Bowman Contracting CO

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own.
Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all the...

components of your trip (dates/price/flights, etc). This extra step is to avoid errors.The booking was made with the dates you entered. A representative from our Customer Care Team will contact you to detail the options available to you to make modifications to your current flight schedule.Kind regards,
Customer Care Team

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they refund the extra unauthorized charges as they said in their email to me, I am happy with the resolution.Sincerely, Jesse [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.Our Customer care Representatives is in communication with the supplier to attempt a refund on your behalf. He will revert back to you once we have the final decision and action taken.Kind regards,
Customer...

Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Christina [redacted]

Complaint: [redacted]I am rejecting this response because: As I mentioned before, I have read their terms and conditions. It says the airline may charge $250 if you cancel. There is nothing about $150 that Justfly charges as a processing fee for canceling the tickets for you. Yes they told me after they charged my credit card without me authorizing it and I found about this a few days later when I checked my credit card activities and when I called and asked why they have charged my card and that is when they told me about this fee. I ask that they send a copy of all of our conversations we had from  my first call to cancel the tickets and the calls after for you and me to find out what exactly went on. Yes they told me about the $150 after they charged my card without me knowing about it. Like I mentioned before most airline offered full refunds to the affected customers and I think Air France did the same. I still need a statement from the airline that the $300 times 3 has been gone to the airline, in that case I have nothing against Justfly in that matter and they should reverse the 3 times $150 processing fee because again it is not mentioned in their terms and conditions and the fact that they charged my card without my permission. I am going to file the same complaint with my credit card company and I will also claim that I do not know any "travel Agency Southfield, MI" ,. I do not know these people and I have never authorized them to charge or credit my card, this is the fact.Sincerely,Golnaz [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching  purposes.
As per your conversation with our Supervisor, the tickets were already released and you have received the funds back related to this. We were told...

that this is confirmed from your end and that you have purchased a new ticket from the airline. 
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

The only offer I was extended by the company was to cancel my entire $4,804.75 international round-trip flight for 2 adults and 1 child for which a penalty still would have been applied. It was so close to my departure date that they knew there was no way for me to rebook the itinerary in time to still arrive on the dates I needed to be there and for the hotels already booked.
 
The first flight, the middle and the last flight of the itinerary changed after I had purchased my tickets and no compensation was awarded for any of the changes. We were able to accommodate the changes to the first and middle but not the last. As such, we had to rent a car and drive 6 hours to get back home which was an added expense that should never have occurred. I had made repeated calls to the business as well as reaching out directly to Korean Air and American Airlines. Both airlines said that they would most definitely refund the money to customers in our situation and given the fact that the flight was cancelled. However, they said since we booked through a third-party - they had the money and would have to issue the refund but that there should be no reason for them to hold our money and we shouldn't have any issues getting our refund. 
 
In all the times I reached out to the company, they made no attempt to right their wrong. An all or nothing cancellation is not a reasonable option for an almost $5,000 airfare with multiple legs weeks before the trip is to occur.

Complaint:[redacted]I am rejecting this response because:They did not offer to waive any fees. They also stated over the phone there was a $250 fee to change the date.
 
I asked for their corporate address and it was never provided.
Sincerely,Stephen [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Patrick[redacted]

Good day,
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused. Upon verification, we are looking forward to reimburse the amounts paid by you for the luggage. All that we require is the copy of the baggage purchase...

receipts for our bookkeeping and we can send the amount over by paper check or via a paypal transfer.In regards to the seat assignment issue for your return trip - we have refunded the amount of $31.90 to the original form of payment. The amount should be posted on the account within the next 2-10 business days if it has not already.
Looking forward to receiving the baggage receipt copies asap.Best regards, Customer Care Team

Most Recent MessageDate Sent: 1/26/2017 10:21:22 AM
Good day,
As per the conversations with the passenger, there has been an agreement on a Future Travel Credit with the airline penalties attached. There were procedures that were put in place that they passenger needs to follow once the new new reservation is booked. They have been advised that they need to send in the medical documentation  thereafter to receive their refund minus the airline penalty fees. 
We consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
best regards,
Customer care Team

