Bowman Contracting CO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although it has taken over two weeks since I purchased the tickets, and I will not receive the credit to my account for 6-8 weeks, justfly has agreed to refund me the cost of my ticket.
Thank you for your assistance with my complaint.
Sincerely, Kirsten [redacted]

Good day Ms. Silva,
Thank you for your message. 
One of our Customer Care Representatives has reviewed the file and has now cancelled your membership as requested. She has sent you a copy of the cancellation. 
As a gesture of good will we have refunded the seat assignment fees already...

to the credit card on file.
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Jenna [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Mayumi[redacted]

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have tried to explain the reason why the date was different. We have also escalated it to our IT department to review as well in case it is something they can manage. 
If you would like for our...

team to assist in an exchange, please do reply to the email from our agent.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you once again for your message. 
One of our Customer care Representatives has emailed you all the details concerning your booking and Future Travel Credit. He has outlined all the information for you and has requested a call once you are ready to proceed.
There is no further action we can take at this time, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: Justfly made did not make an effort to correct the issue. They notified me that the flight remains the same. I negotiated with one for the airline and the Cr Card company worked with me to secure my funds.  Sincerely,Debra [redacted]

Good day,
Thank you for your letter. We have also received it directly.
One of our Customer Care Representatives is currently reviewing your booking and will contact you with further details. 
Thank you.
Best regards,
Customer Care Team

Good day,
We apologize for the inconvenience in the timing. Any refund has to go through our accounting department and from what I can see, it was already processed so you should be receiving it by end of week. 
There is no further action required, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and complaint concerning the travel credit. 
As mentioned, there are restrictions and penalties when it comes to using your travel credit, these rules are associated with the airlines....

The rules of your ticket regarding with Aeromexico when re booking your new flights there would be a penalty charge of 200.00 USD by the airline and any fare difference will apply.The travel credit is valid for one year of date of issuance which is December 14,2018 and travel must be booked and completed prior to this date, and it must used with Aeromexico airlines as they are the validating carrier. There is no further action we can provide here besides assisting with the new booking. 
We consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Upon review of your booking, we had not received the changes yet from the airline before you had made your inquiry.  One our Customer Care Representatives has reached out to offer you a travel credit of 25$ for the inconvenience this may have...

caused you and your travel plans. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,Customer Care Team

Good day,The claim has been replied to on 14NOV17:"We received your message on Twitter regarding your reservation. I did some investigation on your file and listened to the call you had with Reese on November 7th. She advised you the 200$ airline fee and asked you if you were ok with that and you...

said yes. Also, at the time of booking, we do mention the fare rules of your ticket. I attached a PDF file showing the fare rules and I highlighted the section that talks about changes. Just Fly is the third party and we follow the airline's guidelines. However, I can understand that the change fee is higher than the value of your ticket and I am able to refund you our modification fee of 75$ and it will fall back on your credit card in 2-10 business days."Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] Rivera

Good day,
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. He has been trying to reach you for a couple days. Please provide a time and number best suited to get in...

touch.Best regards, Customer Care Team

Good day,
Thank you for your message. 
After review of the file, this amount was a pre-authorization only and no funds were taken from your account. Please check with your bank on when this will be released. 
At this time, there is no further action we can take, therefore, we consider...

the file resolved.
Best regards,
Customer care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: that is not true, they might have ordered to refund but had stated it takes two business cycles. Please advise them to show me proff of the refund transaction before I show bank statements.
I spoke to [redacted] and told him the same. He nonchalantly said it "might" come in July!
 
Please have them send proof to us.
Sincerely,[redacted]

Good day,
Thank you for your message. 
We apologize you have experienced some issue receiving your eticket. We have sent the eticket several time now since your booking at the email address that you have provided. I have included it here within as well in case there was an issue in the...

receipt. 
There is no further action required, therefore we consider the file resolved.
Best regards,
Customer Care Team

From: [redacted]
Sent: Wednesday, December 27, 2017 6:58 AM
To: [redacted]
Subject: Justfly[redacted] Complaint
 
I recently submitted a complaint for Justfly[redacted].  My complaint ID is [redacted].  This...

company is trying to charge me more for a ticket because I am using a credit from a cancelled flight.  They say that the prices listed on their website are for new bookings (which I feel  mine is) and that credit flights have to pay additional fees which I was not told when I cancelled and was charged a processing fee for doing so.  They mislead me and charged me a fee for doing so.  I'd like a full refund of my previous ticket which was $320.60 plus the processing fee of $50 that they charged me to cancel my reservation.  This company is not conducting business in a professional manner or with integrity.  They should be made to tell customers that the customer will not be able to utilize the prices listed on the website if using a credit.  They did not do that when I cancelled. Now I am out my flight, $50 for a cancellation fee, and they want to charge me an additional $203 for the new flight sayin  g that this is the cost of the new reservation.  So the reservation on their website is $318.60 and for the same exact flight they want to charge me $521.60 because I am using a credit.  How is this legal????? 
 
 
 
 
Thank you for your assistance.
 
v/r,
 
Jennifer[redacted]
Item Manager
PM SBCT PBL Supply Team
TACOM LCMC-Detroit Arsenal
Warren, MI
 
Cell Phone: ([redacted] (preferred method of contact) Desk Phone: [redacted]
Email:  [redacted]
 
(email is the best way to contact me Monday - Thursday, Friday you can call my cell)

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have reviewed the file. As you mentioned, you booked the ticket within 24 hours of departure and may not had time to read the terms of the ticket. As stated, there are the details of checking in on...

our Booking Confirmation as follows:
check in time before the flight is mentioned on your booking that we recommend you to check in online and also we recommend  you at the airport to check in before the flight 90 minutes before the flight please here find below copy 
 
WHEN DO I NEED TO CHECK IN FOR MY FLIGHT?
 
We recommend you first check in for your flight online, on your airline’s website. Then, at the airport, we recommend you check in 90 minutes before your scheduled departure for domestic flights and 3 hours before your scheduled departure for international flights. Keep in mind that these are general guidelines. You may want to allow extra time to check in at the airport during peak travel times like major holidays or in the event of bad weather. And don’t forget to check local traffic conditions for your trip to the airport.
As we apologize for this inconvenient mishap, we are not able to compensate you as you are requesting. 
We are not able to provide further action therefore we consider the file closed.
Best regards,
Customer Care Team