Bowman Contracting CO

Good day!
 Thanks for sharing the details of your recent booking experience with us.
We were able to take action on your file, and process the refund for the seat assignment as you requested. One of our Customer care Representatives called and left a message for you to notify you...

that the refund was processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently reviewing your complaint and booking.
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As per the discussion with our customer care representative, we have refunded the amount of the seat assignment fee as requested. The amount was put back on the card that was used at time of booking as a gesture of good will.
We appreciate your feedback and...

consider the file closed.
Best regards
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Thanks for your response
I received an email per Justfly.com they say the only change my $150 dollars per passenger
but they dont reimbursement anything to my credit card  
 Sincerely,Anabel [redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care representative, you have already received the re-issued tickets.
We apologize for any inconvenience that this situation may have caused you.
There is no action required on our...

part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have offered a Future Travel Credit . He has explained how this credit will work and that you will have up to one year (Feb 3 2018) to utilize it. There is a penalty fee as well as a fare, tax difference...

that will apply. 
We have also offered to waive the modification fees as a gesture of good will. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and our apologies for the inconvenience and lower than standard service you were offered. 
As mentioned by our Customer Care Representative, we listened to the call recording and have offered a refund of the modification fees. This is due to the lack of...

clarification that was offered on the call. 
This amount should appear within the next two weeks on your card.
Thank you for your feedback as we will utilize it for training purposed. 
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have mentioned that there are no paper tickets available. They no longer exist. You  can call the airline to confirm your flights with the confirmation number provided to you in the emails from...

our agent. 
The mention on the website about getting your tickets upon request means if you want another email with your electronic ticket numbers. It has nothing to do with any possibility of having paper tickets.
There is no further action required, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:I will not accept this until we receive the refund.  JustFly was to refund us in 5 days and and that was 2 weeks and no check.  I am waiting for the good faith refund that they have promised and will not accept this until we have the check in hand and deposited in the bank.  Sincerely,Debra [redacted]

Complaint: [redacted]
I am rejecting this response because: 
JustFly responded that I could have contacted them after I received the Reservation Confirmation, I would have contacted them right away if I had caught the error.  I did not discover the Flight reservation was incorrect until 12/417 when I was making arrangements to be picked up at the Airport.
They claim they are unable to change the flight reservation or refund the money for the Tickets because they are following Airline guidelines.  I spoke with a Supervisor from Delta Airlines on 12/4/17 when I noticed the error in the flight reservation who informed me that JustFly.com would have to change the flight reservation or give me a refund.  The Supervisor at Delta informed me that guidelines for flight reservations through Delta do not apply to third-party companies like JustyFly.com.
There are several other people who were scammed by JustFly[redacted] and it is noted on the Revdex.com website as well as a site for JustFly[redacted].
Sincerely,Sheila [redacted]

Good day,
Thank you for your message.
A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of your trip (dates/price/flights,...

etc). This extra step is to avoid errors. The booking was made with the dates you entered. 
A representative from our Customer Care Team sent an email to you to detail the options available to you to make modifications to your current flight schedule.
There is no action required on our part, so we consider this file resolved on our end.Kind regards,Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, the tickets were already reissued and you have traveled on the 15th of June.
We apologize for the inconvenience and delay it took to get the tickets re-issued with the airline. 
There is no further...

action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested. You should be receiving it shortly in your account.
At this time we consider this file resolved.Should you require any additional...

information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize on behalf of Avianca for the inconvenience caused. Upon verification, we can confirm that Avianca has processed the refund of all the four tickets. The coupon status is now marked as refunded .
There is no further action we can provide, therefore we consider the file closed. 
Best regards, 
Customer Care Team

Good day,
Thank you for feedback. 
There is a difference from what you see on the website for a new booking and a existing travel credit. To explain further.
A Future Travel Credit applied to the cancellation with a penalty mentioned at the time of cancellation. For use of the FTC, for sure there is the possibility that the fares shown online at that moment may be lower. The previous ticket that was cancelled came with specific fare rules and restrictions. The fares you see online are not associated to these rules and may not be eligible for purchase based on the previous ticket purchased.  For this reason, the system automatically verifies all this and quotes accordingly. 
There is no further action we can provide therefore consider the file closed.
Best regards,
Customer Care Team

From: [redacted] Sent: Wednesday, July 12, 2017 10:52 AMTo: JustFly Cc: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted]
 
Good afternoon,
 
Your email states that there are two attachments.  I do believe that such statement was made erronioulsy, there is nothing attached to this email.  Please re send with attachments.
 
Thank you, 
From: JustFly To: [redacted] Sent: Wednesday, July 12, 2017 1:43 PMSubject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted]
 
Good day,
Re your complaint sent via Revdex.com we would like to clarify that the booking was made online and usually our system provides you with the best offer first marked in the top corner We found a better price for your trip on alternate dates.   and you terminate your reservation you received a checkup  page as per attached documents to verify your booking 
 
N.B. attached 2 documents 
Document 1 is the alternate date 
Document 2 ist the checkup page  before you agree and terminate your reservation
 
 
As a good will, we can refund the amount 75$ of the mod fee, about your request to refund the tickets we regret to refund the ticket due the tickets are non-refundable
 
Thanks you
Just Fly Team
 
 
 
On Wed, 5 Jul at 1:29 PM , JustFly wrote:
 
Good day,
Re your complaint sent via Revdex.com we would like to clarify that the booking was made online and usually our system provides you with the best offer first marked in the top corner We found a better price for your trip on alternate dates.   and you terminate your reservation you received a checkup  page as per attached documents to verify your booking 
 
N.B. attached 2 documents 
Document 1 is the alternate date 
Document 2 ist the checkup page  before you agree and terminate your reservation
 
 
As a good will, we can refund the amount 75$ of the mod fee, about your request to refund the tickets we regret to refund the ticket due the tickets are non-refundable
 
Thanks you
Just Fly Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
As per the discussion with our customer care representative, we have listened to the phone call and there was a clear indication on the fare difference. We sincerely apologize for the inconvenience and...

are willing to offer the modification fees as a gesture of good will.
There is no further action required on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed your booking. We apologize for the inconvenience the error caused you and your travel plans. We have offered the appropriate compensation with your approval. 
This refund...

will be processed with our accounting department and be returned to you.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.
As already discussed with our agent, we were able to take action on your file, and process the refund. You should have the confirmation of the void transaction already.
There is no action required on...

our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: firstly the email stated in Justfly's response is incorrect so I have not received any intimation that the transaction is being processes. The actual email addresses provided to Justfly were [redacted] OR [redacted]
 
Secondly, I was clearly notified by the representative that the following two refunds will be issued from Just fly within 5-10 business days. This was disclosed during telephone conversation held on June 29th. The refunds are:
1. 150 per ticket for the additional cancellation charges that were charged to my credit card without my consent, totaling $600.
2. $663 per ticket refund from Justfly, totaling $2,652
 
The third refund for about $691.52 was to be issued by the [redacted] airline (and not just fly) and was suppose to take 6-8 weeks.
 
To date, I have received the refunds of $600 from Justfly and $691.52 from [redacted] (which was suppose to take longer time). I am still waiting to receive the bulk of the refund from Justfly for $2,652.
 
I would greatly appreciate your help in receiving this money back. Given the past track record of this company, I am afraid that I may not ever receive this money even though they have admitted that it is entirely their fault and have agreed in principle to provide the refund.
 
Regards,
[redacted]
Sincerely,[redacted]