Bowman Contracting CO

Complaint:[redacted]I am rejecting this response because:Sincerely,Stephanie Laure Pouockam Feyon
We have not received any offer of an arrangement from this traveling agency[redacted] Instead, they have been trying to retain over 65% of our funds and forcing us to accept the remainder. 
We purchase the airfares on Justfly[redacted] many months ahead of our December 24, 2017 departure date. Our departing flight was cancelled for some reason, and we were never notified of this cancellation. It is only when I made the first phone call to them to confirm our flights that an agent disclosed that our flight originally departing on December 24th was cancelled (this was one month before requested departure date); and at the time the only option they were willing to offer was a flight departing on December 25th. This option did not work for my family so we requested a full refund for our tickets, which was only fair since the agency was the one to cancel our flights (without any notification whatsoever). We ended up not traveling because our original plans did not match with what the agency tried to impose on us. Again the tickets were entirely paid for months in advance; they cancelled our departing flight without notifying us; for 3 weeks in a row I called Justfly every single day for rectification; they failed to provide us with different options for takeoff on our original date, or any other accommodating options for that matter. I was made a verbal promise via a phone conversation with a manager on duty that we will be entirely reimbursed for their mistake but never received a confirmation email of this conversation/reimbursement. 
All we want at this time is a full refund of our tickets given that we had nothing to do with the traveling agency cancelling our original itineraries. Thank you very much for your understanding and assistance in this matter.

Complaint: [redacted]I am rejecting this response because: The lack of clarity and disclosure on the webpage and follow on ticket purchase, coupled with the customer service that provided false information by trying to get me to spend more money. The fees I was told I would have to pay weren't real, according to the two airlines I had flights with for my trip. This in essence is fraud and misrepresentation in order to get money out of people. Being told I would have to spend the same amount of money I originally spent on the flight to alter the dates of a flight close to 2 months out from the travel date is crazy and entirely unprofessional. Customer service should be a priority along with customer satisfaction. The rating this company has gotten across the internet speaks for itself and I should have listened. even the Revdex.com provides a warning on using the site. next time I will check, but it looks like the company hasn't and wont change its ways on how it treats its customers and how they disclose hidden fees and costs.Sincerely,Patrick[redacted]

Complaint: [redacted]I am rejecting this response because: we do not believe the response from Justfly, Inc. addresses the refund we believe we are rightfully owed. We will contact Justfly to discuss this matter and request that they follow up with the Revdex.com pending our discussion with them. 
Sincerely,Ian [redacted]

Good day,
Our agent has attempted to explain how the pricing and procedures work and you were not interested in hearing and hung up on her. As an agency, we do not have control of the price changes nor the availability that is offered by the airlines. This can change at any given moment.
There is no further action we can take from our part, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We apologize for the inconvenience that this has cause you. 
As discussed with out customer care representative, we are not able to predict the price changes as a stated in our terms and conditions. We...

receive this information from third-party sources such as airlines, hotels, tour operators and transportation providers.
We always take reasonable care to make sure this information is accurate and up-to-date. However, we cannot guarantee the accuracy of this information or that it is the most current information available.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I don't have a booking number because the transaction did not go through, but the business has a recording of my call as their customer service recording mentions when anyone calls their number. Furthermore, in their response this business did not deny that they don't have my information which they can access since I entered everything into their website. They also did not address the issue of warning the customer before information is collected that the price of a ticket changed or is about to change. They have the records.
Sincerely,Erick [redacted]

Good afternoon,
Thank you once again for your message. 
To answer your questions, the 15.95$ charged was for a seat assignment fee that was chosen at the time of booking. That amount was voided with the ticket. As for the refund of 25.00$, we have offered this as a gesture of goodwill for the misunderstanding that occurred on our policies.  Our Terms and Conditions clearly state the cancellation policy even within the 24 hour period. The fee should have been higher but the agent also offered the reduction on your behalf. 
These amounts have all been refunded or voided therefore there is no further action we can provide.
The file is closed.
Best regards,
Customer Care Team

