Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because:  i paid a fee to united of 800.00 to rebook. I am asking just fly to refund the 600.00 fee they charged me to cancel the origional reservation bc their assiciate guaranreed me the cancel fee would be covered by the insurance the agent pushed for me to buy.  I will also file a complaint with the FAA regarding just fly’s selling practices and undisclosed fees that are extremely high.  Sincerely,Elden [redacted]

They contacted me and concluded they would only reimburse me $150. I accepted this but I would like them to still be under complaint because no matter what they are claiming, they messed up my booking, whether it was computer error or representative. They are a deceitful company and should not be...

allowed to continue manipulating money from people. If there is anything else you can do for me I would appreciate it but thank you for your efforts. 
 
[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching  purposes.
Our Customer Care Representative had tried to reach you to no avail and had also emailed you with option to exchange the tickets. The dates have...

already passed and it would seem that you have already flown.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

As stated previously, we reviewed all the notes and there was no error made by our agents. There were penalty fees attached to the cancellation as there is on any cancellation.
Our phone agent gave all the details and options to the passenger and there was a verbal agreement to cancel. Once this action is done, the fees would apply and there would not be any way to reverse this action.  The tickets have already been refunded and the passenger is attempting to get the penalties refunded as well.
 
There is no action we can provide here therefore we consider it closed.

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As discussed already with our customer care representative, we have received Qatar Airways approval to fully refund your ticket ( no penalty, no...

modification fees).
The time frame is 6-8 weeks to receive back the funds in your credit card.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by one of our Customer Care Representatives, we did investigate the file and we do apologize for the misinterpretation. She has outlined the procedures and sent you some screenshots to your booking.  There was CSA Insurance purchased...

and not an extended cancellation policy. When you phoned in, our phone agent attempted to lower the fees for your to no avail.
At this point, as discussed, we are unable to offer the refund you are seeking as we need to abide by the rules set forth by the airline. 
Again we apologize for the inconvenience but we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
One of our customer care representatives has taken action on your file and has put through the refund as requested. This was processed yesterday and will be back on your card within 6-8 weeks. 
We apologize for the delay.
There is no...

further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
As previously stated, we have no transactions charged on your credit card. As per the review of the booking, here are the details our Customer Care Representative has sent you:
- both bookings were done from IP address 167.73.112.8 through our website on February 17th 2017 @ 16:00 and 16:35 for [redacted], [redacted] MICHELE & [redacted]- for booking reference [redacted] the Airline was not able to issue all the 4 tickets and were able to secure payment only for 3 tickets due to a credit card decline- please see response from the system "CREDIT CARD DENIAL 5.62 - RESTRICTED CARD"- Please note that the pre-authorize number for 3 tickets was for $ USD74.20 [redacted] and [redacted] - for booking reference [redacted] again the Airline was not able to issue all the 4 tickets and were able to secure payment only for 3 tickets due to a credit card- Please see the response from the sytem "CREDIT CARD DENIAL 5.62 - RESTRICTED CARD"- the pre-authorization number that was secured for 3 ticket was [redacted]" amounting to  $ USD105.20- because the transaction was never confirmed with Delta for both bookings it was only a pending charge that will disappear and the available credit will be restored on the card ending with the last 4 digits[redacted]- The pending charges normally falls off between 5 - 10 business days but depending on bank institution they can release the amount immediately with the authorization number  that was mentioned- you called on February 17th 2017 in the evening to cancel the booking as per the credit card decline and the agent explained that there was a pending charge from the Airline as we were not able to issue all the tickets and that it would fall down as the transaction was not confirmed with the Airline We strongly recommend that you contact your credit card company to follow up with the pending transactions so that they release the charges if it was not yet processed or verified your available credit as this was only a pending charge with Delta.
Once again, there is nothing further we can assist this as we have no charges on our end. We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our customer care representative, he has explained the fare difference and penalties that would apply if we were to change the ticket.  You did not want to move forward with changes.
He suggested to reach out to airline as you...

have stated they were able to charge you a different fare.  He has also mentioned that the ticket is non transferable from passenger to another passenger and the credit amount cannot be used from another ticket.   Each passenger has his own credit with the airline. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
The investigation was completed and as it was already explained, Justfly does not have any connection with the business under the name of "justairtickets[redacted]". Justfly did not receive any request for the cancellation of record locator [redacted]) and never did Justfly request any ticket to be issued with the business under the name of "justairtickets[redacted]" in the first place. Justfly[redacted] does not send "e-documents for authorization", we offer a different buying process.
We consider this file closed.

Complaint: [redacted]I am rejecting this response because: Again, this is a non-answer. I still do not know the status of my refund or have the refund that was promised by the company. Sincerely,Caitlin [redacted]

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have investigated the complaint and booking.you have come to an agreement on the compensation we have offered. She has already sent the payment to our accounting department for processing. 
We...

appreciate the feedback and apologize for the inconvenience the situation has caused your travel plans. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer care team

Stephanie was not properly trained as she did not clarify the spelling of our last name. As soon as we The email with the flight plans indicated an incorrect last name we were informed they will look into it, only After numerous phone calls on my part the company indicated first of a fee of $90.00, second cancellation and rebooking .  The never acknowledge our phone calls, emails, to correct the error.  This error together with the company to resolve this issue Remains on the record.  In reviewing this company,s record of customer service, there is clear indication that this company deserves an "F". Thank you

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed the booking and there was an issue with the fairlock option. We do apologies for the inconvenience of this and have already refunded the cancellation fees that were incurred on...

this booking.
There may be a delay of two to ten business before seeing the refund of the 150.00$. There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care team

Complaint: [redacted]I am...

rejecting this response because:
The horrible business called and left me a message at 0530 in the morning saying the exact same thing they emailed me with, reciting their horrible and unfair business practices to me in a voice mail. They partially refunded my purchase, I am not satisfied with this company at all. Considering the way they treated me, their unrealistic and unreasonable business practices, and their lack of legitimate response to this substantive issue, they should be out of business all together. hopefully not before my full refund is issued though. They still owe me $130 some odd dollars. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The business "offered" to let me spend more money and then rebook a ticket with them. Its like if you ordered a ham sandwich, recieved a tuna sandwich, and were told you would be "allowed" to buy a ham sandwich for an increased price.Sincerely,[redacted] Snow

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and has sent you the terms of the booking that you have confirmed at the time.
That being said, we have offered as a one time gesture of good will, the refund of our 75$ cancellation fees you...

were charged to void your booking.Concerning the airfare 333.93$ was voided on the 25th of August, those pending funding you have received by now or if not yet, should be coming from the airline soon. (normally takes 2-10 business days).The cancellation fee refund was already processed and may take between 5-10 business days for this refund to appear on the statement of the card that was charged. 
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
We have received your complaint.
As mentioned by our customer care representative, we are not able to offer you the compensation you are seeking as the terms and conditions were clearly stated and the agent also mentioned the penalties as well.
There is no further action we can provide...

from our part, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you for your message.
Our Customer Care Representative has reviewed your file and will need to listen to the call to complete the investigation. We are awaiting a preview of the call. 
We will revert back shortly. 
Best regards,
Customer Care Team