Bowman Contracting CO

Most Recent MessageDate Sent: 1/26/2017 10:21:22 AM
Good day,
As per the conversations with the passenger, there has been an agreement on a Future Travel Credit with the airline penalties attached. There were procedures that were put in place that they passenger needs to follow once the new new reservation is booked. They have been advised that they need to send in the medical documentation  thereafter to receive their refund minus the airline penalty fees. 
We consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have mentioned that there are no paper tickets available. They no longer exist. You  can call the airline to confirm your flights with the confirmation number provided to you in the emails from...

our agent. 
The mention on the website about getting your tickets upon request means if you want another email with your electronic ticket numbers. It has nothing to do with any possibility of having paper tickets.
There is no further action required, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. We consider the feedback and will advise the web team.
As per the airline policy and our terms and conditions, if you call within 24 hours of the booking time, you can completely cancel but a penalty may apply (within 4 hours of the booking time, no fee...

applies). If you call after this 24 hours and you purchased a non refundable fare, we cannot process any refund on your file. If you want to process a change, regular penalties applies, which includes the airline and our penalty, as you were informed.We are not putting the rules on your fare, the airlines are the one building itineraries and to put the fare rules attached to them. We have to respect those rules, if not, we will be the one to pay a penalty to the airline because we break their conditions.We are not able to offer the refund you are requesting.
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
best regards,
Customer care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
As per the discussion with our customer care representative, we have listened to the phone call and there was a clear indication on the fare difference. We sincerely apologize for the inconvenience and...

are willing to offer the modification fees as a gesture of good will.
There is no further action required on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

From: [redacted] Sent: Wednesday, July 12, 2017 10:52 AMTo: JustFly Cc: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted]
 
Good afternoon,
 
Your email states that there are two attachments.  I do believe that such statement was made erronioulsy, there is nothing attached to this email.  Please re send with attachments.
 
Thank you, 
From: JustFly To: [redacted] Sent: Wednesday, July 12, 2017 1:43 PMSubject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted]
 
Good day,
Re your complaint sent via Revdex.com we would like to clarify that the booking was made online and usually our system provides you with the best offer first marked in the top corner We found a better price for your trip on alternate dates.   and you terminate your reservation you received a checkup  page as per attached documents to verify your booking 
 
N.B. attached 2 documents 
Document 1 is the alternate date 
Document 2 ist the checkup page  before you agree and terminate your reservation
 
 
As a good will, we can refund the amount 75$ of the mod fee, about your request to refund the tickets we regret to refund the ticket due the tickets are non-refundable
 
Thanks you
Just Fly Team
 
 
 
On Wed, 5 Jul at 1:29 PM , JustFly wrote:
 
Good day,
Re your complaint sent via Revdex.com we would like to clarify that the booking was made online and usually our system provides you with the best offer first marked in the top corner We found a better price for your trip on alternate dates.   and you terminate your reservation you received a checkup  page as per attached documents to verify your booking 
 
N.B. attached 2 documents 
Document 1 is the alternate date 
Document 2 ist the checkup page  before you agree and terminate your reservation
 
 
As a good will, we can refund the amount 75$ of the mod fee, about your request to refund the tickets we regret to refund the ticket due the tickets are non-refundable
 
Thanks you
Just Fly Team

Complaint: [redacted]I am rejecting this response because: As I mentioned before, I have read their terms and conditions. It says the airline may charge $250 if you cancel. There is nothing about $150 that Justfly charges as a processing fee for canceling the tickets for you. Yes they told me after they charged my credit card without me authorizing it and I found about this a few days later when I checked my credit card activities and when I called and asked why they have charged my card and that is when they told me about this fee. I ask that they send a copy of all of our conversations we had from  my first call to cancel the tickets and the calls after for you and me to find out what exactly went on. Yes they told me about the $150 after they charged my card without me knowing about it. Like I mentioned before most airline offered full refunds to the affected customers and I think Air France did the same. I still need a statement from the airline that the $300 times 3 has been gone to the airline, in that case I have nothing against Justfly in that matter and they should reverse the 3 times $150 processing fee because again it is not mentioned in their terms and conditions and the fact that they charged my card without my permission. I am going to file the same complaint with my credit card company and I will also claim that I do not know any "travel Agency Southfield, MI" ,. I do not know these people and I have never authorized them to charge or credit my card, this is the fact.Sincerely,Golnaz [redacted]

Good day,
Thank you for feedback. 
There is a difference from what you see on the website for a new booking and a existing travel credit. To explain further.
A Future Travel Credit applied to the cancellation with a penalty mentioned at the time of cancellation. For use of the FTC, for sure there is the possibility that the fares shown online at that moment may be lower. The previous ticket that was cancelled came with specific fare rules and restrictions. The fares you see online are not associated to these rules and may not be eligible for purchase based on the previous ticket purchased.  For this reason, the system automatically verifies all this and quotes accordingly. 
There is no further action we can provide therefore consider the file closed.
Best regards,
Customer Care Team

Ms.[redacted] Helmle
 
Good day,
 
Thank you for your message and feedback.
 
We apologize for the lack of response here however our customer care team has been in touch with you directly.
 
We were attempting to assist in the schedule change but you were never available to...

discuss the options with our team.  Due to the lack of responses and the fact that you had already traveled, we have closed this case.
 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of Customer Care Representatives is reviewing your file and will revert back shortly with her findings. 
Thank you for your patience.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish to confirm the amount of the refund greed upon. it is my experience that this can be changeble, and therefore will accept your offer once it is confirmed in writing.Sincerely, Gina [redacted]

Complaint: [redacted]I am rejecting this response because:
I'm sorry for the delayed reply.  The problem that I have with the whole response is that I have a confirmation from them changing flight from Rome to JFK to September 16th.   Just Fly is stating that because we did not use the first flight the entire flight was cancelled.  When we arrived at FCO on 9/16, American Airlines told us that we missed the flight which was scheduled for 9/14.  So the flight was not cancelled as they stated.  So they never changed the flight with American Airlines like my confirmation states nor was the original flight cancelled like they are saying.  If we had gone to the FCO airport on 9/14, we would have had a flight home.  So what they are claiming is not true.
 
I have been reading so many bad reviews/posts about Just Fly and not sure how to proceed.  
 
[redacted]Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Brian [redacted]

Complaint:[redacted]I am rejecting this response because:Sincerely,[redacted]

Good day,Kindly provide the e-ticket number/booking number /reference number so we can review the claim.Best regards,Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.As discussed with our Customer Care Representative, a review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review...

page that gives you the opportunity to look at all the components of your trip
 (dates/price/flights, etc). This extra step is to avoid errors. The booking was made with the dates you entered. Our agent has provided the screenshot of your checkout page for your review. 
For this reason there is no action we can provide to accommodate your request, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you once again for your message and feedback. We appreciate it and will use to better our service team and wait times. 
There is nothing further we can provide as a resolution, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking at your booking and we will revert back soon.
Thank you for your patience.
Best regards,
Customer Care Team

Good day.
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team

Complaint: [redacted]
I am rejecting this response because:[redacted] (California), I sent an email to Justfly regarding my progress in obtaining a document with a doctor's signature. I stated: I am still trying to reach the doctor to ask her to sign the document. I expect this to be done by 4/14. Thank you for your patience.I received a response from the business acknowledging my email, stating "we will wait the doctor's note."(There is really no response made by business yet to accept or reject, as they are awaiting a document from me.)I left a voicemail for [redacted], asking to confirm either by email or phone that this email was received, since I received an email stating I had 5 days to respond to email inquiry.
Sincerely,
[redacted]