Bowman Contracting CO

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and has sent you the terms of the booking that you have confirmed at the time.
That being said, we have offered as a one time gesture of good will, the refund of our 75$ cancellation fees you...

were charged to void your booking.Concerning the airfare 333.93$ was voided on the 25th of August, those pending funding you have received by now or if not yet, should be coming from the airline soon. (normally takes 2-10 business days).The cancellation fee refund was already processed and may take between 5-10 business days for this refund to appear on the statement of the card that was charged. 
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Pedro [redacted]

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently working to get a response from the airline on your behalf concerning the refund requested. 
We will revert back shortly once we have a response. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently working on your file as he mentioned in his email. He is advocating on your behalf with the airline to see if there is anything we can do as the ticket has expired already.
We will revert back as soon as...

we get the response. They advised, it may be within a week's time.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have attempted to contact you to rectify the issue.  
You have a credit with UA valid for 1 year and can be used to fly anywhere in the US, the change fee of 200.00 plus any fare difference will...

apply.  Our agent has verified the dates you mentioned for Tampa and unfortunately the return date is sold out (there are no more seats).
Please do reach out to her once again for further options. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed your booking and listened to the call recording. Due to the error made, we have offered the refund you are requesting.  It was given to our accounting department for payout.
There...

is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good morning [redacted],
 
Hope you are well.
 
We have this complaint that we cannot seem to get closed.
 
We have attempted to review this file with the passenger to no avail.
 
This passenger showed up at the check in counter too late. This has no bearing on our ticket or process.  If the airline decides that this person is a No-show due to this late check-in, there is nothing we can do to change that fact. We recommend to our passengers, that they should check in at least 90 minutes prior to flight time.
 
There is nothing we can provide to satisfy the passengers request for compensation.
 
Thank you!
[redacted]

Good day,
Thank you for your message. 
As mentioned by one of our Customer Care Representatives, we have reviewed your booking and complaint concerning your travel credits. 
We have confirmed that we can honor your credits with the total amounts and conditions detailed in the email. The...

credit is valid until October 13, 2018. 
We apologize for the inconveniences that was caused with this booking.
We consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: the business contacted me through my personal email...

and did not offer me an acceptable solution. This company have a record of screwing over their customers. It's definitely not acceptable to give up $600 for penalty that is not my fault.
 
"Dear Mr Dhanraj,
We have received your complaint via the Revdex.com concerning reservation [redacted]. Please accept our apologies for any inconvenience you may have incurred. I am very sorry to learn that we provided you with a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. For that reason, I would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Upon reviewing the reservation and previous complaint, when you called on April 03rd, requesting to change the itinerary of your flights, our agent informed you that there are rules and restrictions attached to tickets by the airline that as a travel agency we cannot control. In this specific case, those tickets are non-refundable in case of cancellation and in order to exchange the tickets, the airline penalty is $200 + Fare/Taxes Difference if applicable and Modification Fees $125. I can understand your position since you paid originally a promotional fare of $297 / ticket. (Please see attached the snap shot of your check out page on our website). In the case you decide to keep the Future Travel Credit, the booking has to be cancelled prior to departure and as a gesture of good will, JustFly.com will be pleased to waive the modification fees of $125 / ticket."
Sincerely,[redacted] Dhanraj

Good day Joanna,
 
As discussed with our Customer Care Representative, we were able to get the exchange done for you. She has confirmed all by email as well.
 
There is no further action on our end, therefore we consider the file resolved.
 
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking. Our customer care representative has tried to contact you to no avail. The flight has already flown therefore, there is nothing the airline can offer. 
We apologize for the inconvenience.
At this...

time we consider this file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We apologize for the inconvenience that this has cause you. 
As discussed with out customer care representative, we are not able to predict the price changes as a stated in our terms and conditions. We...

receive this information from third-party sources such as airlines, hotels, tour operators and transportation providers.
We always take reasonable care to make sure this information is accurate and up-to-date. However, we cannot guarantee the accuracy of this information or that it is the most current information available.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
To reiterate, we follow procedures set by the airline rules. You had made your booking on 24 December 2016 and you called on 28 December 2016. This is way passed the 24 hour period allowed to a refund. 
Our agent has tried to explain all and let you know the option of Future Travel Credit that you are not receptive to hearing.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this...

response because: I received a call from just fly.com stating that this was not their problem and that I should handle it with the airline directly.   According to them the problem was that my last name was not correct and since I wanted it corrected and the airline would not allow my ticket was canceled. I was told that the last name would be corrected with no issues then when they said they couldn't change it I stated that it would be ok I would go and get a corrected passport with correct name. Then they called me again and said it was fixed which I have a copy of fixed ticket. Then I showed up at airport and my ticket was cancelled but no funds refunded to me. They said since ticket was cancelled I had to pay but ticket was cancelled on their end without my approval and I didn't find out till I showed up at airport to take flight.Sincerely,Sonia [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Ani[redacted]

Good day,
The refund was processed on November 3rd as mentioned previously. Here attached is a copy of the refund. 
There is no further action that we can provide. Please do check with your bank to see where that transaction is. 
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this response because:Sincerely,Stephanie Laure Pouockam Feyon
We have not received any offer of an arrangement from this traveling agency[redacted] Instead, they have been trying to retain over 65% of our funds and forcing us to accept the remainder. 
We purchase the airfares on Justfly[redacted] many months ahead of our December 24, 2017 departure date. Our departing flight was cancelled for some reason, and we were never notified of this cancellation. It is only when I made the first phone call to them to confirm our flights that an agent disclosed that our flight originally departing on December 24th was cancelled (this was one month before requested departure date); and at the time the only option they were willing to offer was a flight departing on December 25th. This option did not work for my family so we requested a full refund for our tickets, which was only fair since the agency was the one to cancel our flights (without any notification whatsoever). We ended up not traveling because our original plans did not match with what the agency tried to impose on us. Again the tickets were entirely paid for months in advance; they cancelled our departing flight without notifying us; for 3 weeks in a row I called Justfly every single day for rectification; they failed to provide us with different options for takeoff on our original date, or any other accommodating options for that matter. I was made a verbal promise via a phone conversation with a manager on duty that we will be entirely reimbursed for their mistake but never received a confirmation email of this conversation/reimbursement. 
All we want at this time is a full refund of our tickets given that we had nothing to do with the traveling agency cancelling our original itineraries. Thank you very much for your understanding and assistance in this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
I don't have a booking number because the transaction did not go through, but the business has a recording of my call as their customer service recording mentions when anyone calls their number. Furthermore, in their response this business did not deny that they don't have my information which they can access since I entered everything into their website. They also did not address the issue of warning the customer before information is collected that the price of a ticket changed or is about to change. They have the records.
Sincerely,Erick [redacted]

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have listened to the call recording to further investigate. The agent on the call had clearly stated the additional cost on top of the credit that was available and made a full recap of the details at...

the end of the call to
which was approved by yourself.  There was also a mention to use the same credit card on file when confirming. 
As we apologize for any inconvenience on your end, our agents have done their part in the explanation of the details which again were approved. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team