Bowman Contracting CO

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed the booking and what was chosen. There was the cancellation that you initiated on your own and accepted the fees that came along with it for that cancellation. 
Our agent has sent...

an email also explaining this. That being said, we have offered the reduction of the fees and you have accepted this. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:  I still do not have my money back.Sincerely,Gretchen [redacted]

Good day,
Thank you for your message and feedback.
As one of our Customer care Representatives has explained to you concerning this fee of 39.95$.  Upon reviewing the booking, the agent suggested to void your tickets as you had purchased the Extended Cancellation Policy. With this charge of...

39.95$, it allowed you to cancel your
tickets and avoid the cancellation fees as mentioned. All other fees were refunded for you already. 
Also as per our policies, the agency's Extended Cancellation Policy is non-refundable. 
We do apologize for any inconvenience that this situation has caused you. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have requested documentation on the Future Travel Credit that the airline has offered you.We do not have this information but if you have the pertinent information on paper, then we will honor...

it. 
We look forward to receiving the email. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have reviewed the file. As you mentioned, you booked the ticket within 24 hours of departure and may not had time to read the terms of the ticket. As stated, there are the details of checking in on...

our Booking Confirmation as follows:
check in time before the flight is mentioned on your booking that we recommend you to check in online and also we recommend  you at the airport to check in before the flight 90 minutes before the flight please here find below copy 
 
WHEN DO I NEED TO CHECK IN FOR MY FLIGHT?
 
We recommend you first check in for your flight online, on your airline’s website. Then, at the airport, we recommend you check in 90 minutes before your scheduled departure for domestic flights and 3 hours before your scheduled departure for international flights. Keep in mind that these are general guidelines. You may want to allow extra time to check in at the airport during peak travel times like major holidays or in the event of bad weather. And don’t forget to check local traffic conditions for your trip to the airport.
As we apologize for this inconvenient mishap, we are not able to compensate you as you are requesting. 
We are not able to provide further action therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID #[redacted]. I do not find the response satisfactory but also do not wish to continue the interaction with this business.  JustFly.com is clearly not interested in providing a quality customer experience and I will assuredly not do business with them in the  future.Sincerely, [redacted]

Good day,
Thank you for your message and feedback.
Upon review of your booking, we had not received the changes yet from the airline before you had made your inquiry.  One our Customer Care Representatives has reached out to offer you a travel credit of 25$ for the inconvenience this may have...

caused you and your travel plans. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,Customer Care Team

Hello once again,
This has been explained over a couple times now and there is no different outcome what will be produced unfortunately. As mentioned, we have reviewed the calls and there was no mention that another flight was purchased therefore your original flight was forfeited as a no-show.
We as an agency need to abide by the rules set forth by the airline, therefore this is out of our control. 
Once again, there is nothing we can offer in this matter and consider the file closed. 
Best regards,
Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good day,
Thank you for your message. 
After review of the file, this amount was a pre-authorization only and no funds were taken from your account. Please check with your bank on when this will be released. 
At this time, there is no further action we can take, therefore, we consider...

the file resolved.
Best regards,
Customer care Team

1/15/2018
 
Good day,
 
Thank you for your message and feedback.
 
One of our Customer Care Representatives has reviewed your booking and complaint and we can see that our phone agents had already informed you of the ticket and the exchange options that were provided by the...

airline.
 
The options were refused at that time.  The airline was not amendable to make a refund thereafter.
 
The options you are seeking are not available as we still need to abide by the airline fare rules. We do apologize for the inconvenience.
 
There is no further action we can provide; therefore, we consider the file closed.
 
Best regards,
Customer Care Team

Good day,
 Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience caused. Upon verification, we can confirm that the booking cancellation was done online by the passenger on our...

self-serve portal and the customer consented to the charges of 3 x $75.00 ($75.00 Justfly cancellation fee per person).
As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the full flight details were well displayed on the review page before the payment was submitted. The cancellation fee policy is described in the terms and conditions and customer has agreed upon the below:
"Within 24 hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees.You may choose to opt-in to our Extended Cancellation Policy, for $19.99 per passenger, which will allow you to cancel up to a full 24 hours after purchase without subjecting you to our standard administrative cancellation fees."
We are unable to offer the refund of $225.00 you are requesting.
Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have corrected their error at no further charge and I have been confirmed that my original request has been fulfilled.Sincerely, Claudia[redacted]

