Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because:
The issue still has yet to be addressed. Aeromexico has informed you to refund my money as a third party agent, yet you have still not done so.
Sincerely,Jeff [redacted]

Complaint: [redacted]I am rejecting this response because: $250 fee to change isn't what the actually airline will charge us.Sincerely,[redacted]

Good day,
Thank you for your message. 
As per the discussion with our Customer Care Representative, we have offered to refund the modification fees as requested. This amount was processed back on the card that was used at time of booking.  
There is no further action we can provide...

therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day, 
Thank you for your message. The customer has purchased United Airlines tickets from Justfly. The customer called United Airlines within the next 24 hours and, according to the customer's words, has requested to void the transaction. At this point any follow up on the transaction has...

to go through the airline who must have processed the void.
Just as a possibility: the refund transaction may not have been showing on the account balance statement due to the original charge was only an authorized/ on hold amount, in the event of a transaction void - the amount is not debited and therefore not credited.
There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representatives, we confirm that the ticket was booked as was requested. We have offered to refund the amount of the baggage fees if they are incurred. 
There is no further action required therefore we consider...

the file closed. 
Best regards,
Customer Care Team

Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have...

reviewed the booking. Please be informed that according to the airline, the tickets are non-refundable. AeroMexico does not have a provision for cancellation and refund due to medical conditions. Please find the airlines fare rules related to your ticket below:PE.PENALTIESCANCELLATIONSANY TIMETICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW.WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.Unfortunately, we are unable to offer the tickets' amount refund as requested by the customer as we need to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best Regards,Customer Support team.

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we justfly[redacted] do not do business with the entity justairtickets[redacted], in fact no connections whatsoever. We have thoroughly reviewed the case and there are no records of the client requesting the...

cancellation of record[redacted] with the justfly[redacted] support center. The cancellation might have been requested with justairtickets[redacted] (which again is a separate entity and not a partner of ours). The first time the customer has contacted justfly over the phone is on 08NOV17.Furthermore the "e-document authorizing the $1063.10" complaint part is also describes a procedure different from the justfly procedures, leading to a thought that this is related to the justairtickets.com experience. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representative is currently reviewing your booking. 
We will revert back shortly.  Thank you for your understanding. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
We are in the process of retrieving the call to better review the complaint. We will revert back shortly with our findings. 
Best regards,
Customer Care Team

Good day!
Thank you for your message. 
As per the email sent to you from our Customer Care Representative, we are awaiting confirmation of exchange as it needs to be processed the latest September 3rd 2016 and fares varies as per availability.
We apologize for the inconvenience that this...

issue has caused you and have offered to refund our modification fee that was charged on the credit card used at time of booking as a good will gesture.
We are awaiting your confirmation so we can move forward on this file.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I disagree that I fully understand the agent on the other end.  The business does not have a way for me to contact them via email. And yes I could not understand your employee very well at the other end.  I will not recommend my friends or colleagues to use this travel agency. It was an absolute dissasterous experience. I will consider this action unresolved and the only thing for me to do is to share my experience with this company for years to come...Sincerely,[redacted]

Good day,
Thank you for your message and feedback.
We sincerely empathize with the loss of your mother and the service that was offered in this difficult time. 
We as an agency are not able to offer refunds to our passengers as we abide by the rules of the tickets which come from the...

airlines.  We have reached out to the airline to attempt the refund due to bereavement but not all airlines offer this.
Icelandair is unfortunately one of them! They decline our request as the ticket is non-refundable for any reason. There is nothing further we can offer in this matter.
Once again, please accept my condolences. 
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. One of our Customer care Representatives called and left a message for you to notify you that the refund was processed and should...

appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have confirmed the refund was processed on the 5th of April. This amount will be put back on the card that was used at the time of booking. The usual time frame is within two billing...

cycles. 
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Gregory [redacted]

Complaint: [redacted]I am rejecting this response because:
You cannot, in good conscience, abdicate your responsibilities to the customer.  Why bother even responding if all you can say is that you consider the matter closed because you are unwilling to do anything to rectify the situation.Sincerely,Paul [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My refund has been returned to me appropriately.Sincerely, Jeanna [redacted]

Complaint: [redacted]I am rejecting this response because: I cannot afford to pay another $1000 to book another flight. I dont have thr money to apply for a visa to amsterdam either because I dont see why. I need a flighy going through africa because the rest other places, a nigerian needs a visa to switch planes. We are not all bad, im just trying to get back to my family after over 2years been here. Theres a cheaper toronto-addis abbaba-lagos which is a safer option. Thanks for helpingSincerely,Ifeanyi [redacted]

Complaint: [redacted]I am rejecting this response because: I personally contacted United Airlines within 24 hours of my booking to cancel, however they could not give me a refund as they had not received my payment. JustFly was in possession of my funds, and still is. I want a complete refund of my money
Sincerely,[redacted]

Good day!   Thank you for your message.   As per the discussion with our Customer Care Representative, we are listening to the call to investigate further.  The ticket is non-refundable but we are looking into what was told to you by the phone agent.   We will revert back shortly with a resolution.   Best regards Customer Care Team