Bowman Contracting CO

Good day,
Thank you for your message. 
One of our Customer Care Representatives is reviewing your booking and will revert back shortly with a response.
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have offered the Future Travel Credit to compensate for the exchange of the ticket.  Please contact our agent to work out the details of the travel.
We consider the file resolved.
Best...

regards,
Customer Care Team

Good day,
Thank you for your email.
Our customer care representative has reviewed your file. As we apologize for the inconvenience of the situation, this reservation was made on your own and there is a preview page before confirming your booking to avoid these kinds of errors.  As mentioned...

by our
agents, the modification policy is well indicated on the page as well that there is the 4 hour policy. 
Due to this fact, we are unable to offer the refund requested and consider this file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed the booking. This booking was made by yourself and when you called in to cancel, you stated that you were not clear on what our agent was telling you.
We have listened to the call and...

all was clearly stated and you confirm the information.  
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.
As explained by our Customer Service Representative, there will be a Future Travel Credit allotted to you. We are awaiting an email of your medical note to attach to your file. As mentioned, once you are ready to...

book, we will in good faith, waive the fees but we cannot guarantee the airline will do the same.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
We do apologize for the inconvenience that this issue has caused you. We are still reviewing all the details of this complaint with our escalations team and you are also in contact with our Customer Care Representatives. 
We will revert back shortly with...

the final outcome.
Best regards,
Customer Care Team

Good day,
 
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and have already refunded the ticket amount. You will received this amount back within the 2 next billing cycles.
 
Concerning the second booking to London, this ticket is...

non-refundable and we are not able refund.
 
There is no further action we can provide, therefore we consider the file closed.
 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I have not been fully compensated for my loss. I only received an email saying Justfly.com would ask the airlines to reimburse me. 
Sincerely,Bridget [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. One of our Customer care Representatives called and left a message for you to notify you that the refund was processed and should...

appear on your account. We apologize for the inconvenience that this has caused you.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.
As per the discussion with our Customer Care Representative, we have issued the new ticket with your infant in it. We apologize for the inconvenience.
There is no action required on our part, so we consider this...

file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have no choice but to leave it as is.   Justfly has only spoken of their policy, they have not responded to the ethics of the company.  The customer care representative who stated he was the "Boss" and the flat our lies.  Justfly has severely disappointed and I will never recommend their service to anyone.  Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Charles [redacted]

Good day,
Thank you for your message and feedback. 
As mentioned by one of our Customer Care Representatives, we have reviewed your booking and have refunded the amount requested last week. You should already have the refund back on your card by now. This will depend on the financial...

institution you do business with.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback forcoaching purposes.
As we apologize for the inconvenience, we have looked into the file and can see that all the documents were sent to notify you of the changes. We unfortunately...

can not offer any compensation due to this.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have spoken with the airline and the tickets were reissued for travel.  Due to the fact that the airline had reissued the tickets as per your recommendation, there was no possibility of a refund.
We...

apologize for the inconvenience that this schedule change caused your travel plans. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and has left you a couple messages to discuss.  Please let us know the best time and number to be reached at your convenience.
Best...

regards,
Customer Care Team

Good day [redacted],
 
We do apologize for all the back and forth but once again, we have the same response for you. We have sent over the invoice that shows the refund that was effected way back in May on the card provided.
 
There is no further action that we can take on our end and consider this file resolved.  
 
Best regards,
Customer Care Team
 
[redacted]

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, 
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have spoken with the Airlines and they accepted to change your last name. We have received the passport copy and have forwarded it to the airline for the correction to be made. 
The airline has...

confirmed that there will be no charge for this error to be corrected. 
Our agent is in the process of finalizing this morning and will email and phone you once confirmed. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team