Bowman Contracting CO

Good day,
Thank you for your message. 
One of our agents has reviewed the booking and can see that a refund was already processed with the penalties mentioned on the call you had. The agent explained the amounts and the refund that you would be receiving in the coming weeks. 
There is...

the delay in 6-8 weeks. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching  purposes.
As already discussed with our agent, we were unable to process the refund you are requesting. We have attempted on your behalf with the...

airline to no avail. 
There is no further action we can provide on our end, so we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: As stated before, I will consider the matter closed when I receive the refund of $350.25. Also, I have received conflicting responses from the business - I have been told that I would receive a check in the mail, but I was also told that there would be a credit to my American Express account. Either method is acceptable, and once I receive either method of payment, I will close my complaint.
Sincerely,Bruce [redacted]

Good day,
Thank you once again for the feedback. We appreciate your response and frustration.
Our agents have offered what was available to us at the time. We are not able to speed up the process either for the refund. 
We hope that your trip is going well regardless.
We consider the file closed.
Best regards,
Customer Care Team

Good day,
As mentioned by our Customer Care Representative, the penalty refund is coming from Justfly and the cheque is in process of 200$. The remaining refund amount of 1112.07USD will be coming from the airline. 
This was all confirmed to you in the email that you have acknowledged on May 9th when you confirmed your mailing address.
Again, we have taken the necessary action from our part, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative will look into the transaction and update you soon. Best regards, Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently working on your booking. 
We will revert back shortly with a response.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I've spoken to my bank three times about this issue--they have not received either a voiding of the charge or a refund. The amount is still outstanding on the card. I've relayed this to justfly[redacted] on two occasions, and received no satisfactory information or any help.
Sincerely,[redacted]

Good day,
 
Thank you for your message and feedback. We will provide it to our IT team for the site.
 
That being said, the outcome still remains the same as we do not have your funds. We are an agency and the airline is the one that has charged you as you may see on your card. We are unable to refund a non-refundable ticket.
 
As we apologize for your inconvenience, we are unable to refund you and consider the file closed.
 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback. 
We have attempted to get an exception from our partners at CSA concerning your converge and they have not approved a refund or cancellation of these policies.  They have confirmed this to you as well due to the fact that you are still...

going on this trip and you have selected these polices. 
We do apologize for the inconvenience, but there is nothing further we can do.
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by one of our Customer Care Representatives, we have reviewed your booking. As we sympathize with your situation, upon review, there was no attempt to call in right when the booking was made incorrectly. There was a purchase of our Extended...

Cancellation Policy but this policy is to be used within the first 24 hours upon booking. Your booking dates was Nov26 and the call came in on Dec02. 
Again, we do apologize for the inconvenience but we are unable to offer the refund you are seeking due to this policy. 
We consider the file closed. 
Best regards,
Customer Care Team

Good day,
One of our Customer Care Representatives has reviewed your booking and have sent you a response upon this review. Your booking was on February 14th 2017, we received no calls or reports of inaccuracy until Dec 15th, several months later.However we reached out to the airline, as you already know the airlines are the rightful owners of the ticket, they have the final say.We reach out to Virgin Atlantic on your behalf and they are saying 'fare rules will apply" meaning your ticket is non-refundable, the flight left with your seats listed as un-cancelled and occupied for any reason that is not their fault. Therefore your both tickets were tagged as "no-show" meaning forfeited.We do apologize however there is nothing further we can do as this is for the airline's decision. 
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We have reviewed your booking and can see that there was no charge for the cancellation that was put through. Also, the refund has been sent for processing therefore there will be a credit on your card within 6-8 weeks. 
There is no further action we can...

provide, therefore we consider the file closed. 
Best regards,
Customer Care team

Good day,
Thank you for your message and feedback.
Indeed, this is an opt-in membership at the time of booking and usually non-refundable. However, we have gone ahead and cancelled your membership and refunded the amounts as a courtesy for this one time. 
The refund was processed back on the...

card and should show up within the next 10 days.
We consider this file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned from one of our Customer Care Representatives, you had consented to our Terms and Conditions as seen below. 
All reservations are non-refundable unless otherwise stated. If you find that you must cancel a reservation for any reason, please...

contact us. We will do all we can to assist you in this process. However, please be aware that even if your cancellation is allowed and your reservation is thus refundable, it may be subject to an administrative cancellation fee of $150.00 per passenger for international flights, $125 for trans-border flights between Canada and the USA and $75 for domestic flights.As a gesture out of Good will, we refunded the amount of 150$ back to your credit card. The expected time frame for the funds to fall back to your credit card is 2-10 business days.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, you have come to an agreement that the tickets will remain and we will offer a refund of the difference.
There is no further action required on our part, so we...

consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day! 
Thank you for feedback and we apologize for the inconvenience that was incurred at the time of making this reservation. 
As discussed with our Customer Care Representative, the prices are always subject to change until the ticket is issued. As you called right after you had...

received the email confirmation, you were able to cancel this booking with no fees to you. The ticket was voided. 
The transaction you are seeing is a pending pre authorization. The amount will take 2-10 business days before it releases back into your account. This is standard procedure for all airlines and there is no way we can expedite this process.
Please keep in mind that you will not see this amount as a refund as it was never charged,the amount will just release back onto your account. If in 2 weeks the amount has not released yet, please do not hesitate to contact me again so I can do a further follow up with our
accounting department. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Upon reviewing your booking, we see that you had initiated a Chargeback with your bank months ago that was never settled. In this case, we as an agency are not allowed to provide any details until that is first resolved. 
Please do...

communicate with your bank to get a status or to remove the chargeback so we can investigate further. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
After review of the your file, the booking was made with the incorrect spelling of the name with this online booking. There is a review page before clicking on Book to avoid making an error. The booking was confirmed at 24MAR2017 - 12:57 and the...

confirmation was sent by
email at  13:04. (This is not 4 hours later, as stated). That being said, one of our Customer Care Representatives has called the airline to make the name change and they have accepted our request as an exception with no fees. Due to this factor, we are also waiving the 75$
fee as a one time, good will gesture.  
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by one of our Customer Care Representatives, we have reviewed your file and booking. There was a schedule change made on file and we have the record of it being sent to you by email. Our agent has provided the snapshot of the email...

that was sent. 
We do apologize if you have not received this for some reason. We are in the process of attempting a reversal of the No-Show fee with the airline on your behalf. There is no guarantee that this is possible but if it is, then they can authorize the refund. 
We have not heard back as of yet. We will revert back once we do. 
Best regards,
Customer care Team