Bowman Contracting CO

Good day,
Thank you for your message.
As discussed with one of our Customer Care Representatives, she has taken action on your file. After reviewing the details on file, the ticket was cancelled and the refund is in process. There was also a refund of the options that were chosen, such as seat...

assignment as well as travel insurance. There was an error that transpired with the modification fees charged, however, and this was now refunded due to the fact that you had also purchased our extended cancellation policy. This refund was also processed and will be showing back on your card shortly. 
We appreciate your feedback and consider the file resolved.
Best regards,
Customer care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Devin [redacted]

Complaint: [redacted]I am rejecting this response because:
 
Attached please find a printout from my bank showing a charge of $4,083.57 made on 05/25/2018 at 11:27:33.  The charge was made by LOT Polish Airlines, exactly the airline justfly.com was trying to sell me.  Attached also please find copies of ALL emails received from justfly.com to show the declined transactions.  None of them show the amount of $4,083.57.  I did not call any other travel agency and did not contact the airline directly at that time.  I stopped by my bank today to get the printout and I even called LOT Polish Airlines asking them to find the charge but somehow they were unable to find it under my name.  Justfly.com is lying to you and I need them to return my payment a.s.a.p.. 
 
Sincerely,Alexander [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business made the change and waived the change fee. I am now aware that they charge change fees going forward.Sincerely, Michael [redacted]

Good day,
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. We are working with the supplier to get that refund to you. Once we get the confirmation, we will be in contact once...

more.We appreciate your patience. Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.
After the discussion with our customer care representative, there was nothing we can do for your ticket but we have refunded the best purchase guarantee as a good will gesture.
There is no action required on our...

part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
We sincerely apologize once again for all inconvenience caused in this situation. Our Customer Care Representative has reached out to the airline that is United Airlines and was advised that the dates can be extended for 6 months.
The stipulation is that both tickets need to be exchanged on September 03rd 2016  at the latest or else you will lose the value of both tickets as the documents are only valid for 1 year.
Please be advised that the penalty fee + fare difference (if applicable) + difference in fares (if applicable) will still apply with the Airline.Feel free to contact us at your earliest convenience with the new dates on[redacted] or by email and we will be happy to assist you with the exchange of the tickets.At this time, we consider the file resolved. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I would like to let you know that I just saw from my online banking  a refund of 824.61 from the airline of justfly[redacted]
I saw (-824.62) this shows to me that they are listening to you.  If I have not contacted you, I would Not have received a
penny from justfly[redacted]!
 
Justfly[redacted] has been the worst I ever dealt with.  I felt threatened by them for asking my own money back.
 
I would personally would like to thank you [redacted] of Revdex.com.ORG of helping, and making me happy
of resolving my issue to a good outcome.
 
I would also would like to thank you for letting me know to make sure if I resolved the issue with
the company when I clicked the wrong button.  I would not have known that,  if you have not left me
message whether I make that mistake.  You sound a good person, not only you doing a resolution job.
 
Thank you again for you and the Revdex.com.Org for protecting companies who like to rip off consumers like
me and others.
 
If the Revdex.com is Not there to protect the  vulnerable consumers from the bad companies,
then who will?
 
Sincerely,
 
Fatima

Good day,
Thank you for your reply.
One of our Customer Care Representatives has contacted you awhile ago with the details of our policy.
Please be advised that we do not falsely advertise free cancellations within 24 hours. The screenshot that was sent to you clearly shows that once one hovers the mouse over the (i) next to the the details do appear.
We are not responsible if this information is not read on the customer's part. 
We are not able to provide any compensation for this matter and consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we are trying to find the best solution in this case to get this resolved for you. Please continue the communication directly by email and we will update this case once complete. 
Best...

regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative,the ticket is non-refundable. We have been able to extend the validity to issue a ticket for a future travel date of May 1st 2017. 
There is no further action we can provide and are awaiting your call or...

email to book the dates. 
We consider the file closed.
Best regards,
Customer Care Team

Good day,
We apologize for the inconvenience. I assure you that the refund was made. Here is your invoice in attachment. Please do verify with your bank for an updated statement.
At this time, we consider the file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,We are still awaiting clarification from the supplier on this case. There is a pending investigation on this complaint. We will revert back shortly. Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching  purposes.
As already mentioned by our agent, we were able to take action on your file, and process the refund. We apologize for the error on behalf of...

our agent. 
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response...

because:
 
A representative did reach out to me, but offered no reasonable accomodation. Here are the facts: Justfly[redacted] wants to charge me fees of $450, per ticket, to change the outgoing flight on a ticket valued at only approximately $550. This is absolutely ridiculous.
To make matters worse, when I call the airlines direct, they state that their contract with Justfly[redacted] does not allow them to change the tickets in any way... which forces the consumer back to Justfly[redacted] and involves these arbitrary and unreasonable fees.
 
