Bowman Contracting CO

Good day,
Thank you for your message.
As per your discussion with our Customer Care Representative, we have reviewed your file and complaint. We have informed you that there will be a full refund for the duplicate booking coming from the airline. This may take up to 8 weeks to be put back on your...

credit card. 
There is no further action we can provide, therefore we consider the file resolved. 
Again, thank you for your feedback.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching  purposes.
As per your conversation with our Supervisor, the tickets were already released and you have received the funds back related to this. We were told...

that this is confirmed from your end and that you have purchased a new ticket from the airline. 
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Upon review of your booking, there was no charge that was put through on your card therefore there will be no Refund per say yet a release of funds. The card was declined therefore there was not even a pre-authorization taken. 
Here below is...

the preview of the invoice on your booking. 
There is nothing further we can do on this booking and consider the file closed.
Best regards,
Customer Care Team

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.
As already discussed with our agent, we were able to take action on your file, and process the refund. You should have the confirmation of the void transaction already.
There is no action required on...

our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund of the modification fees as you requested. One of our Customer care Representatives called and sent you an email to notify you that the refund was...

processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. As previously explained, all prices displayed on our website are subject to change at any time without prior notice. Airfare is only guaranteed once the...

purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. This is well mentioned on Terms and Conditions page.As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the updated price (of $362.40 for the requested ticket) was well displayed on the review page before the payment was submitted.In addition, our records show that the transaction was voided on 01NOV17, the expected amount to fall back to the account is $362.40 for the ticket + $20.00 CSA insurance. There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed your booking. We apologize for the inconvenience the error caused you and your travel plans. We have offered the appropriate compensation with your approval. 
This refund...

will be processed with our accounting department and be returned to you.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As per the discussion with our customer care representative, we have refunded the amount of the seat assignment fee as requested. The amount was put back on the card that was used at time of booking as a gesture of good will.
We appreciate your feedback and...

consider the file closed.
Best regards
Customer Care Team

Complaint:[redacted]I am rejecting this response because:
They shouldn't advertise those prices if they are not going to honor them.  It isn't the fault of the airlines, it is the fault of Just Fly.  I run a hotel, so I understand the fact that prices can change very quickly.  However if a customer books a rate, we honor the rate they booked even when the prices have changed since they booked that rate.  Same situation with Just Fly, if a customer has booked a rate with Just Fly, then they should honor that price.  It is not the fault of the customer that the airline prices have changed!!  They should have real time pricing with their system.Sincerely,Mike[redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, you have already received the re-issued tickets.
We apologize for any inconvenience that this situation may have caused you.
There is no action required on our...

part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our customer care representative, we have reviewed the booking and have reached out a couple times to assist further. Please respond to the email that was sent with the details including dates, departure city, arrival city and...

passengers. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. You should be receiving it shortly in your account.
At this time we consider this file resolved.Should you require any additional...

information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Most Recent MessageDate Sent: 5/1/2017 11:45:34 AM
Good day,
Thank you once again for your message. 
As discussed with our Customer Care Representative, you have confirmed the receipt of the refund on your April statement. 
We consider the file resolved.
Best regards,
Customer Care Team

Good day,
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused. Upon verification, we are looking forward to reimburse the amounts paid by you for the luggage. All that we require is the copy of the baggage purchase...

receipts for our bookkeeping and we can send the amount over by paper check or via a paypal transfer.In regards to the seat assignment issue for your return trip - we have refunded the amount of $31.90 to the original form of payment. The amount should be posted on the account within the next 2-10 business days if it has not already.
Looking forward to receiving the baggage receipt copies asap.Best regards, Customer Care Team

Good day!
 Thanks for sharing the details of your recent booking experience with us.
We were able to take action on your file, and process the refund for the seat assignment as you requested. One of our Customer care Representatives called and left a message for you to notify you...

that the refund was processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.We've looked at your booking and determined that there was no actual charge. As mentioned by our Customer care representative, the transaction was...

voided. The pending charge normally falls off between 5 - 10 business days but depending on bank institution they can release the
amount immediately with the authorization number.  Please find the details for pre-authorization held by the Airline - Delta Airlines "019243" for a total amount of $510.20 ($255.10X2) and United Ailines "024321" for a total amount of $391.20 ($195.60X2). A service fee of $20 was
charged from Justfly and the amount has been refunded to the same credit card and the time frame is between 5-10 business days. 
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of your trip (dates/price/flights,...

etc). This extra step is to avoid errors. The booking was made with the dates you entered. 
A representative from our Customer Care Team sent an email to you to detail the options available to you to make modifications to your current flight schedule.
There is no action required on our part, so we consider this file resolved on our end.Kind regards,Customer Care Team

The only offer I was extended by the company was to cancel my entire $4,804.75 international round-trip flight for 2 adults and 1 child for which a penalty still would have been applied. It was so close to my departure date that they knew there was no way for me to rebook the itinerary in time to still arrive on the dates I needed to be there and for the hotels already booked.
 
The first flight, the middle and the last flight of the itinerary changed after I had purchased my tickets and no compensation was awarded for any of the changes. We were able to accommodate the changes to the first and middle but not the last. As such, we had to rent a car and drive 6 hours to get back home which was an added expense that should never have occurred. I had made repeated calls to the business as well as reaching out directly to Korean Air and American Airlines. Both airlines said that they would most definitely refund the money to customers in our situation and given the fact that the flight was cancelled. However, they said since we booked through a third-party - they had the money and would have to issue the refund but that there should be no reason for them to hold our money and we shouldn't have any issues getting our refund. 
 
In all the times I reached out to the company, they made no attempt to right their wrong. An all or nothing cancellation is not a reasonable option for an almost $5,000 airfare with multiple legs weeks before the trip is to occur.

Complaint: [redacted]I am rejecting this response because: Refund amount listed in the email was never credited to my debit account therefore I have not recevied any refund from purchasing the ticket the customer care rep from justfly.com refused to give any refund to me and after while I tried to re - book my flight while I was in the process of doing so I was charged $150.00 and after the charge was on my card I was told I could not book for the next day flight I refused to accept the response from the Revdex.com because the listed company justfly.com never gave me any refund at all.Sincerely,[redacted]

Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking. Please be informed that according to Spirit airlines, the transaction void is not permitted if the travel is 7 days prior to the departure and less. In this case they might offer...

travel credit only. As we understand the frustration that this has caused the client, the most we can do as an agency, considering the reason the passengers are not able to travel, is to refund the service and seat assignment fees (USD71.72 total) as a gesture of goodwill.Unfortunately, we are unable to offer the tickets' amount refund as requested by the customer as we need to abide by the Spirit Airlines' policy. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care team