Bowman Contracting CO

Good day,
Thank you for your message.
As mentioned, we have reviewed the file and together with our suppliers, we have been able to get you the flight that you have requested. 
We have already reissued the tickets and sent them to you yesterday. 
There is no further action required,...

therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
 
Thank you for your message and feedback.
 
As mentioned by our Customer Care Representative, we have reviewed your booking and have found that there was a system error on your booking process.
There was no charge that went through however, on your card and the booking was...

aborted. The funds were taken as a pre-authorization only and have already been released.
We apologize for any inconvenience that this may have caused your travel plans.
 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
 
Thank you!Have a great day!
[redacted]

Good day,   Thank you for your message.   As mentioned by our Customer Care Representative, we have confirmed the refund was in process. It was processed on July 20th therefore it may be a couple more weeks before it shows up for you.   There is no further action we can provide, therefore we consider the file closed.   Best regards, Customer care Team   [redacted] Thanks [redacted]

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has been in touch with you to finalize the change of dates as requested. The new itinerary was emailed to you at the beginning of November. 
There is no further action we can provide, therefore we...

consider the file closed. 
Best regards,
Customer Care Team

Good day,
As I sympathize with the situation, there is still no way to 'undo' the changes selected. Even if the airline does not want to charge if you call them directly, we have the fees mentioned in our terms and are within our tight to charge them and yes, once the change or cancellation is made, the command is automatic. 
Please do phone our call center if you wish to proceed with a booking. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response...

because:
This issue with Justfly has been under investigation since 6/4/2017 for a number of reasons/excuses, none of which have resulted in a full refund of $693.56.
 
After after wasting another 1hr and 10 minutes on the phone with Justfy, I spoke Supervisor Jhona Emp# 3170. She said she is not able to get ahold of a “Higher Level Supervisor” Martha who is handling this account who will call me back today with status on the full refund.  I don’t believe her, I have never received a call back from Justfly after several promises that they would.
 
I want to send this email rejecting Justfly’s response to Revdex.com because tomorrow is the 5th day where I’ll be able to respond and wanted to provide status from my end.
 
After wasting another 1hr and 10 minutes on the phone with Justfy, I spoke to Supervisor [redacted]. She said she is not able to get a hold of a “Higher Level Supervisor” [redacted] who is handling this account who will call me back today with status on the full refund.  I don’t believe her, I have never received a call back from Justfly after several promises that they would.  I fully know I will have to once again waste another 1-2 hrs on the phone trying to get a hold of a supervisor and again explain the account notes and be put on hold for an extended amount of time. Sincerely,[redacted]

Good day,
As previously mentioned, we are unable to make a refund for this booking.  Our agents have provided you with all the proper information. If you would like to make changes to the ticket. please let us know. 
Once again, we consider the file closed.
Best regards,
Customer care team

Complaint: [redacted]I am rejecting this response because: When I cancel the tickets, you advertise that I will be able to select new tickets using my credit in your site, which is not true, I can only use the credit by calling you and in any case you add an extra fee, meaning that I'll repay the new tickets in full, so, the credit is just an illusion, for example:
- Ticket to London (price direct with the airline): 750USD
- Same ticket with justfly using the credit: 500USD fee (I never be told to have to pay a fee to re book using my credit) + 150USD (cancellation fee that I already paid) + 711USD (of 'imaginary' credit available) giving a total of 1361USD which is absurd, totally a scam of course.
 
I check directly with the airline, and for the first ticket that I bought a refund was available, meaning that Just Fly recover some money in my behalf when they cancelled the flight.
So, 
- My claim is, I want to use the credit with a fair price, not that invented and inflated rates that Justfly is creating.
- I want to see my options in the site, since I'm not able to purchase any flight by my own since their site doesn't allow me to use my credit or see the rates, which is very suspicious, on their policies they mention that I will be able to select any new flight using my credit available, so this is not true at all, they want for me to make a phone call and then they search for me.
Sincerely,Nahum [redacted]

