Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because: I did contact them right away. They did not pick up at all on the customer service line. I am aware they are shady and aren't refunding or making changes so I am not seeking that. I am just making a record so other people know ahead of time. They did pick up days later after I purchased another flight on united and asked them questions if I could use part of my round trip air fare. They probably recorded that. As far as I am concerned I hope others learn from my experience. Thanks.
 
 
 
Sincerely,[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.As already discussed with our agent, you should have already received the new e-ticket. You were advised that is there were to be any changes to your wife's ticket, there may be fees that apply due to the fare rules...

that will apply.
We do apologize for the inconvenience caused.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you once again for your message. 
As mentioned by our agent, we are in the process of retrieving the call to be able to listen and investigate further. Because it is dated for more than 60 days, the process takes a little time. We will revert back once we have listened to it. Thank you for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed your booking and listened to the call recording. Due to the error made, we have offered the refund you are requesting.  It was given to our accounting department for payout.
There...

is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently working on your file as he mentioned in his email. He is advocating on your behalf with the airline to see if there is anything we can do as the ticket has expired already.
We will revert back as soon as...

we get the response. They advised, it may be within a week's time.
Best regards,
Customer Care Team

Good day Miss Williams,
Thanks for sharing the details of your recent booking experience with us. We do apologize for the inconvenience and we will take that feedback for coaching purposes.
As per your discussion with our Customer Care Representative, we were able to take action on your...

file, and process the refund of the CSA charges.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because: I talked to your customer service  3 times already by phone and you don't have issue the promised refund. I need my refund as soon as possible.  Sincerely,Edil [redacted]

Complaint: [redacted]I am rejecting this response because:
You can and should provide a refund for the extra charge you scammed me on. Once again you didn't care to even read my response, and I await the day you go downSincerely,Avraham [redacted]

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking. Our customer care representative has tried to contact you to no avail. The flight has already flown therefore, there is nothing the airline can offer. 
We apologize for the inconvenience.
At this...

time we consider this file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. One of our Customer care Representatives called and left a message for you to notify you that the refund was processed and should...

appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good morning,
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative will be checking on the refund and will update you soon. We appreciate your patience. Best regards, 
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, according to the records, the call came in right before the departure as you were refused boarding. This was due to the error made in the name. At that point, there is no way to re-issue the ticket as...

name correction was not allowed. Our phone agent gave the proper direction is stating we can refund the ticket minus the airline penalties and there was a refusal from your end.
There is insurance on your file, so it was suggested to see if there could be a refund through them but we cannot guarantee this. 
We have phoned and sent an emails for a follow-up to no avail. 
We consider the file closed as we can not action anything further until we receive your email response. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this...

response because: I received a call from just fly.com stating that this was not their problem and that I should handle it with the airline directly.   According to them the problem was that my last name was not correct and since I wanted it corrected and the airline would not allow my ticket was canceled. I was told that the last name would be corrected with no issues then when they said they couldn't change it I stated that it would be ok I would go and get a corrected passport with correct name. Then they called me again and said it was fixed which I have a copy of fixed ticket. Then I showed up at airport and my ticket was cancelled but no funds refunded to me. They said since ticket was cancelled I had to pay but ticket was cancelled on their end without my approval and I didn't find out till I showed up at airport to take flight.Sincerely,Sonia [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have listened to the call recording to further investigate. The agent on the call had clearly stated the additional cost on top of the credit that was available and made a full recap of the details at...

the end of the call to
which was approved by yourself.  There was also a mention to use the same credit card on file when confirming. 
As we apologize for any inconvenience on your end, our agents have done their part in the explanation of the details which again were approved. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: the business contacted me through my personal email...

and did not offer me an acceptable solution. This company have a record of screwing over their customers. It's definitely not acceptable to give up $600 for penalty that is not my fault.
 
"Dear Mr Dhanraj,
We have received your complaint via the Revdex.com concerning reservation [redacted]. Please accept our apologies for any inconvenience you may have incurred. I am very sorry to learn that we provided you with a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. For that reason, I would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Upon reviewing the reservation and previous complaint, when you called on April 03rd, requesting to change the itinerary of your flights, our agent informed you that there are rules and restrictions attached to tickets by the airline that as a travel agency we cannot control. In this specific case, those tickets are non-refundable in case of cancellation and in order to exchange the tickets, the airline penalty is $200 + Fare/Taxes Difference if applicable and Modification Fees $125. I can understand your position since you paid originally a promotional fare of $297 / ticket. (Please see attached the snap shot of your check out page on our website). In the case you decide to keep the Future Travel Credit, the booking has to be cancelled prior to departure and as a gesture of good will, JustFly.com will be pleased to waive the modification fees of $125 / ticket."
Sincerely,[redacted] Dhanraj

Good day,
Thank you for your message.
As per your discussion with our Customer Care Representative, we have reviewed your file and complaint. We have informed you that there will be a full refund for the duplicate booking coming from the airline. This may take up to 8 weeks to be put back on your...

credit card. 
There is no further action we can provide, therefore we consider the file resolved. 
Again, thank you for your feedback.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
 
As of February 19 I have still not received a refund. I will not consider this complaint to be resolved until I have received the refund. JustFly stated that I would receive a refund "within the next billing cycle" without actually specifying a time frame. 
Sincerely,Carla [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Ani[redacted]

Good day Joanna,
 
As discussed with our Customer Care Representative, we were able to get the exchange done for you. She has confirmed all by email as well.
 
There is no further action on our end, therefore we consider the file resolved.
 
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team