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Bowman Contracting CO

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Bowman Contracting CO Reviews (2762)

Good day,
As previously discussed, we have investigated this file and your complaint and all the details were provided as well as approved by yourself. 
As we appreciate that this is not the resolve you wish to hear, there is nothing further we can provide as a solution. 
We consider the file closed.
Best regards,
Customer Care Team

Good day,
As mentioned by one of our Customer Care Representatives, we have reviewed your complaint and booking and apologize for the inconvenience caused.
The tickets were purchased online no live travel agent interference which means that the tickets are booked with the data input by yourself. Therefore, the agency cannot be held liable for the incorrect information provided. There is a review page to ensure that the information is correct before clicking on Confirm and Book and submit the payment. 
We have however already refunded the amount that was charged for the modification on the name.  There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
As previously mentioned, we are unable to make a refund for this booking.  Our agents have provided you with all the proper information. If you would like to make changes to the ticket. please let us know. 
Once again, we consider the file closed.
Best regards,
Customer care team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Taylor [redacted]

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and file. We have confirmed that there will be a refund directly from the airline.
There is no further action we can provide, therefore we consider the file closed.
best...

regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response...

because:
I got contacted by somebody from JustFly. Representative was telling me that I was wrong and that booking the ticket does not guarantee the price. I asked around and asked travel agent as well. Once booking is confirmed the price is locked and should be guaranteed because it's essentially a contract. You offered, I accepted and you should deliver and you did NOT deliver. its a br arch of a contract on your part  
Sincerely,Sergei Kochlatyi

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and your comments. We apologize for the inconvenience and have offered the refund that you are requesting. 
This cheque will be processed with our accounting department and...

will take up to two weeks to reach you.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Again, as we apologize for the inconvenience that this situation caused you, if there was something unclear in the call, then why confirm all? Our agents never release the call unless they get the verbal agreement from the passenger. 
There is unfortunately nothing we can offer in this matter and consider the file closed. 
Best regards,
Customer Care Team

Good day,   Thank you for your message.   As mentioned by our Customer Care Representative, we have confirmed the refund was in process. It was processed on July 20th therefore it may be a couple more weeks before it shows up for you.   There is no further action we can provide, therefore we consider the file closed.   Best regards, Customer care Team   [redacted] Thanks [redacted]

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed the booking and this was booked online by yourself. We as an online travel agency, provide the details online before confirming and booking your flights. The travel documents are the...

responsibility of the
passenger at all times.  
We apologize for this inconvenience, there is nothing further we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
 
Thank you for your message and feedback.
 
As mentioned by our Customer Care Representative, we have reviewed your booking and have found that there was a system error on your booking process.
There was no charge that went through however, on your card and the booking was...

aborted. The funds were taken as a pre-authorization only and have already been released.
We apologize for any inconvenience that this may have caused your travel plans.
 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
 
Thank you!Have a great day!
[redacted]

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has reviewed your file contacted you concerning your complaint.
We do apologize for the inconvenience that this situation has caused you. There was a issue with pricing while processing the change of your...

ticket. Due to this, we have refunded the modification fees that were charged to you.
You should received the funds back on your card this week if not already. 
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: although I can empathy with the complications JustFly may have with their supplier, I remain firm that this level of customer service is unacceptable in any standard.  As a consumer I am expected to pay my balance immediately for the services I seek, the excuse that my bank has an unusually long period of time to pay is no excuse.  This type of injustice should be illegal and may have to be my next course of action.  Maybe legal representation can assist in changing laws and regulations to protect consumers from business predatory actions.  I am curious to know what happens to refunds of individual who do not speak up and defend their consumer's rights.  My refund was started back in November 2017, I am at the minimum processing time to get my refund, and all I got from the company before this message was to wait 4-6 weeks for processing.  What does a customer who paid a service that need to be cancelled due to the companies inability to deliver the service to get a refund?  Or is the intent of the company to keep this money if the customer does not demand their refund?  Many questions, not at all positive, arise in my head of how this company performs business.Sincerely,Leonardo [redacted]

Complaint: [redacted]I am rejecting this response...

because:
This issue with Justfly has been under investigation since 6/4/2017 for a number of reasons/excuses, none of which have resulted in a full refund of $693.56.
 
After after wasting another 1hr and 10 minutes on the phone with Justfy, I spoke Supervisor Jhona Emp# 3170. She said she is not able to get ahold of a “Higher Level Supervisor” Martha who is handling this account who will call me back today with status on the full refund.  I don’t believe her, I have never received a call back from Justfly after several promises that they would.
 
I want to send this email rejecting Justfly’s response to Revdex.com because tomorrow is the 5th day where I’ll be able to respond and wanted to provide status from my end.
 
After wasting another 1hr and 10 minutes on the phone with Justfy, I spoke to Supervisor [redacted]. She said she is not able to get a hold of a “Higher Level Supervisor” [redacted] who is handling this account who will call me back today with status on the full refund.  I don’t believe her, I have never received a call back from Justfly after several promises that they would.  I fully know I will have to once again waste another 1-2 hrs on the phone trying to get a hold of a supervisor and again explain the account notes and be put on hold for an extended amount of time. Sincerely,[redacted]

Good day,
Thank you for your message. 
As discussed with our customer care representative, he has explained the fare difference and penalties that would apply if we were to change the ticket.  You did not want to move forward with changes.
He suggested to reach out to airline as you...

have stated they were able to charge you a different fare.  He has also mentioned that the ticket is non transferable from passenger to another passenger and the credit amount cannot be used from another ticket.   Each passenger has his own credit with the airline. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Ms. Carine Washington
 
Good day,
 
Thank you for your message and feedback.
 
We apologize for the lack of response here however our customer care team has been in touch with you directly.
 
As mentioned, we have reviewed your booking with the airline concerning the...

weather and schedule change of your tickets. We as an agency have no control if the airline is delaying their flights and when you are at the airport during this situation the airline takes control of your booking.
 
We verified that Turkish Airlines has taken control of the ticket and processed an exchanged to new dates which they were already traveled. If you would like to request a refund you would need to submit the refund request with Turkish Airlines directly as they processed the exchange for the new dates of travel and clarify why you are requesting the refund.
 
There is unfortunately no further action we can provide, therefore we consider the file closed.
 
Best regards,

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.  As mentioned by our customer care representative, we are able to make the change but the penalties still apply per ticket.
 There would also be...

the fare difference that would apply if there is one. We have provided the information to apply for the refund directly with the airline as there are better chances this way for you. 
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by one of our Customer Care Representatives, we did investigate the file and we do apologize for the misinterpretation. She has outlined the procedures and sent you some screenshots to your booking.  There was CSA Insurance purchased...

and not an extended cancellation policy. When you phoned in, our phone agent attempted to lower the fees for your to no avail.
At this point, as discussed, we are unable to offer the refund you are seeking as we need to abide by the rules set forth by the airline. 
Again we apologize for the inconvenience but we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual charge. What was showing on your account was a pre-authorization hold, which never became a charge because the transaction was voided.As a travel...

agency, we do not have the authority to cancel or reverse pre-authorized charges. The 'held' amount returns to the user's account based on the timelines established by the financial institution. Expediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by now. There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Following the complaint filed, please note that we are unable to retrieve any booking with the information provided. For us to be able to open an investigation on the matter we need to have the booking reference ( 9 digits reference) that was provided to you by email or the email address...

that was used to book the said trip.
Please feel free to revert back at your earliest convenience. We will be waiting for your reply to action the file accordingly.
best regards,
Customer Care Team

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Address: 1710 N Crescent Heights BLVD, Los Angeles, California, United States, 90069

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