Complaint: [redacted]I am rejecting this response because: although I can empathy with the complications JustFly may have with their supplier, I remain firm that this level of customer service is unacceptable in any standard.  As a consumer I am expected to pay my balance immediately for the services I seek, the excuse that my bank has an unusually long period of time to pay is no excuse.  This type of injustice should be illegal and may have to be my next course of action.  Maybe legal representation can assist in changing laws and regulations to protect consumers from business predatory actions.  I am curious to know what happens to refunds of individual who do not speak up and defend their consumer's rights.  My refund was started back in November 2017, I am at the minimum processing time to get my refund, and all I got from the company before this message was to wait 4-6 weeks for processing.  What does a customer who paid a service that need to be cancelled due to the companies inability to deliver the service to get a refund?  Or is the intent of the company to keep this money if the customer does not demand their refund?  Many questions, not at all positive, arise in my head of how this company performs business.Sincerely,Leonardo [redacted]

Good day,
As previously discussed, we have investigated this file and your complaint and all the details were provided as well as approved by yourself. 
As we appreciate that this is not the resolve you wish to hear, there is nothing further we can provide as a solution. 
We consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
This is still not resolved.Sincerely,Sara[redacted]

Complaint: [redacted]I am rejecting this response...

because:
I got contacted by somebody from JustFly. Representative was telling me that I was wrong and that booking the ticket does not guarantee the price. I asked around and asked travel agent as well. Once booking is confirmed the price is locked and should be guaranteed because it's essentially a contract. You offered, I accepted and you should deliver and you did NOT deliver. its a br arch of a contract on your part  
Sincerely,Sergei Kochlatyi

Good day,
Thank you for your message.
One of our Customer Care Representative has reviewed your file and contacted you with the options avail. We have reviewed with the airline and they are unwilling to provide a refund but have offered an exchange which you refused. 
Furthermore, we see...

that you have filled a Chargeback with your bank therefore we are unable to proceed with this file until this judgement is made. 
Since we are unable to action anything, we would need to close this file. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Taylor [redacted]

Good day,
Thank you for your message.  
As discussed with our Customer Care Representative, we have reviewed your file and this was an issue with your bank. They had flagged the booking as a Fraud therefore it was cancelled on our end as the transaction couldn't go through. You would need to...

work with your 
bank to finalize this.
There is no further action we can provide as this was not our error. We consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The business has been in contact with me...

