Bowman Contracting CO

Good day!
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As mentioned by our Customer Care Representative, there was a refund already processed by Jet Blue with the deduction of the penalty fees. As also...

discussed, the United ticket is non-refundable therefore the only option is a Future Travel Credit.
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
The investigation was completed and as it was already explained, Justfly does not have any connection with the business under the name of "justairtickets[redacted]". Justfly did not receive any request for the cancellation of record locator [redacted]) and never did Justfly request any ticket to be issued with the business under the name of "justairtickets[redacted]" in the first place. Justfly[redacted] does not send "e-documents for authorization", we offer a different buying process.
We consider this file closed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Ricot[redacted]

Good day,
Thank you for your message. 
As per your conversation with our Customer Care Representative, we have reviewed the booking and have provided you with all the details of your travel credit. 
As mentioned, with the arrangement that was taken with the airlines Alaska airline...

ticket is now under their control, we have no more control over this ticket. For any further inquiry relating this ticket please contact Alaska airline. 
There is no further action we can provide on this file, therefore we consider it closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have reviewed your file. According to our records, there was no confirmation to cancel your booking to our phone agent. There is usually a cancellation fee once confirmed and we have not charged...

this
amount. As we appreciate that this was a No-Show due to a family emergency, we are obliged to abide by the fare rules which state that the ticket is non-refundable. We have advocated to the airline on your behalf and they have asked us to direct you to them with the
proper documentations for the emergency.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.
We were able to take action on your file, and process the refund of the modification fees as well as another amount as a gesture of good will as discussed with our Customer Care Representative.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As discussed already with our customer care representative, we have received Qatar Airways approval to fully refund your ticket ( no penalty, no...

modification fees).
The time frame is 6-8 weeks to receive back the funds in your credit card.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,Thank you for your message. As you know, we are already working on your file through several other complaints that you have sent in. Our Customer Care Representative has been trying to contact with you to great difficulty. 
She has however provided you with the exchange quote...

several times. Please do get back to her in response to the email so we can complete the exchange. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently reviewing your complaint and booking.
We will revert back shortly. 
Thank you in advance for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
One of our customer care representatives has taken action on your file and has put through the refund as requested. This was processed yesterday and will be back on your card within 6-8 weeks. 
We apologize for the delay.
There is no...

further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by several of our agents, we have already voided the fees attached to your booking. The only charge that is posted on your card is for the Purchase Guarantee which is what allowed the cancellation. I have include your invoice and receipt...

here within with that one sole charge on the credit card. The remaining amounts were either voided or refunded already and should be back on your card.  
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.  
As discussed with our Customer Care Representative, we have reviewed your file and this was an issue with your bank. They had flagged the booking as a Fraud therefore it was cancelled on our end as the transaction couldn't go through. You would need to...

work with your 
bank to finalize this.
There is no further action we can provide as this was not our error. We consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  However, call hold times in excess of 1 hour is not acceptable. Sincerely, Cassandra [redacted]

Complaint: [redacted]I am rejecting this response because: I did contact them right away. They did not pick up at all on the customer service line. I am aware they are shady and aren't refunding or making changes so I am not seeking that. I am just making a record so other people know ahead of time. They did pick up days later after I purchased another flight on united and asked them questions if I could use part of my round trip air fare. They probably recorded that. As far as I am concerned I hope others learn from my experience. Thanks.
 
 
 
Sincerely,[redacted]

Good day,
Thank you once again for your message. We have taken another look and because the booking was made on over the phone and it was out agent who made the initial error in the name, we have gone ahead and refudned the modification fee as well. 
We apologize for the inconvenience.
At this time, we consider the file resolved.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I talked to your customer service  3 times already by phone and you don't have issue the promised refund. I need my refund as soon as possible.  Sincerely,Edil [redacted]

Stephanie was not properly trained as she did not clarify the spelling of our last name. As soon as we The email with the flight plans indicated an incorrect last name we were informed they will look into it, only After numerous phone calls on my part the company indicated first of a fee of $90.00, second cancellation and rebooking .  The never acknowledge our phone calls, emails, to correct the error.  This error together with the company to resolve this issue Remains on the record.  In reviewing this company,s record of customer service, there is clear indication that this company deserves an "F". Thank you

Thank you for your message regarding the poor experience with dealing with our booking engine.
Customer opinion keeps us on our toes. We have reviewed the booking log for possible system errors and offered suggestions on this matter to our IT staff. Thank you for taking the time to provide us with...

your valuable feedback. We strive to provide our clients with excellent care and we take your comments to heart.
Regards,
Customer Care team

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed the booking and there was an issue with the fairlock option. We do apologies for the inconvenience of this and have already refunded the cancellation fees that were incurred on...

this booking.
There may be a delay of two to ten business before seeing the refund of the 150.00$. There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care team

Good day,
Thank you for your message.
Our Customer Care Representative has reviewed your file and will need to listen to the call to complete the investigation. We are awaiting a preview of the call. 
We will revert back shortly. 
Best regards,
Customer Care Team