Good day,
Thank you for your message and feedback. 
As mentioned by our Customer Care Representatives, we have reviewed your booking and sent you the new itinerary.  There was only a very minor schedule change that occurred to your booking. A ten minute difference. 
There is no...

further action we can provide on this booking, therefore we consider the file closed. 
We apologize if there was an inconvenience caused with the initial email. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
my ticket was purchased through Justfly[redacted] and Virgin Atlantic said it was JustFly’s responsibility to act on my behalf and change name of [redacted] or else issue another tickets.
I have no verification that any actions from this before mentioned response has been executed.  In fact, I sent a letter to justfly and they never sent a formal letter back.
borh ticket holders were at the airport 2 hrs before flight and justfly told us that they would not change name or rebook our flight.  Therefore, they are responsible to reimburse us for our vacation funds including tickets and hotels, excursions and train tickets.Sincerely,Kimberly[redacted]

Good day,
Thank you for your message. 
As mentioned by our customer care representative, we have reviewed the booking and have reached out a couple times to assist further. Please respond to the email that was sent with the details including dates, departure city, arrival city and...

passengers. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you for your message.
From our end, the refund has been processed. We cannot keep a claim open and pending for the final payment to come through. If ever you see that the funds are not returned, you just need to reach the Revdex.com once more and the case will be reopened.
For the time being, we consider the file resolved from our end. 
Best regards,Customer Care Team

Good day!
As we do apologize for the circumstances of the situation, there are fare rules stated in our Terms and Conditions that ALL tickets are Non-refundable unless otherwise stated. 
As we appreciate that this is not the response you were hoping for, we are not able to offer the refund even with this unfortunate emergency. We consider the file closed.
In our Terms:
All reservations are non-refundable unless otherwise stated. If you find that you must cancel a reservation for any reason, please contact us. We will do all we can to assist you in this process. However, please be aware that even if your cancellation is allowed and your reservation is thus refundable, it may be subject to a cancellation fee of $150.00 per passenger for international flights, $125 for trans-border flights between Canada and the USA and $75 for domestic flights. These fees will not apply to the cancellation of airfare for: (1) four hours after the time of purchase for all customers; (2) in the USA, 24 hours after the time of purchase for customers who opt-in to and purchase our Extended Cancellation Policy; (3) in Canada, within the same date of purchase.All reservations are also non-changeable and non-transferable unless otherwise stated. If you need to make a change to your reservation and that change is allowed, please be aware that such change is subject to a fee of $75 per passenger for domestic flights, $125.00 for trans-border flights and $150.00 for all other flights. There may also be fees or differences in price charged by any third-party suppliers (e.g., airlines, hotels, cruise lines, etc.) included in your reservation.
 
Best regards,
Customer Care Team

Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking. Please be informed that according to Spirit airlines, the transaction void is not permitted if the travel is 7 days prior to the departure and less. In this case they might offer...

travel credit only. As we understand the frustration that this has caused the client, the most we can do as an agency, considering the reason the passengers are not able to travel, is to refund the service and seat assignment fees (USD71.72 total) as a gesture of goodwill.Unfortunately, we are unable to offer the tickets' amount refund as requested by the customer as we need to abide by the Spirit Airlines' policy. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care team

Complaint: [redacted]I am rejecting this response because: Refund amount listed in the email was never credited to my debit account therefore I have not recevied any refund from purchasing the ticket the customer care rep from justfly.com refused to give any refund to me and after while I tried to re - book my flight while I was in the process of doing so I was charged $150.00 and after the charge was on my card I was told I could not book for the next day flight I refused to accept the response from the Revdex.com because the listed company justfly.com never gave me any refund at all.Sincerely,[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.We've looked at your booking and determined that there was no actual charge. As mentioned by our Customer care representative, the transaction was...

voided. The pending charge normally falls off between 5 - 10 business days but depending on bank institution they can release the
amount immediately with the authorization number.  Please find the details for pre-authorization held by the Airline - Delta Airlines "019243" for a total amount of $510.20 ($255.10X2) and United Ailines "024321" for a total amount of $391.20 ($195.60X2). A service fee of $20 was
charged from Justfly and the amount has been refunded to the same credit card and the time frame is between 5-10 business days. 
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team