Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because: I did not receive a full refund and as you can see in the business's response, they state they offered a full refund, which is not the case. This company continues to sink lower and lower as their business practices are concerned. They should be permanently shut down. I never received a full refund. Sincerely,[redacted]

Good day Mr. Woods,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund with Air China. You should receive this...

refund on your card your account within 2 billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I would like to listen to the phone calls with the sales rep.
Sincerely,Nagi [redacted]

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, 
Customer Care Team

Good day,
Thank you for your message.
As per the discussion with our customer care representative, we are working on a resolution for your complaint. 
We will revert back shortly with a response.
Best regards,
Customer Care Team

Good day,
We appreciate your feedback and will use it for coaching and to improve our site. 
As mentioned about your complaint, we have done our part in resolving with what rules are in place.  Our agent has explained the options and you have decided to utilize the tickets.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.One of our Customer Care Representatives is currently reviewing your booking and will revert back to you shortly. Thank you in advance for your patience and we apologize for the customer service given in this matter. Best regards,Customer...

Care Team

Good day Cynthia,
As we do apologize for the inconvenience of the situation, the insurance was never charged therefore never activated.  As previously stated by our Customer Care Representative, we are not able to issue the refund you request due to this fact.
There is nothing further we can offer at this time and consider the file as closed. 
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have spoken with the Airlines and they accepted to change your last name. We have received the passport copy and have forwarded it to the airline for the correction to be made. 
The airline has...

confirmed that there will be no charge for this error to be corrected. 
Our agent is in the process of finalizing this morning and will email and phone you once confirmed. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by one of our Customer Care Representatives, we have reviewed the snap shots of your online booking page so we can see what the original request was at the time of booking.
As seen, the dates were the same as entered online before the...

Confirm and Book portion.  This section is to review your itinerary to ensure all is accurate. We see the change was now made to the dates you are requesting by the airline directly. 
There is no further action we can provide in this matter and consider the file closed. 
Best regards,
Customer Care Team

Good day,
As mentioned by one of our Customer Care Representatives, we have reviewed your complaint and booking and apologize for the inconvenience caused.
The tickets were purchased online no live travel agent interference which means that the tickets are booked with the data input by yourself. Therefore, the agency cannot be held liable for the incorrect information provided. There is a review page to ensure that the information is correct before clicking on Confirm and Book and submit the payment. 
We have however already refunded the amount that was charged for the modification on the name.  There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed the booking and this was booked online by yourself. We as an online travel agency, provide the details online before confirming and booking your flights. The travel documents are the...

responsibility of the
passenger at all times.  
We apologize for this inconvenience, there is nothing further we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Again, as we apologize for the inconvenience that this situation caused you, if there was something unclear in the call, then why confirm all? Our agents never release the call unless they get the verbal agreement from the passenger. 
There is unfortunately nothing we can offer in this matter and consider the file closed. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Heather [redacted]

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has reviewed your file contacted you concerning your complaint.
We do apologize for the inconvenience that this situation has caused you. There was a issue with pricing while processing the change of your...

ticket. Due to this, we have refunded the modification fees that were charged to you.
You should received the funds back on your card this week if not already. 
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day!
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and contacted the airline on your behalf. We have confirmed that Delta will be processing a full refund due to changes that Royal Air Maroc and Alitalia had that caused the...

delays and missed connection.    There is a delay in 2 billing cycles to receive the refund from the airline. 
There is no further action we can provide on our end, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and your comments. We apologize for the inconvenience and have offered the refund that you are requesting. 
This cheque will be processed with our accounting department and...

will take up to two weeks to reach you.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

We do apologize for the inconvenience and have indeed no intent to ingnore this claim. We have investigated the case so we are fair and sure there is no system error from our side.Since it is an online booking, we have requested our IT department to provide us with the customer page snapshot of the...

last step of the booking process (that is before the button is clicked). Please find the file attached and the key points of our investigation below: 1. It is clearly specified that the insurance purchase field is left unselected (as the customer claims) and the total amount provided in detail is USD3400.50.2. The customer has submitted a screenshot with the claimed price however the overall flight is not the same. We are certain that a different flight might have had a different fare, therefore the screenshot provided by the customer cannot be reviewed under these circumstances. A different combination of flights will usually lead to a difference in price.3. The customer called on 29OCT17 and claimed that there is a price discrepancy. No records of price change were found by the agent. Furthermore, the customer was offered to void the tickets along with the transaction - passenger decided not to void the transaction.3. We have verified the booking for any fare changes (as claimed by the customer that Justfly changed it 2 times after the ticket has been issued). No changes whatsoever were done to the booking by Justfly. In fact we did contact American Airlines and were informed that no booking class changes or fare changes have occurred from the time the tickets were purchased (28OCT17 at 10:12 PM EST). As well the airline has confirmed that on 29OCT17 and on 30OCT17 it was them who updated the booking by reconfirming the flight schedule.4. There was no travel insurance purchased on 28OCT17, it was purchased by the customer on 07NOV17 using our self-serve tool. Later that day we were requested to cancel it.   We are unable to offer the refund of the total amount you are requesting as we need to abide by the airline fare rules and according to the American Airlines fare rules for these tickets, the tickets are non-refundable. The transaction void possibility was offered on 29OCT17 and was declined by the consumer, unfortunately the airline gives only a 24 hour window to void the tickets, making it not possible at this stage. 
There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day,
Thank you for your message and feedback. We utilize this for coaching our agents. 
One of our Customer Care Representatives has reviewed your file. There was a delay in re-issuing the exchange tickets on our part. We apologize for the inconvenience of this and have offered the...

refund requested. 
The refund is in progress and will be returned to you shortly. 
We consider this file resolved. 
Best regards,
Customer Care team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and file. We have confirmed that there will be a refund directly from the airline.
There is no further action we can provide, therefore we consider the file closed.
best...

regards,
Customer Care Team