose sensitive information from this point forward. While I currently haven't seen any adverse effects of my interaction with Bournview I will be saving this communication as well as monitoring my sensitive information from here on out. If I see any sign of fraud or wrong-doing I will be taking legal action against this, clearly, fraudulent "company."I have reviewed the response fro Bournview Recovery group and there are multiple fallacies. While the statement of them contacting me only once is true, it is NOT true that they were unsuccessful in reaching me at that time. When they called I answered the call and an automated message came one. I was prompted to press a specific number if I believed the call was in error or to press another number if I would like to speak to a live person. I pressed the number to speak to a live person since in the automated message there were threats of legal action being taken if I denied speaking with someone about the "issue."When connected, I was given to a woman (who's name I do not remember) who then sent me to a gentleman who claimed to be my caseworker. I asked him the details of the case and he would not disclose them to me unless I verified the last four digits of my social security number. He somehow knew the last four digits of my SSN and I replied with yes, for him to tell me that I had a delinquent payday loan account with [redacted] LLC. I expressed that I have never taken a payday loan out with a company of that name, and because they knew my information and because the conversation was so cryptic that I felt all of it was a scam. I demanded their information and stated I would seek legal action, and my "caseworker" responded with a fast-paced message basically saying that my case would be escalated as a dispute and everything would go from there and then he immediately hung up on me. In addition, the following comments made in the letter from Bournview are FALSE:- The last four digits of my "account" number are [redacted]: When I asked for this information from them about the account, number and address of [redacted] LLC this information was not given to me.  - The creditor [redacted] LLC reported me to them because of an unpaid personal loan: I have never taken out a payday loan from this company. The only company I have taken a payday loan out from was [redacted], and the only personal loans I have taken out were through [redacted], and my personal credit union. I obtained my credit report and reviewed it extremely carefully and there are no delinquent accounts listed nor are there are ANY loans or even any inquiries or accounts listed under the name [redacted] LLC. This is how I know they are fabricated and operating under false information.- Bournview was unable to connect with me the single time that they called: I answered the call immediately and spoke with someone.- I followed up shortly after they failed to connect with me: This is not true because as stated above I answered as soon as they called me. I did call back, though, after the initial conversation to see about speaking with someone else to get more information so that I may file this dispute. - My account was placed in non-active status and it was agreed that I would not be called ever again: Both when I initially talked someone and when I called back I was never told that my "account" was placed in a non-active status nor was I told I would never be called again. Also, how is it that an account can be placed as non-active when "a debt is owed?"I appreciate that they have agreed to never contact me again but my concern is the fact that they have my personal information. Scammers and thieves are very innovative so they honestly could have gotten my information from anywhere, but it is necessary that I make sure that they are seen negatively on the Revdex.com's site. I will be monitoring my credit and where I disclose sensitive information from this point forward. While I currently haven't seen any adverse effects of my interaction with Bournview I will be saving this communication as well as monitoring my sensitive information from here on out. If I see any sign of fraud or wrong-doing I will be taking legal action against this, clearly, fraudulent "company.

Dear Ms. [redacted],BRG has been contracted to handle a personal business matter attached to your name. We first would like to apologize for the unfortunate medical issues that you are dealing with and for any inconvenience you may have experienced while dealing with our office. The calls will be...

reviewed and dealt with accordingly. As for the account in question, funds that have been paid to this point have been reversed and the account closed for collection. You will receive no further communication from this office.Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], BRG has been contracted to handle a personal business matter for Clint Howard. The matter was placed with our office on April 12, 2018, and the first and only time you contacted our office was April 19, 2018. You were not provided any personal information in regards to the matter...

due to federal privacy law.  You were however told that your phone number was removed and you have not received any more phone calls from this office. If another phone number is being contacted in error we are unaware and we ask that we are notified of this. We apologize for the inconvenience. Regards, BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I still maintain that this is a scam. I did verify my identity, but that does not mean the debt is...

valid.
Regards,
[redacted]

Dear Mrs. [redacted], We would like to apologize for any inconvenience this may have caused you. If any of the information in the file provided to us regarding a consumer's account is disputed or incorrect, for any reason, the account ins closed and no further contact regarding said...

file takes place. Please be assured that if any future calls are placed to you they are not being generated by this office. Sincerely, Bournview Recovery Group

Dear Ms. [redacted], Pursuant to your request, a refund has been processed and no further contact attempts have been or will be made. Sincerely, BRG

Dear Ms. [redacted],BRG has been contracted to collect on a debt attached to your name. On 11/22/2017 you spoke to a representative and became vulgar and combative to the point he had to terminate the call. Documentation has been sent to the address we were provided. We have made the decision to...

discontinue collection efforts and return the file. You will not be contacted again.BRG

Dear Ms. [redacted] ,BRG has been contracted to handle a personal business matter attached to your name. When we state that people lie about receiving multiple calls in a day we have pages of records that are gone through to prove that is in fact a lie. You have never even spoke with a representative of...

this company making it impossible for you to know the nature of the call, or if we even have the correct party. Your allegation "scammers" is untrue and unfounded. Your phone number has been added to our do not call list. You will not receive another call from this office. BRG

[redacted]
[redacted]
[redacted]
[redacted]Dear Representative,My name is Steven E. Strickland and I am responding back to you regarding my complaint. I have read the final resolution and I was wondering if u could change the final outcome to I am satisfied with the outcome of my complaint. Sorry for late response.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [redacted],...

per our phone conversation, I would like to request the following two (2) items:  a) the Audio of the conversation between the Bourne Recovery Group representative, and b) validation of the complaint/debt (I still have NO CLUE on who's behalf they are attempting to collect).  Thank you!
Regards,
[redacted]

Bournview Recovery Group ("BRG") has received and reviewed Ms. [redacted]'s complaint. Thank you for allowing us to respond. BRG is a collection agency contacting Ms. [redacted] to collect on a debt in her name. Ms. [redacted]'s original loan originated with [redacted]. The last four account number...

digits are [redacted]. Attached for Ms. [redacted]'s convenience is a validation of her debt as she has requested. We did place some calls to Ms. [redacted] and her mother in an attempt to locate Ms. [redacted] and obtain updated contact information as what she had provided on her original loan was no longer valid. All skiptracing efforts are done so in compliance with federal law and we take care not to disclose the purpose of the call to any third party. We are not sure who [redacted] is that Ms. [redacted] references, but we can assure her that they are not affiliated with our company and Ms. [redacted] is possibly confusing us with a different company. Our suggestion of a pre-paid card was only one possible way for Ms. [redacted] to satisfy her loan and we apologize for any confusion. We have instructed our representative that spoke with her to be clearer in similar situations so there are no issues. We will honor Ms. [redacted]'s requested resolution and not contact her again regarding this account. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Authorized Representative of Bournview Recovery Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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Address: 5999 S Park Ave Ste 209, Hamburg, New York, United States, 14075-3719

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