On Nov 16, 2017 11:32 PM, "Bill" wrote:
To Whom it may concern:  Dear Sir/ Madame I would like to provide you , the Bureau, with my substantiation , additional, updated  facts, evidences to add to my formal complaint . that I have filed a formal complaint against just [redacted] company! With the B.B.B. Better Buisness Bureau. I have never experienced such contradictions, lupoles, finagling of information, misinformation given to me, assumptions and or being presumptuous about what  " they"  [redacted] had been and  has been telling me,  was one way, " their way and or version vs. the facts , of one being about Warnings re: booking with bogus, third party travel agents. It was during that entire process of dealing with several of their agents, in  detailed phone conversations, emails, that I found myself to be in an overwhelmed , and distracted state of mind to the point which I could not cognitively make logical or reasonable decisions of any kind! Not just in the area of inquiring about flights but the actual confusion, overstimulated, state of mind which was in one of many major , important aspects,   meaning  , I was not capable of rationalizing over airline fees, charges which I had absolutely no intention to make . my underlying condition and or illness will more than substansiate , especially being under a physicians, Psychiatrist care for ADHD Adult Attention Deficit Hyperactivity  disorder for a period of some.. 14 years now! For this ADHD neuro brain disorder.Which was in its massive full blown state! I could not even bring myself to make any clear , cognitive decisions. Notwithstanding exercising in poor judgement which all accounted for this entire mess since approximately the middle of October. Continuing..  These facts are evident and coupled with the fact that their  actions , just[redacted].  never recognized how much I struggled or if they did @all!hypothetically speaking of course! Still Continued with the idea of adding insult to injury in devising their own scheme with full intention to penalize me under my medical condition, by taking full advantage of such a person. In such a position as stated. and struggling with these things. I in no logical or reasonable manner ever had the time to even process such masses of information given to me , conversated about. My mind was spinning to the point where I did everything I could muster just to hold anything together! As there were more distractions and lack of focus then I could ever comment on .much less knowing how to organize my thoughts regarding my finances, my management of charges imposed by the Company. I made it a point to contact just fly , on numerous occasions.   to tell them how I wanted to discuss these charges and to date I have not received any money. I will again, refer to the [redacted] as to your own concern over not only over fraudulent activities, involving just fly. based on customers complaints , claims filed, and the like.. I want to make clear to you , that I have retained every transaction, charges, to my debit card, penalties, and all of the amounts on my invoices, bank records.. and all of the amounts which were just , in and of themselves, outrageous! I have made the Revdex.com aware of these conditions of which I've described in detail and most clearly ! Now that I have contacted you ,  I am seeking all charges for flights,be refunded to my account asap. Given my laid out, crystal clear , reasons for seeking such! , Will am Moulton .[redacted]

Good day,
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. He has been trying to reach you for a couple days. Please provide a time and number best suited to get in...

touch.Best regards, Customer Care Team

Complaint: [redacted]I am rejecting this response because:  I spoke to their corporate representative today.  She was polite but simply reiterated that their previous position that they are a travel agency and prices are constantly changing.  This is highly suspect, not only because of the numerous other similar complaints but because their competitors don't seem to have this kind of problem.  It also does not address or respond to what I conveyed in the original complaint.  Namely, when I tried to book the system generated a message that said the price was no longer available and offered me different and more expensive fares.  When I did a further search for available fares I got a pop up to call in for a fare (listed on the screen) but the agent was not able to book that fare and was again offering different/more expensive fares.  I even refreshed the page while on the phone with the agent.  When I asked the agent why I was getting this screen but he was not able to book the fare advertised and listed he hung up on me.  The corporate representative also did not explain this very very poor service.  Sadly that is probably because she did not have an explanation.  I did make alternate plans so my complaint here is made as documentation and a warning to others.  IN MY EXPERIENCE AND OPTION THIS COMPANY IS USING BAIT AND SWITCH SCHEMES AND SCAMS.  They have terrible reviews and tons of complaints that mimic this conclusion and law enforcement really needs to investigate.Sincerely,Jose [redacted]

tO WHOM IT MY CONCERN. Responce from Just fly IS far from true. The rules of 240 $ not working we tried to use. In time of order tickets we READ that cancelation is free. No mention about 4 or 24 Hours  grace period.  aFTER RESERVATION WE READ ABSOLUTLY DIFFERENT RULES ,REPRESENTATIVE AS A SUPERVISERS COULD NOT ANSWER WHY,WERE VERY CONFUSED.
So we not absolutly satisfied with answere of just fly.
                                        ...⇄ />  I am rejecting this response because:Sincerely,[redacted]

From: [redacted]
Sent: Wednesday, December 27, 2017 6:58 AM
To: [redacted]
Subject: Justfly[redacted] Complaint
 
I recently submitted a complaint for Justfly[redacted].  My complaint ID is [redacted].  This...

company is trying to charge me more for a ticket because I am using a credit from a cancelled flight.  They say that the prices listed on their website are for new bookings (which I feel  mine is) and that credit flights have to pay additional fees which I was not told when I cancelled and was charged a processing fee for doing so.  They mislead me and charged me a fee for doing so.  I'd like a full refund of my previous ticket which was $320.60 plus the processing fee of $50 that they charged me to cancel my reservation.  This company is not conducting business in a professional manner or with integrity.  They should be made to tell customers that the customer will not be able to utilize the prices listed on the website if using a credit.  They did not do that when I cancelled. Now I am out my flight, $50 for a cancellation fee, and they want to charge me an additional $203 for the new flight sayin  g that this is the cost of the new reservation.  So the reservation on their website is $318.60 and for the same exact flight they want to charge me $521.60 because I am using a credit.  How is this legal????? 
 
 
 
 
Thank you for your assistance.
 
v/r,
 
Jennifer[redacted]
Item Manager
PM SBCT PBL Supply Team
TACOM LCMC-Detroit Arsenal
Warren, MI
 
Cell Phone: ([redacted] (preferred method of contact) Desk Phone: [redacted]
Email:  [redacted]
 
(email is the best way to contact me Monday - Thursday, Friday you can call my cell)

Good day,The claim has been replied to on 14NOV17:"We received your message on Twitter regarding your reservation. I did some investigation on your file and listened to the call you had with Reese on November 7th. She advised you the 200$ airline fee and asked you if you were ok with that and you...

said yes. Also, at the time of booking, we do mention the fare rules of your ticket. I attached a PDF file showing the fare rules and I highlighted the section that talks about changes. Just Fly is the third party and we follow the airline's guidelines. However, I can understand that the change fee is higher than the value of your ticket and I am able to refund you our modification fee of 75$ and it will fall back on your credit card in 2-10 business days."Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] Rivera