Good day,
To reiterate, we follow procedures set by the airline rules. You had made your booking on 24 December 2016 and you called on 28 December 2016. This is way passed the 24 hour period allowed to a refund. 
Our agent has tried to explain all and let you know the option of Future Travel Credit that you are not receptive to hearing.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this response because: 
 
1) you waited for the flight to be taken so that is the reason you can t reach me!!!!!! You did not call me or try me before my departure
2) I book a return for tomorrow wenesday which I will take
3)The return on saturday July 23 won t be used so now you can do something about this one!!!!!
I want money back for the return saturday july 23 that I won t use
 
Thank you
 
Best regards
 
 
 
 
 
Sincerely,Gregory [redacted]

Complaint: [redacted]I am rejecting this response because: I have not received the $100 refund they said they were sending. Once I receive the check in the mail I will consider the matter resolved.
 
Sincerely,
Ryan [redacted]

Good day,
The refund was processed on November 3rd as mentioned previously. Here attached is a copy of the refund. 
There is no further action that we can provide. Please do check with your bank to see where that transaction is. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
We apologize for the delay. One of our Customer Care Representatives is currently working on your booking.
We will revert back shortly with a response.
 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and the steps taken up to the confirmation of your booking. We provide a Review and Book page before making the final click to confirm. We have sent the screen shot to validate this to you
directly. Please note, that at the time of booking and on the checkout page (before you click confirm and book) the total price showing was 1743.60 USD (290.60 USD per passenger).
We do apologize if there was any inconvenience here but this is the only amount we have for this booking. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], I am still waiting for their final feed back, this is just to show that they have received the complaint and they are working on it. I hope they will resolve this matter because of their experience and let me assume that this is not a rare situation to them. Sincerely, Nahayu[redacted]

Good day,
Thank you for your message. 
As mentioned by one of our Customer Care Representatives, we have reviewed your booking and complaint concerning your travel credits. 
We have confirmed that we can honor your credits with the total amounts and conditions detailed in the email. The...

credit is valid until October 13, 2018. 
We apologize for the inconveniences that was caused with this booking.
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As...

discussed with our Customer Care Representative, we have reviewed your booking as as this is a Air Berlin booking.
We do apologize for the inconvenience this situation has caused you. We can no longer pursue and refunds with AirBerlin.
On August 14, 2017, Air Berlin filed to commence insolvency proceedings in Germany. Subsequently, on August 18, 2017, an ancillary proceeding was filed under Chapter 15 of the U.S. Bankruptcy Code for Recognition of the Foreign Proceeding in the U.S. Bankruptcy Court for the Southern District of New York, Case Number 17-12282. As a result, all Air Berlin tickets issued before August 15, 2017 (including connection or co-shared), are no longer refundable due to German insolvency regulations. Once again, we regret to inform you that, in light of this, we are unable to proceed with your request to refund your ticket.
This is out of our control unfortunately.  Kind regards, Customer Care Team

From: [redacted] Sent: Friday, November 18, 2016 5:05 PMTo: [redacted]Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted]
 
Please disregard this complaint.  The company...

has cancelled the purchase and issued a full refund.  However, they did charge a $75 cancellation fee, which they promised today to remove.  They offered to reverse the $75 charge only because of my complaint to you, the Revdex.com.  So, thank you, Revdex.com.  
 
Greg [redacted]
[redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives was already working on your file from the email you had sent in days ago. As discussed, we have investigated and contacted the airline on your behalf for these overcharges. We have confirmed that there is a refund in...

process directly coming from the airline within 3 weeks time frame. 
We apologize for the inconvenience this matter has caused you.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives had communicated with you concerning the options you had to make the change requested. You were not amendable for the fees that would have incurred and requested the booking to remain untouched. 
The travel...

dates have now passed and we show the tickets have been used/flown. Due to this, there is nothing further we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team