Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were able to take action on your file, and process the refund mentioned. We have...

confirmed the amounts to you over the phone and have included the modification fee as a gesture of good will.
The refund was processed and should appear on your account within 6-8 weeks.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
As mentioned by our Customer Care Representative, we were awaiting a response from the airline to get your refund. As you have noticed, there was a big delay. Reason being they have gone Bankrupt and have decided that they will not issue any refunds to their passengers. 
That being said, we have taken the initiative to be able to refund you directly from Justfly as a gesture of good will.  We have requested an email back to confirm where the check is to be mailed to.
Again, we apologize for the delay that this has taken.
Best regards,
Customer Care Team

The issue has not been resolved.

Complaint: [redacted]I am rejecting this response because:
Please provide a solution just investigating will not sufficeSincerely,[redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives has already reviewed your booking and baggage fees when your call came in to our service department. We have already confirmed the baggage amount of 240$ to be refunded to you and is already in process.  This...

amount was confirmed already with the receipts that were sent. We are not clear on the amount indicated in this claim but we are not willing to offer any other compensation unless there are supporting documents to support it. 
There is no further action we can provide  therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Upon review of your booking, there was a two way trip booked and there was a review page before confirming the booking to ensure all the details were correct. The total price was indicated as 569.00$. The policy is put in place to have the ability...

to cancel within 24hours and not a
free service as most of our tickets are non-refundable. These details are also indicated in our Terms and Conditions. We have already lowered the modification fee to help with this frustration of the misunderstanding.
We apologize for this inconvenience but we are not able to refund the remaining 25$ for the cancellation. 
We consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As stated by our Customer Car Representatives you have already spoken with, there was a pre-authorization from your card on the day you purchase the ticket. Once the reservation was cancelled, within in 24 hours, the money usually falls back to your...

credit card anywhere from 24 hours to a maximum of 2 - 10 business days.
The length of time depend on your credit card provider and when they release the amount immediately.
As we do apologize for the inconvenience, there is nothing more we can do. We consider this file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Team, we have reviewed the file and calls and there was a mention of certain fees and not to the 200$ fee for rebooking. Therefore we have offered the refund of the 200$ and will be sent to you shortly as mentioned.
There...

is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Justfly have my case moved forward so much fast than what I have experienced in the last month. I am so glad that they no longer telling me all kinds of excuses but just go ahead and processed my refund. Thank you again for your support and the justice,respect and fairness that I received from your help! 
Have a blessed weekend!Sincerely, Shiou [redacted]

Complaint: [redacted]I am rejecting this response because:I call Alaska Airlines and they do charge $125 per tickets my wife and I undestand that [redacted] is refunding the $100 they charge to hold the tickets but they fail to advise us was that on top of the deposit we will still be penelice by the airline [redacted] is irespossible to there customes by committing fraud in there promises to charge $100 to hold tikets and never disclose to the customet that there will be penelice anyway,and I feel [redacted] should be resposibnle for not disclossing the charges before the promise to hold the ticketsSincerely,[redacted]

Good day,
Thank you once again for your reply.
There is a process in place to retrieve the call recordings and as mentioned, we need to get your request to our verification email that was provided. We have no record as of yet that this was sent therefore, we cannot have the call processed for release. If you have already sent it, please go ahead and forward it once again and add the agent on your file to the email so we are aware when it comes in. This is for your records.
There is nothing further we can offer on our end as we have listened to the call and the information was clearly stated, therefore we consider the matter closed. 
Best regards,
Customer Care Team

Good day,
As previously mentioned, we have offered what we have control over which is Our modification fees for the change. We are not able to refund the airline fees.
Again, there is nothing other than this option we can offer, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. The refund was processed and should appear on your account within 6-8 weeks.At this time we consider this file resolved.Should you...

require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Upon review of the booking we have informed you that there was an error on  the phone concerning the voidable period of your ticket. For this, we have offered the refund you have requested and it will be mailed out this week or next at the...

latest. 
We apologize for the inconvenience that this may have caused you. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
At this point, the trip in question is 2 weeks away. All accommodations have been made and I do not want to be changing anything.
 
Thanks
Sincerely,[redacted]

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have listened to the phone conversation with our agent. There was no mention of the modification charge on the call, therefore we have refudned the fees to the card that was used at time of...

booking. 
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As you mention, there was another complaint which we addressed and closed. [redacted]
The result will not be different. An agreement was made with one of our agents concerning your Extended cancellation policy and that is all we can...

offer.  We are still not able to refund you the penalty fees.
We apologize but we still consider this matter closed. 
Best regards,Customer Care Team

Good day,
Thank you for your message. 
As previously mentioned, we have investigated and the name change was processed as requested in your complaint. We also refudned the modification fees as mentioned.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have offered the Future Travel Credit to compensate for the exchange of the ticket.  Please contact our agent to work out the details of the travel.
We consider the file resolved.
Best...

regards,
Customer Care Team

Good day,
Thank you for your message and feedback. 
As mentioned by one of our Customer Care Representatives, we have reviewed your booking and have refunded the amount requested last week. You should already have the refund back on your card by now. This will depend on the financial...

institution you do business with.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team