Bowman Contracting CO

Thank you for your message regarding the poor experience with dealing with our booking engine.
Customer opinion keeps us on our toes. We have reviewed the booking log for possible system errors and offered suggestions on this matter to our IT staff. Thank you for taking the time to provide us with...

your valuable feedback. We strive to provide our clients with excellent care and we take your comments to heart.
Regards,
Customer Care team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Neil [redacted]

Good day,
Thank you for your message. 
As per our Customer Care Representative, we have reviewed the file and as mentioned, according to our terms and conditions, the fees are clearly stated. Our agent has outlined these terms and we have also reduces the amount for the modification fees as a...

gesture of good will. 
We are not able to refund the airline penalty as requested.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Nevertheless, I must also make it clear that at no point prior to my complaint to the Revdex.com was I treated respectfully or seriously or ethically by this business. Throughout the countless phones calls I made to them before contacting Revdex.com, they mislead me, lied to me, and made no attempt to help. It wasn't until the Revdex.com got involved did they make an effort to refund my ticket.Sincerely, Charles [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Chris [redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and will revert back shortly.
Thank you in advance for your patience. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because the issue was not if the ticket was non-refundable or refundable.  The issue was this was displayed nowhere when buying the ticket or after you have bought the ticket.  JustFly does not display this information at all during the whole process or afterwards.  When you call the Customer Care Representative they point you to a very general 'Terms and Conditions' of JustFly that is vague and says nothing about your particular ticket.  The Terms and Conditions state that 'if your ticket is considered refundable' but no where in the website does it display if your ticket is refundable vs. nonrefundable.  This site is a ripoff.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  However, call hold times in excess of 1 hour is not acceptable. Sincerely, Cassandra [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Pedro [redacted]

Good day,
Thank you for your feedback. We have listened to the call and will provide feedback and coaching. 
As discussed with our customer care representative, the ticket has been reissued and sent to you to the email we have on file.  
Also, as a gesture of good will, we have also...

gone ahead and refudned the modification fees as mentioned. The amounts will be processed and you should receive the refund within the next two weeks.
There is no further action required, therefore we consider the file resolved.
Best regards,
Customer care Team

Good day,
Thank you for your message.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. One of our Customer care Representatives called and left a message for you to notify you that the refund was processed and should...

appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good morning [redacted],
 
Hope you are well.
 
We have this complaint that we cannot seem to get closed.
 
We have attempted to review this file with the passenger to no avail.
 
This passenger showed up at the check in counter too late. This has no bearing on our ticket or process.  If the airline decides that this person is a No-show due to this late check-in, there is nothing we can do to change that fact. We recommend to our passengers, that they should check in at least 90 minutes prior to flight time.
 
There is nothing we can provide to satisfy the passengers request for compensation.
 
Thank you!
[redacted]

Complaint: [redacted]I am rejecting this response because:i spokes to someone from there support dept last Tuesday April 18 they told me that they will refund my money back to my credit card in 5  to 10 business day today April 26 is the 6 day and they haven't refund my money so I'm not accepting their response until they return my money to my card.now I don't trust them because of those conflicting statements they tell me when I'm following up my complaint I will be satisfied if I see my money back to my card.Sincerely,[redacted]

Good day,
Thank you once again for your message. We have taken another look and because the booking was made on over the phone and it was out agent who made the initial error in the name, we have gone ahead and refudned the modification fee as well. 
We apologize for the inconvenience.
At this time, we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have attempted to contact you to rectify the issue.  
You have a credit with UA valid for 1 year and can be used to fly anywhere in the US, the change fee of 200.00 plus any fare difference will...

apply.  Our agent has verified the dates you mentioned for Tampa and unfortunately the return date is sold out (there are no more seats).
Please do reach out to her once again for further options. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
From: Tshi [redacted]] Sent: Monday, July 25, 2016 8:32 PMTo: info[redacted]Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
 
Thank you for communicating with me about the answer that the business gave you.
Howeve, I am not satisfied with that answer which basically telling me that I am loosing 
All my money without using any types of services that they provide.
I know there's a fee to for changing the itinerary but it can't be more than coast of the
Ticket itself. 
        
Please help, this can't be happening in 21th century. Sincerely,Joe [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Michael [redacted]

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently working to get a response from the airline on your behalf concerning the refund requested. 
We will revert back shortly once we have a response. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we will process the payment of your expenses pertaining to the calls with our agents on your phone bill to your paypal account.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team