Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because:
The response does not even address my complaint, which is that justfly told me I would be paying a total of $300 to cancel my flights, and instead charged me $1300.  The response appears to relate to the details I provided concerning all events leading up to the cancellation.  Prior to cancelling as recommended by justfly I tried on two occasions to modify my flights through the justfly website.  One time the total fees were represented in the web transaction to be about $700 and the other $400 (different flights).  On both occasions I received an error message telling me I needed to call justfly (it turns out that justfly actually charged me $300--not the amount represented for the transactions but a different amount--for each of these attempts but then refunded it).  When I called justfly I was not told that the transactions were not completed because there was no availability (and did get the flights I wanted by rebooking after cancelling).  Instead, I was told by the justfly representative that it would be cheaper to cancel and rebook than to modify as I had been trying to do.  Again, I was informed this was because I would only be charged $300 to cancel.  That representation was completely inaccurate because (1) I was charged $1300 instead of $300 and (2) the cancellation was not cheaper than modifying.  I was only provided the (inaccurate) excuse about there being no availability for the flights I selected after multiple communications with justfly.  My complaint does not relate to flight availability and the overcharge has nothing to do with flight availability--it relates to misrepresentation of the cancellation fees.  I believe the error message in trying to modify online is intended to get people to call to generate more fees.  I did request the recording on May 26 in writing as required by justfly but have not received it.
Sincerely,[redacted]

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all...

the components of your trip (name,dates/price/flights, etc). This extra step is to avoid errors.
We do apologize for the inconvenience. Our agent has also attempted a refund on your behalf with the airline bu had no luck as the booking was made with the details you entered.
There is no action required on our part, so we consider this file resolved on our end.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We apologize for the inconvenience. We have listened to the call recording and there was in fact an error from our agent. We were able to take action on your file, and process the...

refund as you requested. A cheque will be mailed to you.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
As mentioned by our Customer Care Representative, we have reviewed the booking and the call that was made to our agent.  During the call with our agent to book the flights you had mentioned wanting to departing from San Diego arriving in New work on the 6th of June and
returning from Baltimore to San Diego on the 12th of June. You had requested a non stop flight, which is what the agent has given you. Then the talk about the baggage came,advised you for Jetblue the carry on was free but you would have to pay for the first bag. The agent also
advised you for Spirit you would have to pay for the carry on and for the first bag. Then the agent advise an approximate amount of 35.00$ per bag, which can go higher.As far as cancelling the ticket, they are unfortunately non-refundable. The tickets can be kept has a future travel credit but the airline has a penalties attached to the credit that are almost the value of the tickets you have.As previously stated since our agent advised of an approximate amount for the baggage and due to the tickets fare rules, we cannot fully refund the ticket.We apologize for the inconveniences this may have caused you and consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representative is currently working on your booking to provide a possible option. We do know that you have booked your own tickets directly with the airline therefore we are attempting to find the best solution.
We will revert...

back shortly. 
Best regards,
Customer Care Team

Good day,
As per the discussion with our customer care representative, he has provided you with the options available to resolve this file. He will reach out once more to come to a resolution.
Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the details of your file. We have offered a refund for the information that was missing. We have requested the correct information on where to send the cheque.  Please respond back to...

the email that was sent to you by our agent. 
There is no further action we can provide on this file therefore we consider it closed.
Best regards,Customer Care

Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team has been trying to contact you in reference to this with no luck. Is there a number and time where it would be best suited to reach you?Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because: I have no documentation telling me how much my credit is for.  No documentation telling me how and when I can use my credit.  I would be happy to accept a credit to use in the future, but I can't find a credit anywhere.  I log into my justfly.com account and there is no indication of any credits.  I need to know:
1.  How much is my full credit?
2.  How do I use my credit?
3.  When can I use my credit?
4.  Can I use my credit towards any future flight? At one time we were told we could only go to the same place that our tickets were for.  We have NO need to travel to       Mississippi, so they need to be good for travel to any place we choose.
Sincerely,Kori [redacted]
Sincerely,Kori [redacted]

Good day,
 
As per the conversation with our Customer Care Representative, he advised you of the options you had to make the changes that you have refused.
 
There is a process to make changes, and while we obtain the waiver to refund the old one, you could make a new reservation. If...

you would like to make that reservation, please do not hesitate to contact us.  
 
At this time we consider this file resolved.Kind regards,Customer Care Team

Good day,
Thank you for your message. 
As we appreciate the feedback, we have reviewed the file and complaint and this ticket was already used.
This booking was made online by you and we cannot make changes without your authority. There is a booking confirmation page before checking out to...

verify all booking details. Furthermore, we have the log of calls that came in and we have the call that you have requested the change of return date which you refused as there was a modification fee.
We are unable to offer you the compensation you are seeking in this case. We consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we are a travel agency and need to abide by the rules set by airline. The request you have made is not an option as if you do not show for one portion, the other is automatically forfeited and have no...

value. 
In terms of getting your booking cancelled and refunded that will not be possible as your ticket is 100% non-refundable as stated at time of booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!We have received a copy of the complaint you lodged pertaining to your recent booking. 
Please be advice as a one-time courtesy we have already cancelled the seating assignment fee and you'll be receiving the amount of $ $25.90 CAD to be refunded back on the original form of...

payment within 2-10 business days.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
Our Customer Care Representative has been trying to reach you since May 24th to no avail by telephone and email. We would need your cooperation to be able to investigate further.
If we do not hear from you, we would need to close the file.
Best...

regards,
Customer care Team

Good day,
Thank you for your message. 
As discussed with our Customer care representative, we need to follow airline rules and they have stated that the ticket is not exchangeable nor transferable. Our agent has been in contact with you to explain the terms. 
As we apologize for your...

inconvenience, there is no further action we can provide in this case. We consider it closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I have not recieved payment on this. I have sent repeated email to "Goerge" from Justfly and have not recieved anything back. I seriously beleive they have no intentions of returning my money and they are not telling the truth!Sincerely,Douglas[redacted]

Good day,
Thank you for your message.
We have checked your last booking and we have no indication that this fee is being charged as you have no open subscription with this email address. Would there perhaps be another one that may have been used to subscribe to our Elite Program?
We look forward...

to hearing from you soon.
Best regards,
Customer care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your file and complaint. 
We will revert back shortly with a response. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has reviewed your booking and have already processed the cancellation as requested. The refund usually takes 1-2 billing cycles to be returned to you. 
We apologize for any inconvenience that this...

situation has caused you. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
 
Thank you for your message.
 
As previously discussed with our Customer Care Representative, we have reviewed your booking and confirm that the Basic Economy was chosen and confirmed at the time you booked online.
We are an agency and we need to follow the airlines rules concerning changes or cancellation on booking. As mentioned, after the ticket is issued it is not permitted by the airline to make any changes.
This was the reason why our phone agent recommended to cancel the booking within the 24 hours window allowed by the airline.
 
We have already processed the refund of the seat assigned fee, as a gesture of good wil,l which should already be back on your card.
 
We do apologize for the experience you had with our service and will provide your feedback to our training team.
 
There is no further action we can provide, therefore we consider the file closed.
 
Best regards,
Customer Care Team