Bowman Contracting CO

Good day David!
Following an email already received from our Customer Care Representative, we have checked and reviewed your reservation.
The extra charges on your credit card for the 2 reservations is for advance seating assignment. It is also included to the amount of the ticket that you...

agreed to. It was only charged separately on your card.
At this time we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.
Best Regards ,
JustFly Customer Care Team

Good day,
Thank you for your message. 
One of our Customer care representative has reviewed and confirmed the bookings in question and the date that was entered at the time of booking.  Please do communicate back to the email if you wish to have him help in a new booking. 
The...

rules of your ticket as confirmed at the time of booking is non-changeable, non-refundable.
There is no further action we can provide here therefore we consider the file closed. 
Best regards,
Customer Care Team

They contacted me and concluded they would only reimburse me $150. I accepted this but I would like them to still be under complaint because no matter what they are claiming, they messed up my booking, whether it was computer error or representative. They are a deceitful company and should not be...

allowed to continue manipulating money from people. If there is anything else you can do for me I would appreciate it but thank you for your efforts. 
 
[redacted]

Good day,
 
Thank you for your message and feedback.
 
One of our Customer Care Representatives has reviewed your booking and has informed you that we cannot proceed in this file as you have already chosen to make this dispute with your bank. 
 
As this dispute is...

in progress we cannot action anything on your file. If you would like for us to complete our investigation we would need a letter coming directly from your bank that the dispute has been stopped.
 
There is no further action we can provide here without the consent to stop the chargeback and consider the file closed in the meantime. 
 
Best regards,
 
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The business has been in contact with me...

several times since I filed my complaint, without involving the Bureau. They have continuesd to assert their charges, and I have continued to assert my denial of such. A copy of the correspondence follows below my signature.
Sincerely,[redacted]
Fwd: You have a New Message from Revdex.com Serving ?San Francisco Bay Area andNorthern Coastal California, Consumer Complaint [redacted]5 messagesJustFly Wed, Nov 15, 2017 at 2:10 PMReply-To: JustFly To:[redacted]Dear Mr. K[redacted]
Thank you for your message and feedback. As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked nonrefundable tickets. As we understand the frustration that this has caused you and your travel plans, the review page before confirming a booking is there to ensure all information entered is correct. The "Fare rules" link has been highlighted in the attached snapshot of the last booking step page. We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. Since Justfly is a stand alone vendor, it cannot be held liable for any promotions on 3rd party websites (as was mentioned "48 free cancel period" on Kayak) and we cannot comment on them. Also, as noted by our agent, there might be a pending charge dispute related to this purchase. If so, kindly let us know about what amounts were disputed. Best regards, Customer Care Team booking[redacted] Wed, Nov 15, 2017 at 3:58 PM To: JustFly Thank you for your response. However, your attachments are unreadable. Further, I dispute and deny that I was clearly informed of the non-refundability of these tickets prior to purchase. In addition, I further deny being advised of your fees for cancellation, prior to attempting to cancel. As such, I dispute your $300 fee in totality. Thank you for bringing this mattwr to resolution by fully refunding all charges. James Kuhn On Nov 15, 2017 2:10 PM, "JustFly" wrote: Dear Mr. K[redacted], Thank you for your message and feedback. As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked nonrefundable tickets. As we understand the frustration that this has caused you and your travel plans, the review page 11/23/2017 Gmail - Fwd: You have a New Message from Revdex.com Serving ?San Francisco Bay Area and Northern Coastal California, Consumer Complaint #1… [redacted]… 2/4 before confirming a booking is there to ensure all information entered is correct. The "Fare rules" link has been highlighted in the attached snapshot of the last booking step page. We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. Since Justfly is a stand alone vendor, it cannot be held liable for any promotions on 3rd party websites (as was mentioned "48 free cancel period" on Kayak) and we cannot comment on them. Also, as noted by our agent, there might be a pending charge dispute related to this purchase. If so, kindly let us know about what amounts were disputed. Best regards, Customer Care Team JustFly Sun, Nov 19, 2017 at 3:20 PM Reply-To: JustFly To[redacted] Dear Mr. K[redacted], Thank you for your message and feedback. We have attached the snapshot of the last booking step page in a pdf format now. Since the customer has decided to purchase the airfare online, it is the sole responsibility of the customer to inform himself/herself about all the details, including the fare rules of the option that is about to be purchased. The "Fare rules" link has been highlighted in the attached snapshot of the last booking step page as a proof of this information's availability for the customer. Also, as noted by our agent, there might be a pending charge dispute related to this purchase. If so, we are kindly inquiring again to let us know about what amounts were disputed. Attaching as well an example of the page where the cancellation fee is charged (USD150.00 in your case). As you can observe, in order to confirm the cancellation, apart from clicking on the same-called button, it is necessary to also select the . We do consider that it is a clear information for the customer. Best regards, Customer Care Team 2 attachments self serve example.PNG 66K booking_77499043_1510770980 ([redacted] 3/4 Thank you for a clearer copy and additional information. I do see where you have hidden the information about fare rules and make it my responsibility to find the information. I know of no other reputable vendor who goes to such lengths to make it so difficult for a reasonable customer to make an informed decision. While you believe this is a defensible position, I doubt its credibility and still stand by my assertion that I was not adequately informed of terms before my purchase. Further, regarding your cancellation fees, agreement to your fees is a requirement for cancellation via your website. I did agree to the fees, but only under duress and had no other choice. As such, I continue to dispute the validity of these fees. Regarding pending dispute...I have fully and completely disputed each and every charge from [redacted], on the basis that they are incorrect due to your deceptive business practices listed above. Once again, I ask for your timely resolution of this matter via a full and complete refund of all of my charges associated with these transactions. Regards[redacted] Sent with Mailtrack On Sun, Nov 19, 2017 at 3:20 PM, JustFly wrote: Dear Mr. K[redacted], Thank you for your message and feedback. We have attached the snapshot of the last booking step page in a pdf format now. Since the customer has decided to purchase the airfare online, it is the sole responsibility of the customer to inform himself/herself about all the details, including the fare rules of the option that is about to be purchased. The "Fare rules" link has been highlighted in the attached snapshot of the last booking step page as a proof of this information's availability for the customer. Also, as noted by our agent, there might be a pending charge dispute related to this purchase. If so, we are kindly inquiring again to let us know about what amounts were disputed. Attaching as well an example of the page where the cancellation fee is charged (USD150.00 in your case). As you can observe, in order to confirm the cancellation, apart from clicking on the same-called button, it is necessary to also select the . We do consider that it is a clear information for the customer. Best regards, Customer Care Team JustFly Thu, Nov 23, 2017 at 11:32 AM Reply-To: JustFly To: [redacted] Dear Mr. K[redacted], Thank you for your message. Please be informed that once the charge has been disputed with the financial institution, we will have to wait for your bank to get in contact with us as your representative. At that point this case will be handled by our charge back department. Best regards, Customer Care Team 11/23/2017 Gmail - Fwd: You have a New Message from Revdex.com Serving ?San Francisco Bay Area and Northern Coastal California, Consumer Complaint #1

