Bowman Contracting CO

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have requested documentation on the Future Travel Credit that the airline has offered you.We do not have this information but if you have the pertinent information on paper, then we will honor...

it. 
We look forward to receiving the email. 
Best regards,
Customer Care Team

Good day,
As per the message our customer care agent has left you, there was a delay in processing the cheque but we assure you that it was sent out last week. 
You should be receiving it this week.
At this time, we consider the file resolved. 
Best regards,
Customer Care Team

1/15/2018
 
Good day,
 
Thank you for your message and feedback.
 
One of our Customer Care Representatives has reviewed your booking and complaint and we can see that our phone agents had already informed you of the ticket and the exchange options that were provided by the...

airline.
 
The options were refused at that time.  The airline was not amendable to make a refund thereafter.
 
The options you are seeking are not available as we still need to abide by the airline fare rules. We do apologize for the inconvenience.
 
There is no further action we can provide; therefore, we consider the file closed.
 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Piyush [redacted]

On Nov 16, 2017 11:32 PM, "Bill" wrote:
To Whom it may concern:  Dear Sir/ Madame I would like to provide you , the Bureau, with my substantiation , additional, updated  facts, evidences to add to my formal complaint . that I have filed a formal complaint against just [redacted] company! With the B.B.B. Better Buisness Bureau. I have never experienced such contradictions, lupoles, finagling of information, misinformation given to me, assumptions and or being presumptuous about what  " they"  [redacted] had been and  has been telling me,  was one way, " their way and or version vs. the facts , of one being about Warnings re: booking with bogus, third party travel agents. It was during that entire process of dealing with several of their agents, in  detailed phone conversations, emails, that I found myself to be in an overwhelmed , and distracted state of mind to the point which I could not cognitively make logical or reasonable decisions of any kind! Not just in the area of inquiring about flights but the actual confusion, overstimulated, state of mind which was in one of many major , important aspects,   meaning  , I was not capable of rationalizing over airline fees, charges which I had absolutely no intention to make . my underlying condition and or illness will more than substansiate , especially being under a physicians, Psychiatrist care for ADHD Adult Attention Deficit Hyperactivity  disorder for a period of some.. 14 years now! For this ADHD neuro brain disorder.Which was in its massive full blown state! I could not even bring myself to make any clear , cognitive decisions. Notwithstanding exercising in poor judgement which all accounted for this entire mess since approximately the middle of October. Continuing..  These facts are evident and coupled with the fact that their  actions , just[redacted].  never recognized how much I struggled or if they did @all!hypothetically speaking of course! Still Continued with the idea of adding insult to injury in devising their own scheme with full intention to penalize me under my medical condition, by taking full advantage of such a person. In such a position as stated. and struggling with these things. I in no logical or reasonable manner ever had the time to even process such masses of information given to me , conversated about. My mind was spinning to the point where I did everything I could muster just to hold anything together! As there were more distractions and lack of focus then I could ever comment on .much less knowing how to organize my thoughts regarding my finances, my management of charges imposed by the Company. I made it a point to contact just fly , on numerous occasions.   to tell them how I wanted to discuss these charges and to date I have not received any money. I will again, refer to the [redacted] as to your own concern over not only over fraudulent activities, involving just fly. based on customers complaints , claims filed, and the like.. I want to make clear to you , that I have retained every transaction, charges, to my debit card, penalties, and all of the amounts on my invoices, bank records.. and all of the amounts which were just , in and of themselves, outrageous! I have made the Revdex.com aware of these conditions of which I've described in detail and most clearly ! Now that I have contacted you ,  I am seeking all charges for flights,be refunded to my account asap. Given my laid out, crystal clear , reasons for seeking such! , Will am Moulton .[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have corrected their error at no further charge and I have been confirmed that my original request has been fulfilled.Sincerely, Claudia[redacted]

Complaint: [redacted]I am rejecting this response because:
The agreed upon price was $237.08 per ticket, including fees and taxes. Then, the price charged was updated to $249. 
 
I did receive a refund on the seat selection, and Just fly was very accommodating to this, and I appreciate that. The bad practice of updating the rate after the site said I "locked in" the $237 shouldn't be acceptable.
 
I require no more attention to this, and I certainly don't expect any more action out of JustFly.. I reported them because of their dishonesty in charging. I just can't accept their response because it isn't fact.
Sincerely,Brandon[redacted]

Hello once again,
This has been explained over a couple times now and there is no different outcome what will be produced unfortunately. As mentioned, we have reviewed the calls and there was no mention that another flight was purchased therefore your original flight was forfeited as a no-show.
We as an agency need to abide by the rules set forth by the airline, therefore this is out of our control. 
Once again, there is nothing we can offer in this matter and consider the file closed. 
Best regards,
Customer Care Team

Good day,
Once again, this was a booking made online by yourself therefore we cannot be responsible for the error that was made on the date of birth. We response to confirm the information our agent already mentioned to you. 
There is no possible refund in this matter that will be offered. If you wish to get help in making a new reservation with the correct information not to loose the remainder of the tickets, then you can return an email back to our customer care representative. 
Once again, there is nothing further we can offer here therefore we do consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As per your previous complaint with our customer care team, we have offered to refund the service fees as a gesture of good will with your agreement. 
There is nothing further we can offer and consider this file resolved.
Best regards,
Customer care...

Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed the booking and what was chosen. There was the cancellation that you initiated on your own and accepted the fees that came along with it for that cancellation. 
Our agent has sent...

an email also explaining this. That being said, we have offered the reduction of the fees and you have accepted this. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:  I spoke to their corporate representative today.  She was polite but simply reiterated that their previous position that they are a travel agency and prices are constantly changing.  This is highly suspect, not only because of the numerous other similar complaints but because their competitors don't seem to have this kind of problem.  It also does not address or respond to what I conveyed in the original complaint.  Namely, when I tried to book the system generated a message that said the price was no longer available and offered me different and more expensive fares.  When I did a further search for available fares I got a pop up to call in for a fare (listed on the screen) but the agent was not able to book that fare and was again offering different/more expensive fares.  I even refreshed the page while on the phone with the agent.  When I asked the agent why I was getting this screen but he was not able to book the fare advertised and listed he hung up on me.  The corporate representative also did not explain this very very poor service.  Sadly that is probably because she did not have an explanation.  I did make alternate plans so my complaint here is made as documentation and a warning to others.  IN MY EXPERIENCE AND OPTION THIS COMPANY IS USING BAIT AND SWITCH SCHEMES AND SCAMS.  They have terrible reviews and tons of complaints that mimic this conclusion and law enforcement really needs to investigate.Sincerely,Jose [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Elden [redacted]

Complaint: [redacted]I am rejecting this response because:  I still do not have my money back.Sincerely,Gretchen [redacted]

Good day,
 Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience caused. Upon verification, we can confirm that the booking cancellation was done online by the passenger on our...

self-serve portal and the customer consented to the charges of 3 x $75.00 ($75.00 Justfly cancellation fee per person).
As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the full flight details were well displayed on the review page before the payment was submitted. The cancellation fee policy is described in the terms and conditions and customer has agreed upon the below:
"Within 24 hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees.You may choose to opt-in to our Extended Cancellation Policy, for $19.99 per passenger, which will allow you to cancel up to a full 24 hours after purchase without subjecting you to our standard administrative cancellation fees."
We are unable to offer the refund of $225.00 you are requesting.
Best regards,Customer Care Team

tO WHOM IT MY CONCERN. Responce from Just fly IS far from true. The rules of 240 $ not working we tried to use. In time of order tickets we READ that cancelation is free. No mention about 4 or 24 Hours  grace period.  aFTER RESERVATION WE READ ABSOLUTLY DIFFERENT RULES ,REPRESENTATIVE AS A SUPERVISERS COULD NOT ANSWER WHY,WERE VERY CONFUSED.
So we not absolutly satisfied with answere of just fly.
                                        ...⇄ />  I am rejecting this response because:Sincerely,[redacted]

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed your file and can see that you had purchased the Extended Cancellation Policy (ECP) With regards to the ECP coverage, this product is outlined in the Justfly terms and...

conditions, under paragraph 2 prices and states:You may choose to opt-in to our Extended Cancellation Policy, for $19.99 per passenger, which will allow you to cancel up to a full 24 hours after purchase without subjecting you to our standard administrative cancellation fees.As you booked your flights on the 31st of December 2017 at 4:22pm, you had until the 1st of January 2018 at 4:22pm to cancel without any penalty. Unfortunately as it is past this void period, we are bound by the airline rules of the airfare and cannot cancel this ticket without penalty.We apologize for this inconvenience but we are unable to offer the reimbursement you are requesting and consider the file closed. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID #[redacted]. I do not find the response satisfactory but also do not wish to continue the interaction with this business.  JustFly.com is clearly not interested in providing a quality customer experience and I will assuredly not do business with them in the  future.Sincerely, [redacted]

Good day,
Thank you for your message and feedback.
As one of our Customer care Representatives has explained to you concerning this fee of 39.95$.  Upon reviewing the booking, the agent suggested to void your tickets as you had purchased the Extended Cancellation Policy. With this charge of...

39.95$, it allowed you to cancel your
tickets and avoid the cancellation fees as mentioned. All other fees were refunded for you already. 
Also as per our policies, the agency's Extended Cancellation Policy is non-refundable. 
We do apologize for any inconvenience that this situation has caused you. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Hello again,
 
This passenger has told us that the claim with Revdex.com was closed.  She has put in a Chargback with her bank and the bank has refunded her the money requested.
 
Due to this we are not going to refund the ticket once more and consider the file closed.
 
Thank you!
Sandy