Bowman Contracting CO

Good day,
Thank you for your message. 
We have received your complaint and have reviewed your file. As mentioned by our phone agent, the coverage of [redacted] Insurance is past the Free-look period for cancellation. There was a 10 day period when booking that you had the option of cancelling this....

Not sure what happened to your confirmation email.
That being said, I have requested an exception on your behalf to have it cancelled and have already refunded it to your card. 
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Fainory [redacted]

Good day,
Thank you for your message and feedback. 
As mentioned by our Customer Care Representative, we have reviewed the booking details. We are not able to know the reason why the card was declined. This is an automated system that reads the card. We would recommend once again to verify...

with your bank for those details. 
The prices can change at any time therefore for a search today will not be the same as yesterday or tomorrow.  We are an agency that are not the ones in charge of pricing the tickets we offer. If you wish to have assistance in finding a flight you may response back to the email that our agent wrote to you.  We are not able to offer you compensation in this matter. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you once again for your feedback.
As stated by out Customer Care Representative, if you were to check our terms and conditions, it is clearly stated that we cannot guarantee seat assignment requests. Also, when you book on Justfly.com, you have 4 hours from the moment that the ticket is issued to cancel your booking without any penalty. For the 20 other hours, you can cancel, but fees applies. This is the case with your booking. 
Regarding fees applied for seat assignment by the airline, some provide seats without additional cost, some others do not. We do not have any control over airlines policies, this is why we strongly suggest you to verify with the airline what is involved.
There is nothing further we can offer as we have already waived the fees that were charged by us. We consider the file closed.
Best regards,
Customer Care Team

Hello,
As you respond within the Revdex.com site please do update the booking details here with that response. The reference number you have provided does not correspond with your booking. We are unable to locate the booking. 
Please send us the reference number or the email that was used at the time of booking so we can investigate your complaint. 
Thank you!
Best regards,
Customer care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attention. As mentioned by our customer care representative , she is working on your file and will update you soon. We appreciate your patience. Best regards, 
Customer Care Team

Good day,
Thank you for sharing the details of your recent booking experience with us?
As per your phone conversation with our Customer Care Representative, she confirmed that the ticket is cancelled and full refund has been requested to the airline.Depending on your credit card company it...

could between 6-8 weeks for the funds to fall back into your account. 
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently reviewing your booking. She will revert back to you shortly with her findings.
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking. We will revert back shortly with our findings.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because I believe that Justfly uses deceptive tactics to get consumers to pay a fee for their services. As I stated before,  I received conflicting explanations from the customer service agent as well as the manager as to what the additional fee was that I saw posted to my credit card. First I was told it was a fare increase and then I was told I should expect a service fee using a 3rd party. 
I have attached a screen shot of the charges that were posted to my credit card.  The message that I received on their website when I booked these tickets indicted that the fare had increased which is why I was being charged an additional amount beyond the $943.00 per ticket. As evidenced by the screen shot from my credit card company,  Justfly collected the additional amount of $563.80.  Delta collected the $943.00 per ticket.  I firmly believe that the $563.80 is a service fee that Justfly collects but deceptively calls a fare increase.  I would not have accepted a service charge of that excessive amount.  And I believe consumers should be aware of their tactics.  Clearly they are not reputable based upon the excessive amounts of complaints that they have received based upon the research I have been doing.   
I do not accept their response.  Justfly should not be in business.  Not only do they misrepresent themselves on the internet they also clearly train their customer service representatives to provide deceptive explanations of charges.  
I want to continue to pursue this complaint. 
Sincerely,[redacted]

Good day,
Thank you for your email.
As per your discussion with our Customer Care Representative, we have provided the tickets with the corrected name with your confirmation. 
At this time we consider the file resolved. 
Should you require any additional information, please do not...

hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Justfly[redacted] has said they have waived their fees in this response, that is what I was requesting as well as changes to their website, that is up to them. I will be checking with my credit card company to confirm the waiving of fees as no one has contacted me to let me know the cancellation fees had been waived. Sincerely, Kerstin [redacted]

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative we have reviewed your booking and there was an error with the system on the schedule change that occurred.
Due to this fact, we have offered a refund in the amount you are requesting. The cheque will be...

approved by our accounting department and issued shortly.
We consider this file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our customer care representative, they have reviewed the file and communicated with the airline. They have informed us that there has been a delay in the refunds to our passengers due to a surplus of route cancellations. 
As mentioned,...

the refund was already processed and should be in your account within the next couple of days.Thank you for your patience and feedback. We consider the file resolved.
Best regards,
Customer Care Team

From: lori [redacted] Sent: Monday, February 06, 2017 3:46 PMTo: [redacted]Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted]
 
Hi this is Lori [redacted], case [redacted]. I have not received anything yet from Just Fly.

Good day,
Thank you for your message.
After review of the your file, the booking was made with the incorrect spelling of the name with this online booking. There is a review page before clicking on Book to avoid making an error. The booking was confirmed at 24MAR2017 - 12:57 and the...

confirmation was sent by
email at  13:04. (This is not 4 hours later, as stated). That being said, one of our Customer Care Representatives has called the airline to make the name change and they have accepted our request as an exception with no fees. Due to this factor, we are also waiving the 75$
fee as a one time, good will gesture.  
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative will look into the transaction and update you soon. Best regards, Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching  purposes.
As already discussed with our agent, we were unable to process the refund you are requesting. We have attempted on your behalf with the...

airline to no avail. 
There is no further action we can provide on our end, so we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by one of our Customer Care Representatives, we have reviewed your booking. As we sympathize with your situation, upon review, there was no attempt to call in right when the booking was made incorrectly. There was a purchase of our Extended...

Cancellation Policy but this policy is to be used within the first 24 hours upon booking. Your booking dates was Nov26 and the call came in on Dec02. 
Again, we do apologize for the inconvenience but we are unable to offer the refund you are seeking due to this policy. 
We consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is currently working on your booking. 
We will revert back shortly with a response.
Best regards,
Customer Care Team