Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Brian [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Justfly[redacted] has said they have waived their fees in this response, that is what I was requesting as well as changes to their website, that is up to them. I will be checking with my credit card company to confirm the waiving of fees as no one has contacted me to let me know the cancellation fees had been waived. Sincerely, Kerstin [redacted]

Good day,
Thank you for your message and feedback. 
As mentioned by our Customer Care Representative, we have reviewed the booking details. We are not able to know the reason why the card was declined. This is an automated system that reads the card. We would recommend once again to verify...

with your bank for those details. 
The prices can change at any time therefore for a search today will not be the same as yesterday or tomorrow.  We are an agency that are not the ones in charge of pricing the tickets we offer. If you wish to have assistance in finding a flight you may response back to the email that our agent wrote to you.  We are not able to offer you compensation in this matter. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Ms.[redacted] Helmle
 
Good day,
 
Thank you for your message and feedback.
 
We apologize for the lack of response here however our customer care team has been in touch with you directly.
 
We were attempting to assist in the schedule change but you were never available to...

discuss the options with our team.  Due to the lack of responses and the fact that you had already traveled, we have closed this case.
 
Best regards,
Customer Care Team

Good day,
Thank you once again for your message and feedback. We appreciate it and will use to better our service team and wait times. 
There is nothing further we can provide as a resolution, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking. We will revert back shortly with our findings.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Fainory [redacted]

From: lori [redacted] Sent: Monday, February 06, 2017 3:46 PMTo: [redacted]Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted]
 
Hi this is Lori [redacted], case [redacted]. I have not received anything yet from Just Fly.

Complaint:[redacted]I am rejecting this response because:Sincerely,[redacted]

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently reviewing your booking. She will revert back to you shortly with her findings.
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking at your booking and we will revert back soon.
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your email.
As per your discussion with our Customer Care Representative, we have provided the tickets with the corrected name with your confirmation. 
At this time we consider the file resolved. 
Should you require any additional information, please do not...

hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.As discussed with our Customer Care Representative, a review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review...

page that gives you the opportunity to look at all the components of your trip
 (dates/price/flights, etc). This extra step is to avoid errors. The booking was made with the dates you entered. Our agent has provided the screenshot of your checkout page for your review. 
For this reason there is no action we can provide to accommodate your request, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative we have reviewed your booking and there was an error with the system on the schedule change that occurred.
Due to this fact, we have offered a refund in the amount you are requesting. The cheque will be...

approved by our accounting department and issued shortly.
We consider this file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because I believe that Justfly uses deceptive tactics to get consumers to pay a fee for their services. As I stated before,  I received conflicting explanations from the customer service agent as well as the manager as to what the additional fee was that I saw posted to my credit card. First I was told it was a fare increase and then I was told I should expect a service fee using a 3rd party. 
I have attached a screen shot of the charges that were posted to my credit card.  The message that I received on their website when I booked these tickets indicted that the fare had increased which is why I was being charged an additional amount beyond the $943.00 per ticket. As evidenced by the screen shot from my credit card company,  Justfly collected the additional amount of $563.80.  Delta collected the $943.00 per ticket.  I firmly believe that the $563.80 is a service fee that Justfly collects but deceptively calls a fare increase.  I would not have accepted a service charge of that excessive amount.  And I believe consumers should be aware of their tactics.  Clearly they are not reputable based upon the excessive amounts of complaints that they have received based upon the research I have been doing.   
I do not accept their response.  Justfly should not be in business.  Not only do they misrepresent themselves on the internet they also clearly train their customer service representatives to provide deceptive explanations of charges.  
I want to continue to pursue this complaint. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
Based on our agreement over the phone, the following money is to be refunded to my credit card:
 
1.       $150 per ticket for the additional cancellation charges that were charged to my credit card without my consent, totaling $600.
2.       $172.88 per ticket refund from the airline, totaling $691.52
3.       $663 per ticket refund from Justfly, totaling $2,652
 
In total, I hope to receive at minimum the total sum of $3,943.52. The only amount that will not be returned is $127.76 as this was the cancellation fee I paid at the time of booking to allow me to cancel the ticket at any time.
 
While refund number 1 and 3 outlined above will be issued between the next 5-10 business days, refund number 2 from the airline may take 6-8 weeks.
 
However, to date I have only received the $691.52 from the airline [redacted]) and the $600 from Justfly which were deducted from my credit card without my consent. However,  I am still awaiting to receive  the bulk of the money, approximately $2,652. It was promised that I would receive this money 5-10 business days. 
Sincerely,[redacted]

From: JustFly [mailto:[redacted]] Sent: Friday, May 19, 2017 6:06 AM To: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted]   Good Day,   Can you please provide us with the new dates to be able to send the request to the airlines please   Thank you [redacted] Just Fly

Thank you once again for your feedback.
Can we please get your confirmation number so we can look into this further.
Thank you!
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund. The refund should appear on your account within 6-8...

weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I do not accept the response from the business because what they are saying it is not true at all. I definitely cancelled the ticket. From the beginning they are trying to twist the whole conversation to their advantage. I would like to be able to listen to the conversation, but I am also afraid they might have cut the recording and have only the end where I said that I was not in agreement with the amount of time I was going to get my money back and I wanted my money right away. I also want a probe they sent me the ticket because the only ticket I received Dec 22 was the second ticket I purchased with the right datesSincerely,Yaneth [redacted]