Bowman Contracting CO

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and consulted United Airlines. As we understand the frustration that this has caused you and your travel plans, the carrier does not have a refund provision related to any...

weather travel advisories for Cancun on the original dates of travel. United Airlines does offer the future travel credit for it though, as observed at this time, the booking has been reissued by the airline who is now in control of the e-tickets.We were unable to offer the refund you are requesting as we needed to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Most Recent MessageDate Sent: 5/1/2017 11:45:34 AM
Good day,
Thank you once again for your message. 
As discussed with our Customer Care Representative, you have confirmed the receipt of the refund on your April statement. 
We consider the file resolved.
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this response because:
They shouldn't advertise those prices if they are not going to honor them.  It isn't the fault of the airlines, it is the fault of Just Fly.  I run a hotel, so I understand the fact that prices can change very quickly.  However if a customer books a rate, we honor the rate they booked even when the prices have changed since they booked that rate.  Same situation with Just Fly, if a customer has booked a rate with Just Fly, then they should honor that price.  It is not the fault of the customer that the airline prices have changed!!  They should have real time pricing with their system.Sincerely,Mike[redacted]

Good day,
Thank you for your message. We consider the feedback and will advise the web team.
As per the airline policy and our terms and conditions, if you call within 24 hours of the booking time, you can completely cancel but a penalty may apply (within 4 hours of the booking time, no fee...

applies). If you call after this 24 hours and you purchased a non refundable fare, we cannot process any refund on your file. If you want to process a change, regular penalties applies, which includes the airline and our penalty, as you were informed.We are not putting the rules on your fare, the airlines are the one building itineraries and to put the fare rules attached to them. We have to respect those rules, if not, we will be the one to pay a penalty to the airline because we break their conditions.We are not able to offer the refund you are requesting.
We consider the file closed.
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. As previously explained, all prices displayed on our website are subject to change at any time without prior notice. Airfare is only guaranteed once the...

purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. This is well mentioned on Terms and Conditions page.As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the updated price (of $362.40 for the requested ticket) was well displayed on the review page before the payment was submitted.In addition, our records show that the transaction was voided on 01NOV17, the expected amount to fall back to the account is $362.40 for the ticket + $20.00 CSA insurance. There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund of the modification fees as you requested. One of our Customer care Representatives called and sent you an email to notify you that the refund was...

processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Upon review of your booking, there was no charge that was put through on your card therefore there will be no Refund per say yet a release of funds. The card was declined therefore there was not even a pre-authorization taken. 
Here below is...

the preview of the invoice on your booking. 
There is nothing further we can do on this booking and consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of Customer Care Representatives is reviewing your file and will revert back shortly with her findings. 
Thank you for your patience.
Best regards,
Customer Care Team

Complaint: [redacted]
I am rejecting this response because:[redacted] (California), I sent an email to Justfly regarding my progress in obtaining a document with a doctor's signature. I stated: I am still trying to reach the doctor to ask her to sign the document. I expect this to be done by 4/14. Thank you for your patience.I received a response from the business acknowledging my email, stating "we will wait the doctor's note."(There is really no response made by business yet to accept or reject, as they are awaiting a document from me.)I left a voicemail for [redacted], asking to confirm either by email or phone that this email was received, since I received an email stating I had 5 days to respond to email inquiry.
Sincerely,
[redacted]

Good day.
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team

Good day,
Thank you once again for your feedback.
As stated by out Customer Care Representative, if you were to check our terms and conditions, it is clearly stated that we cannot guarantee seat assignment requests. Also, when you book on Justfly.com, you have 4 hours from the moment that the ticket is issued to cancel your booking without any penalty. For the 20 other hours, you can cancel, but fees applies. This is the case with your booking. 
Regarding fees applied for seat assignment by the airline, some provide seats without additional cost, some others do not. We do not have any control over airlines policies, this is why we strongly suggest you to verify with the airline what is involved.
There is nothing further we can offer as we have already waived the fees that were charged by us. We consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish to confirm the amount of the refund greed upon. it is my experience that this can be changeble, and therefore will accept your offer once it is confirmed in writing.Sincerely, Gina [redacted]

Complaint: [redacted]I am rejecting this response because:
I'm sorry for the delayed reply.  The problem that I have with the whole response is that I have a confirmation from them changing flight from Rome to JFK to September 16th.   Just Fly is stating that because we did not use the first flight the entire flight was cancelled.  When we arrived at FCO on 9/16, American Airlines told us that we missed the flight which was scheduled for 9/14.  So the flight was not cancelled as they stated.  So they never changed the flight with American Airlines like my confirmation states nor was the original flight cancelled like they are saying.  If we had gone to the FCO airport on 9/14, we would have had a flight home.  So what they are claiming is not true.
 
I have been reading so many bad reviews/posts about Just Fly and not sure how to proceed.  
 
[redacted]Sincerely,[redacted]

Good day,
Thank you for sharing the details of your recent booking experience with us?
As per your phone conversation with our Customer Care Representative, she confirmed that the ticket is cancelled and full refund has been requested to the airline.Depending on your credit card company it...

could between 6-8 weeks for the funds to fall back into your account. 
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our customer care representative, they have reviewed the file and communicated with the airline. They have informed us that there has been a delay in the refunds to our passengers due to a surplus of route cancellations. 
As mentioned,...

the refund was already processed and should be in your account within the next couple of days.Thank you for your patience and feedback. We consider the file resolved.
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attention. As mentioned by our customer care representative , she is working on your file and will update you soon. We appreciate your patience. Best regards, 
Customer Care Team

Hello,
As you respond within the Revdex.com site please do update the booking details here with that response. The reference number you have provided does not correspond with your booking. We are unable to locate the booking. 
Please send us the reference number or the email that was used at the time of booking so we can investigate your complaint. 
Thank you!
Best regards,
Customer care Team

Good day,
Thank you for your message. 
We have received your complaint and have reviewed your file. As mentioned by our phone agent, the coverage of [redacted] Insurance is past the Free-look period for cancellation. There was a 10 day period when booking that you had the option of cancelling this....

Not sure what happened to your confirmation email.
That being said, I have requested an exception on your behalf to have it cancelled and have already refunded it to your card. 
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,Kindly provide the e-ticket number/booking number /reference number so we can review the claim.Best regards,Customer Care Team