Bowman Contracting CO

Good day,
Thank you for your message and feedback.
We do apologize for the inconvenience of the delayed refund although this was not in out control. This process from the airline can be a lengthy process. The usual time frame is 6-8 weeks.
We have verified once more and the refund was processed...

yesterday, March 5th to the card that was on file at the time of booking. This refund should be showing up on your card shortly.  
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Following the complaint filed, please note that we are unable to retrieve any booking with the information provided. For us to be able to open an investigation on the matter we need to have the booking reference ( 9 digits reference) that was provided to you by email or the email address...

that was used to book the said trip.
Please feel free to revert back at your earliest convenience. We will be waiting for your reply to action the file accordingly.
best regards,
Customer Care Team

Good day,
Thank you for your message and feedback. We do apologize for the inconvenience this caused.
One of our Customer care representatives has reviewed your booking and we see that the tickets were now exchanged as requested. Unfortunately we are not able to offer compensation in this matter...

for the time spent.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team

Good day,
Thank you for your message. 
As mentioned by our customer care representative, there is a 4 hour window where tickets are aloud to be voided with no cancellation fees. However, I have gone ahead as a one time courtesy and refudned this modification fee to the credit card on...

file.
There is no further action required from our part, therefore, we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by several of our agents, we have already voided the fees attached to your booking. The only charge that is posted on your card is for the Purchase Guarantee which is what allowed the cancellation. I have include your invoice and receipt...

here within with that one sole charge on the credit card. The remaining amounts were either voided or refunded already and should be back on your card.  
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,Thank you for your message. As you know, we are already working on your file through several other complaints that you have sent in. Our Customer Care Representative has been trying to contact with you to great difficulty. 
She has however provided you with the exchange quote...

several times. Please do get back to her in response to the email so we can complete the exchange. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have reviewed your file. According to our records, there was no confirmation to cancel your booking to our phone agent. There is usually a cancellation fee once confirmed and we have not charged...

this
amount. As we appreciate that this was a No-Show due to a family emergency, we are obliged to abide by the fare rules which state that the ticket is non-refundable. We have advocated to the airline on your behalf and they have asked us to direct you to them with the
proper documentations for the emergency.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
That response was not a resolution but we have provided you one directly by our Customer Care Representative. We have offered a refund that is in process due to the error that was made. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day David!
Following an email already received from our Customer Care Representative, we have checked and reviewed your reservation.
The extra charges on your credit card for the 2 reservations is for advance seating assignment. It is also included to the amount of the ticket that you...

agreed to. It was only charged separately on your card.
At this time we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.
Best Regards ,
JustFly Customer Care Team

Good day,
Thank you for your message. 
As per your conversation with our Customer Care Representative, we have reviewed the booking and have provided you with all the details of your travel credit. 
As mentioned, with the arrangement that was taken with the airlines Alaska airline...

ticket is now under their control, we have no more control over this ticket. For any further inquiry relating this ticket please contact Alaska airline. 
There is no further action we can provide on this file, therefore we consider it closed. 
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As mentioned by our Customer Care Representative, there was a refund already processed by Jet Blue with the deduction of the penalty fees. As also...

discussed, the United ticket is non-refundable therefore the only option is a Future Travel Credit.
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the booking and have confirmed the full refund. We are awaiting the last confirmation from our partners at CSA to refund the insurance policy sue to the circumstances. 
There is no...

further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Ricot[redacted]

Ms. Carine Washington
 
Good day,
 
Thank you for your message and feedback.
 
We apologize for the lack of response here however our customer care team has been in touch with you directly.
 
As mentioned, we have reviewed your booking with the airline concerning the...

weather and schedule change of your tickets. We as an agency have no control if the airline is delaying their flights and when you are at the airport during this situation the airline takes control of your booking.
 
We verified that Turkish Airlines has taken control of the ticket and processed an exchanged to new dates which they were already traveled. If you would like to request a refund you would need to submit the refund request with Turkish Airlines directly as they processed the exchange for the new dates of travel and clarify why you are requesting the refund.
 
There is unfortunately no further action we can provide, therefore we consider the file closed.
 
Best regards,

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.  As mentioned by our customer care representative, we are able to make the change but the penalties still apply per ticket.
 There would also be...

the fare difference that would apply if there is one. We have provided the information to apply for the refund directly with the airline as there are better chances this way for you. 
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day Mary,
 
As previously stated, the booking was made and as per the notes that were logged, you phoned in 6 hours after the booking time and not 4.
 
We apologize for the inconvenience of having to hold for that long period of time due to high volume of calls.
 
Unfortunately, there is nothing further we can provide therefore we consider the file closed.
 
Best regards,
Customer Care Team
 
[redacted]
 
Thank you once again!
Sandy

Complaint: [redacted]I am rejecting this response because the reply I received via email is not...

acceptable.
 
Dear Ms [redacted],
Please accept my apologies for the delay in following up the comments you submitted to Revdex.com. I regret that we provided you with a poor customer experience. I am sorry to see that you have not received the last e-mail with the screenshot of your reservation, please find attached the document. As you will see, unfortunately, you have chosen, accepted and paid the amount of $ 182.90 which exactly corresponds to the price of your reservation in Basic Economy. 
Despite all the efforts we make to provide the customer service quality you deserve, you will understand that we have to follow the airlines rules concerning changes or cancellation on booking. And in this case, after the ticket is issued it is not permitted by the airline to make any change that is why our agent first, recommended to cancel the booking within the 24 hours window allowed by the airline.
I regret that you have had this experience and please do not hesitate to contact me if you need further assistance.
Kind regards
[redacted]
 
Here is what I have replied to them:
Good Afternoon,
You personally made a promise to call me so I would not have to wait for hours on hold again, since I have already done so with your representatives several times. You have failed to honor what I paid for which was a standard economy seat - shown here for $194.85. This includes the airline seat selection which is only available when you choose to upgrade to the standard economy seat. 
Your company has disappointed me on multiple levels and I reached out to the Revdex.com as a last resort. One of your representatives did credit me $11.95 after she explained my seat selection would not be honored. I even offered multiple times to even pay your company an additional $20 on top of the forty-eight dollars of upgrades and fees (shown on the original booking) just to allow your company to fix the mistake you made, but this was also refused. 
I will contact the Revdex.com in regards to your email reply as I am now asking for my baggage fees to be recouped since your company should have honored what I paid for. I expect the $20.00 standard upgrade fee to be refunded as well as $50.00 in baggage fees that I had to pay [redacted] for your company's error. 
I have also made a point to tell my community of fans not to book with JustFly.Com and I have a large fan base as this event I attended was for business. 
Sincerely,
[redacted]

Good day,
 
Thank you for your message and feedback.
 
One of our Customer Care Representatives has reviewed your booking and has informed you that we cannot proceed in this file as you have already chosen to make this dispute with your bank. 
 
As this dispute is...

in progress we cannot action anything on your file. If you would like for us to complete our investigation we would need a letter coming directly from your bank that the dispute has been stopped.
 
There is no further action we can provide here without the consent to stop the chargeback and consider the file closed in the meantime. 
 
Best regards,
 
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer care representative has reviewed and confirmed the bookings in question and the date that was entered at the time of booking.  Please do communicate back to the email if you wish to have him help in a new booking. 
The...

rules of your ticket as confirmed at the time of booking is non-changeable, non-refundable.
There is no further action we can provide here therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently reviewing your complaint and booking.
We will revert back shortly. 
Thank you in advance for your patience.
Best regards,
Customer Care Team