several times since I filed my complaint, without involving the Bureau. They have continuesd to assert their charges, and I have continued to assert my denial of such. A copy of the correspondence follows below my signature.
Sincerely,[redacted]
Fwd: You have a New Message from Revdex.com Serving ?San Francisco Bay Area andNorthern Coastal California, Consumer Complaint [redacted]5 messagesJustFly Wed, Nov 15, 2017 at 2:10 PMReply-To: JustFly To:[redacted]Dear Mr. K[redacted]
Thank you for your message and feedback. As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked nonrefundable tickets. As we understand the frustration that this has caused you and your travel plans, the review page before confirming a booking is there to ensure all information entered is correct. The "Fare rules" link has been highlighted in the attached snapshot of the last booking step page. We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. Since Justfly is a stand alone vendor, it cannot be held liable for any promotions on 3rd party websites (as was mentioned "48 free cancel period" on Kayak) and we cannot comment on them. Also, as noted by our agent, there might be a pending charge dispute related to this purchase. If so, kindly let us know about what amounts were disputed. Best regards, Customer Care Team booking[redacted] Wed, Nov 15, 2017 at 3:58 PM To: JustFly Thank you for your response. However, your attachments are unreadable. Further, I dispute and deny that I was clearly informed of the non-refundability of these tickets prior to purchase. In addition, I further deny being advised of your fees for cancellation, prior to attempting to cancel. As such, I dispute your $300 fee in totality. Thank you for bringing this mattwr to resolution by fully refunding all charges. James Kuhn On Nov 15, 2017 2:10 PM, "JustFly" wrote: Dear Mr. K[redacted], Thank you for your message and feedback. As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked nonrefundable tickets. As we understand the frustration that this has caused you and your travel plans, the review page 11/23/2017 Gmail - Fwd: You have a New Message from Revdex.com Serving ?San Francisco Bay Area and Northern Coastal California, Consumer Complaint #1… [redacted]… 2/4 before confirming a booking is there to ensure all information entered is correct. The "Fare rules" link has been highlighted in the attached snapshot of the last booking step page. We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. Since Justfly is a stand alone vendor, it cannot be held liable for any promotions on 3rd party websites (as was mentioned "48 free cancel period" on Kayak) and we cannot comment on them. Also, as noted by our agent, there might be a pending charge dispute related to this purchase. If so, kindly let us know about what amounts were disputed. Best regards, Customer Care Team JustFly Sun, Nov 19, 2017 at 3:20 PM Reply-To: JustFly To[redacted] Dear Mr. K[redacted], Thank you for your message and feedback. We have attached the snapshot of the last booking step page in a pdf format now. Since the customer has decided to purchase the airfare online, it is the sole responsibility of the customer to inform himself/herself about all the details, including the fare rules of the option that is about to be purchased. The "Fare rules" link has been highlighted in the attached snapshot of the last booking step page as a proof of this information's availability for the customer. Also, as noted by our agent, there might be a pending charge dispute related to this purchase. If so, we are kindly inquiring again to let us know about what amounts were disputed. Attaching as well an example of the page where the cancellation fee is charged (USD150.00 in your case). As you can observe, in order to confirm the cancellation, apart from clicking on the same-called button, it is necessary to also select the . We do consider that it is a clear information for the customer. Best regards, Customer Care Team 2 attachments self serve example.PNG 66K booking_77499043_1510770980 ([redacted] 3/4 Thank you for a clearer copy and additional information. I do see where you have hidden the information about fare rules and make it my responsibility to find the information. I know of no other reputable vendor who goes to such lengths to make it so difficult for a reasonable customer to make an informed decision. While you believe this is a defensible position, I doubt its credibility and still stand by my assertion that I was not adequately informed of terms before my purchase. Further, regarding your cancellation fees, agreement to your fees is a requirement for cancellation via your website. I did agree to the fees, but only under duress and had no other choice. As such, I continue to dispute the validity of these fees. Regarding pending dispute...I have fully and completely disputed each and every charge from [redacted], on the basis that they are incorrect due to your deceptive business practices listed above. Once again, I ask for your timely resolution of this matter via a full and complete refund of all of my charges associated with these transactions. Regards[redacted] Sent with Mailtrack On Sun, Nov 19, 2017 at 3:20 PM, JustFly wrote: Dear Mr. K[redacted], Thank you for your message and feedback. We have attached the snapshot of the last booking step page in a pdf format now. Since the customer has decided to purchase the airfare online, it is the sole responsibility of the customer to inform himself/herself about all the details, including the fare rules of the option that is about to be purchased. The "Fare rules" link has been highlighted in the attached snapshot of the last booking step page as a proof of this information's availability for the customer. Also, as noted by our agent, there might be a pending charge dispute related to this purchase. If so, we are kindly inquiring again to let us know about what amounts were disputed. Attaching as well an example of the page where the cancellation fee is charged (USD150.00 in your case). As you can observe, in order to confirm the cancellation, apart from clicking on the same-called button, it is necessary to also select the . We do consider that it is a clear information for the customer. Best regards, Customer Care Team JustFly Thu, Nov 23, 2017 at 11:32 AM Reply-To: JustFly To: [redacted] Dear Mr. K[redacted], Thank you for your message. Please be informed that once the charge has been disputed with the financial institution, we will have to wait for your bank to get in contact with us as your representative. At that point this case will be handled by our charge back department. Best regards, Customer Care Team 11/23/2017 Gmail - Fwd: You have a New Message from Revdex.com Serving ?San Francisco Bay Area and Northern Coastal California, Consumer Complaint #1

Good day,
Thank you for your message. We apologize for the inconvenience this situation has caused you. As I take a look at the booking, the name is not spelled the same as you have here and the email is different as well. This would be the reason why you have never received...

the
confirmation or urgent alerts that were sent.  Please indicate which information is correct.  We have SULLOVE/TERA and  [redacted] . 
We would like to inform you that your flight reservation was cancelled on 12SEPT2016 and upon cancellation Justfly collected the 50.00USD as a modification fee.  You will be receiving the amount of 277.10USD refunded back to your card within 2-10 business days.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund. The refund will be processed and should appear on...

your account within 3 weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.
We were able to take action on your file, and process the refund of the modification fees as well as another amount as a gesture of good will as discussed with our Customer Care Representative.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual charge. What was showing on your account was a pre-authorization hold, which never became a charge because the transaction was voided.As a travel...

agency, we do not have the authority to cancel or reverse pre-authorized charges. The 'held' amount returns to the user's account based on the timelines established by the financial institution. Expediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by now. There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team