I could not be more dissatisfied with Justfly[redacted] and will advise everyone I know to avoid them at no cost. Their business practices are unnethical, and unreasonable.
Sincerely,Nolan [redacted]

Complaint: [redacted]I am rejecting this response because: It is not an accurate depiction of the responses that I received from JustFly, nor of the events that occurred.  After receiving my Revdex.com complaint, JustFly responded to me on April 8 by emailing: "Unfortunately, when airlines cancel flights it may not always be possible to find replacements that fit your itinerary so the only option is to refund the tickets, but we always require the airline's approval for this. Upon checking your reservation, you spoke with one of our supervisors on April 6th and the issue was resolved by refunding both tickets. The refund request was sent to the airline on the same day so only the airline's and your bank's administrative delays are left to wait on (this is usually a maximum of 6-8 weeks)."
This response is not accurate. There was another flight available that day, on the same airline, with seats available, that fit our itinerary.  Before calling JustFly, I'd spoken with TAP airlines, who approved our replacement flight and confirmed availability. They gave us a reference name and number, told us to call JustFly and have them shift the booking. Thereafter, my husband and I called JustFly on April 3, communicated this, and spent several hours trying to do this, but JustFly would not make the change, nor provide us with any confirmation number or email record of our multi-hour attempt.  Multiple "supervisors" we spoke with told us they did not have email and do not provide reference codes, and we should call back another day. This 3-4 hour April 3 call was not acknowledged anywhere in JustFly's Revdex.com response, despite being the primary reason I lodged a complaint with the Revdex.com.  Instead, JustFly only referenced the April 6 call where we were again denied the option, and thus, resorted to requesting a refund as there were no other options offered by JustFly other than one flight, days later.
I responded to JustFly, and on April 10 received this response, in part:"The agent tried to offer several options which you declined, and the wait times to reach the airline were long to get approval to replace the flight or seek further assistance since the offer of other flights was not working for you.  The rules and restrictions for a travel agency to change flights following a schedule change are different than if the airline is doing it themselves.  Since it is their ticket, they have more leeway." They also responded that "the merchant for the tickets is Air Portugal, not JustFly."  
Here is my concern: To date, at no point has JustFly acknowledged the April 3 call, or acknowledge the failure to have any reference/tracking/email system for customers to use. Moreover, at no point did they acknowledge that the airline had approved the replacement of the same-day flight, nor do they even admit that there was a flight available that day. Instead, JustFly blamed us for not taking the only flight they offered - one on completely different day that would cause us to miss connecting flights.  This does not constitute "several options." Finally, JustFly conveniently blames the airline for the 6-8 week refund timeline, though the airline has been great in working with us, and though JustFly is the business that took our initial reservations and money.  They cannot be a pass-through business when convenient, and a roadblock when not.
The result: We leave for our honeymoon on Friday.  We have not been refunded.  We also had to use the remaining funds saved for our honeymoon to buy completely new tickets, which cost several hundred dollars more.  We are now out all of these costs, have a much more financially limited trip because of it, and JustFly hasn't even had the professionalism to acknowledge any of this.
Sincerely,Anne[redacted]

Complaint: [redacted]I am rejecting this response because:  Refund is still not received.  Once received, I will make sure to close the complaint.Sincerely,Cyrus [redacted]

I received a partial refund, the entire refund still needs to be processed. 
 
Thanks

Complaint: [redacted]I am rejecting this response because:
 
They are asking me to pay them full price for new Alaska Air tickets, and they will refund my money within 60-90 days.  I know they are lieing as I've spoken to Alaska Air Reservations supervisor, and Virgin Air Reservations Supervisor, both have informed me all Justfly has to do is easily convert the Virgin Air credit to Alaska Air and book the tickets.  They said JustFly knows how to do this as they've already booked one of the three tickets on Alaska Air.  I refuse to send this company one more penny of my money.  If they are unwilling to book the other two tickets with Alaska Air, then I want my full refund and I will book with Alaska on my own.  They have blocked me from using any other Airlines through them for our tickets, so its up to them to either book the remaining two tickets, or give me my money back.  By the way, I have never told anyone at JustFly[redacted] I have an attorney working on this situation.  This is another lie. I have enough credit with them to cover all 3 tickets and the re-booking fee, but the longer they wait to accomplish this, the more the rates rise.  They know this.  Again, either they book the other two tickets with Alaska Air on the same flight and date and the one they already booked, or refund all my money.Sandra[redacted]