Complaint: [redacted]I am rejecting this response because: Again, this is a non-answer. I still do not know the status of my refund or have the refund that was promised by the company. Sincerely,Caitlin [redacted]

Good day,
Thank you for your message. 
As mentioned by our customer care representative, there is a 4 hour window where tickets are aloud to be voided with no cancellation fees. However, I have gone ahead as a one time courtesy and refudned this modification fee to the credit card on...

file.
There is no further action required from our part, therefore, we consider the file resolved. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because the reply I received via email is not...

acceptable.
 
Dear Ms [redacted],
Please accept my apologies for the delay in following up the comments you submitted to Revdex.com. I regret that we provided you with a poor customer experience. I am sorry to see that you have not received the last e-mail with the screenshot of your reservation, please find attached the document. As you will see, unfortunately, you have chosen, accepted and paid the amount of $ 182.90 which exactly corresponds to the price of your reservation in Basic Economy. 
Despite all the efforts we make to provide the customer service quality you deserve, you will understand that we have to follow the airlines rules concerning changes or cancellation on booking. And in this case, after the ticket is issued it is not permitted by the airline to make any change that is why our agent first, recommended to cancel the booking within the 24 hours window allowed by the airline.
I regret that you have had this experience and please do not hesitate to contact me if you need further assistance.
Kind regards
[redacted]
 
Here is what I have replied to them:
Good Afternoon,
You personally made a promise to call me so I would not have to wait for hours on hold again, since I have already done so with your representatives several times. You have failed to honor what I paid for which was a standard economy seat - shown here for $194.85. This includes the airline seat selection which is only available when you choose to upgrade to the standard economy seat. 
Your company has disappointed me on multiple levels and I reached out to the Revdex.com as a last resort. One of your representatives did credit me $11.95 after she explained my seat selection would not be honored. I even offered multiple times to even pay your company an additional $20 on top of the forty-eight dollars of upgrades and fees (shown on the original booking) just to allow your company to fix the mistake you made, but this was also refused. 
I will contact the Revdex.com in regards to your email reply as I am now asking for my baggage fees to be recouped since your company should have honored what I paid for. I expect the $20.00 standard upgrade fee to be refunded as well as $50.00 in baggage fees that I had to pay [redacted] for your company's error. 
I have also made a point to tell my community of fans not to book with JustFly.Com and I have a large fan base as this event I attended was for business. 
Sincerely,
[redacted]

Good day,
Thank you for your message and feedback.
We do apologize for the inconvenience of the delayed refund although this was not in out control. This process from the airline can be a lengthy process. The usual time frame is 6-8 weeks.
We have verified once more and the refund was processed...

yesterday, March 5th to the card that was on file at the time of booking. This refund should be showing up on your card shortly.  
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day Mary,
 
As previously stated, the booking was made and as per the notes that were logged, you phoned in 6 hours after the booking time and not 4.
 
