Bowman Contracting CO

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:I will not accept this until we receive the refund.  JustFly was to refund us in 5 days and and that was 2 weeks and no check.  I am waiting for the good faith refund that they have promised and will not accept this until we have the check in hand and deposited in the bank.  Sincerely,Debra [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Christina [redacted]

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have offered a Future Travel Credit . He has explained how this credit will work and that you will have up to one year (Feb 3 2018) to utilize it. There is a penalty fee as well as a fare, tax difference...

that will apply. 
We have also offered to waive the modification fees as a gesture of good will. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Thanks for your response
I received an email per Justfly.com they say the only change my $150 dollars per passenger
but they dont reimbursement anything to my credit card  
 Sincerely,Anabel [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.Our Customer care Representatives is in communication with the supplier to attempt a refund on your behalf. He will revert back to you once we have the final decision and action taken.Kind regards,
Customer...

Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and consulted United Airlines. As we understand the frustration that this has caused you and your travel plans, the carrier does not have a refund provision related to any...

weather travel advisories for Cancun on the original dates of travel. United Airlines does offer the future travel credit for it though, as observed at this time, the booking has been reissued by the airline who is now in control of the e-tickets.We were unable to offer the refund you are requesting as we needed to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
my ticket was purchased through Justfly[redacted] and Virgin Atlantic said it was JustFly’s responsibility to act on my behalf and change name of [redacted] or else issue another tickets.
I have no verification that any actions from this before mentioned response has been executed.  In fact, I sent a letter to justfly and they never sent a formal letter back.
borh ticket holders were at the airport 2 hrs before flight and justfly told us that they would not change name or rebook our flight.  Therefore, they are responsible to reimburse us for our vacation funds including tickets and hotels, excursions and train tickets.Sincerely,Kimberly[redacted]

Good day,
Thank you for your message and our apologies for the inconvenience and lower than standard service you were offered. 
As mentioned by our Customer Care Representative, we listened to the call recording and have offered a refund of the modification fees. This is due to the lack of...

clarification that was offered on the call. 
This amount should appear within the next two weeks on your card.
Thank you for your feedback as we will utilize it for training purposed. 
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this response because:They did not offer to waive any fees. They also stated over the phone there was a $250 fee to change the date.
 
I asked for their corporate address and it was never provided.
Sincerely,Stephen [redacted]

Complaint: [redacted]
I am rejecting this response because: 
JustFly responded that I could have contacted them after I received the Reservation Confirmation, I would have contacted them right away if I had caught the error.  I did not discover the Flight reservation was incorrect until 12/417 when I was making arrangements to be picked up at the Airport.
They claim they are unable to change the flight reservation or refund the money for the Tickets because they are following Airline guidelines.  I spoke with a Supervisor from Delta Airlines on 12/4/17 when I noticed the error in the flight reservation who informed me that JustFly.com would have to change the flight reservation or give me a refund.  The Supervisor at Delta informed me that guidelines for flight reservations through Delta do not apply to third-party companies like JustyFly.com.
There are several other people who were scammed by JustFly[redacted] and it is noted on the Revdex.com website as well as a site for JustFly[redacted].
Sincerely,Sheila [redacted]

Good day!
As we do apologize for the circumstances of the situation, there are fare rules stated in our Terms and Conditions that ALL tickets are Non-refundable unless otherwise stated. 
As we appreciate that this is not the response you were hoping for, we are not able to offer the refund even with this unfortunate emergency. We consider the file closed.
In our Terms:
All reservations are non-refundable unless otherwise stated. If you find that you must cancel a reservation for any reason, please contact us. We will do all we can to assist you in this process. However, please be aware that even if your cancellation is allowed and your reservation is thus refundable, it may be subject to a cancellation fee of $150.00 per passenger for international flights, $125 for trans-border flights between Canada and the USA and $75 for domestic flights. These fees will not apply to the cancellation of airfare for: (1) four hours after the time of purchase for all customers; (2) in the USA, 24 hours after the time of purchase for customers who opt-in to and purchase our Extended Cancellation Policy; (3) in Canada, within the same date of purchase.All reservations are also non-changeable and non-transferable unless otherwise stated. If you need to make a change to your reservation and that change is allowed, please be aware that such change is subject to a fee of $75 per passenger for domestic flights, $125.00 for trans-border flights and $150.00 for all other flights. There may also be fees or differences in price charged by any third-party suppliers (e.g., airlines, hotels, cruise lines, etc.) included in your reservation.
 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback. 
As mentioned by our Customer Care Representatives, we have reviewed your booking and sent you the new itinerary.  There was only a very minor schedule change that occurred to your booking. A ten minute difference. 
There is no...

further action we can provide on this booking, therefore we consider the file closed. 
We apologize if there was an inconvenience caused with the initial email. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently reviewing your complaint and booking.
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer Care Team

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they refund the extra unauthorized charges as they said in their email to me, I am happy with the resolution.Sincerely, Jesse [redacted]

Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize on behalf of Avianca for the inconvenience caused. Upon verification, we can confirm that Avianca has processed the refund of all the four tickets. The coupon status is now marked as refunded .
There is no further action we can provide, therefore we consider the file closed. 
Best regards, 
Customer Care Team

Good day,
Thank you for your message.
From our end, the refund has been processed. We cannot keep a claim open and pending for the final payment to come through. If ever you see that the funds are not returned, you just need to reach the Revdex.com once more and the case will be reopened.
For the time being, we consider the file resolved from our end. 
Best regards,Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, the tickets were already reissued and you have traveled on the 15th of June.
We apologize for the inconvenience and delay it took to get the tickets re-issued with the airline. 
There is no further...

action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: firstly the email stated in Justfly's response is incorrect so I have not received any intimation that the transaction is being processes. The actual email addresses provided to Justfly were [redacted] OR [redacted]
 
Secondly, I was clearly notified by the representative that the following two refunds will be issued from Just fly within 5-10 business days. This was disclosed during telephone conversation held on June 29th. The refunds are:
1. 150 per ticket for the additional cancellation charges that were charged to my credit card without my consent, totaling $600.
2. $663 per ticket refund from Justfly, totaling $2,652
 
The third refund for about $691.52 was to be issued by the [redacted] airline (and not just fly) and was suppose to take 6-8 weeks.
 
To date, I have received the refunds of $600 from Justfly and $691.52 from [redacted] (which was suppose to take longer time). I am still waiting to receive the bulk of the refund from Justfly for $2,652.
 
I would greatly appreciate your help in receiving this money back. Given the past track record of this company, I am afraid that I may not ever receive this money even though they have admitted that it is entirely their fault and have agreed in principle to provide the refund.
 
Regards,
[redacted]
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Patrick[redacted]