Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because:
I wanted to see the credit in the credit card used to purchase the ticket as you promise me. Please back the money to the card.Sincerely,Edil[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we apologize for the delay and have now to take necessary action on your file. The refund was processed on October 25th and should appear on your account in the...

next couple of days.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day,
Thank you for your message. 
We have verified with the airline and their medical department for these types of situations and there was no decision taken as of yet for a refund. We are not able to refund without this authorization from them. 
Once we get this response from...

them with approval, we can then move ahead. 
We will revert back shortly.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: It is meaningless. I sent an email today regarding this matter. Did you receive it? It could possibly help moves things along.
Sincerely,Patricia [redacted]

Good day,
Thank you for your message. 
As stated by our customer care representative on the phone yesterday, the refund will be processed but it will not be an immediate return to the card.  There is a delay in 2 billing cycles at the most. 
There is no further action we can...

provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Good day,
 
Thank you for your message.  As mentioned by our Customer Care Representative, the system was unable to confirm the amounts because the airline had no more availability. For this reason, the transaction was not confirmed.
 
Once the refund request is confirmed and...

sent for processing, we cannot revert it as mentioned in the call. To be able to process this cancellation, there needs to be a verbal confirmation on the modification fees which were accepted.
 
For a copy of the recording, there needs to be an email sent to [redacted] for us to have it processed.
 
There is no further action we can provide, therefore we consider the file closed.
 
Best regards,
Customer Care Team
 
[redacted]
Thank you!

Thank you for your message.
Since the newly purchased flight is not a Chicago-Warsaw one way (as the original) but rather a Chicago-Warsaw-Madrid open jaw - we are unable to tell what is the exact part of the amount paid for the Chicago-Warsaw sector. Consequently there is no particular amount that the agency would claim from AirBerlin (or what is left of it). Thus, unfortunately we, as a third party, are unable to grant a reimbursement of USD 2348.76 that were paid for the Chicago-Warsaw-Madrid tickets.We do apologize for the delay in advising the customer about the cancelled flight, therefore, as a gesture of courtesy, offer a USD100.00 travel credit per customer for any future travel needs.The only valid procedure in refunding the amounts paid for the AirBerlin tickets (USD485.19 x2) is by disputing the transaction with the financial institution. Please be advised that the seating assignment fee of USD29.90 paid on 29APR17 has been refunded.Unfortunately there is no further action we can provide, therefore we consider the file closed.Thank you for your understanding,Customer Care Team

Good day,
 
As previously discussed with our customer care representative, the airline would not grant any refund waiver for this booking.  There are penalty fee for change of date  + any fare difference with new dates and difference in taxes if applicable. We have offered to refund the modification fees per person as a gesture of good will. You have received an email with all the details as well.
 
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team
[redacted]

Good day!
We acknowledge receipt of the complaint you filed.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. Kind regards,Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed the booking and the schedule change was offered and accepted by your part. The dates were confirmed and the itinerary was sent to you. 
We do apologize for this inconvenience...

but the changes made by the airline is not something we have control over as an agency. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and has advised you that there is usually no refund offered on the ticket , however got an exception. This is a one time exception on this booking. 
As accepted on your end, the refund...

offered will be paid through paypal this week. 
There is no further action we can provide and consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We apologize for the delay. One of our Customer Care Representatives is currently working on your booking. We are awaiting a response from the airline to be able to make any updates.
We will revert back as soon as possible.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is reviewing your booking. We will revert back shortly with a response. 
Thank you for your patience. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. We appreciate you bringing this to our attention.
A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Good day!
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking. For the Seat Assignment Fee, we have explained that this is never guaranteed as some airline do not allow it in advance. This is mentioned in our Terms & Conditions....

However, we have
gone ahead and refund this amount to your card already as a gesture of good will. 
As for the fare change, this is something that is out of our control as an agency. The invoice showing the actual amount you were charged after agreeing to the new price was sent of once more. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you once again for your message.
One of our Customer Care Representatives has reviewed the booking and has explained our terms as an agency. 
As a travel agency, our role is to put the widest range of airline fares, offerings, and features at your disposal, so you can find the itinerary and price that best suits your travel needs. However, there are many rules and restrictions governing such discounted fares. Therefore, this is
the responsible of the passenger to read and comprehend them before choosing a ticket. You had selected a fare with warning of its rules and limitation, you agreed to this fare and you booked it regardless of the warnings.
We are obliged to follow the airline's and fare rules on a ticket, the basic economy fare as stated does not allow upgrades, changes or advance seat selection etc. You were offered a void when you called because within 24hrs of booking, that was your only option, now that option has expired. Its over 24hours so the tickets are now bound by the fare rules and we are not able to overturn this.
There is no further action we can provide, therefore we consider the file closed. 
Best Regards,
Customer Care Representative

Good day,
Thank you for your message. 
One of our Customer Care Representatives has reviewed your file and complaint. We apologize for the delay in getting this refund to you.  We have processed it now and will be sent to you shortly. 
There is no further action we can provide,...

therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: they did not made several attempts and have not even received the goodwill refund so I am not sure what they are referring to.Sincerely,Vasant [redacted]

Complaint:[redacted]I am rejecting this response because: I feel that they did nothing to help me and were rude to me.  I had to call the airline directly and was able to resolve my issue with Aeromexico in less than 5 minutes but was on the phone with JustFly for over an hour and they would not help me rebook on the correct flight.
I would like to be refunded the difference between the purchase price per ticket and the amount that was offered online as a compensation for all the time I wasted trying to rebook on the correct flight.  
JustFly was trying to book me on a flight in the middle of the night and was misinforming me on what other flights were available.  When I went online and told them there was an 8 AM flight they told me there wasn't (see attachment).  
I paid $575.13 per ticket for 5 tickets.  If they canceled the flight and I had to be rebooked on another flight (which I took care of myself), then I should have been rebooked at the cheaper fare for $459.15 per ticket.  
 
I want to be refunded a total of $579.90 (difference of $115.98 per ticket).Sincerely,[redacted]