We apologize for the inconvenience of having to hold for that long period of time due to high volume of calls.
 
Unfortunately, there is nothing further we can provide therefore we consider the file closed.
 
Best regards,
Customer Care Team
 
[redacted]
 
Thank you once again!
Sandy

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund. The refund will be processed and should appear on...

your account within 3 weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
As previously stated, we have no transactions charged on your credit card. As per the review of the booking, here are the details our Customer Care Representative has sent you:
- both bookings were done from IP address 167.73.112.8 through our website on February 17th 2017 @ 16:00 and 16:35 for [redacted], [redacted] MICHELE & [redacted]- for booking reference [redacted] the Airline was not able to issue all the 4 tickets and were able to secure payment only for 3 tickets due to a credit card decline- please see response from the system "CREDIT CARD DENIAL 5.62 - RESTRICTED CARD"- Please note that the pre-authorize number for 3 tickets was for $ USD74.20 [redacted] and [redacted] - for booking reference [redacted] again the Airline was not able to issue all the 4 tickets and were able to secure payment only for 3 tickets due to a credit card- Please see the response from the sytem "CREDIT CARD DENIAL 5.62 - RESTRICTED CARD"- the pre-authorization number that was secured for 3 ticket was [redacted]" amounting to  $ USD105.20- because the transaction was never confirmed with Delta for both bookings it was only a pending charge that will disappear and the available credit will be restored on the card ending with the last 4 digits[redacted]- The pending charges normally falls off between 5 - 10 business days but depending on bank institution they can release the amount immediately with the authorization number  that was mentioned- you called on February 17th 2017 in the evening to cancel the booking as per the credit card decline and the agent explained that there was a pending charge from the Airline as we were not able to issue all the tickets and that it would fall down as the transaction was not confirmed with the Airline We strongly recommend that you contact your credit card company to follow up with the pending transactions so that they release the charges if it was not yet processed or verified your available credit as this was only a pending charge with Delta.
Once again, there is nothing further we can assist this as we have no charges on our end. We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching  purposes.
Our Customer Care Representative had tried to reach you to no avail and had also emailed you with option to exchange the tickets. The dates have...

already passed and it would seem that you have already flown.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
That response was not a resolution but we have provided you one directly by our Customer Care Representative. We have offered a refund that is in process due to the error that was made. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the booking and have confirmed the full refund. We are awaiting the last confirmation from our partners at CSA to refund the insurance policy sue to the circumstances. 
There is no...

further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:  i paid a fee to united of 800.00 to rebook. I am asking just fly to refund the 600.00 fee they charged me to cancel the origional reservation bc their assiciate guaranreed me the cancel fee would be covered by the insurance the agent pushed for me to buy.  I will also file a complaint with the FAA regarding just fly’s selling practices and undisclosed fees that are extremely high.  Sincerely,Elden [redacted]

Good day,
Thank you for your message and feedback. We do apologize for the inconvenience this caused.
One of our Customer care representatives has reviewed your booking and we see that the tickets were now exchanged as requested. Unfortunately we are not able to offer compensation in this matter...

for the time spent.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team

As stated previously, we reviewed all the notes and there was no error made by our agents. There were penalty fees attached to the cancellation as there is on any cancellation.
Our phone agent gave all the details and options to the passenger and there was a verbal agreement to cancel. Once this action is done, the fees would apply and there would not be any way to reverse this action.  The tickets have already been refunded and the passenger is attempting to get the penalties refunded as well.
 
There is no action we can provide here therefore we consider it closed.

Good day,
Thank you for your message. We apologize for the inconvenience this situation has caused you. As I take a look at the booking, the name is not spelled the same as you have here and the email is different as well. This would be the reason why you have never received...

the
confirmation or urgent alerts that were sent.  Please indicate which information is correct.  We have SULLOVE/TERA and  [redacted] . 
We would like to inform you that your flight reservation was cancelled on 12SEPT2016 and upon cancellation Justfly collected the 50.00USD as a modification fee.  You will be receiving the amount of 277.10USD refunded back to your card within 2-10 business days.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team