Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because:
The issue still has yet to be addressed. Aeromexico has informed you to refund my money as a third party agent, yet you have still not done so.
Sincerely,Jeff [redacted]

Complaint: [redacted]I am rejecting this response because: they made the mistake and should have to refund me the money reguardless of airline policy.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
While you may outline something in Terms and Conditions it does not protect you if you break the law. I believe this is an instance of that. While airlines may call it a round-trip ticket, it can be altered on one leg of the trip or the other for a small fee. That option was not given to my parents, who were also willing to pay for a new one-way ticket if they could maintain their return flight.
Instead, your company chose to keep the money and cancel all flights.
As the ticket was purchased and sold in California and California is very big on consumer protection, I cannot imagine that this is something that is allowed to occur. Especially when it comes to large airlines such as ANA and United, which you are acting as a representative of when you sell tickets for them.
I will continue to pursue this issue outside the Revdex.com. I have contacted the California state agency that oversees travel agencies and deals with reimbursements such as this.
My parents are over the age of 70 and do not travel much by airplane. You as an agency took advantage of them and their inexperience.Sincerely,Erika[redacted]

Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have...

reviewed the booking. Please be informed that according to the airline, the tickets are non-refundable. AeroMexico does not have a provision for cancellation and refund due to medical conditions. Please find the airlines fare rules related to your ticket below:PE.PENALTIESCANCELLATIONSANY TIMETICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW.WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.Unfortunately, we are unable to offer the tickets' amount refund as requested by the customer as we need to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best Regards,Customer Support team.

Complaint: [redacted]I am rejecting this response because: I disagree that I fully understand the agent on the other end.  The business does not have a way for me to contact them via email. And yes I could not understand your employee very well at the other end.  I will not recommend my friends or colleagues to use this travel agency. It was an absolute dissasterous experience. I will consider this action unresolved and the only thing for me to do is to share my experience with this company for years to come...Sincerely,[redacted]

Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representatives, we confirm that the ticket was booked as was requested. We have offered to refund the amount of the baggage fees if they are incurred. 
There is no further action required therefore we consider...

the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
We are in the process of retrieving the call to better review the complaint. We will revert back shortly with our findings. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
We sincerely empathize with the loss of your mother and the service that was offered in this difficult time. 
We as an agency are not able to offer refunds to our passengers as we abide by the rules of the tickets which come from the...

airlines.  We have reached out to the airline to attempt the refund due to bereavement but not all airlines offer this.
Icelandair is unfortunately one of them! They decline our request as the ticket is non-refundable for any reason. There is nothing further we can offer in this matter.
Once again, please accept my condolences. 
Best regards,
Customer Care Team

Good day, 
Thank you for your message. The customer has purchased United Airlines tickets from Justfly. The customer called United Airlines within the next 24 hours and, according to the customer's words, has requested to void the transaction. At this point any follow up on the transaction has...

to go through the airline who must have processed the void.
Just as a possibility: the refund transaction may not have been showing on the account balance statement due to the original charge was only an authorized/ on hold amount, in the event of a transaction void - the amount is not debited and therefore not credited.
There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we justfly[redacted] do not do business with the entity justairtickets[redacted], in fact no connections whatsoever. We have thoroughly reviewed the case and there are no records of the client requesting the...

cancellation of record[redacted] with the justfly[redacted] support center. The cancellation might have been requested with justairtickets[redacted] (which again is a separate entity and not a partner of ours). The first time the customer has contacted justfly over the phone is on 08NOV17.Furthermore the "e-document authorizing the $1063.10" complaint part is also describes a procedure different from the justfly procedures, leading to a thought that this is related to the justairtickets.com experience. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representative is currently reviewing your booking. 
We will revert back shortly.  Thank you for your understanding. 
Best regards,
Customer Care Team

Good day!
Thank you for your message. 
As per the email sent to you from our Customer Care Representative, we are awaiting confirmation of exchange as it needs to be processed the latest September 3rd 2016 and fares varies as per availability.
We apologize for the inconvenience that this...

issue has caused you and have offered to refund our modification fee that was charged on the credit card used at time of booking as a good will gesture.
We are awaiting your confirmation so we can move forward on this file.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I cannot afford to pay another $1000 to book another flight. I dont have thr money to apply for a visa to amsterdam either because I dont see why. I need a flighy going through africa because the rest other places, a nigerian needs a visa to switch planes. We are not all bad, im just trying to get back to my family after over 2years been here. Theres a cheaper toronto-addis abbaba-lagos which is a safer option. Thanks for helpingSincerely,Ifeanyi [redacted]

Good day!   Thank you for your message.   As per the discussion with our Customer Care Representative, we are listening to the call to investigate further.  The ticket is non-refundable but we are looking into what was told to you by the phone agent.   We will revert back shortly with a resolution.   Best regards Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has already reviewed your booking and baggage fees when your call came in to our service department. We have already confirmed the baggage amount of 240$ to be refunded to you and is already in process.  This...

amount was confirmed already with the receipts that were sent. We are not clear on the amount indicated in this claim but we are not willing to offer any other compensation unless there are supporting documents to support it. 
There is no further action we can provide  therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I personally contacted United Airlines within 24 hours of my booking to cancel, however they could not give me a refund as they had not received my payment. JustFly was in possession of my funds, and still is. I want a complete refund of my money
Sincerely,[redacted]

Good day,
Thank you for your message and feedback.
Upon review of your booking, there was a two way trip booked and there was a review page before confirming the booking to ensure all the details were correct. The total price was indicated as 569.00$. The policy is put in place to have the ability...

to cancel within 24hours and not a
free service as most of our tickets are non-refundable. These details are also indicated in our Terms and Conditions. We have already lowered the modification fee to help with this frustration of the misunderstanding.
We apologize for this inconvenience but we are not able to refund the remaining 25$ for the cancellation. 
We consider the file closed. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Justfly have my case moved forward so much fast than what I have experienced in the last month. I am so glad that they no longer telling me all kinds of excuses but just go ahead and processed my refund. Thank you again for your support and the justice,respect and fairness that I received from your help! 
Have a blessed weekend!Sincerely, Shiou [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were able to take action on your file, and process the refund mentioned. We have...

confirmed the amounts to you over the phone and have included the modification fee as a gesture of good will.
The refund was processed and should appear on your account within 6-8 weeks.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My refund has been returned to me appropriately.Sincerely, Jeanna [redacted]