Bowman Contracting CO

Good day,
Thank you for your message and feedback. 
We have attempted to get an exception from our partners at CSA concerning your converge and they have not approved a refund or cancellation of these policies.  They have confirmed this to you as well due to the fact that you are still...

going on this trip and you have selected these polices. 
We do apologize for the inconvenience, but there is nothing further we can do.
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We have reviewed your booking and can see that there was no charge for the cancellation that was put through. Also, the refund has been sent for processing therefore there will be a credit on your card within 6-8 weeks. 
There is no further action we can...

provide, therefore we consider the file closed. 
Best regards,
Customer Care team

Good day,
One of our Customer Care Representatives has reviewed your booking and have sent you a response upon this review. Your booking was on February 14th 2017, we received no calls or reports of inaccuracy until Dec 15th, several months later.However we reached out to the airline, as you already know the airlines are the rightful owners of the ticket, they have the final say.We reach out to Virgin Atlantic on your behalf and they are saying 'fare rules will apply" meaning your ticket is non-refundable, the flight left with your seats listed as un-cancelled and occupied for any reason that is not their fault. Therefore your both tickets were tagged as "no-show" meaning forfeited.We do apologize however there is nothing further we can do as this is for the airline's decision. 
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Upon reviewing your booking, we see that you had initiated a Chargeback with your bank months ago that was never settled. In this case, we as an agency are not allowed to provide any details until that is first resolved. 
Please do...

communicate with your bank to get a status or to remove the chargeback so we can investigate further. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I do not accept the response from the business because what they are saying it is not true at all. I definitely cancelled the ticket. From the beginning they are trying to twist the whole conversation to their advantage. I would like to be able to listen to the conversation, but I am also afraid they might have cut the recording and have only the end where I said that I was not in agreement with the amount of time I was going to get my money back and I wanted my money right away. I also want a probe they sent me the ticket because the only ticket I received Dec 22 was the second ticket I purchased with the right datesSincerely,Yaneth [redacted]

Good day,
Thank you for your message and feedback.
Indeed, this is an opt-in membership at the time of booking and usually non-refundable. However, we have gone ahead and cancelled your membership and refunded the amounts as a courtesy for this one time. 
The refund was processed back on the...

card and should show up within the next 10 days.
We consider this file resolved.
Best regards,
Customer Care Team

Good day,
 
Thank you for your message and feedback. We will provide it to our IT team for the site.
 
That being said, the outcome still remains the same as we do not have your funds. We are an agency and the airline is the one that has charged you as you may see on your card. We are unable to refund a non-refundable ticket.
 
As we apologize for your inconvenience, we are unable to refund you and consider the file closed.
 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
 
Based on our agreement over the phone, the following money is to be refunded to my credit card:
 
1.       $150 per ticket for the additional cancellation charges that were charged to my credit card without my consent, totaling $600.
2.       $172.88 per ticket refund from the airline, totaling $691.52
3.       $663 per ticket refund from Justfly, totaling $2,652
 
In total, I hope to receive at minimum the total sum of $3,943.52. The only amount that will not be returned is $127.76 as this was the cancellation fee I paid at the time of booking to allow me to cancel the ticket at any time.
 
While refund number 1 and 3 outlined above will be issued between the next 5-10 business days, refund number 2 from the airline may take 6-8 weeks.
 
However, to date I have only received the $691.52 from the airline [redacted]) and the $600 from Justfly which were deducted from my credit card without my consent. However,  I am still awaiting to receive  the bulk of the money, approximately $2,652. It was promised that I would receive this money 5-10 business days. 
Sincerely,[redacted]

Good day! 
Thank you for feedback and we apologize for the inconvenience that was incurred at the time of making this reservation. 
As discussed with our Customer Care Representative, the prices are always subject to change until the ticket is issued. As you called right after you had...

received the email confirmation, you were able to cancel this booking with no fees to you. The ticket was voided. 
The transaction you are seeing is a pending pre authorization. The amount will take 2-10 business days before it releases back into your account. This is standard procedure for all airlines and there is no way we can expedite this process.
Please keep in mind that you will not see this amount as a refund as it was never charged,the amount will just release back onto your account. If in 2 weeks the amount has not released yet, please do not hesitate to contact me again so I can do a further follow up with our
accounting department. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I've spoken to my bank three times about this issue--they have not received either a voiding of the charge or a refund. The amount is still outstanding on the card. I've relayed this to justfly[redacted] on two occasions, and received no satisfactory information or any help.
Sincerely,[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, you have come to an agreement that the tickets will remain and we will offer a refund of the difference.
There is no further action required on our part, so we...

consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund. The refund should appear on your account within 6-8...

weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
As mentioned by our Customer Care Representative, the penalty refund is coming from Justfly and the cheque is in process of 200$. The remaining refund amount of 1112.07USD will be coming from the airline. 
This was all confirmed to you in the email that you have acknowledged on May 9th when you confirmed your mailing address.
Again, we have taken the necessary action from our part, therefore we consider the file resolved. 
Best regards,
Customer Care Team

From: JustFly [mailto:[redacted]] Sent: Friday, May 19, 2017 6:06 AM To: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted]   Good Day,   Can you please provide us with the new dates to be able to send the request to the airlines please   Thank you [redacted] Just Fly

Good day,
Thank you for your message. 
One of our agents has reviewed the booking and can see that a refund was already processed with the penalties mentioned on the call you had. The agent explained the amounts and the refund that you would be receiving in the coming weeks. 
There is...

the delay in 6-8 weeks. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned from one of our Customer Care Representatives, you had consented to our Terms and Conditions as seen below. 
All reservations are non-refundable unless otherwise stated. If you find that you must cancel a reservation for any reason, please...

contact us. We will do all we can to assist you in this process. However, please be aware that even if your cancellation is allowed and your reservation is thus refundable, it may be subject to an administrative cancellation fee of $150.00 per passenger for international flights, $125 for trans-border flights between Canada and the USA and $75 for domestic flights.As a gesture out of Good will, we refunded the amount of 150$ back to your credit card. The expected time frame for the funds to fall back to your credit card is 2-10 business days.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: As stated before, I will consider the matter closed when I receive the refund of $350.25. Also, I have received conflicting responses from the business - I have been told that I would receive a check in the mail, but I was also told that there would be a credit to my American Express account. Either method is acceptable, and once I receive either method of payment, I will close my complaint.
Sincerely,Bruce [redacted]

Thank you once again for your feedback.
Can we please get your confirmation number so we can look into this further.
Thank you!
Customer Care Team

Good day,
Thank you once again for the feedback. We appreciate your response and frustration.
Our agents have offered what was available to us at the time. We are not able to speed up the process either for the refund. 
We hope that your trip is going well regardless.
We consider the file closed.
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.
After the discussion with our customer care representative, there was nothing we can do for your ticket but we have refunded the best purchase guarantee as a good will gesture.
There is no action required on our...

part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team