Bowman Contracting CO

Good day,
As per the email and voicemail from our Customer Care Representative, we were able to take action on this file. There was a refund processed in the difference of the fare amounts and you will be receiving this in the 2-3 weeks. 
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We apologize for the inconvenience. We have listened to the call recording and there was in fact an error from our agent. We were able to take action on your file, and process the...

refund as you requested. A cheque will be mailed to you.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed the booking and the customer has booked non-refundable tickets. As we understand the frustration that this has caused the client, the review page before confirming a booking is there...

to ensure all information entered is correct.In regards to the cancelled booking - the cancellation of the booking was initiated and confirmed by the customer on the Justfly self-serve portal on 17DEC2017 - 13:17 EST from the customer's IP address, the same one from which the initial purchase had been made. The booking is also pending a name change request due to the wrong name entered by the customer for one of the passengers (at the time of booking).We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representative is currently working on your booking to provide a possible option. We do know that you have booked your own tickets directly with the airline therefore we are attempting to find the best solution.
We will revert...

back shortly. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file. We have processed the refund as discussed with the details mentioned in...

your communications. 
There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the details of your file. We have offered a refund for the information that was missing. We have requested the correct information on where to send the cheque.  Please respond back to...

the email that was sent to you by our agent. 
There is no further action we can provide on this file therefore we consider it closed.
Best regards,Customer Care

Good day,
 
As per the conversation with our Customer Care Representative, he advised you of the options you had to make the changes that you have refused.
 
There is a process to make changes, and while we obtain the waiver to refund the old one, you could make a new reservation. If...

you would like to make that reservation, please do not hesitate to contact us.  
 
At this time we consider this file resolved.Kind regards,Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer care representative, we need to follow airline rules and they have stated that the ticket is not exchangeable nor transferable. Our agent has been in contact with you to explain the terms. 
As we apologize for your...

inconvenience, there is no further action we can provide in this case. We consider it closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we are a travel agency and need to abide by the rules set by airline. The request you have made is not an option as if you do not show for one portion, the other is automatically forfeited and have no...

value. 
In terms of getting your booking cancelled and refunded that will not be possible as your ticket is 100% non-refundable as stated at time of booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!We have received a copy of the complaint you lodged pertaining to your recent booking. 
Please be advice as a one-time courtesy we have already cancelled the seating assignment fee and you'll be receiving the amount of $ $25.90 CAD to be refunded back on the original form of...

payment within 2-10 business days.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
Our Customer Care Representative has been trying to reach you since May 24th to no avail by telephone and email. We would need your cooperation to be able to investigate further.
If we do not hear from you, we would need to close the file.
Best...

regards,
Customer care Team

Complaint: [redacted]I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because: I have no documentation telling me how much my credit is for.  No documentation telling me how and when I can use my credit.  I would be happy to accept a credit to use in the future, but I can't find a credit anywhere.  I log into my justfly.com account and there is no indication of any credits.  I need to know:
1.  How much is my full credit?
2.  How do I use my credit?
3.  When can I use my credit?
4.  Can I use my credit towards any future flight? At one time we were told we could only go to the same place that our tickets were for.  We have NO need to travel to       Mississippi, so they need to be good for travel to any place we choose.
Sincerely,Kori [redacted]
Sincerely,Kori [redacted]

Good day,
As per the discussion with our customer care representative, he has provided you with the options available to resolve this file. He will reach out once more to come to a resolution.
Kind regards,
Customer Care Team

Good day,
Thank you for your message. 
As we appreciate the feedback, we have reviewed the file and complaint and this ticket was already used.
This booking was made online by you and we cannot make changes without your authority. There is a booking confirmation page before checking out to...

verify all booking details. Furthermore, we have the log of calls that came in and we have the call that you have requested the change of return date which you refused as there was a modification fee.
We are unable to offer you the compensation you are seeking in this case. We consider the file closed. 
Best regards,
Customer Care Team

Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team has been trying to contact you in reference to this with no luck. Is there a number and time where it would be best suited to reach you?Kind regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your file and complaint. 
We will revert back shortly with a response. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I have not recieved payment on this. I have sent repeated email to "Goerge" from Justfly and have not recieved anything back. I seriously beleive they have no intentions of returning my money and they are not telling the truth!Sincerely,Douglas[redacted]

Complaint: [redacted]I am rejecting this response because: I received an email from justfly[redacted] stating that I would receive this refund; what is going on? This is unacceptable. The us dept of transportation provides this cancellation policy for free therefore no one should be charged for it; especially since they sent me an email confirming the refund. I can provide this if necessary. My mom has cancer and this is her last vacation she has moths to live, this problem is not anything we should be having to deal w right nowSincerely,Lori [redacted]

Good day,
Thank you for your message.
We have checked your last booking and we have no indication that this fee is being charged as you have no open subscription with this email address. Would there perhaps be another one that may have been used to subscribe to our Elite Program?
We look forward...

to hearing from you soon.
Best regards,
Customer care Team

Complaint:[redacted]I am rejecting this response because:
 
It does not really speak to the real problem, they charged $39 for a mistake that was identified in less than an hour. Airlines and  companies that offer booking services for airlines take advantage of the very necessity of service. No other service or product charges you these types pf "fees", there is really no justification for this. The fact that they charge you for any cancellation within a 24 hour period, never mind the fact that they allow no cancellations for any reason after 24 hours regardless of how far off you book is completely unreasonable. I realize they will not refund me the "cancellation" fee, but I refuse to accept this is a reasonable business practice and is not in fact a for of extortion. 
Sincerely,[redacted]