Bournview Recovery Group

Dear Ms. [redacted],BRG has been contracted to collect on a debt attached to your name. In January you spoke with our office on two separate occasions. During these phone calls you verified you were the correct party and provided the information pertaining to the debt. At that time you agreed to...

resolve the matter on a voluntary basis. When you asked for our companies name and address it was provided to you and you were offered documentation to verify that the debt was placed with our office. It was determined that you would not be resolving the debt when you became hostile and vulgar.  You will not receive any more phone calls from this office and your account has been closed and returned.Regards,BRG

Dear Ms. [redacted]BRG has reviewed the call between yourself and our representative. During the call you acknowledged the loan and were prepared to resolve it with the representative. "[redacted] [redacted]" is who was listed as your employer at the time of the loan. You will receive no further communication...

from this office.

Case #: [redacted] afternoon,BRG has fully refunded Ms. [redacted] including any incurred bank fees. Please contact the consumer to verify this. Regards,BRG

Dear  Ms. [redacted], We apologize for any inconvenience this may have caused you. It is our company policy that if there is any misinformation or consumer dispute regarding an account in our office, that the account in question is closed and no further contact attempts are made...

regarding said account. If you receive any future calls they are not being generated by this office. We hope that you find this response satisfactory with regard to your desired resolution. Sincerely, Bournview Recovery Group

First and foremost we would like to apologize for any inconvenience that contact from our office may have caused you, and as of 12-22-2015 at 5:57 PM EST your phone number was removed from our system as a possible point of contact for our location and tracing efforts for the individual we were...

attempting to contact. Our call logs have been researched to better address your complaint and we would like to assure you that no further contact attempts have been made since the stated date and time, and if you continue to receive phone calls regarding the individual referenced in your complaint, please be assured that they are not being generated from our office. We hope that you find this response and resolution satisfactory. Sincerely, BRG

Dear Ms. [redacted]BRG has been contracted to handle a personal business matter attached to your name. We have reviewed the call from 01/18/2017, from the moment our...

representative answered the phone you were extremely combative and refused to even discuss the matter in which you were called. As was stated to you by our representative, we have software in place that prevents more than one call a day to any number. We apologize for any inconvenience to you or your sister. You will not be contacted again.BRG

Dear [redacted],We apologize for any inconvenience this may have caused you. Your phone number has been removed from our system and if you receive any calls in the future regarding the individual in question please be assured that they are not being generated by this...

office.Sincerely,Bournview Recovery Group

Dear Ms. [redacted], BRG has been contracted to handle a personal business matter attached to your name. This office is only attempting to contact you to notify you of this matter. It has been determined that you have not spoken with anyone here and that you do not know what this matter is...

regarding. Your assumptions are libel and unfounded. The matter has been closed and returned, you will not receive any more phone calls from this office. Regards, BRG

Dear [redacted],BRG has been contracted to handle a personal business matter attached to your name. We have reviewed all calls on the file, at no time was "civil suit or "law suit" said. Phone calls were placed for one day on this matter, therefore making the allegation that we continued to call...

untrue as well. We believe you may have this office confused with another. Either way, we have discontinued all communication regarding this matter. You will not be contacted again.BRG

Revdex.com:
I will Accept the resolution from this situation but when trying to resolve this matter with that messed up scam [redacted] they did threaten  to send me to jail. I will be looking forward to there refund on my acct. how will they refund me if I dont have the same credit card.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Dear Ms. [redacted],BRG has been contracted to collect on debt attached to your name. First and for most, any message that may have been left in an attempt to contact you did not state “warrant for you arrest. Our automated system prevents any phone number from being called several times per day. When...

you called into our office you did verify you were the correct party. You disputed the debt and requested several phone numbers to be removed from your file. At that time the representative documented your account as dispute and it was closed. Your or any other phone numbers that may have been called in error have not been contacted as of January 27, 2018. Regards, BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
Regards,
[redacted]

Dear Ms. [redacted]We apologize for any inconvenience. Your number has been added to our do not call software.Regards,BRG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Ronda Norman

Dear Ms. [redacted]BRG had been contracted to handle a personal business matter attached to your name. We apologize for any inconvenience due to the agency that you originally paid not handling the matter properly. Your debt has documented as paid prior and closed. You will receive no further contact...

from this office.Regards,BRG

Dear Ms. [redacted] You contacted this office on 03/15/2017 and misrepresented yourself as the individual we were seeking. You then began to berate the representative when the call had nothing to actually do with you. This matter was placed with our office on 03/14/2017. Any communication prior to...

that date was not this office. You will not be contacted again from this office.BRG

Dear Ms. [redacted],BRG had been contracted to collect on a debt attached to your name. First, we would like to apologize for the lack of customer service you experienced when dealing with this office. Documentation has been sent to the address on file. Communication from this office has been permanently...

discontinued unless you decide to contact BRG.Regards,BRG

Bournview Recovery Group ("BRG") is in receipt of the complaint from Ms. [redacted]. Thank you for giving us the opportunity to respond BRG was attempting to contact a consumer with the same name as Ms. [redacted] as we are required by federal law to send that consumer a letter. Only one phone call...

was placed on December 1, 2015 and we were unable to speak with anyone regarding this matter. All location information calls are done so in compliance with federal law. Out representatives are trained to ensure that until we verify the identity of the consumer we are seeking, no information regarding the call is disclosed. As stated above, we never spoke with anyone regarding this matter. We received the attached complaint on December 2, 2015 and have ensured that a do not call was placed on Ms. [redacted]'s contact information. We apologize for any confusion Ms. [redacted] is experiencing, but can assure her that it was not our company that was contacting her or anyone in her family. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Authorized Representative of Bournview Recovery Group

Dear Mr. [redacted],We were attempting to locate a different consumer who may have previously had your number. We apologize for the inconvenience and can assure you that you will not be contacted again.Regards,BRG

The account has been closed and returned. You will receive no further calls from this office. You have never spoke with anyone from this office nor has your father. We think your father may be confusing us with another company. We apologize for any inconvenience.